Chegg has established itself as a student resource, intended to be a place where all students could go to find textbooks and to get help getting through the courses for those books. Through Chegg, you can rent, buy, and even sell back textbooks. According to Chegg, about five million students use their services every year.
The company was created in 2005 and is based out of Santa Clara, California. Primarily, they handle all things textbook, but they have the occasional other type of book in their library as well, so as a potential customer, you can search through their inventory to see if they carry the book you need.
With about a decade of experience in the online bookstore industry, Chegg has several features that are sure to please. Not only have they set themselves apart by specializing in the textbook industry; they have gone above and beyond some of its competitors by providing additional resources for students to help them succeed. In other words, rather than just providing textbooks, they stand by as a source for help understanding the material.
Customers will most appreciate the following features about Chegg:
Admittedly, there are weaknesses to Chegg as well. This company might have several years of experience and convenient features, but there is one thing they lack for their customers: a loyalty program. Chegg isn't the only online bookstore to not offer rewards for regular customers. But regardless of what the competition offers, it would be nice if loyal customers (particularly the ones who have paid for memberships) could be rewarded just a bit for their purchases. This might not be a red flag for many customers, but it is still a customer-friendly feature that Chegg lacks. In addition, the following limitations could deter some potential customers:
I've looked online at Chegg before when buying textbooks, but Amazon always had cheaper prices!
I've used Chegg for textbook rentals and I like how easy it is to access it and use the books. I feel like it is a bit overpriced for rentals, but it makes up for it because its so quick and easy to get the book you need.
Rented a few textbooks from Chegg back when I was in college. I saved a lot of money by renting and returning rentals was super easy. All you have to do is log in and print off your return label - you don't even have to pay for shipping!
DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same.