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AUTOPAY

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8.9

Overall Score

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Justin

They always called me back. I had a cheaper interest rate but I had to put a down payment.

4 months ago

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Reply from AUTOPAY

Thank you for sharing your experience Justin! We appreciate your business!

May. 31st, 2022

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star star star star star

Virginia

They are very friendly, very knowledgeable always willing to assist in any way possible.

4 months ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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star star star star star

Donna

They were better than what I had. They were very courteous and very nice and helpful.

4 months ago

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Reply from AUTOPAY

Perfect, Thank you Donna ,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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star star star star star

Oscar

Everyone was very friendly and very accurate. It was easy to obtain. Easy access.

4 months ago

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Reply from AUTOPAY

Perfect, Thank you Oscar,! Customers are first! Thank you for your response!

May. 31st, 2022

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star star star star star

Charles

The guy that helped me was very knowledgeable and answered pretty much all the questions I had.

4 months ago

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Reply from AUTOPAY

This is great to hear Charles, We will pass along your feedback! Thank you!

May. 31st, 2022

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star star star star star

Brenda

Best rate. They did everything they said they would. They work with me really well.

4 months ago

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Reply from AUTOPAY

Glad we were able to help you save on your rate Brenda! Thank you for your feedback!

May. 31st, 2022

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star star star star star

Andre Woolfolk, Jr Ruther Glen, VA

Great at what they do and always friendly, also worked hard to help with refinance.

4 months ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Andre!

May. 31st, 2022

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star star star star star

Austin jaggie Poca, WV

Excellent service great people to deal with and explained every step of the process.

4 months ago

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Reply from AUTOPAY

Fantastic ! Thank you, we appreciate you sharing!

May. 31st, 2022

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star star star star star

Anonymous

They were always in communication with me which I liked and I would recommend them to a friend.

4 months ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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star star star star star

Wallace

They were able to help lower my interest rate, I would definitely recommend them to a friend.

4 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 25th, 2022

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star star star star star

Emily

I like this company because the rate was a lot lower than what I was getting before.

4 months ago

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Reply from AUTOPAY

Fantastic Emily! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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star star star star star

Barbara Caton West Plains, MO

Very persistent and attentive to my needs. Scot was extremely helpful and knowledgeable.

4 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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star star star star star

Irene Parsons South Point, OH

They are super great to work with and go the extra mile to get you the best financing possible

4 months ago

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Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

May. 25th, 2022

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star star star star star

Amber Nokes Stockbridge, GA

Jamie C was very helpful and patient while I gathered the documents that was inquired.

4 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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star star star star star

Pete Mozzone Riverhead, NY

I had a lot of things going on but Dan went out of his way to keep the process going

4 months ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 25th, 2022

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star star star star star

Terisse Walker Jr Lancaster, CA

My Lease Buyout loan process was very thorough, my loan officer kept me informed. Fantastic

4 months ago

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Reply from AUTOPAY

Thanks for the great review, Terisse! I'm glad we could make the process as simple as possible.

May. 12th, 2022

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star star star star_border star_border

Rodrigo Roa Garland, TX

Well I never got a call in regards wen my account was funded or if my other account was close or a welcome call would have been nice

4 months ago

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Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

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star star star star star

Shante Miller Chesapeake, VA

They were fast easy and reliable. They took care of everything for me all I have to do really was sign.

6 months ago

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Reply from AUTOPAY

We're thrilled to get this awesome feedback, Shante! Thanks for your review.

Mar. 26th, 2022

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star star star star star

Julio Queen Creek, AZ

Fast and friendly and have plenty of knowledge in what they doing to help customer get the loans they need

6 months ago

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Reply from AUTOPAY

This is awesome to hear, Julio! We're always happy to help.

Mar. 24th, 2022

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star star star star star

Catherine D Fort Collins, CO

The process was pretty easy aside from a few little hiccups but the final result saves us more than $200 per month.

6 months ago

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Reply from AUTOPAY

Those are some amazing savings, Catherine! I'm so glad we got you such a great deal.

Mar. 26th, 2022

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star star star star_border star_border

Felisha Jackson Omaha, NE

I wasn't able to get in touch with the agent on charge of my file. Was left "hanging" not knowing which way my situation had swung. Totally in the dark ther entire process.

6 months ago

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Reply from AUTOPAY

I'm so sorry you've been left in the dark, Felisha! Our customer success team can help—please just give us a call at 844-290-5731. We hope to hear from you soon!

Mar. 26th, 2022

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star star star star star

Vera Gilbert Evansville, IN

Professional, Quick Response, Easy Application, Great Customer Service, and assigned Representatives.

7 months ago

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Reply from AUTOPAY

I'm so glad we could help, Vera! Thank you for your excellent review.

Mar. 26th, 2022

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Jaquitta Grigsby

I chose five, as they are awesome to work with. From the first day until the closing, I was so pleased with everything! I worked with Harrison and he was awesome to work with. I would recommend Autopay to anyone!

7 months ago

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Reply from AUTOPAY

Thanks for the great review, Jaquitta!

Mar. 17th, 2022

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Kristen Atkinson Savage, MN

It's taken forever to get answers and now I have 2 loans for the same vehicle because they haven't paid it off. They have my title and the payment with them is overdue and I have no idea where to even make a payment . It's horrible

7 months ago

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Reply from AUTOPAY

Hi Kristen, I'm so sorry to hear about this! It can sometimes take a couple of weeks for your old lender to receive and process our check. Please give us a call so we can check up on your payoff and provide you the contact information to make your first payment. Our customer success team can be reached at 844-290-5731. We hope to hear from you soon!

Mar. 17th, 2022

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star star star star star_border

Mackenzie Hess Abilene, KS

My agent worked really hard to get me the best deal possible. The only issue I had was with the lender who kept needing me to re-sign paperwork.

7 months ago

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Reply from AUTOPAY

I'm so sorry we had to re-do the documents, Mackenzie! We try to avoid this as much as possible. If you would like to share more of your experience, our Customer Success team would love to hear. Please call us at 844-290-5731.

Mar. 26th, 2022

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star star star star star

Sean lavin Hollywood, FL

Helpful step by step process, pleased that I was quickly approved with a refinance at half the interest

7 months ago

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Reply from AUTOPAY

Those are some great savings, Sean! I'm glad to hear we were able to get you an awesome deal.

Mar. 17th, 2022

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star star star star star

Keba Jo Diberville, MS

My process was super quick and easy. My specialist was really helpful and had great customer service skills

7 months ago

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Reply from AUTOPAY

That's wonderful to hear, Keba! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022

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star star star star star

Thomas Huerta La Puente, CA

My agent was a friend through the application process, and made my auto loan refinancing a simple task.

7 months ago

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Reply from AUTOPAY

We're very glad to hear that, Thomas! Please just let us know if we can be of more help.

Mar. 17th, 2022

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star star_border star_border star_border star_border

Kimberly M Howell Jasper, AL

Because we were lied to about how much money we would be saving

4 weeks ago

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Reply from AUTOPAY

Hello Kimberly, I am sorry we were not able to find a good match for you. As stated, there are many reasons why this could happen. If circumstances change in the future, we will welcome the opportunity to assist you in trying again.

Sep. 8th, 2022

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star star star star star

Sarah Riggs Portsmouth, OH

Chris W was awesome he was very professional and things went exactly the way he said they would I was very happy with the service thank you Sarah Riggs

4 months ago

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Reply from AUTOPAY

Fantastic!, Thank you Sarah for sharing your experience!

May. 13th, 2022

star star star star star

Natalie Austin Conroe, TX

I worked with Garrett and he was very efficient, explained everything and was accessible if I needed anything. Process was quick and he was clear on everything needed.

5 months ago

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Reply from AUTOPAY

Thanks for sharing your experience, Natalie! I'm glad we could help.

Apr. 19th, 2022

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star star star star star

NANCY C HALL Gaithersburg, MD

Very easy to talk to, listen to what you are saying, handle transaction fast. With a good no problem attitude nsaction fast and are very polire

9 months ago

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Reply from AUTOPAY

This is wonderful to hear, Nancy! Thank you for refinancing with AUTOPAY.

Dec. 23rd, 2021

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star star star star star

George Kanapicki New Britain, CT

Jessica kept me on track, even when I was dealing with a lot medically, guiding me gently but effectively across the goal line.

9 months ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Dec. 17th, 2021

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star star star star star

Hubert Innis Pompano Beach, FL

Their have a representative named Noah D. He is exactly what the company needs in reference to amazing customer service.

9 months ago

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Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Dec. 17th, 2021

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star star star star star

Jeromy Ford Memphis, TN

It was easy and fast. It was also convenient at the time being. I was really looking for a solution and Autopay was the best choice.

9 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 17th, 2021

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star star star star star

Robert Peterson Fairbanks, AK

Efficient and effective, job well done. I would definitely recommend this company to anyone looking to refinance a vehicle.

9 months ago

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Reply from AUTOPAY

Thank you for recommending us, Robert! This is the best compliment we can ask for.

Dec. 8th, 2021

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star star star star star

Greg Hammond Jesup, GA

Went above & beyond to help was very impressed with customer service & overall. Cannot say enough good things about this company.

9 months ago

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Reply from AUTOPAY

And we can't say enough good things about our customers, Greg! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

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star star star star star

Jerry Henson Doerun, GA

Super easy to apply and the loan specialist was really helpful. Autopay lowered my payment and cut my interest rate by 12 points.

9 months ago

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Reply from AUTOPAY

This is our favorite kind of review, Jerry! Thanks again for refinancing with AUTOPAY.

Dec. 9th, 2021

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star star star star star

L Gueste Murrieta, CA

Quick and to the point from start to finish. I was very cautious and didn't believe the process but, it actually worked.

9 months ago

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Reply from AUTOPAY

Thank you so much for your review, and for trusting AUTOPAY with your refinance!

Dec. 9th, 2021

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star star star star star

kamonrot barry Jacksonville, FL

friendly staff, quick service!! even I have no ideas what to do with everything they're really helping me out appreciate that!!

10 months ago

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Reply from AUTOPAY

This is so great to hear, Kamonrot! Thank you so much for refinancing with us.

Dec. 6th, 2021

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star star star star star

Marti D Shuler Birmingham, AL

Customer service is awesome. Refinance was quick and easily completed online. I received an lower interest rate and lower case payment.

10 months ago

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Reply from AUTOPAY

We really appreciate this review, Marti. Thank you so much for choosing AUTOPAY!

Dec. 6th, 2021

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star star star star_border star_border

Dean J Smith Oshkosh, WI

Experience was good but overall time it took from applying to finally getting refinancing complete took almost a month to finish. I feel it could have been moved along at a faster pace.

10 months ago

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Reply from AUTOPAY

Hi Dean, thanks for your review! I'm sorry to hear that your loan took longer than normal, and we would love to look into this for you. If you would like, please give our customer success team a call at 844-290-5731.

Dec. 1st, 2021

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star star star star star

Robert King Boston, MA

Courteous, follow through, speedy & communication was the best I have ever encountered with a company regarding something of this importance!

10 months ago

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Reply from AUTOPAY

Hi Robert, thank you so much for the kind review! We're glad to hear we could make a difference. Thanks for refinancing with AUTOPAY!

Dec. 6th, 2021

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star star star star star

Genice Durham Fairburn, GA

The process was easy, simple, and the Rep handling my financing was always in touch to keep me up to date on the status of my loan/approval.

10 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 1st, 2021

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star star star star star

Latrisha Ross Hobbs, NM

They got me just what I needed, not only that but they (Donavan) was helpful, friendly, and very respectful. Thanks again, I really appreciate it!

10 months ago

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Reply from AUTOPAY

Thanks for taking the time to share your experience, Latrisha! We're always proud to receive reviews like this. Thank you again for your business!

Dec. 1st, 2021

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star star star star star

Lorraine

Communication and fast response. Easy to deal with regarding to your transaction. Asking questions fast and calling back.

10 months ago

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Reply from AUTOPAY

Thank you for your great review, Lorraine! We always appreciate such wonderful feedback. Thanks again for refinancing with AUTOPAY!

Dec. 1st, 2021

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star star star star star

Brianna Fuentes Maricopa, AZ

Great communication, easy process. Although it's a big company, I felt like I was the only customer with how great the response time was.

11 months ago

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Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 25th, 2021

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star star star star star

Jessica Mack Kennesaw, GA

I had a great experience with my representative. He was very helpful and kept me updated with every step of the way. I'm please with my outcome.

11 months ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 25th, 2021

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star star star star star

Rob Farias Burnsville, MN

Rep was very respectful and considerate to my financial needs. Saved me thousands in interest, cut my monthly payment almost in half

11 months ago

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Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

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star star star star star

Romy Victoria Lesoveck Colchester, CT

Very attentive and knowledgeable. My agent guided me through the whole process keeping me informed the entire way. Very happy with the service

11 months ago

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Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 21st, 2021