We also liked that Intelius is getting its feet wet in the identity protection market. Individuals who are checking out their individual background check or people search have the option of purchasing identity protection. Intelius will provide up to $1,000,000 in coverage of insurance to protect a person’s identity. Intelius was one of a few companies in the industry that provided clients with identity protection.
Another great feature of Intelius was the opt-out policy. Intelius has an online form that you can fill out that will remove your search information from the database. While your information is not totally “deleted,” it is blocked from the search tool online. If you opt-out of Intelius, clients will not be able to search for you. Intelius also offers a mail-in format for their opt-out service. Typicaly, the service takes 7-14 business days to complete and costs nothing. We appreciated that Intelius made an effort to protect a person’s identity and privacy and also provided a timeframe for removing a person’s information from the search tool.
We also liked the wide variety of service options available with Intelius. Some companies that we reviewed in the industry threw in a background check with their subscription-based service. We liked that if someone was looking for a person’s contact information, they could just pay for a people search subscription or day pass and not worry with all the bells and whistles of a full background check.
There was also a wide array of reverse searches possible. Some companies in the industry only give you the option of searching with a name and location. We found that clients using Intelius could search with just a phone number, an address, or another piece of information that partially identified an individual.
We also liked the customer support options offered by Intelius. We felt that they were truly with the customer all the way in ensuring the best customer support experience possible. With other companies in the industry, we often couldn’t find a phone number or email address and were at the mercy of the online email form. Sometimes, during our review process, Intelius’s competitors would not respond if we used on their online email tool. With Intelius, we were immediately put into contact with a customer support representative who answered our questions about prices, the opt-out policy, and some of the reverse search functions of the website.
There was one reverse search tool that troubled us. Intelius gives some users the option of using a reverse SSN lookup. We didn’t ask about this during our phone-in, but overall, we felt that the SSN lookup could be a dangerous tool in the wrong hands. SSN lookup features should be saved for FCRA sanctioned providers, as well as providers of real background checks that can be used for employment. If someone else has access to an individual’s SSN, it is highly likely that they are doing something illegal with it. Intelius should remove their reverse SSN tool from the website’s functionality. In most cases, we weren’t able to find the SSN lookup feature with Intelius’s competitors and this tool raises serious questions about an individual’s personal identity being “leaked out” on the Internet.