idTrue has found ways to make their company stand out among other people search engines. Although they have only been in business a couple of years they have used that time to find out what their customers really want and how to best make their search engine unique.
- Public and criminal record search
- Low cost
- Many screening services
Most people search engines give a broad list of ways and reasons their search engine can be used. Looking to find property owned, previous and current address, employment, and other things are generally on each list at various people search engines. However, idTrue has found a way to make their people search engine unique by specifying their searches as not only public record searches but more specifically criminal record searches. idTrue uses their reports to mainly focus on criminal convictions and backgrounds as well as the other general information normally provided on reports. At idTrue any person who purchases a report can find criminal records, sex offender status, evictions, bankruptcy, marriage and divorce filings, traffic violations and other criminal documentations.
The cost at idTrue is both a negative and positive benefit. While the cost for reports and memberships seem to be low, there do not seem to be many options to choose from when selecting what membership subscription best fits a customers needs. When a customer requests a report at idTrue, they are given some information for free to confirm that they have the right individual before purchasing their report. The report must be purchased with a one month unlimited subscription for $29.95. As compared to other people search engines that is a relatively low monthly cost. However, that seems to be the only option available to receive full background reports. There are no other options to select a longer subscription or for a one-time report purchase.
Like most people background checks, idTrue uses public records to gather all of their data. Of those public records the most common at idTrue include federal records, county, state, and city records. This is because their background checks focus on the criminal activity of an individual. Using public records is a great way to gather a lot of information and put it all into one organized report. Although anyone can access public government records, customers generally do not want to go through all of this hassle themselves and are willing to pay for the convenience of a detail report at their fingertips in seconds.
Unfortunately, there seems a few areas of concern with idTrue. This is probably due the fact that they are a new company in the people search industry and are still refining their search process.
- No free trial offered
- Limited customer support
- Low BBB rating
- Not a Consumer Reporting Agency
Similar to the cost at idTrue, the fact that there is no free trial period offered is unfortunate. For most customers it’s a nice benefit that many look for when choosing which background check company to purchase a report from. With the purchasing options at idTrue being so limited and not having a lot to offer their customer in this area, a free trial would be very beneficial to customers. Customers are only able to select a one month unlimited reports purchasing option for $29.95 even if they only want one report, or if they want to sign up for a longer period of time. A free trial would help customers know if that one month membership was something they wanted to commit to or not.
Many online backgrounds check companies offer multiple ways for their customers to contact their customer service department. Generally those ways include by phone, email, chat, or even mail. At idTrue only one option is available to talk to the customer support staff and that is by phone. Only a phone number is listed on the website for any questions or concerns and that phone line has specific operating hours, Monday through Friday 6am to 6pm pacific time. Any questions or concern from customers outside of that time frame and no one is available to help them. An email service, or an online chat could greatly help idTrue’s customers be able to reach them more efficiently.
The Better Business Bureau has given idTrue a B- rating. The reasons for this rating are stated on the BBB’s website as the length of time the company has been in business ( two years). There were also a number of complaints filed against the business in that short amount of time. However, the BBB does state that the rating was raised because the customer support staff had eventually responded to all complaints.
Like some other people search engines, they are not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act. This means they do not provide consumer or credit reports and their search engine cannot be used to determine someone’s eligibility for credit, insurance, employment, or any other reason as defined and regulated by the Fair Credit Reporting Act.
Cost: They offer one month unlimited reports for $29.95 but no other purchasing options.
Search Types: idTrue is a public criminal record search engine. They search for criminal records, sex offender status, bankruptcy, marriage and divorce filings, traffic violations and other public record information.
Screening Services: idTrue uses public records for their searches and more specifically they use federal, county, state, and city records for the majority of their information.
Free Trial: idTrue does not offer a free trial period to customers.
Customer Support: idTrue has a phone number customers can call for any customer support related questions. They are open Monday-Friday 6am-6pm pacific time to take calls.
Time in Business: The company began in 2013 and has now been in business a short two years.
BBB Rating: The BBB has given idTrue a B- rating for the short amount of time they have been in business as well as the number of complaints that have been filed against them in that short amount of time.
- Phone- 1-800-443-2205
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