KnetBooks Logo

KnetBooks

check_circleVerified

star star_border star_border star_border star_border
16 User Reviews
LAST UPDATED: October 13th, 2021

Founded in 2009 and headquartered in Lexington, Kentucky, Knetbooks is an online bookstore that specializes in textbooks. Using the company's services, customers can buy, rent, and sell textbooks and ebooks.

Knetbooks follows through on its goal to provide a simple website. Its search engine for finding textbooks is easy to navigate. The company also provides several resources for answering customer questions, which helps make the processes for renting, purchasing, and selling textbooks low-stress. 

Customers will appreciate that they can select from several rental periods and are not stuck with a semester-long rental period only. You can also choose quarter or short term. Knetbooks also allows you to extend your rental any time for an additional fee. 

While the customer policies at Knetbooks are positive qualities, this company does have a few areas to improve on. In particular, Knetbooks specializes in textbook sales, which is a bonus for students, but it limits its business to textbooks only, which makes it unappealing to many other customers. However, because it specializes in textbooks, Knetbooks has developed policies that will likely make a student’s life easier.

thumb_up

The Good

  • Sell-Back Policy
  • Free Shipping and Returns
  • Return Policy
  • Customer Reviews

Sell-Back Policy

It's a major credit to this company that it offers the option to sell your textbooks. Plenty of companies offer the options to buy and rent textbooks, but not all of them let you sell books back. Many students don't have a need for their books once a class ends, and books can wind up just wasting space. Through Knetbooks, you can get rid of books you don't want or need anymore — not only freeing up space but also giving you a return on some of the money you spent on them. Knetbooks limits its sell-back process to online only, rather than allowing customers to sell their books in a store. This makes the sell-back process even more convenient.

Free Shipping and Returns

One of the best perks about Knetbooks is its shipping policy. All of your orders will be free! Not only is it free to get books; Knetbooks also offers free shipping for when you return your rental. With online purchases, shipping can turn into an expensive hassle, but with Knetbooks, you can receive and return books at no charge.

Return Policy

When you make a purchase through Knetbooks, you have 25 days to return your book if you need to. All things considered, this is a very reasonable amount of time to make a return. Although some competing bookstores allow 30 to 60 days to return, there are a number of other companies that only provide a two-week return window. A 25-day return policy is plenty of time to make your decision and take care of the logistics. 

However, it is important to read the return policy fine print. A 10 percent restocking fee plus original and return shipping are charged to you as the buyer. For short-term rentals, items must be received within 15 days of the ship date. 

Customer Reviews

Particularly with online companies, product reviews can be incredibly helpful to know what you can expect from a company. To its credit, Knetbooks provides customer reviews on its website, which can help you decide whether its services will meet your needs. In addition, the company provides a place to write a review of your own about a book. As a customer, it's nice to be heard and to hear genuine feedback from others.

Visit Site

thumb_down

The Bad

  • No Memberships Available
  • No Audiobooks
  • CDs and Additional Materials Not Guaranteed

No Memberships Available

For customers who would prefer to pay for a membership to an online bookstore, Knetbooks won't be a great option. This company is better suited for individual purchases than wholesale purchases. Again, this isn't always a red flag for customers, but it can make a company unappealing for students who expect to regularly purchase books. In that regard, memberships can be more convenient and make a customer feel more established with a retailer.

No Audiobooks

Finally, Knetbooks does offer textbooks and ebooks, but it does not offer audiobooks. Some students would prefer learning from audiobooks for a number of reasons, so for these individuals, Knetbooks may not be the best option. It's great that the company has built up an inventory of textbooks, but it would be nice to have that additional format option for students who prefer or need it.

CDs and Additional Materials Not Guaranteed

Knetbooks does not guarantee that supplemental materials will be included with your rental. This means you may not receive access codes, CDs or other supplemental instructional material along with your textbook. This may or may not be an issue for customers depending on how their classes use the textbook. However, the uncertainty about whether or not you will receive the supplemental materials could prove inconvenient.

gavel

The Bottom Line

Knetbooks offers many positive features, including free shipping, a reasonable return policy, and the option for students to sell back textbooks. However, Knetbooks does not offer memberships or audiobooks and also does not guarantee its customers access to supplemental materials. 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

1.0

star star_border star_border star_border star_border

16 Reviews

Review Breakdown

5 grade

0%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

100%

Sentiment Criteria

Value

star star star_border star_border star_border

Quality

star star_border star_border star_border star_border

Service

star star_border star_border star_border star_border

Trustworthiness

star star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
We couldn't find any matches for your request. Click here to try again.

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information