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AUTOPAY

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8.8

Overall Score

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Justin T Helmick Morgantown, WV

Took a little longer then expected but great customer experience

4 months ago

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Reply from AUTOPAY

Thank you,! Customers are first! Thank you for sharing your feedback!

May. 13th, 2022

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star star star star_border star_border

Frances Somoza Tucson, AZ

Because my loan was funded and my current loan has not been paid out. It's been since 4/28.

4 months ago

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Reply from AUTOPAY

We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to give us a call so we can address any concerns you might have. Thank you.

May. 13th, 2022

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Nancy storti Tehachapi, CA

Horrible my bill went 24 thousand to 27 thousand at this rat I will never be able to pay the car off I wish to drop the gap ins and the Warranty

4 months ago

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Reply from AUTOPAY

Hello Nancy. Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to call us back to address your concerns. Thank you.

May. 13th, 2022

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star star star star star

Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

10 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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PAUL North Hollywood, CA

Very thorough , kept me well informed of the whole process. Quick and smooth.

6 months ago

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Reply from AUTOPAY

Thanks for the awesome review, Paul!

Mar. 26th, 2022

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star star star star star

Tyler Peterson Goshen, IN

Everything about the process was smooth and easy and I saved a ton of money.

6 months ago

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Reply from AUTOPAY

I'm glad we could find you a great deal, Tyler! Thank you for choosing AUTOPAY!

Mar. 24th, 2022

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star star star star star

Evelyn Serret Apex, NC

Excellent customer service and got better rate in my car loan

6 months ago

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Reply from AUTOPAY

Thanks for the review, Evelyn! I'm glad we could provide a great deal and experience.

Mar. 26th, 2022

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star star star star star

Alex garza Converse, TX

I received prompt and responsive service, always had my questions answered, etc

6 months ago

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Reply from AUTOPAY

Thanks for sharing, Alex, and for refinancing with AUTOPAY!

Mar. 26th, 2022

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star star star star star

Jared Dickerson Bradenton, FL

Very informative and knowledgeable. My agent, Shenique T, was fantastic.

6 months ago

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Reply from AUTOPAY

Thank you so much, Jared! We'll pass this on to Shenique.

Mar. 26th, 2022

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star star star star star

Greg Chapman Blakely, GA

Very helpful customer service. My rep was always there when I had questions

6 months ago

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Reply from AUTOPAY

We only hire the bet, Greg! Thanks for refinancing with AUTOPAY!

Mar. 26th, 2022

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star star star star star

Heather Whitford Silverdale, WA

It was easy and stress free! Cheyanne made the process totally painless.

6 months ago

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Reply from AUTOPAY

Refinancing doesn't have to be stressful! Thank you so much for sharing.

Mar. 26th, 2022

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star star star star star

Lori C O'Kelley Covington, GA

Very helpful and knowledge/quick customer service response/truthful

6 months ago

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Reply from AUTOPAY

This is so great to hear, Lori! Thanks for the wonderful review.

Mar. 26th, 2022

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star star star star star

Andy Morgan Wilmington, NC

Amazing customer service, fantastic service, polite, quick service

6 months ago

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Reply from AUTOPAY

Thank you for refinancing with us, Andy!

Mar. 26th, 2022

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star star star star star

Ryan Gonzales Oneonta, NY

Everything was smooth and simple, and completed very quickly.

6 months ago

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Reply from AUTOPAY

I'm so glad to hear this, Ryan! Thanks for choosing AUTOPAY!

Mar. 26th, 2022

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star star star star star

Anthony Tillman Little Elm, TX

Fast processing, easy terms, and their clear constant communitions.

6 months ago

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Reply from AUTOPAY

I'm so glad everything was quick and easy, Anthony! Thanks for leaving a great review.

Mar. 26th, 2022

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William Echeverry Berkeley Heights, NJ

I do not recommend it, the customer service is bad and they do not resolve any concerns, they overcharged me and did not return the money, it is terrible

6 months ago

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Reply from AUTOPAY

Hi William, we're so sorry to hear about the negative experience. We're happy to research this and get it resolved. Please just give our customer success team a call at 844-290-5731 so we can look into this.

Mar. 17th, 2022

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star star star star star

Anthony White Waipahu, HI

Saved me a lot of dollars! Definitely going to refer to my friends!

6 months ago

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Reply from AUTOPAY

We love referrals! Reach out to your loan specialist to see if you qualify for any rewards for your referrals. Thank you for the great review.

Mar. 26th, 2022

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star star star star star_border

James Gabriel Weaver Saint Cloud, MN

I had a very amazing experience with them. And the guy Jay was very communicative and supportive.

6 months ago

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Reply from AUTOPAY

I'm very glad everything went so well, James!

Mar. 26th, 2022

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star star star star star

Ches Lathim Hollister, MO

Eddie did a great job refinancing both of my fords saving me a lot of money

6 months ago

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Reply from AUTOPAY

I'm so glad we were able to help, Ches! Thanks for the great review.

Mar. 26th, 2022

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star star star star star

Elizabeth Brown Hertford, NC

My loan officer did not get back to me with answers in multiple occasions

6 months ago

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Reply from AUTOPAY

I'm sorry to hear that, Elizabeth! Please just give my customer service team a call so we can look into what may have happened. Our number is 844-290-5731.

Mar. 26th, 2022

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star star star star star

Virginia Hill Charleston, WV

Offered me refinancing at a 50% a month savings. Very good people to work with.

6 months ago

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Reply from AUTOPAY

That's an incredible discount, Virginia! I'm so glad we were able to find such an awesome deal. Thank you for choosing AUTOPAY!

Mar. 26th, 2022

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star star star star star

Cassandra Thomas Westland, MI

I love it gives me a chance to purchase something and pay every 2 weeks for it

6 months ago

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Reply from AUTOPAY

Thanks for the review!

Mar. 26th, 2022

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star star star star star

Jonathan Montenegro Edgewater, CO

Because they were really awesome and were able to get me the best rested

6 months ago

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Reply from AUTOPAY

Thank you for the review, Jonathan!

Mar. 26th, 2022

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Bryan Uebelacker Puyallup, WA

They lowered my interest almost 9%! They lowered my payment $160 a month!

6 months ago

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Reply from AUTOPAY

That is great news, Bryan! Thank you for sharing your savings with the world!

Mar. 26th, 2022

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Kerri Hicks Santa Fe, NM

They were awesome. They are very professional,caring, and understanding.

7 months ago

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Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Kerri!

Mar. 26th, 2022

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star star star star star

Stephanie Reynolds Mulberry, FL

The whole process was very easy, simple the people very friendly.

7 months ago

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Reply from AUTOPAY

Thank you so much for your review!

Mar. 26th, 2022

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Timothy Madden Marion, NC

Quick, courteous, answered all my questions and helped alot

7 months ago

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Reply from AUTOPAY

Thanks for your business and for this great review, Timothy!

Mar. 17th, 2022

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star star star star star

Lavisha Alexander

Easy comummication on point,clear,straighrt foward

7 months ago

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Reply from AUTOPAY

Thanks for the great review, Lavisha!

Mar. 17th, 2022

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Nathan Reed Rockport, TX

Autopay helped save me thousands of dollars and it was fast and easy.

7 months ago

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Reply from AUTOPAY

This is the best feedback we can ask for, Nathan! Thanks for sharing!

Mar. 17th, 2022

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star star star star star

Nadine Perea Vancouver, WA

They understood my needs. Helped to qualify me for my refi.

7 months ago

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Reply from AUTOPAY

Thanks for the review, Nadine! We're glad we could help.

Mar. 17th, 2022

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star star star star star

Sharita Smith Scottsdale, AZ

Friendly representative who worked with me and made the process go smoothly

7 months ago

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Reply from AUTOPAY

This is great to hear, Sharita! Thanks again for choosing AUTOPAY.

Mar. 17th, 2022

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star star star star star

Camica Edwards Sacramento, CA

Easy to work with, smooth process, nice staff, I'm saving money

7 months ago

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Reply from AUTOPAY

Thanks for your review, Camica! Glad we could check all the boxes!

Mar. 17th, 2022

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star star star star star

Nankumar Pooran Clarksville, TN

My agent Vivian X was great in making everything a smooth process

7 months ago

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Reply from AUTOPAY

Thanks for your review and for choosing AUTOPAY, Nankumar! We'll pass your great feedback on to Vivian.

Mar. 17th, 2022

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star star star star star

Isaac Erb Conroe, TX

Everything was handled fairly quickly. The agent who assisted me was wonderful.

7 months ago

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Reply from AUTOPAY

That's great to hear, Isaac! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022

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Sheree Reyes Dallas, TX

They just threw me to a company with horrible reviews. If I knew this I would've never used them. I regret it

7 months ago

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Reply from AUTOPAY

Thanks for your review, Sheree! I'm sorry that you're finding your new lender has poor reviews online. We choose our lenders based on their great rates and excellent service, so if you have any feedback about your new lender, please reach out! Our number is 844-290-5731 and we look forward to hearing from you.

Mar. 24th, 2022

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star star star star star

Louise E Riehle Tacoma, WA

quick and easy without the hassle. Very friendly and very courteous

7 months ago

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Reply from AUTOPAY

Thanks for the great review, and for choosing AUTOPAY!

Mar. 17th, 2022

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star star star star star

Tony Maynard Dayton, OH

I was very standoffish using Autopay but the whole experience was easy and seamless.

9 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 17th, 2021

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star star star star star

Delia West Palm Beach, FL

Very helpful, and work patiently in getting whatever is needed done in a timely manner.

9 months ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Dec. 17th, 2021

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star star star star star

Luke Sherman Oaks, CA

They got me a lower APR on my BMW. I'm working on my credit and I'm now at 7% from 14%.

9 months ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Dec. 17th, 2021

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star star star star star

Ronnie Medearis Jr Cologne, MN

It was done very professional and easy. They walk us through step by step and did it all so quick.

9 months ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Dec. 17th, 2021

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star star star star star

Randy Rice Fort Mitchell, AL

Timely,reliable,respectful, and helpful. Also conducted the process professionally

9 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Dec. 17th, 2021

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star star star star star

Kelley Meyer Salem, NH

They were with you every step of the process, and were extremely helpful and friendly to work with

9 months ago

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Reply from AUTOPAY

I'm so glad to hear we left a great impression, Kelley! Thank you again for choosing AUTOPAY!

Dec. 10th, 2021

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star star star star star

Susan Colelay Whiteriver, AZ

Very helpful representative that assisted me was veryo polite and knoew exactly what I needed

9 months ago

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Reply from AUTOPAY

Thanks for leaving such an awesome review, Susan!

Dec. 9th, 2021

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star star star star star

Cory D Thompson Abingdon, MD

Very friendly. found me a great interest rate. I eould recommend them to a friend

9 months ago

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Reply from AUTOPAY

I'm so glad to hear that we've gotten your recommendation, Cory! This is the best compliment we can hope for.

Dec. 9th, 2021

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star star star star star

Robin Wilburn Houston, TX

Very smooth and easy process, refinancing was much easier than I thought it was going to be.

9 months ago

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Reply from AUTOPAY

I'm glad we were able to make the process so easy, Robin! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

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star star star star star

James Pendleton III San Antonio, TX

My experience was fantastic and Dallas made it easy for me to get the refinance done.

9 months ago

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Reply from AUTOPAY

We'll make sure to let Dallas know he's doing a great job, James! Thanks for the review!

Dec. 9th, 2021

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star star star star star

Kia Cambridge, MA

Garrett was very helpful and he made sure everything was understood snd talked through

9 months ago

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Reply from AUTOPAY

Thanks for the awesome review, Kia! We'll make sure to let Garett know. Thank you again for your business!

Dec. 9th, 2021

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star star star star star

Kyle Zylstra Morocco, IN

They were very helpful in my refinance process and helped clear up all issues that arose.

9 months ago

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Reply from AUTOPAY

Thanks for the great feedback, Kyle! I'm very glad we were able to help.

Dec. 9th, 2021

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star star star star star

Lynette Gomez Fresno, CA

They were soo awesome! They helped me get a really good APR rate and lowered monthly payments!

9 months ago

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Reply from AUTOPAY

This is great to hear Lynette! Thank you for sharing your great experience.

Dec. 8th, 2021

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star star star star star

Bryan Payne Edinburg, VA

Michelle was Awesome and told me all the information I needed and didn't feed me a bunch of BS.

9 months ago

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Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Bryan! We'll pass this on to Michelle.

Dec. 8th, 2021