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U.S. Waterproofing

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249 User Reviews
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Rudolph Lindich New Lenox, IL

Affordable, knowledgable, applied previous costs from less-elaborate attempted solution to more extensive solution when it proved necessary.

7 months ago

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Reply from U.S. Waterproofing

We try to take a conservative approach to repairs, but sometimes it takes additional work to solve the problem. Thank you for choosing us to work in your home!

May. 14th, 2021

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Robert Hutchison Naperville, IL

Everything went great. Could have done a little better job on the clean-up in the basement in the sump pump area. The walls were bumped and the floor was a mess.

7 months ago

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Reply from U.S. Waterproofing

We apologize for any mess! Thank you for the review.

May. 14th, 2021

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Myra Cazolas Lincolnshire, IL

Did a great job finding leak in basement and also had them years later to replace window wells, cleaning and new covers.

7 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us again to work in your home. We appreciate your continued faith in us and for your kind review!

May. 17th, 2021

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S.J. Rolling Meadows, IL

They present a very professional image, and provide a quality service (I only wish mice weren’t still getting in the crawl space).

7 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us, sorry we couldn't help with the other issue!

May. 14th, 2021

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Joan Elgin, IL

They gave me the choices of how the problem could be fixed. The set a time to do the work, left the area in good condition.

7 months ago

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Reply from U.S. Waterproofing

We try to be informative and give options when possible. Thank you for your review!

May. 18th, 2021

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RAK Winfield, IL

I have used USW several times and their crews are polite, timely and clean. But the primary reason for my rating is they do good work.

7 months ago

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Reply from U.S. Waterproofing

Thank you for continuing to choose us, we truly appreciate the business!

May. 17th, 2021

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Anne Richmond, IL

Fixed my problem. Also some years ago they came to look at water problem. They could not fix and honestly told me so.

7 months ago

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Reply from U.S. Waterproofing

Glad that we were able to solve your current problem. We can't fix everything, but we like to help with information even when we can't actually do the work. Thank you for the review!

May. 17th, 2021

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Daniel Cossa Elmhurst, IL

I had a nice representative who was thorough and explained everything to me in laymen's terms and found the best solution for my situation.

7 months ago

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Reply from U.S. Waterproofing

We want our customers to make informed decisions about solving their seepage problems, so we try to be clear and comprehensive in our analysis and explanations. Thank you for the review!

May. 17th, 2021

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James Cherry Country Club Hills, IL

Everyone was friendly, courteous, knowledgeable, and explained exactly what they were doing and why. Everyone was also very respectful of my home making sure everything met my expectations.

2 weeks ago

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Reply from U.S. Waterproofing

Thank you for your kind review!

Nov. 22nd, 2021

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Ingrid Eileen Chicago, IL

Great experience and have had no issues since the problem was fixed.

2 weeks ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

Nov. 17th, 2021

star star star star star

Cindy Rolling Meadows, IL

I would absolutely recommend you use U.S. Waterproofing. They were great to work with from start to finish. I had multiple cracks in my basement. The advisor Joe came out and did a very thorough inspection. He found multiple foundation cracks. The price to repair including removing my shelf and removing drywall was very fair. The crew did an amazing job, they were clean and covered all the items in my basement that would have otherwise been covered with dust. They replaced the insulation and drywall. The only they did not do was paint after mudding the wall back up. They were very communicative and the customer service reps were amazing. I am overjoyed with U.S. Waterproofing and the service they provided. I will be recommending them to all of my friends and family and will absolutely be using them again in the future.

1 year ago

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Reply from U.S. Waterproofing

Thank you so much for the review Cindy! We value Joe very much as an advisor and are happy to hear that you had such a great experience with us.

Apr. 16th, 2021

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Gary Reilly Palos Heights, IL

What they have done for us works. Previous owners of this house had used them so we did also and were pleased.

7 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us! We appreciate the business and your kind review.

May. 13th, 2021

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Greg Moore Chicago, IL

I would have given them 5 stars but they had to come back a 2nd time in the matter of 2 weeks to repair the seepage leak.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review, we know that we aren't perfect, but we keep trying until we get it right!

May. 13th, 2021

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Mike Aurora, IL

They were very clear and upfront with me about what needs to be done and they do what they said they would do.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Michael Martinez Chicago, IL

Fixed my problem I had for years, no water in my basement anymore. They completed the job quickly and professionally.

7 months ago

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Reply from U.S. Waterproofing

Glad that we could help keep your basement dry. Thank you for the review!

May. 14th, 2021

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Hank Brockett Joliet, IL

U.S. Waterproofing offers fantastic service with great, consistent communication through the entire process.

7 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 14th, 2021

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Robert Linowski Bolingbrook, IL

Rrepair person stated depth of leak not very bad yet they did not reduce the price, and they do concrete leveling and did not want to level my stairs

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review! While the depth of the leak may not have been very deep, you will have a warranty on the repair for as long as you own the home and a new buyer of the home will have that same warranty. As for the concrete stairs, concrete lifting does have limitations and there are certain jobs that we won't be able to do. We truly appreciate your business.

May. 14th, 2021

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Sara Brunetti Munster, IN

Great thorough work. Very professional. Tech took time to explain his process and review what he had done

7 months ago

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Reply from U.S. Waterproofing

We appreciate your business and want to thank you for the review!

May. 14th, 2021

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Carolanne Sinacore Oak Lawn, IL

Professional, efficient, knowledgeable, great communication, great timeline of work (not having to wait for weeks)

7 months ago

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Reply from U.S. Waterproofing

We appreciate your kind comments. Thank you for choosing us!

May. 14th, 2021

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George Fowler Poplar Grove, IL

The work was done professionally. The technician was efficient and did a great job. You have a great employee.

7 months ago

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Reply from U.S. Waterproofing

Thank you for your comments. Our strength as a company comes from the many great people we have working here. We appreciate you business!

May. 14th, 2021

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Cheryl Lewis Chicago, IL

They came quick and did what they promised. (We haven’t had a really bad rain but the snow melt was event less)

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Erica Izraeli Chicago, IL

My basement has been perfectly dry for 11 years. We just swapped out new pumps to guarantee us another 11+ years.

7 months ago

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Reply from U.S. Waterproofing

Thank you to another long time customer. We appreciate your continued business!

May. 17th, 2021

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Torne Collins Chicago, IL

We were given an estimate to have some work done and a gave a deposit... that deposit was suppose to be for half the work. Instead, only one crack was sealed for over $ 700. Extremely disappointed and I would NEVER use them again, nor recommend them to ANYONE.

7 months ago

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Reply from U.S. Waterproofing

Thank you for bringing this to our attention, please call us at 847-303-5800 in regards to work that was contracted for but was never completed due to lack of access in the work area. We are happy to fulfill the contract at the original price quoted.

May. 12th, 2021

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Anonymous Frankfort, IL

The guys were quick, thorough, and courteous along with respecting Covid-19 mask protocols in my home.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your review. Thank you for choosing us!

May. 17th, 2021

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Anita Dolton, IL

They were professional and honest. Followed covid prevention requirements Explained what was expected

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 17th, 2021

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Carol Ohrn Schaumburg, IL

Looks great! Had our back door cement stairs coated.

2 weeks ago

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Reply from U.S. Waterproofing

Thank you for your review!

Nov. 18th, 2021

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Doug Foerch Libertyville, IL

They do quality work, but are probably the most expensive of all waterproofing companies.

1 month ago

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Reply from U.S. Waterproofing

Thank you for choosing us! We truly appreciate your business.

Oct. 14th, 2021

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Marie Park Ridge, IL

Answer all my questions made me think I could trust them to do the job correctly which they did

6 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 17th, 2021

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Betty Lanier Harvey, IL

They are professional, courteous and take pride in making sure your work is done efficiently.

6 months ago

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Reply from U.S. Waterproofing

Thank you for your business and your kind review!

May. 17th, 2021

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Brian Babinski Palos Heights, IL

US Waterproofing did exactly what I wanted and they did it quickly and efficiently.

7 months ago

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Reply from U.S. Waterproofing

Thank you! We appreciate your review and your business.

May. 13th, 2021

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Lori Tinley Park, IL

We waited a long time for a work appointment and we had a slight scheduling mixup but otherwise all was good

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Martin West Chicago, IL

Sales and install staff was great. Efficient and interested in solving problems.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your review and your business!

May. 13th, 2021

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Peter Leemputte Lake Forest, IL

Did a great job after a very slow start and missed dates. Management responded very well once they got involved.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Bill Elgin, IL

Fast, clean, never need to cme back and fix a repair. Done right the first time.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your business and the review!

May. 13th, 2021

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Deborah Urban Wood Dale, IL

They did an excellant job on our repair & new purchase needs. The People who came out were awesome.

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review. We are proud of our staff and their dedication.

May. 13th, 2021

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Richard Todd Downers Grove, IL

Disapointed in new battery backup system does not have communication for the money I spent. (for alerts)

7 months ago

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Reply from U.S. Waterproofing

We appreciate your input and it is a product line we are looking to add in the future. Thank you for the review!

May. 14th, 2021

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Sharon Griffin Barrington, IL

Everyone was very professional and friendly. They did a great job and cleaned up well.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 14th, 2021

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Beech Northbrook, IL

Good service. Very efficient. Clean. Prompt. Good explanation of issue and the fix.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your business and the kind review!

May. 14th, 2021

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Rich Hasse Naperville, IL

Company met their promises, pleasant to do business and provided a good value for the money.

7 months ago

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Reply from U.S. Waterproofing

Thank you! We appreciate your review.

May. 14th, 2021

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Elsa Chicago, IL

Efficient and proffered repair. Easy to make appointments for estimating and repair.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 14th, 2021

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Millie Chicago, IL

Service was fantastic as they let us know exactly what to expect through the whole process.

7 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 14th, 2021

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Gary Sowell Oswego, IL

US Waterproofing uses quality products and professional installers at a reasonable cost.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your comments and thank you for the business!

May. 13th, 2021

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Andrea Palatine, IL

Friendly and honest, not pushy when asked about the products and what we really needed

7 months ago

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Reply from U.S. Waterproofing

Our goal is to give each customer the best advice we can. Thank you for choosing us!

May. 13th, 2021

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Anonymous Harwood Heights, IL

They were very good at what they do, from the representative to the person that fixed the problem.

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Michael S Stickler Grayslake, IL

Great service and quality work. They came in with the materials to do a great job and their workers were outstanding.

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Denise Castle Olympia Fields, IL

My window wells were made and installed perfectly and seamlessly due to the pandemic

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review. We appreciate it!

May. 14th, 2021

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Anne Chicago, IL

So far, so good....no water in basement. They were very professional and did a good job.

7 months ago

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Reply from U.S. Waterproofing

Thank you for review. If you do have a problem in the future, please call us for help.

May. 14th, 2021

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Kenneth Budiselich Orland Park, IL

Good work and on time, very easy to deal with, a totally good overall experience

7 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Matt Knitter Niles, IL

Jose M. was awesome. I won’t be calling anyone else for any water proofing needs.

7 months ago

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Reply from U.S. Waterproofing

Jose has been with us for years and is a valuable part of our team. Thank you for your review!

May. 14th, 2021

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Steven A. Miner Chicago, IL

They were professional, courteous, on time and did what they said that they would do.

7 months ago

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Reply from U.S. Waterproofing

We appreciate your business and your review. Thank you!

May. 17th, 2021