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AUTOPAY

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8.2

Overall Score

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Todd Snyder Denver, CO

They found me a better rate than I was able to obtain with my existing auto lender and took the pain out of the loan shopping process. Broker was responsive and streamlined the entire process. Was great!

2 years ago

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Reply from AUTOPAY

Todd, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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star star star star star

Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

2 years ago

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Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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star star star star star

Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

2 years ago

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Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

2 years ago

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Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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star star star star star

Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

2 years ago

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Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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star star star star star

Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

2 years ago

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Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

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star star star star star

Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

2 years ago

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Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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star star star star star

Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

2 years ago

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Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

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star star star star star

Darrell Mayberry IL

The service was quick and accurate, and Justin was very helpful

3 weeks ago

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Daniel Frias Richardson, TX

Great service Great Enjoy the process and great communication

3 weeks ago

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felix soria Ansonia, CT

I loved how smooth the process took place! Thank you Matthew M for going above and beyond when it came to answering all my questions and concerns. Throughout my whole process of trying to find a better APR rate and a better monthly payment for an auto loan Matt was the person that helped guide me to that better APR rate, which is what I was looking for! Thank you once again Matt for your professionalism and overall taking care of my process. It’s been a pleasure!

9 months ago

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star star star star star

courtney gravel Canoga Park, CA

Jody was a huge help to me throughout the entire process and made everything run seamlessly. Thanks again!

2 months ago

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Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to leave this.

Jan. 24th, 2024

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Hany Habib Los Angeles, CA

Smooth transaction, and quick From the first call to the end of the process Everything was done properly Two thumbs up 👍👍

3 months ago

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Reply from AUTOPAY

Awesome 5-star review. Thank you

Jan. 3rd, 2024

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abdullah ibrahim

Deliah was a pleasure to work with, can’t wait to call her again once interest rates lower and my credit gets better to re finance again.

3 months ago

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Reply from AUTOPAY

We love happy customers. Thank you for the 5-stars.

Jan. 3rd, 2024

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Traci O'Connor-Larson Ballwin, MO

If I could give a zero score, I would. I applied with my child as a cosigner. I have excellent credit (770) and was denied. They did a 5 hard checks on my credit. My child is a grad student with limited credit. (They did hard checks on my childs account as well.) They have no ability to tell me why I was denied. The only person that I could talk to could only tell me we would be getting a letter in the mail.

3 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Richard Boyle II Mooresville, NC

The low rate they provide is not worth the hassle and incompetence of their customer service department. They double charged me for a month, returned that, then sent me a letter indicating i was late on two months worth of payments and charged me a late fee of 30 dollars, all while my bank showed the withdrawls. Trying to get a straight answer out of them is impossible. Their people could careless. I would give negative stars if possible. Run away, do not use this company.

3 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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star star star star star

Anthony Fragoso Houston, TX

Justin G was my agent, and he made the process extremely easy. Always knowledgeable and kept me in the loop from start to finish.

3 months ago

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Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to share your experience.

Dec. 19th, 2023

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Hytham Gaballa Glen Burnie, MD

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company.

3 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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JJ Chicago, IL

stay away, fraud. major good/5 start reviews seem like automated. Website where they advertise the rate had 4.79% interest rate for 60 months for new auto loan that hyper linked to their website with interest rate of 5.69%. To look for rate they ended up hitting hard credit. then asking to submit all the forms as if I was agreeing to their loan with out knowing the rate. Additionally no one called me. so I called the number on the website to learn what was going on with my application. the agent on the phone did not know any thing about my application except they needed at least about a day for their underwriter to look through the information to come up with a rate. which was a surprise where other lenders could provide information in minutes right on their website with prior approvals. next day I called. The agent on line Ivan C did not seem to be interested in gaining business. had totally wrong impression of the purpose of the application. instead of reviewing everything he was stating that I needed refinance on my old car. explained to him that I am buying a new car. he was then like are you financing your leased car. again tried to correct him. He did not acknowledge that there was error in interpretation or offer even an apology. instead acted like it was all my fault. They had hard hit my credit. now provided rate almost 2 percent more than the claimed rate on the website. I am not sure if 12 year perfect credit with out any delinquency, 100% timely payment, no negative marks on credit, a stable full time job with over 5 years at current job, credit with 807 credit score cant get me the top in the line rate than what will? the person on the phone did not care at all. later closed my application notifying over the email claiming as if I asked to cancel my application without providing formal documentation of the interest rate approved etc. so do not have evidence to take any real legal actions against them.

4 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Lauren Robinson Columbia, SC

Pre-qualification letters are all lies. They will use that pre qual to get you to call and give all od your info jusy to get you a rate that is TRIPLE what you were "pre qualified" for. Says its good for 45 days if certain criteria stay the same and thats a lie as well. It says they are BBB accredited and I showed a loan officer where thery are not BBB accredited, he conveniently ignored that screenshot. Just do NOT trust any mailer you get from this company, none of it is real. It's just a bait and switch to get you to call and give all your info over. They already had my SSN when I called too....didn't make me too comfortable having her tell me my number. Now they have hit my credit bc of this bait and switch and im stuck with a lower score and can't go to a really reputable company. Deceptive practices all around. I'm sure the "happy" customers just don't realize they've been screwed too.

4 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. To explain a bit, the pre qualifications are based on a soft credit inquiry and are not preapprovals. They have very limited information to go by. Until a lender performs a credit inquiry, they do not have all the details necessary to make an informed decision on your potential loan. I would encourage you to give our escalations line a call at 1-844-290-5731 as we would be more than happy to discuss this in more detail.

Nov. 16th, 2023

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David G. Port Orchard, WA

waisted a great deal of my with a promise to refinance my auto loan. After awaiting a month to start my new lower finance rate , the autopay employ decided I was not an acceptable loan . this was after being told several times over a 2 week period that I was good to go and they were just waiting on the underwriters . Its very frustrating to be treated that way .I hope my personal information is safe with this company and that I'm not retaliated against for this email. David G Olympia Wa.

5 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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JTM Tonawanda, NY

An absolute SCAM. After receiving several "pre-approved" letters from them I decided to look into it. I was "pre-approved" to save $207.00 a Month, I allowed a hard inquiry to my credit, which is IMPECCABLE (819), only to learn I'd save only a fraction of what was promised. They had every reason in the book why the actual savings would only be a fraction, rates went up after the letter went out, blah blah blah. I declined the offer. And oddly, a week later I get yet another letter from them stating my savings would be $194.00 a Month, and then another with advertised savings of $186.00 a Month...... Scam, scam SCAM!!!! I tried to file a complaint with the BBB, but they aren't even on the drop-down list of Businesses.

5 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Bimenay Kent, WA

I am disappointed! Intealit, I was being pressured into signing the refinance with that, and I was being rushed, so I declined the offer! I got contacted by another representative, and I explained why I did not want to proceed, but he explained how the ARP was low and how I could save more by breaking down all the details. Also, he explained How I would benefit from having covered services like oil changes, and maintenance I agreed and signed the contract, which was forwarded today. I requested information On how to access my benefit; I was informed I only have GAP coverage, which I paid for! ithey will give you false information to have you sign that pepper!

5 months ago

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Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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DatKidKidd Official Kannapolis, NC

Garret who helped me was one of the best people I’ve ever worked with! He made refinancing my car so easy, and he was the most professional person ever!

5 months ago

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Reply from AUTOPAY

Stellar 5-star review. Thank you.

Nov. 16th, 2023

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star star star star star

Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

6 months ago

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Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

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star star star star star

All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

6 months ago

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Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

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Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

7 months ago

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Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

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star star star star star

Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

8 months ago

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star star star star star

Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

8 months ago

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Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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star star star star star

Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

8 months ago

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Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023

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Sheila Kundert Sacramento, CA

My agent Brian was very nice. But was very hard to get on the phone. How to mostly correspond through texting. I work long hours, so it was difficult for me to get back-and-forth with him. Thank Goodness for texting, though. Was very helpful, I'm not very good at Technical online stuff and he helped me through it.

8 months ago

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star star star star star

Richard Gomez Visalia, CA

The process was seamless and quick. It was actually an enjoyable experience because I felt that I was being taken care of by a rep who was thoughtful and caring.

1 year ago

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Reply from AUTOPAY

Awesome Richard! Thank you for the 5 star review.

Sep. 23rd, 2022

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star star star star star

Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

1 year ago

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Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022

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Jason Cornelison Albany, OR

Process took much longer than expected, After almost 2 months I finally got my refinancing done. Had to make an extra payment on original loan that was ultimately refunded to me in the end. Process was very lengthy and slow.

1 year ago

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Reply from AUTOPAY

Hello Jason. We apologize for not meeting your expectations time wise. Occasionally lenders run behind and can cause things to move a bit slower. This is not the norm. We do appreciate your feedback.

Sep. 23rd, 2022

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Lance Busch Grand Prairie, TX

Process was not thoroughly explained and took way too long. Extended warranty was thrown in just to get extra money from me. It doesn't benefit me or my vehicle. Warranty is setup so they avoid any liability and offer minimum coverage. I was never given the option to confirm or deny the warranty. I could have had a lower payment now I'm stuck with something that doesn't benefit me. I'd have rather paid more for better protection instead of the bare minimum, but you expect me to stay on top of vehicle maintenance and keep documentation?

1 year ago

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Reply from AUTOPAY

Lance, we would like to let you know that the vehicle service contract is cancellable, if you don't want the service please give us a call and we will get that taken care of for you.

Sep. 8th, 2022

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star star star star star

Ethan

Payton F. was the best customer service representative I've ever dealt with in my life. I recommended him to 4 other people who wanted to refinance any vehicles.

1 year ago

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Reply from AUTOPAY

Hello Ethan, it is our pleasure to hear your valuable feedback. Thank you for have recommended us!

Sep. 3rd, 2022

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Marcos

Your website is very easy to follow and I got in touch with someone pretty much immediately so that helps a lot. My first auto loan was at 19% and it got down to less than 11% so I'm very grateful for that.

1 year ago

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Reply from AUTOPAY

Marcos, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 3rd, 2022

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Isaac

Autopay was very attentive to my needs and understanding and helped out a lot. They answered all my questions I ever had, and checked with me periodically.

1 year ago

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Reply from AUTOPAY

Hello Isaac, thank you so much for taking the time to leave us this amazing review. Cheers!

Sep. 3rd, 2022

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star star star star star

Gloria

I was looking for a lower rate than I was paying and they did that for me. The representative was very patient, helpful, courteous, and answered all my questions.

1 year ago

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Reply from AUTOPAY

Hi Gloria, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 1st, 2022

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Anonymous

Terms are alright, I wish I had a better rate. The woman I talked to was very personable and she helped me out a lot. Every time I called her she got back with me.

1 year ago

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Reply from AUTOPAY

Perfect! Thank you! We appreciate you sharing!

Sep. 1st, 2022

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star star star star star

Jose

The representative that I spoke with, Patrick Kennedy, I think was just amazing. He gave us amazing customer care and and everything was real simple for us.

1 year ago

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Reply from AUTOPAY

Awesome Jose. We will let Patrick know you were pleased. Thank you for leaving us great feedback.

Sep. 1st, 2022

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star star star star star

Roberto

Garrett B. did an amazing job. I really wanna shout him out because he was very consistent, he always followed up, so understandable, and he's very knowledgeable.

1 year ago

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Reply from AUTOPAY

Hello Roberto. Thrilled to hear you were well taken care of. Garrett is great. We will pass along your kind words to him. Thanks again!

Aug. 31st, 2022

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Brittny

The guy Matt, was super helpful and it was convenient to do everything over texting. I don't always have time to be on the phone with people forever so that was nice.

1 year ago

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Reply from AUTOPAY

Thank you for the feedback Brittny. We will pass along your kind words to Matt.

Aug. 31st, 2022

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Clay

My rate was half of the interest rate I was previously paying. The person that I dealt with was very prompt and answered all my questions with great customer service.

1 year ago

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Reply from AUTOPAY

Clay, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

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Casey

It was easy. I was able to do it almost 100% from my phone which was convenient. The rate was slightly higher than advertised but still lower than what I'm paying.

1 year ago

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Reply from AUTOPAY

Thank you for your feedback Casey, we appreciate your business! Cheers, AUTOPAY

Aug. 30th, 2022

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Georgia Violette Plainview, TX

Easy to work with and very friendly. I found Autopay through Credit Karma. I did not think that I could get a refinance auto loan with such a good percentage rate. But I did.

1 year ago

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Reply from AUTOPAY

Hello Georgia, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 17th, 2022

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star star star star star

Roe Bartolotta Wappingers Falls, NY

Logan was fantastic , professional , efficient and kept me very informed throughout the entire process . You should be proud to have him as part of your team, a true asset!

1 year ago

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Reply from AUTOPAY

This is great to hear Roe, We will pass along your feedback! Thank you!

Jun. 3rd, 2022

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Kendra

The rates are very good. The guy I worked with was very polite and directed me in what I needed. They gave me a great interest rate based on my credit score.

1 year ago

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Reply from AUTOPAY

Kendra, we are thrilled to have lowered your rate! Thanks for the feedback!

May. 31st, 2022

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star star star star star

Ryneka

Joshua was my support agent and he helped and walked me through the whole journey so fast and he never left me with questions and I appreciated him for his customer service.

1 year ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 31st, 2022

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Catherine

The person I worked with was very knowledgeable and helpful. I had a bunch of questions that he was able to answer quickly. I was pre-approved for an A.P.R. higher than what I got so that was a surprise.

1 year ago

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Reply from AUTOPAY

Great to hear we were able to help you save Catherin! Thank you for sharing your experience with us!

May. 31st, 2022