There were some recent issues with Intelligator. They are a company that is not a credit-reporting agency. However, they recently received a letter of reprimand from the FTC regarding the Fair Credit Reporting Act. In 2012, Inteligator, and several companies in the industry, began using mobile apps to help individuals conduct background checks. We weren’t able to find a business start date for Intelligator, but we found customer complaints online going all the way back to 2011.
Intelligator’s app provides a background check which includes a criminal history, may look at bankruptcies, and other public records that may reveal a client’s background to a potential employer. If an individual finds out that an employer is using this to screen their eligibility for a position, the app may be in violation of the Fair Credit Reporting act.
We couldn’t find any information on Intelligator’s business background, as their BBB page is non-existent. The only contact information that we were able to find for this company was on the FTC’s letter of reprimand to Intelligator. In our opinion, the lack of a BBB profile and contact information on the website is a big red flag. The only way to contact Intelligator is through their opt-out option, which is a fax number, and an email form that is on the website. There are also some functionality issues with the website, which will be discussed later in this review.
Intelligator seems to provide good prices for their services. On their website, we found an ad for a special, which included a background screening and a subscription to their website. They are currently advertising a two-day special, which includes the following provisions: If you sign up for their 4-full day access premium, your additional searches will cost $1.00. If you use their discount, you can get access to premium searches for $1.00. Regularly, a client is billed $19.95 per month until cancellation.
This seems like a pretty good deal. Most companies charge $19.95 or more per month for a subscription while others charge less. This was one of the few good things that we found regarding their website.
We liked the fact that there was an opt-out option for their company. If you are in a sensitive employment position, such as law enforcement, they will remove your sensitive information from the search parameters of their website. They don’t’ “delete” your information; they simply block it from their search algorithm. We would like to see more secure privacy options, however, no background website that we reviewed was fully transparent or would remove a private citizen’s search criteria from their website.
There were some serious red flags when we went to review this company’s website. When we tried using the search feature of the website, we were led to a link that said that component of their website had been shut down due to violation the domain provider’s terms of services. As of this time, there is no way to order a people search with this website.
Also, there was nowhere on the website where prices were listed. We had to look at an advertisement window that popped up on the website and look at customer reviews to determine what the price was for getting a subscription or a background report with Intelligator.
How are we supposed to get ahold of this company? There is an email form on the website. However, when we tried to use it, we never received any response from the company. There is a fax number provided for their data opt-out division. That being said, there was no phone number so we could actually speak to a real person. Another problem with Intelligator was the lack of a BBB profile page. We imagined that people are having some difficulty with this company and there is no way for their to be a fair and viable complaint resolution process for consumers.
Even though the FTC letter was a problem to us, there were plenty of online reviews of Intelligator that prompted red flags. One website, www.complaintsboard.com, reported one client who had paid $24.95 for a one month trial membership that had been advertised at $19.95. This was problematic for the client, but they were able to call Click Bank, the outsourced billing center that Intelligator uses, and have a refund given to them right away.
Overall, the red flags were revealed on consumer complaint boards that didn’t provide clients with the option for complaint resolution. Other customers reported that they had issues with their monthly billing, even though they didn’t want this service any longer.
We were also concerned about the opt-out policy. One company provided turnaround times for having your information removed from a database. With Intelligator, there was no turnaround time for how long it would take to process an opt-out request.