HireRight is one of the world’s largest providers of employee background checks. They help companies of all sizes and locations manage and control the background screening process. The company began in 1990 and now has twenty-five years of experience in the background check field. Their worldwide headquarters is located in California and their services reach over two hundred countries and territories. They offer more than one hundred and fifty unique background check services and were the first in the background check industry to introduce Internet-based background screenings, which was launched in 1997. They offer more solutions for background checks than any other provider in the industry.
Hire Right is one of the few companies in the industry that has actually won several awards for their services and technologies over the years. Here are a few of the awards that we found listed on Hire Right’s website:
- Inc. 5000’s top companies list
- Market Tools ACE Award (2012)
- 2008 Top HR Products of the Year
- The Hot List 2012 List of Top Background Check Providers
A company the size of HireRight has more benefits than most in the industry because of their knowledge and experience base. The company has a large amount of information that is available on their website for any employer to search when choosing a background check company.
• Size-able number of screening services provided
• Different report packages to purchase
• Free Trial period for some packages
• Long time in business
As mentioned above, HireRight offers more than one hundred and fifty unique background check services. Of their numerous options of reports to purchase each has a substantial amount of information listed on the background check. Some of the services they include in these checks are pulled from the National Criminal Database, felony and misdemeanor searches, terrorist watch list, address history, motor vehicle records, previous employment verification, and health care sanctions. These are just to name of few of the screening services they provide. Each report can go as in-depth as an employer wants. The company partners with the industry’s top e-recruiting solution providers to maximize their screening abilities.
There are so many different choices of reports available for purchase through HireRight. Employers can choose which package best fits their specific needs, starting with the HireRight Express package that is built for small companies. The Professional package is for medium sized companies, Enterprise for large companies, and DAC Edition for transportation companies. The Express package begins with a one time, non-refundable subscription fee of $19.95. Once that is complete, companies can further choose which report choice is best suited for them personally. They have four different options:
• Economy- $29.95 (one day to complete)
• Advantage- $54.95 (two days to complete)
• Advantage Plus- $69.95 (two days to complete)
Employers also have the option to customize their background screening and order report information buffet style; choosing which screening services they would like to receive on potential employees.
Professional, Enterprise, and the DAC Edition packages all have a free trial period by way of a product demo. An employer cannot choose any of these packages without fist setting up the product demo with a customer service representative. Unlike the Express package, these packages contain quite a bit more information and their pricing information is not listed unless contact is made with a company representative.
Any company that has been in business for a long period of time is more credible than a start-up company. HireRight has been in business for over twenty years and has forged their way to get to the top of the background check industry. They were one of the first background check companies to introduce Internet-based screenings and changed the industry for the better. Along with their credible time in business, they also have available customer service representatives through an online form that can be filled out through their website. Although they do not offer a live chat service for any questions, they do have a phone number listed for customer service concerns as well as an email address for written out issues.
Some of the negatives associated with HireRight include;
• Limited search types
• Low BBB rating
HireRight is simply for employers or companies to use as they search for new employees. The site does not have any other type of background check available. This can be inconvenient for any customer that wants background checks for any other reason. Personal, property checks, or any other type that is not related to the hiring of new employees cannot be completed through them. Although, this limiting factor does allow them to be as thorough as possible on the background screenings they do accomplish.
The Better Business Bureau has given HireRight a rating of C+. This is not a very high rating although considering the size of the business it is not extremely low either. The C+ rating comes from unresolved service complaints against them. Several disgruntled customers have complained that the information provided by their searches were incorrect and received little to no help from the customer service department. Again however, the overall number of complaints against the company is low in comparison to the size of the business.
Cost: The cost varies greatly depending on which type of report document or company package an employer wants to purchase. There are four available; Express, Professional, Enterprise, and DAC Edition. Express is the cheapest with a startup charge of $19.95 and varying packages to choose from there. Professional, Enterprise, and DAC Edition all require an employer to first contact the customer service department before using or starting the product demo.
Search Type: HireRight is only available for business employers to search potential employees.
Screening Services: HireRight offers a large amount of screening services. Some of those include; National Criminal Database, felony and misdemeanor charges, terrorist watch sit, address history, previous employment verification, and many more.
Free Trial: A free trial is offered by way of a product demo when choosing to use the Professional, Enterprise or DAC Edition of background screenings.
Customer Support: A form can be found online to fill out if an employer wants to speak with a customer service representative. Email addresses as well as a telephone number are also available.
Time in Business: HireRight began in 1990 and has now been in business for twenty-five years.
BBB Rating: The Better Business Bureau has given them a rating of C+. The reason for the rating is stated because of unresolved system issues. Customer complaints show dissatisfaction with the information provided on some reports and difficulty in getting in contact with the customer service department. Although, the BBB does state that for a large company their number of customer complaints is low.
- Phone- 866-521-6995
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