BeenVerified has plans for light users and heavy users, which lets customers pick the right subscription or report option for them. Another thing that is nice is that they have a LinkedIn page. Most other background sites have a limited social media presence. They also have an immense amount of knowledge base support for its clients. In addition to the other support types, the online knowledge base was a perfect resource for answering most questions regarding their people search engine.
Some great selling points that help drive their brand image include:
- People Search Done Right: Been Verified has a great people search algorithm that finds accurate records.
- A Focus on Data Quality: The record partnerships that Been Verified uses guarantees accurate search results every time.
- Respect for Privacy: We found one of the best opt-out policies in the industry, to maximize privacy.
- A Focus on Education: Been Verified works hard to educate its clients on the products they are purchasing.
- Affordable and Accessible: There isn’t a hidden “monthly subscription” if you want to use Been Verified just once.
- One Clear Public Records Report: All the data a client needs is contained within the report that is purchased, the total one-stop-shop.
Using Been Verified for background checks will get customers many benefits. They stand out in several different ways:
- Variety of payment plans
- Readily available customer support
- Multiple different screening services and search types
Been Verified uses the same format that many other background check companies use. A customer can log on to the website, search for an individual, decide whether or not the individual being searched is correct by a limited amount of free information given, then choose a subscription plan to purchase for the full report. As far as the subscription costs go they have three different options. The first is a one-month membership, which is $22.86 upfront. The second is a three-month membership that is $44.58 or $14.86 a month. Last, there is a six-month membership option that is $58.98 upfront or $9.83 monthly. These costs are fairly comparable to other background check sites. The only downside is that they do not offer a one-time report purchase. A customer must pay for an entire month membership to receive their first report. This can be inconvenient for customers who are only looking to purchase one background check.
A good benefit online background check companies can have for their customers is readily available customer support. They have done a good job of offering that to their customers by making sure there is several different ways a customer can contact the customer support staff with any questions or concerns they might have. They list a phone number as the primary way to contact the department, but the phone line is only open Monday through Friday from 8am to 9pm Eastern Time and on the weekends from 12pm to 8pm Eastern Time. If a customer needs to get in contact with the customer support staff at a time different than these, they can fill out an online form to send in a question or concern. There is also a mailing address listed on their website for customers who prefer that method of communication.
A benefit that is common among online background check companies is their use of public records for screening services. Public records gives these companies plenty of data to use in their reports and can contain most of the information customers are looking for in their reports. Been Verified is no exception to the use of public records for their screening services. Personal information, property records, criminal records, relatives and associates, as well as social media footprints are what make up the bulk of each report. As far as search types offered through Been Verified, the majority of searches are conducted with a name and a state location of the individual in question. If however, a customer purchases a subscription plan, they then have access to different types of search methods including reverse phone look-ups, emails, address, employment and more.
All companies have areas where they fall short in what they offer to their customer and Been Verified is no different. There are several areas in which the company could improve in order to please more customers.
- No Free Trial offered
- Short amount of time in business
- No rating from The BBB
One thing that many customers look for when deciding which company to choose for their background check needs is whether or not that company offers a free trail period in order to test out their report system. Been Verified does not offer a free trial period, or a one-time report purchasing option. Instead, customers must select from either one-month, three-month, or six-month subscription options. This can leave customers unsure if they want to dive into a subscription cost without first knowing whether or not they like the way Been Verified background checks are written.
Been Verified was started in 2007 and has now only been in business for eight years. While eight years is by no means a short amount of time, it is for a background check company when its competitors have been in business for much longer time periods. The longer a company is in business the more credibility they have between other companies in the industry as well as from long time loyal customers.
The Better Business Bureau gives ratings out to companies that are directly related to how the company is doing in relation to customer complaints and reviews. Been Verified has not yet been rated by the Better Business Bureau and the reasoning for this as stated on the BBB website is that there is not enough online information for a rating to be issued to the company. They are also not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act. Their background checks cannot be used for employment, credit, or tenant screening as well as other reasons listed by the Fair Credit Reporting Act. Unlike other background check companies, they do not have any partnering companies that are able to provide these kinds of background checks.
Been Verified offers their customers three different subscription types. There is a one-month membership for $22.86, a three-month membership for $44.86 total of $14.86 per month, or a six-month membership for $58.98 total or $9.83 per month. They do not offer single report purchases.
Searches are conducted with a first and last name and a state location. If a customer purchases a subscription membership, then other search options become available such as a reverse phone look-up, email address search, physical address search and more.
Been Verified uses public records for all screening services. Personal information, property records, criminal records, relatives and associates, as well as social media foot prints make up the majority of the report information.
Been Verified does not offer a free trial period.
There are several different ways to reach the customer support department at Been Verified. By phone is the preferred method, which can be reached Monday through Friday 8am to 9pm Eastern Time, as well as the weekends from 12pm to 8pm Eastern Time. There is also an online questionnaire form that customers can fill out and send in via email or a physical mailing address.
Time in Business
Been Verified was founded in 2007 and has been in business now for eight years.
- Phone- 1-888-579-5910
- Address- 307 5th Avenue-16th Floor
New York, NY 10016