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AUTOPAY

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1,407 User Reviews

8.7

Overall Score

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Daniel Hayes Proctorville, OH

Ease of use. Representative was very helpful and informative about the product.

1 month ago

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Reply from AUTOPAY

Fantastic Daniel!, Thank you for sharing your experience!

Jul. 7th, 2022

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star star star star star

Mendy Valley Village, CA

Responsive, helpful, found good rate, always ready and able to answer questions

1 month ago

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Reply from AUTOPAY

Hello Mendy! Fantastic! Thank you for sharing your experience with AUTOPAY

Jun. 23rd, 2022

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star star star star star

Precious Allen Cary, NC

Easy and convenient didn't have to call back with questions

1 month ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Precious!

Jun. 23rd, 2022

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star star star star star

Jill Aubrey, TX

They were quick to put my refinance together at a great reduction

1 month ago

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Reply from AUTOPAY

We always enjoy seeing feedback like this Jill! Thank you for choosing AUTOPAY

Jun. 23rd, 2022

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star star star star star

Gerald Glenn Fort Worth, TX

AutoPay, and in particular "Michael H" provided OUTSTANDING service! They made my SUV purchase easy, simple and fast, while utilizing highly secure technologies which protected my data and transactions. I could easily reach Michael by phone for questions or follow-up. Most exciting was the highly competitive Re-FI rates he provided to me. They easily beat my former lender rate and service. I could not ask for a better experience and I HIGHLY RECOMMEND AUTOPAY!!! Great Job Autopay & Michael H!!!!

1 year ago

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Reply from AUTOPAY

This is outstanding to hear! Cheers!

Jun. 15th, 2021

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Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

1 year ago

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Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

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star star star star star

David Corpus Christi, TX

Well all questions were answered in a reasonable time frame. I am literally 1,000 miles from my home and wife and we were able to ship documents from Texas to Illinois share needed documentation and photos and other information through text, email, USPS and phone calls and get this done in a 2-3 week period. I started saving on my interest towards my truck.

1 year ago

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Reply from AUTOPAY

David, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 2nd, 2021

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star star star star star

Amalia Garcia Donna, TX

Very pleased with the transaction. Very smooth and very professional in every way.

2 months ago

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Reply from AUTOPAY

Very nice to hear this from our customer. Thank you for trusting Amalia.

Jun. 17th, 2022

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Max Arlington Heights, IL

Easy and quick, the refinancing was very smooth and easy process with awesome communication

2 months ago

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Reply from AUTOPAY

Hello Max, great to hear we were able to help you save! Thank you for sharing your experience!

Jun. 17th, 2022

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Peter

They have a lower payment. They're very attentive and have great customer service.

2 months ago

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Reply from AUTOPAY

Glad to hear we were able to help you save Peter! Customer service is our way of life! Thank you for choosing AUTOPAY!

May. 31st, 2022

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star star star star star

Alma

They have the best rate for me. They were quick and easy and very understanding. It's reasonable.

2 months ago

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Reply from AUTOPAY

We are delighted to hear we were able to help you save on your rate! Thanks for sharing Alma!

May. 31st, 2022

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Carlo

It was easy just passing back and forth. They gave me a cheaper monthly payment.

2 months ago

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Reply from AUTOPAY

We are ecstatic that we were able to help you save on your monthly payment! Thank you for your feedback Carlo!

May. 31st, 2022

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star star star star star

Justin

They always called me back. I had a cheaper interest rate but I had to put a down payment.

2 months ago

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Reply from AUTOPAY

Thank you for sharing your experience Justin! We appreciate your business!

May. 31st, 2022

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star star star star star

Virginia

They are very friendly, very knowledgeable always willing to assist in any way possible.

2 months ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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star star star star star

Donna

They were better than what I had. They were very courteous and very nice and helpful.

2 months ago

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Reply from AUTOPAY

Perfect, Thank you Donna ,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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star star star star star

Oscar

Everyone was very friendly and very accurate. It was easy to obtain. Easy access.

2 months ago

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Reply from AUTOPAY

Perfect, Thank you Oscar,! Customers are first! Thank you for your response!

May. 31st, 2022

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star star star star star

Charles

The guy that helped me was very knowledgeable and answered pretty much all the questions I had.

2 months ago

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Reply from AUTOPAY

This is great to hear Charles, We will pass along your feedback! Thank you!

May. 31st, 2022

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star star star star star

Brenda

Best rate. They did everything they said they would. They work with me really well.

2 months ago

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Reply from AUTOPAY

Glad we were able to help you save on your rate Brenda! Thank you for your feedback!

May. 31st, 2022

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star star star star star

Andre Woolfolk, Jr Ruther Glen, VA

Great at what they do and always friendly, also worked hard to help with refinance.

2 months ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Andre!

May. 31st, 2022

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star star star star star

Austin jaggie Poca, WV

Excellent service great people to deal with and explained every step of the process.

2 months ago

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Reply from AUTOPAY

Fantastic ! Thank you, we appreciate you sharing!

May. 31st, 2022

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Anonymous

They were always in communication with me which I liked and I would recommend them to a friend.

2 months ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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star star star star star

Wallace

They were able to help lower my interest rate, I would definitely recommend them to a friend.

2 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 25th, 2022

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star star star star star

Emily

I like this company because the rate was a lot lower than what I was getting before.

2 months ago

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Reply from AUTOPAY

Fantastic Emily! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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Barbara Caton West Plains, MO

Very persistent and attentive to my needs. Scot was extremely helpful and knowledgeable.

2 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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star star star star star

Irene Parsons South Point, OH

They are super great to work with and go the extra mile to get you the best financing possible

2 months ago

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Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

May. 25th, 2022

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star star star star star

Amber Nokes Stockbridge, GA

Jamie C was very helpful and patient while I gathered the documents that was inquired.

2 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Pete Mozzone Riverhead, NY

I had a lot of things going on but Dan went out of his way to keep the process going

2 months ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 25th, 2022

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Denise Baque Fresh Meadows, NY

They were very friendly, resourceful and helpful. I would highly recommend their services to my friends

3 months ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 13th, 2022

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star star star star star

Maurice P Locklear Pembroke, NC

There's always room for improvement ! They were courteous and professional in all they did for me and done it in a timely manner.

4 months ago

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Reply from AUTOPAY

Thanks for choosing AUTOPAY, Maurice!

Mar. 26th, 2022

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star star star star star

Jessica Ajagha Houston, TX

Easy process and friendly service. Thought they were my finance company. Lol but they're did help me find them. Will definitely use them again.

4 months ago

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Reply from AUTOPAY

Thanks for leaving a review, Jessica! I'm glad we could make the process so easy.

Mar. 24th, 2022

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star star star star star

Donna Midland, TX

Very caring professional staff. My financial representative was absolutely amazing understanding and made sure I understood the entire process

5 months ago

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Reply from AUTOPAY

Thank you for such a wonderful compliment, Donna! I'm so glad we could help.

Mar. 26th, 2022

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star star star star star

Jonathan kemp Augusta, GA

Very quick perfect, professional experience. The guy who helped me was very nice and very patient with me. I appreciate everything!

5 months ago

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Reply from AUTOPAY

Thank you so much for sharing, Jonathan! Very happy to help.

Mar. 26th, 2022

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star star star star star

James R Consalvo Stuart, FL

Because they did a great job and getting this handled and taken care of and so far everything they've said has worked out and go on that way

5 months ago

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Reply from AUTOPAY

Thank you for the kind words, James!

Mar. 26th, 2022

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star star star star star

David Cockeysville, MD

Customer service is awesome. Very knowledgeable and respectful. My concern was resolved within a short time of no wait in line. Thanks

5 months ago

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Reply from AUTOPAY

Thanks for sharing, David! We are always ready to help.

Mar. 26th, 2022

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Magnolia High Point, NC

The representative was incredible nice, polite and knowledgeable. He contacted me to inform the process and kept me posted step by step

5 months ago

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Reply from AUTOPAY

I'm so glad to hear this, Magnolia! Thank you so much for your business.

Mar. 26th, 2022

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Sandy Tharp Muncie, IN

The process of working with AUTOPAY was was easy. Luther, the representative was professional and friendly. He was prompt answering my questions and kept me informed along the way.

3 months ago

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Reply from AUTOPAY

Thank you so much for the review, Sandy. We only hire the best!

May. 2nd, 2022

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Carolyn [email protected] Sedalia, MO

You waited till everything was done before you told me you were raising the interest I would not have finished or signed the paperwork. It came across as being sneaky and h6

6 months ago

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Reply from AUTOPAY

Thanks for reaching out, Carolyn! Since you've left your email address, our customer success team will reach out to you directly to seek a resolution. Thank you for your review!

Mar. 26th, 2022

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star star star star star

Zachary Pfriem Cincinnati, OH

Customer Review Video

6 months ago

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Reply from AUTOPAY

Thanks for the awesome review, Zachary! We'll pass this along to Lorenzo for you.

Mar. 17th, 2022

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Caresse Davis Albuquerque, NM

I had great experience with finding a low payment auto loan within a short amount of time. My agent was very helpful with out process and was able to find the best rates.

8 months ago

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Reply from AUTOPAY

Thank you for sharing your experience, !

Dec. 17th, 2021

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Jeremy Clinton Shawnee Mission, KS

I was promised soft inquiries until a lender chose me and then it would be a hard inquiry by them. I have two hard inquiries. I even called your tool fee number to confirm that it would ne soft until the lender picked me. Luther also gave me muddled information on that happening and too

8 months ago

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Reply from AUTOPAY

Hi Jeremy, we must conduct a hard pull to secure a loan for you, so I'm very sorry if you were told something different. Since we take issues like this very seriously, do you mind giving us a call so we can look into this further? Our phone number is 844-290-5731.

Dec. 8th, 2021

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William Bonilla Fremont, CA

I am very grateful to Mr. Romel G he was the one who helped me AND he was very patient and was able to have the refinancing in my truck he is a great worker

8 months ago

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Reply from AUTOPAY

We'll make sure to let Romel know he's doing a great job, William! I'm so glad he was able to get you a great deal on your refinance.

Dec. 10th, 2021

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star star star star star

Stacy Hagerstown, MD

Fast easy process!! My loan specialist worked with me, calls, texts and emails to ensure I did everything properly. Everything was complete within a week.

8 months ago

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Reply from AUTOPAY

This is great to hear, Stacy! Thank you for your business.

Dec. 6th, 2021

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star star star star star

Deborah Dallas, GA

It was just a great experience. Ryan my Rep was on point. Always replied to my text regarding the lender and where we stood in the process. He was just great to work with.

8 months ago

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Reply from AUTOPAY

Thank you for such a thoughtful review, Deborah! We'll make sure to pass this along to Ryan for you.

Dec. 6th, 2021

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star star star star star_border

Michael J Rivera-Pere Rochester, NY

Customer Review Video

8 months ago

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Reply from AUTOPAY

Hi Michael, thank you for taking the time to share your feedback. I'm so sorry to hear about this experience, and our customer success team would love to look into this. Please give us a call when you can so we can see what went wrong. Our number is 844-290-5731, and we hope to hear from you soon.

Dec. 1st, 2021

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star star star star star

Ronald Davis Douglasville, GA

Very professional and prompt, Karen was a delightful person when we spoke.....she was very straight forward and honest, what she said was what happened.

8 months ago

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Reply from AUTOPAY

Thanks for the awesome feedback, Ronald! We're so glad to hear that we were able to be of help. Thank you again for choosing AUTOPAY!

Dec. 6th, 2021

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star star star star star

Francisco Rodriguez Jr Ridgefield Park, NJ

Took care of the process and decreased my APR rat by half, and lowered my monthly payment. Also give me update of the process until it was finalized.

8 months ago

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Reply from AUTOPAY

Francisco, we're so glad to help you save so much money! Thank you again for choosing AUTOPAY.

Dec. 1st, 2021

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star star star star star

Lnfon Apalachin, NY

Very simple process from start to finish. The only negative would be the difference from the quote to the actual numbers which obviously is based on credit.

8 months ago

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Reply from AUTOPAY

Thanks for your feedback! I'm so glad we were able to make the process of refinancing so easy for you. I'm so sorry that our initial estimates aren't always completely accurate. Only once we run the credit can we know for sure what we can offer you. If you have any questions about the process, please just let us know! Our number is 844-290-5731.

Dec. 1st, 2021

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migracion al día vlog and tops Houston, TX

Cinthya help me a lot with my car loan refinance

5 days ago

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Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

3 months ago

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Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

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Karen Chestertown, MD

The last rep that help process my loan was tops, it's the first rep that puts the vice on my rating. He was lazy, arrogant, and not dedicated to the task, in addition to being rude. Had it not been for the Mgr passing me on to another the entire 3 week process would have been a disaster. I'm sorry it has an adverse effect on my rating, but I cannot overlook that horrible experience. He should be fired. Had he been my rating would be 5 stars

9 months ago

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Reply from AUTOPAY

Hi Karen, I'm so sorry to hear about this poor experience, but glad we were able to find a solution. If you'd like to discuss this more, our customer success team would love to hear from you. Please give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021