Chegg has established itself as a student resource, intended to be a place where all students could go to find textbooks and to get help getting through the courses for those books. Through Chegg, you can rent, buy, and even sell back textbooks. According to Chegg, about five million students use their services every year.
The company was created in 2005 and is based out of Santa Clara, California. Primarily, they handle all things textbook, but they have the occasional other type of book in their library as well, so as a potential customer, you can search through their inventory to see if they carry the book you need.
- Quality books
- Customer support
With about a decade of experience in the online bookstore industry, Chegg has several features that are sure to please. Not only have they set themselves apart by specializing in the textbook industry; they have gone above and beyond some of its competitors by providing additional resources for students to help them succeed. In other words, rather than just providing textbooks, they stand by as a source for help understanding the material.
Customers will most appreciate the following features about Chegg:
- Quality books. Chegg is pretty discerning about the books they buy back from customers. They only accept books that are in very good condition. So in other words, they can't have severely damaged spines, torn pages, water damage, or excessive highlights. This bodes well for all future customers, as they can be assured that the books they buy from Chegg will be in good condition.
- Shipping. Shipping costs through Chegg are very reasonable as well, which likely comes as a relief with online shopping. For orders of physical textbooks that meet or exceed $55, they will pay for the shipping costs. They also promise free shipping for returned books and books that you sell to them. For these, you just have to print a prepaid label to bring the packaged book(s) to UPS. Furthermore, if you are returning a book, you can do so for any reason within 21 days; you don't have to have a certain reason for getting a refund.
- Customer support. The customer support at Chegg is pretty exceptional as well. They provide live chatting and phone numbers to call for questions and comments. But they go beyond that and provide a "Homework Help" section on their website. This is where students can turn to for technical questions for eTextbooks, questions about the practice problems in the textbooks they purchased, definitions found in the books, and much more. This resource is incredibly helpful. Chegg provides a lot of valuable resources for students. Because they provide the option to buy a membership, students can also have more convenient access to these resources. In several ways, the company strives to set up its student customers for success.
The Bottom Line
A wide variety of students would enjoy the textbook services that Chegg offers. Not only does the company have several appealing features; it is geared totally toward students and helping them succeed in school. Furthermore, the company has a very positive reputation backing it.
Those who won't find Chegg to be useful are customers who need other types of books (not textbooks) and audiobooks of course. Their stricter time frame for returns pales a bit compared to some online bookstores, but on the whole, the other limitations that Chegg has won't necessarily lead to a bad customer experience.
All in all, Chegg has a great reputation and great goals for all its customers. Should you decide to enlist their services, you will likely enjoy their customer support and quality products.