The background checks for their company are not to be used for credit reporting purposes or employment. It is permissible to use the search tools for verification of existing records, but ultimately, use discretion when using this service.
LexisNexis itself is a company that specializes in risk management. It is possible to use this company to do all kinds of risk management activities. One of the most prominent business fronts of LexisNexis is their legal service. They do legal research for clients, armed with a full team of lawyers and paralegals. They also provide risk management solutions for businesses, such as setting up businesses with insurance protection and providing legal writing advice for contracts and other important business functions.
The services for KnowX are very comprehensive. Their 30-day subscription services are priced at different tiers, and include the following services:
- National Asset and Business Locations
- Background Checks
- Corporate Records
- Marriage/Divorce Records
- Property Records
KnowX is one of the most comprehensive people search solutions in the industry.
There are many benefits to using KnowX for all background check needs.
- Huge variety of pricing
- Good customer service
- Long time in business
The pricing at KnowX can be considered both good and bad. The company has the most options for pricing compared to many other people search online site. A customer can find a list of all of the pricing options on their website in a small bottom bar tab. There is a spreadsheet that pops up for customers to view that has a list of all of the pricing options at KnowX. In total there are over twenty different pricing options. The simplest of these options include a $1.00 single report purchase, a $24.95 day pass, and a $59.95 monthly pass. These prices are actually fairly high as compared to other people search websites although the $1.00 single report price is a great deal. The other pricing options come into play depending on the type of search conducting. What an individual is searching and the amount of information they want to include in the report all effect the price of the final subscription or report purchased.
Customer service is very important at KnowX and they do their best to provide their customers with a place to go to discuss any questions or concerns. Very few online background check companies offer online chat help to their customers and KnowX is one of those companies. They also provide an emailing option for anyone who would rather send in a question via email. However, with both forms of communication, they are only available to help at certain times of the day and week. For example, the online chat option is only available Monday through Friday from 9am to 5pm Eastern Standard Time. Another great customer support help benefit they offer is a breakdown of their department. Customers can first click on which department they would like to speak to, whether that is a person for customer service related questions, billing, business inquires, and more.
KnowX has been in business for now seventeen years, and their Mother Company has been around even longer than that beginning in 1975. Being in business this long is a huge benefit to customers because they more readily know how the industry runs. They can be competitive in their pricing but still give their customers a fair deal for their product. KnowX also has an advantage being apart of such a large corporation like LexisNexis because of the resources this gives them. LexisNexis is a large corporation that has access to many different resources that can be used by their smaller companies. They have now been in business for forty years and have a lot of experience and knowledge to bring to the KnowX company.
Unfortunately the fast paced growing industry of online background checks has seemed to leave KnowX a bit behind. While they strive to keep up to date and to provide their customers with all of benefits they can, there are several areas where KnowX falls short.
- No Free trial period
- Not rated by The BBB
- Limited ways to conduct searches
With the huge amount of pricing options at KnowX, a free trial period would almost be expected for customers to decide whether or not they want to continue purchasing their report product. However, KnowX unfortunately does not offer a free trial period and while they provide their customers with many different pricing options that are specific to each individual customers needs, the pricing list can be very overwhelming and confusing. A more simple purchasing plan better suites customers who are looking for background report information. In addition to no free trial period and a confusing pricing list, many online customer reviews have stated that the pricing system does not work. Many online reviews have stated that customers were charged a different price for a report than what was listed on the website.
The Better Business Bureau has not given KnowX a rating because they do not have enough information available to give an accurate rating. A company that has been in business for seventeen years should have enough information to conclude a rating from The BBB. LexisNexis however does have a rating at C-. This rating was given because of the number of customer complaints and how many of those complaints went unresolved by the company.
Most online background check companies provide customers with several different ways to conduct searches such as an individuals name, email address, phone number, physical address, and more. KnowX only provides a name and vague state location option. All of their information for their reports like many other competition companies comes from public information such as criminal records, marriage and divorce filings, court records, traffic violations, and more. KnowX is not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act and their reports cannot be used for employment, credit, insurance or tenant screening, as well as any other reason listed by the Fair Credit Reporting Act.
Pricing for KnowX varies greatly depending on the specific type of report a customer is searching for. The website at KnowX lists over twenty different pricing options. The most basic states that a one time purchases of a person search report is only $1.00 but come with very little information. A day pass for report searches is $24.95 and a month pass costs $59.95. These prices are very high compared to their competition.
KnowX only provides search types that include a name and a state location of an individual. The website does not allow for any other search type to be conducted.
KnowX like many other companies used public records for their screening services. Criminal records, marriage and divorce filings, previous and current employment, and traffic violations make up the majority of their information.
No, KnowX does not offer a free trial period.
There are two options to get in contact with the customer support staff at KnowX, by email or by online chat.
Time in Business
KnowX was started in 1998 by LexisNexis and has now been in business for seventeen years.
- Email: KnowX.com
Report this review
What is the issue?*
Thank you, but you have already reported this review