The Book Depository is based out of the United Kingdom but delivers books to customers around the world. Their headquarters are in Slough, UK, and they ship all of their books out of their office in Gloucester. Founded in 2004, this company has more than one million customers worldwide. They are a rapidly growing business.
Ultimately, the goal for the Book Depository is to make as many books as possible available to everyone. This is summed up by their slogan, “All books available to all.” Even for titles that are more difficult to find, they try their best to locate them for customers. For titles that aren’t necessarily available on their own site, they provide links to AbeBooks, an organization that specializes in providing books that are rare or hard to find. AbeBooks itself has titles from more than 13,500 sellers.
It’s obvious, then, that the Book Depository truly cares about giving people around the world access to whatever book they are trying to find.
The Book Depository has several qualities that are worthy of praise. They differ from many online bookstores that US customers use in that they are based in the United Kingdom. However, this doesn't make them any less of a reliable resource. They ship books to customers around the world and accept payment in a variety of currencies, including US dollars. Furthermore, the company has a very positive reputation and convenient features.
Despite the many advantages to shopping at the Book Depository, there are a few downsides that some customers might be disappointed about:
They are great, I've ordered 6 books so far they all seam mint and they offer free delivery which is a big plus. They're prices are better than retail so i like shopping from them, another good thing is they give you a free bookmark with every package. They're delivery isn't the best but it's free so i don't really care besides, in my experience all it takes is between 6-9 days which isn't bad. So yeah 5 stars.
Book Depository sent me the wrong book and had clearly mixed up my order with another customer's; his label was visible beneath mine on the package. I've been trying for several weeks to get either the correct book or a refund, to no avail. Every time I ask whether the correct book has been sent, I enter the same customer service script where they tell me it was delivered; I explain that it was the wrong book; I answer a series of questions about the title I received, details of the order and the package, and my address; and they promise to send out a replacement, with no indication that they have done so yet. I've repeated this circus three times so far. I am giving up. The other book I ordered took nearly a month to arrive anyway, and while they blamed USPS, the problem actually seemed to be with their shipping contractor Liberty Express / On Demand Mail Services. Book Depository (now owned by Amazon) seems too much of a mess to bother with again. They also post fake five-star reviews on Trustpilot. Nasty company with bad-faith fake customer service; not the place I remember ordering books from in past years.
I'm living abroad this year and therefore have to supply both a billing address and a shipping address. Book Depository has a strange design in its website: by default it asks only for one's billing address, leaving shipping address as an option, which is duplicated from the billing address unless checked (contrary to standard practice of almost all online shopping sites which ask first for shipping address). As a result of this design issue, I made a mistake in having my order shipped to my billing address in the US instead of the correct shipping address abroad. I admit that part of this was a result of my not reading the website carefully but I also think book depository is at fault for designing the site against the norm. I negotiated with them to have the issue addressed. After almost 20 email exchanges, during which often I was given generic replies that did not acknowledge my special request (reshipment/refund + suggestion to correct their site design), I was finally contacted by a dispute resolution specialist (a supervisor) who basically told me that they would do nothing. See below. So in sum, Book Depository just blames their consumers without ever acknowledging their own partial fault. My recommendation: don't buy from them and save yourself from headaches. "This is Dani from Book Depository Resolutions team. I am afraid this is how our checkout process is designed to make it a quicker process for our customers. I do apologise that this caused an inconvenience to you. As there was an option during checkout to enter a different delivery address and this has already dispatched to the incorrect address, we cannot take any action until this item is returned. Please allow 5-10 weeks for this to be returned. Once we have received our daily returns they are immediately unpacked and uploaded on to our returns database. We can only recommend that you continue to contact us on a weekly basis to check when and if they are returned. We apologise that we cannot be of greater assistance at this stage and for any inconvenience caused. Kind Regards, Dani, Resolutions Specialist"
They claim 5-8 business days, but it's been 16. Forgot why I cancelled my first order through them. Good deals, garbage service and snail speed
Erin St Pierre
I love the Book Depository, but books arrive damaged way too often.