Knetbooks was founded just a few years ago, in 2009. Based out of Lexington, Kentucky, this online bookstore specializes in textbooks. Through their services, customers can rent, buy, and even sell back textbooks and ebooks. Like many competing bookstores, Knetbooks operates with the overall goal to minimize costs for students and to make using textbooks an easier, more affordable experience. By renting, customers benefit from a needed textbook without paying for ownership. In addition, students who purchase textbooks can take advantage of Knetbooks’s sell-back policies to get rid of books they just don’t need anymore. A newer business in this industry, Knetbooks strives to provide a website that is easy to navigate and convenient ways to use textbooks.

 

Rank Chart
Selection
Book Formats
Our Score
#1
Print, E, Audio
7.1
#2
Print, E, audio
6.7
#3
Print, E, Audio
6.6
#11
thumbnail-6
Print and E
5.3

The Good

Knetbooks follows through on their goal to provide a simple website. Their search engine for finding textbooks is easy to navigate. They provide several resources for answering customer questions, which help to make the processes for renting, purchasing, and selling textbooks low-stress. The following features set Knetbooks apart in this industry and make them an appealing option for anyone in need of a textbook:

  • Sell-back policy. To begin with, it’s a major credit to this company that they offer the option to sell your textbooks. Plenty of companies offer the options to buy and rent textbooks, but not all of them let you sell books back. Many students don’t have a need for their books once a class ends, and books can wind up just wasting space. Through Knetbooks, you can get rid of books you don’t want or need anymore—not only freeing up space but also giving you a return on some of the money you spent on them. Knetbooks limits their sell-back process to online only, rather than allowing customers to sell their books in a store. This makes the sell-back process even more convenient.
  • Free shipping. One of the best perks about Knetbooks is their shipping policy. All of your orders will be free! Not only is it free to get books; Knetbooks also offers free shipping for when you return your rental. With online purchases, shipping can turn into an expensive hassle, but with Knetbooks, you can receive and return books at no charge.
  • Return policy. When you make a purchase through Knetbooks, you have 25 days to return your book if you need to. All things considered, this is a very reasonable amount of time to make a return. It’s true that some competing bookstores allow for an entire 30 days or even occasionally 60 days, so Knetbooks doesn’t quite match up to them. However, plenty of other companies give you just a two-week window or something similar. A 25-day return policy is plenty of time to make your decision and take care of the logistics. However, it is important to read the return policy fine print. A 10% restocking fee plus return shipping are charged to you as the buyer.
  • Customer reviews. Particularly with online companies, product reviews can be incredibly helpful to know what you can expect from a company. To their credit, Knetbooks provides customer reviews on their website, which can help you decide whether their services will meet your needs. In addition, they provide a place to write a review of your own about a book. As a customer, it’s nice to be heard and to hear genuine feedback from others.

The Bad

While the customer policies at Knetbooks are positive qualities, this company does have a few areas to improve on. Knetbooks is still a newer company in this industry, and while many aspects about their business approach appeal to customers, they may still need time to refine what they offer. In particular, Knetbooks does specialize in textbook sales, which is a bonus for students, but they limit their business to textbooks only, which makes them unappealing to many other customers. The following aspects could turn into sources of frustration for a variety of customers:

  • Lack of experience. Knetbooks has only been in business since 2009, which means they’ve only had six years of experience. While six years is no small feat, especially in today’s economy, it doesn’t compare to the companies who have been around for at least a decade (often more than a decade). This makes Knetbooks a newbie in the online bookstore industry and means they are still working out their business tactics, establishing a solid customer base, expanding their inventory, etc. While it’s not necessarily a red flag to do business with a newer company, it can be a deterrent for customers who prefer a more experienced business they can trust.
  • No memberships available. For customers who would prefer to pay for a membership to an online bookstore, Knetbooks won’t be a great option. This company is better for individual purchases, rather than wholesale purchases. Again, this isn’t always a red flag for customers, but it can make a company unappealing for the student who expects to be regularly buying a lot of books from a company. In that regard, memberships can be more convenient and make a customer feel more established with a retailer.
  • No audio books. Finally, Knetbooks does offer textbooks and ebooks, but they don’t offer audio books. Some students would prefer learning from audio books for a number of reasons, so if that’s you, don’t plan on finding any with Knetbooks. It’s great that they have built up a great inventory of textbooks, but it would be nice to have that additionl format for students who need it.

The Bottom Line

Knetbooks is somewhat of a middle-of-the-road option for online bookstores. They do have many positive qualities, including their free shipping, reasonable return policy, and option for students to sell back textbooks. But the only quality that really sets them apart is that they specialize in textbooks and allow students to either rent or buy them. It’s convenient to have those options, but the weaknesses Knetbooks has stand out just as clearly. The fact that they are still new to the industry detracts from the confidence customers can have in them. Furthermore, it would almost be more beneficial for customers if they expanded their repertoire to different types of books, or at the very least audio books and other textbook formats. Customers who would most appreciate Knetbooks would be students who need to rent, buy, or sell back textbooks. Anyone who does business with them would enjoy their shipping and return policies as well. In contrast, this company is not recommended if you’re looking for other types of books, a membership to an online bookstore, or a company that has a more established reputation.

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2 KnetBooks Reviews

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  1. User Score

    0

    January 15th, 2016 Houston, TX

    DONT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!I rented a book from them, it was cheap like 30 total for the semester. My school semester ended and literally about two days after it ends they require it to be shipped. I wasnt even aware that there was a deadline. It turns out, their deadline is very strictly enforced. A week or so after I sent the book off, they charged my card $200. I thought that it was an error, they would process the book into their system and refund the amount. I waited…. a week. They didnt. I called they said they will refund 50% which is ridiculous. I ended up getting 75% refund of the damn fee. So they charged me $50 for the book being a few days late. THEY DONT MAKE THEIR DUE DATES CLEAR AND APPARENT. BEWARE!!!

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  2. User Score

    0

    January 8th, 2016 Atlanta, GA

    I recently rented a textbook with this company. The textbook was 6 days late, which I was not aware of. The only email I received was one telling me my card was charged $147 for the full amount of the book. I returned the book immediately. When I called customer service, I was told that they sent three emails advising of when it was due/late, which was not true. The only option is a 50% refund which is ridiculous. I am now awaiting a supervisor to call me.

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