Chase bank has withstood the test of time. Since its founding in 1799, Chase has spread across the country to most of the 50 states and also has assets around the world. The New York-based bank offers several services from savings plans to business checking accounts. A U.S. consumer and commercial banking business of JPMorgan Chase & Co., Chase has assets of $2.6 trillion and operations worldwide. Customers can choose to go to any one of the 5,500 branches or visit Chase online or by phone to conduct their business.
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Rank Chart
Total Assets
Branches
Our Score
#1
$1.85
6,000+
7.9
#2
$2.185
4,861+
7.1
#3
$30.7
500+
6.9
#12
chase
$2.6
6,314+
6.3

The Good

Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.

They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:

  • banking for savings, checking, and CD accounts
  • investments and retirement plan
  • mortgage for homes
  • loans for automobiles, students, and home equity
  • consumer and commercial finance services

The New York-based bank also offers insurance protection and college savings plans.

Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:

  • Secure access: Spend less time banking and more time living, with some of today’s most advanced encryption technology.
  • User-Friendly: It takes just a few simple swipes to master the Chase Mobile App.
  • Flexible: Deposit checks securely from your mobile phone or tablet virtually anywhere.

By choosing to use the Chase app, customers can take advantage of the several features including:

  • Pay bills
  • Deposit checks
  • Pay your Chase credit card
  • Transfer money
  • Pay others easily
  • Wire money
  • See account balances
  • See reward information

They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.

The Bad

Fees for checking accounts are as follows:

  • Account set up fee of $25 for 3 basic checking accounts and $100 for their premier platinum checking account.
  • monthly maintenance fee of $12, $25 or $35 (depending on what state you are in), or $6 (college students)
  • Overdraft fee of $34 dollars
  • Other common fees

Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account

They also do not offer insurance as a service.

The Bottom Line

Chase bank has proven that it can stand the test of time and adjust its services to meet the needs of today’s customers. Since 1799, Chase has grown to provide a variety of services including online banking, mobile banking, auto loans and home loans. Chase’s growth has led to increase in assets of $2.6 trillion and operations around the world. Customers who face difficulties when using Chase services may not find their issues resolved.

Our recommendation: No bank stays in business for more than 200 years without services that are effective. Chase has withstood the test of time. If you’re looking for a comprehensive service from loans to online banking, Chase may be your best choice.

JPMorgan Chase is a global bank that offer services around the world. This bank would also be beneficial for commercial businesses that need services national and global. Provide high saving interest rates for those with high income and great services for those on chase premier platinum checking.

Time in Business

JPMorgan Chase was founded in 1799. Has provided business for over 200 years.

 

Mobile Friendly

Yes. They provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.

Profitability

Through their annual financial report which can be found online that their return of assets (ROA) is 0.85% and return of equity (ROE) is 10%.

ROA = net income/total assets

Ref. http://files.shareholder.com/downloads/ONE/66505377x0x820075/0a9e962e-17d0-4c8e-adb5-aca15611b103/JPMC-AR2014-FinancialHighlights.pdf

Liquidity

Call

Fees

Yes. There are different fees for 4 different checking accounts. Those fee’s are listed in the bad. There are also deposit fee’s for saving accounts as well as a maintenance fee unless there is a minimum balance in account.

Ref.  https://www.chase.com/checking ; https://www.chase.com/savings

Availability

JPMorgan Chase have 5,500 bank branches; 18,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Consumers may contact customer service 24 hours a day, 7 days a week.

Services Available

JPMorgan provide services for checking, savings, CD and Credit card accounts. They also give out loans for mortgages, automobiles, education, and home equity. Have options to invest and have an option to plan for retirement.

Contact Information

Address:

5600 Read Blvd

New Orleans , LA 70128

Phone:

There are different phone numbers to call for different services

Hours:

24 hours a day, 7 days a week

Customer Service Call

To learn more about business banking call 1-800-242-7338

For services on existing personal account call 1-800-935-9935

Credit card customer service call 1-800-432-3117

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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    4

    May 7th, 2015 Beverly Hills, FL

    I live in Citrus county Florida, There are NO Chase branches here. The nearest one is 30 miles from my home. There used to be two ATMs in Walgreens. Guess what, They took them out. I guess I will transfer out to BAC..

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