As a business that has been around for twenty-seven years, People Finders has refined the way they conduct people searchers for their customers. They are able to provide good benefits in order to keep a competitive edge to other companies in the industry.
- Many purchasing options
- Free trial offered
- Public search records
- Partnering companies to fit all background check needs
- Available customer support
Unlike other people search companies, People Finders has designed a report purchasing system that is easy to use and satisfies most customers searching their site. Reports are broken down into two sections; a People Search Report and a Background Report. People Search Reports contain about half the information that Background Reports contain and as a result are much cheaper. A single People Search Report is $1.95; an extremely low cost compared to other competitors search companies. Background Reports are also available for a single, one-time purchase for $39.95. This is a large price jump but the two reports do contain very different information. People Search reports only contain very basic information on any individual being searched.
Along with single report purchases, People Finders give customers the option to purchase subscription plans. Before the subscription begins however, they allow customers a three-day trial period that includes unlimited people, public, property reports and more. A report purchased with a three-day trial can run $0.95 for the People Search Reports or $19.95 for the Background Reports. The three-day trial can be canceled within that time and the customer will be charged only $2.95. If the trial is not canceled and a customer wants to continue with a membership subscription, $24.95 will be billed monthly.
Like many other people search engines, they use public records for all of their report data. Some unique records they use to obtain more information than some other companies include; supermarket rewards cards, product warranty registration cards, and even raffle and sweepstakes entries. All of these are used to create individuals public profiles and are public information for anyone to use. People Finders collects the information for their customers and compiles it all into organized reports.
People Finders is not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act. This means their background checks are not to be used for any purpose defined by the Fair Credit Reporting Act such as credit or tenant screening. However, a big benefit People Finders has provided to their customers is having partnering companies who do have these types of resources. Link on the People Finders website can send anyone looking for these specified purpose to their partnering companies, such as GoodHire.com
Another factor that helps them stand out among its competitors as well is their very available customers support staff. People Finders has gone out of their way in trying to make their customer service department at accessible as possible. Customers have the options to either call in to their staff (which is open all seven days a week though at varying times), email the company directly, or even send a question or concern in the mail. The customer support team at People Finders is very friendly and easy to work with. The company works hard to get things done correctly and in a timely manner.
There are not a lot of negative things about the company People Finders. Below are two areas that can be improved:
- Average BBB rating
- Only equipped for people searches
The Better Business Bureau has given the company a B rating. This is not necessarily a low rating but it is one that should be improved over time. The rating was given, according to the BBB website, for the number of complaints filed against the business. While the number of complaints does seem large, the company has been in business for twenty-seven years. The Better Business Bureau also states that the rating is not lower because of the excellent customer service staff in responding to and resolving all complaints that were filed against the company People Finders.
As mentioned above, like many other people search companies, People Finders is not a Consumer Credit Reporting agency as defined by the Fair Credit Reporting Act. Their background checks have strict policies on reasons they can and can’t be used. They also allow customers to search for individuals for many other purposes including, phone number, previous background check information, criminal records, public records, or genealogy search,
People Finders has many different purchasing options. Starting with two different type of reports-
People Search Report:
- Free Trial+ One Report- $0.95
- Report only- $1.95
Background Report: (More information included on report than People Search Report)
- Free Trial+ One Report- $19.95
- Report only- $39.95
*All free trials can be canceled within the three-day time period for $2.95. If the trial is not canceled customers will be charged $24.95 month for a subscription.
People Finders is a people search engine. It does have partnering companies that can provide employment background checks called GoodHire.com
People Finders uses public records to provide their reports with information.
Yes, a three-day free trial period is offered and the trial can be canceled at anytime during the three days.
People Finders has made their customer support staff very accessible to their customers. They are available by phone call, email, or mail.
Time in Business:
The company was started in 1988 and has now been in business for twenty-seven years.
They have been given a B rating for the number of complaints filed against the company during the last twenty-seven years. The rating was been raised for the good customer service in responding to and resolving all complaints.
- Phone- 1-800-718-8997
- Address- PeopleFinders.com
1821 Q Street
Sacramento, CA 95811