People Smart offers a lot of the same benefits that other competing background check companies offer.
- Reasonable pricing
- Public records accessibility
- Great BBB rating
- Good customer support
Their website does not have the lowest pricing out there for their products. However, they are not the priciest either. People Smart keeps their pricing for their background checks reasonable and very competitive to what other sites are offering. They do not offer a cost per background check but instead give a small amount of information for free then offer customers subscription costs for more detailed reports. The most popular subscription is the Monthly package, which offers unlimited report access for one month for $19.95. The Quarterly Unlimited Search Membership is $44.85 or $14.95 a month. Finally, the Annual Unlimited Search Membership, the priciest of the options, costs $119.40 or $9.95 per month. Each subscription membership gives unlimited access to people searches, address results, phone lookups, and email verification.
People Smart is a public records based company, meaning that all of their screening services come from public records. Court houses, state and local record agencies, and commercial vendors supply the bulk of the data used in searches. One interesting service that makes People Smart unique is the resource of a court runner. Many court records are not yet digitized; meaning the only way to obtain them is by physically going into the courthouse and searching the documents. People Smart cuts this hard work out by allowing customers to fill out a request form online to have the records retrieved and sent back within an average of thirty-eight hours.
The BBB has given People Smart a rating of A+, which is the highest grade any company can receive. The reasons for this high rating stated on the Better Business Bureau website are the low number of complaints filed against a business of this size, timely responses to any complaints received, and resolution to most complaints.
Customer support is not only good for their own members but also for any one customer looking for more information about the company or using the search engine for the very first time. They have a phone number that has a representative available to call but the website warns against this method as the wait time can be long on the phone. Instead, the preferred method to reach the customer support department at People Smart is to fill out a support ticket. The form is available on the site and customers can give detailed information about their questions or concerns. A response back is usually done in a timely manner. For additional ways to reach their business, a mailing address is also listed for those customers who prefer that method of communication.
Like the qualities listed as benefits for People Smart, many of the negative attributes the company has are similar to its competing businesses.
- Small search type
- No free trial period
People Smart is only a people search engine. It is not Federal Credit Reporting Act sanctioned and legally can’t be used for any employment background check information or other related searches. However, even though they are limited to people searches only, the sister companies affiliated with Inflection have other resources. For instance, Good Hire (a sister company) is specifically designed for employers to use to get background checks on employees. The link to the sister companies is found right on the home page of People Smart so that if a customer is looking for that type of search, it can be easily accessed.
One thing many customers wish they would start offering is free trial periods on their products. Some background check companies allow customers a free trial period before having to purchase a membership subscription, but People Smart does not. Although they do give some of the information for free before a full report is purchased, detailed reports are withheld until payment is received and then unlimited access begins for the time frame that has been paid.
Cost- People Smart does not charge a per-check fee but instead does membership subscription pricing.
- Monthly Unlimited Search Membership: $19.95
- Quarterly Unlimited Search Membership: $44.85 or $14.95 per month
- Annual Unlimited Search Membership: $119.95 or $9.95 per month
Search Type- People Smart offers people searches only; they are not a consumer-reporting agency as defined by the FCRA.
Screening Services- People Smart uses public records for all their screening services. Courthouses, sate and local record agencies, and commercial vendors make up the bulk of their data.
Free Trial- There is no free trial period offered at People Smart.
Customer Support- People Smart has both a phone number and mailing address available for all customer support related questions or concerns but they prefer customers fill out a support ticket online and be helped by a representative that is available 24/7 through their online help.
Time In Business- The Company Inflection began in 2007 and they are the company behind People Smart, they have three backgrounds check partnering companies and they have all been in business now for eight years.
BBB Rating- The Better Business Bureau has given People Smart an A+ rating for their low volume of complaints filed against them considering their large business size. Others factors that raised their rating were the number of complaints that were responded to as well as resolved by the customer support department at Inflection and People Smart.
P.O. Box 391146
Omaha, NE 68139
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