Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co., a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. There are 5,500 bank branches; 18,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities.
Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.
They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:
- banking for savings, checking, and CD accounts
- investments and retirement plan
- mortgage for homes
- loans for automobiles, students, and home equity
- consumer and commercial finance services
The New York-based bank also offers insurance protection and college savings plans.
Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:
- Secure access: Spend less time banking and more time living, with some of today’s most advanced encryption technology.
- User-Friendly: It takes just a few simple swipes to master the Chase Mobile App.
- Flexible: Deposit checks securely from your mobile phone or tablet virtually anywhere.
By choosing to use the Chase app, customers can take advantage of the several features including:
- Pay bills
- Deposit checks
- Pay your Chase credit card
- Transfer money
- Pay others easily
- Wire money
- See account balances
- See reward information
They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.
Although Chase has many features customers may find helpful, the New York-based company has been given an F rating by the Better Business Bureau. Factors that lowered Chase’s rating include:
- Failure to respond to 145 complaints filed against the business
- Government actions against Chase
Fees for checking accounts are as follows:
- Account set up fee of $25 for 3 basic checking accounts and $100 for their premier platinum checking account.
- monthly maintenance fee of $12, $25 or $35 (depending on what state you are in), or $6 (college students)
- Overdraft fee of $34 dollars
- Other common fees
Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account
They also do not offer insurance as a service.
Time in Business
JPMorgan Chase was founded in 1799. Has provided business for over 200 years.
Yes. They provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.
Through their annual financial report which can be found online that their return of assets (ROA) is 0.85% and return of equity (ROE) is 10%.
ROA = net income/total assets
Yes. There are different fees for 4 different checking accounts. Those fee’s are listed in the bad. There are also deposit fee’s for saving accounts as well as a maintenance fee unless there is a minimum balance in account.
JPMorgan Chase have 5,500 bank branches; 18,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Consumers may contact customer service 24 hours a day, 7 days a week.
JPMorgan provide services for checking, savings, CD and Credit card accounts. They also give out loans for mortgages, automobiles, education, and home equity. Have options to invest and have an option to plan for retirement.
5600 Read Blvd
New Orleans , LA 70128
There are different phone numbers to call for different services
24 hours a day, 7 days a week
Customer Service Call
To learn more about business banking call 1-800-242-7338
For services on existing personal account call 1-800-935-9935
Credit card customer service call 1-800-432-3117
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