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8.8

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Kenisha Smith Camden, NJ

Because I'm actually paying 4,000 more on my auto loan so no I didn't save money I just put my self in a longer contract

1 year ago

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Reply from AUTOPAY

Hello Kenisha, thank you for sharing your experience. We would like to apologize and speak with you about this to look into addressing your questions or concerns about the financial details of your auto loan. If you are interested, please call our escalations team at 844-290-5731 and we would be happy to help you.

Aug. 4th, 2021

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Clarence majette Franklin Park, NJ

Good service nice people fast efficient always there when I needed them

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you, Clarence.

Jul. 15th, 2021

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Raphea Porter Ooltewah, TN

Excellent customer service. Quick replies from reps. And fast service.

1 year ago

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Reply from AUTOPAY

Thank you Raphea! We appreciate working with you!

Jul. 15th, 2021

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Jean Almodovar Tucson, AZ

Is a fast, easy process that help me save hundreds of dollars a year.

1 year ago

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Reply from AUTOPAY

Hello Jean, we are happy to hear that we were able to assist you so well! Thank you for your kind feedback about you experience with us.

Jul. 16th, 2021

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star star star star star

Jeremy Berg Thompson, IA

Good communication and was able to get my car loan refinance completed

1 year ago

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Reply from AUTOPAY

Hi Jeremy, we are glad we were able to assist you in your refinancing process, thank you!

Jul. 16th, 2021

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Joas Thermidor Fort Lauderdale, FL

Professional and knowledgeable staff, guided me correctly on refinancing my car

1 year ago

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Reply from AUTOPAY

Hello Joas, thank you so much for that feedback!

Jul. 16th, 2021

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KayLee Baker Fort Worth, TX

They weee very helpful and allowed me to set up auto pay on a different day

1 year ago

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Reply from AUTOPAY

Hi KayLee, we're glad to hear you had such a helpful experience with us. Thank you so much for your feedback!

Jul. 16th, 2021

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Marcus Myers Eureka, CA

I had a good experience with their sales representative he got things done

1 year ago

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Reply from AUTOPAY

Hi Marcus! We are happy to hear you had a great experience with your representative. Thank you so much for choosing AUTOPAY!

Jul. 16th, 2021

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star star star star star

Necole Grant Canton, MS

Autopay is so awesome they kept the word, assisted and accommodated me

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for your Feedback Necole!

Jul. 15th, 2021

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Pedro Houston, TX

Help me lower my payment and my interest rate. Also good customer service.

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY, Pedro!

Jul. 15th, 2021

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Shelly Kulich Blacklick, OH

They were fantastic at finding us a lender that cut our interest rate in half!

1 year ago

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Reply from AUTOPAY

Ourstading! Thank you, Shelly! We are happy to help!

Jul. 15th, 2021

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Annert Rivera Columbus, GA

Great customer service. Jordan keep me informed through out the process.

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for your feedback Annert!

Jul. 17th, 2021

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Christina Fenton, MO

Everything was easy and fast! I was very surprised at how simple they made it

1 year ago

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Reply from AUTOPAY

Fantastic Christina! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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star star star star star

Chuck R. Bedford, PA

Your team member always returned text or phone calls immediately.

1 year ago

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Reply from AUTOPAY

Perfect Chuck! Thank you for your feedback!

Jul. 17th, 2021

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star star star star star

Daniel Lombardozzi Clayton, NC

Dealing with bill made the process easy. I received everything they told me.

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Daniel!

Jul. 17th, 2021

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Keith Stella Pinehurst, NC

The refinance went great but I wish they would have informed me of the whole process timeline.

1 year ago

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Reply from AUTOPAY

Hello Keith, Thank you for sharing your feedback! We do apologize for any misunderstanding. Unfortunately, the timeline can vary greatly from loan to loan. We apologize for any delays and will work to make this more transparent. If you would like to discuss this, you can reach us at 844-290-5731.

Aug. 6th, 2021

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Anandhu Sanilkumar Portland, OR

Great customer support. Keith walked me through the whole application process.

1 year ago

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Reply from AUTOPAY

Way to go Keith! Thank you for your feedback Anandhu! Thank you for working with us!

Jul. 8th, 2021

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star star star star star

Carol Steeley Sebring, FL

Very easy to deal with, explained everything I had a question about.

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for your feedback Carol!

Jul. 8th, 2021

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M Gene Woolard Kinston, NC

Not accepting common insurance documents known industry wide made processing of this loan slow and irritating.

1 year ago

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Reply from AUTOPAY

Hello Melvin, We apologize for any delays you experienced with your loan process and any difficulties experienced during the documentation process. We at AUTOPAY strive to make our experience with our customers expedient and pleasant. We would be happy to address any further questions or concerns you may have if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Rich Collins Anaheim, CA

Great experience and customer service! Very easy process fron beginning to end.

1 year ago

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Reply from AUTOPAY

Thank you for your Feedback Rich! We are delighted to help you!

Jul. 8th, 2021

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Steven J Bay Collinsville, IL

Fast, personal service was the best aspect of my Autopay experience

1 year ago

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Reply from AUTOPAY

Great feedback Thank you! Thank you for working with us Steven!

Jul. 8th, 2021

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Tammy Najam Sioux Falls, SD

They made the whole process of refinancing my car quick and easy

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for your feedback Tammy!

Jul. 8th, 2021

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Morris Wood Eden, NC

They handled my refinance with a lower payment and lower interest

1 year ago

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Reply from AUTOPAY

Great news Morris! Thank you for your feedback! We are happy to help!

Jul. 8th, 2021

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Tracy Omaha, NE

Agent was super helpful in explaining how things work and would start

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for the feedback, Tracy!

Jul. 16th, 2021

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Patrick Aikin Shady Side, MD

Easygoing nice people to deal with and everything has we t smooth

1 year ago

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Reply from AUTOPAY

Fantastic Patrick! Thank you for sharing your feedback!

Jul. 16th, 2021

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Ron Hill New Haven, MI

The communication was Great and I received a warranty as well.

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for working with us Ron!

Jul. 17th, 2021

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JULIE ANNE SORENSEN Riverside, CA

Took too long to get the loan. I had to overpay the original lender and now I am due money back which I am still waiting for.......

1 year ago

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Reply from AUTOPAY

Hello Julie, Thank you for sharing your experience, We apologize for any delays and would love to assist you to resolve this. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

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james r kirkwood Lombard, IL

well,all i say is so far so good. they have not finished with me yet.

1 year ago

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Reply from AUTOPAY

Thank you, James! We look forward to finishing the process with you!

Jul. 16th, 2021

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Jean-Marcel Commerce City, CO

The prpcess is was very slow. Unnecessary documents request and latency communication.

1 year ago

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Reply from AUTOPAY

Jean-Marcel, we are terribly sorry to hear this, we apologize for the inconvenience you experienced. We would love to address any concerns you may have if you would like to give any further details please call us at 844-290-5731

Aug. 4th, 2021

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Jeanette M Miller Seattle, WA

Very easy process. Appreciated Zach and him texting me details. Made it easy.

1 year ago

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Reply from AUTOPAY

Thank you! This is great to hear, Jeanette! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Jennifer Brands Iowa City, IA

Super thorough service. Fast and timely. My experience went very smoothly

1 year ago

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Reply from AUTOPAY

Thank you for sharing Jennifer! We appreciate hearing such great feedback!

Jul. 16th, 2021

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Jennifer Dimer Orland Park, IL

Process took a little longer than what was told to me but overall my experience was positive.

1 year ago

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Reply from AUTOPAY

We are so sorry for the delays you experienced Jennifer. Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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star star star star star

Jenny Caras Cartersville, GA

Great customer service and communication during the process.

1 year ago

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Reply from AUTOPAY

Thank you for the outstanding feedback Jenny!

Jul. 16th, 2021

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Jessica Larson Saint Paul, MN

Quick and good at explaining thing so I could I understand them

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing, Jessica!

Jul. 16th, 2021

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Kathy Brown Las Vegas, NV

They help me get a better payment for my car good customer service

1 year ago

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Reply from AUTOPAY

Thank you, Kathy! We appreciate the opportunity to help you!

Jul. 16th, 2021

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Kenneth mcmullen Tucson, AZ

Due to the constant lack of communication and it taken almost a month there still is a balance on the account that was added to payoff because of delays

1 year ago

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Reply from AUTOPAY

Hello Kenneth, thank you for sharing your feedback and we apologize for the communication errors as well as the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Kesha Stennis Houston, TX

They were very responsive and assisted during the entire process.

1 year ago

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Reply from AUTOPAY

Thank you, Kesha! We are delighted to work with you!

Jul. 16th, 2021

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Marina Rodriguez Sylmar, CA

Very easy and on top of everything. I had a good experience

1 year ago

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Reply from AUTOPAY

Thank you for your feedback, Marina!

Jul. 16th, 2021

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Mary

Extremely easy to use and the staff was friendly and very helpful

1 year ago

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Reply from AUTOPAY

Great! Thank you for your feedback, Mary!

Jul. 16th, 2021

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Nichole Poquoson, VA

Customer service was awful, took forever to get response, which resulted in almost 30 days to refi a car. I have refinanced houses in short time than this loan took.

1 year ago

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Reply from AUTOPAY

Hello Nichole, thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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star star star star star

Norman Schulz Rancho Cordova, CA

Very helpful and easy to work with, the whole process was very quick

1 year ago

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Reply from AUTOPAY

Outstanding Norman! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Patrice Barnett Hull, GA

They were great from beginning to end!! Made it an easy process

1 year ago

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Reply from AUTOPAY

Perfect! Thank you for your feedback, Patrice!

Jul. 16th, 2021

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Raf Catral

Cause they are a great company and they gave us a great rate too

1 year ago

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Reply from AUTOPAY

Brilliant Raf! Thank you, for giving us the opportunity to help you save!

Jul. 16th, 2021

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Shawn Keller Bethlehem, PA

Every interaction I had was great. All of my questions were quickly answered.

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for the feedback Shawn!

Jul. 3rd, 2021

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Sierra Evans New Lenox, IL

Excellent customer service. I got just what I was asking for. It just took a long time.

1 year ago

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Reply from AUTOPAY

We apologize for the delay, and happy to have helped! Thank you for the Feedback Sierra!

Jul. 3rd, 2021

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Tabitha Easley, SC

They cut my interest rate in half and saved us tons of money.

1 year ago

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Reply from AUTOPAY

Delighted to help Tabitha! Thank you for your feedback!

Jul. 3rd, 2021

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star star star star star

Tobin Mussen Vancouver, WA

good customer service, quick response. I have no issues with Autopay

1 year ago

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Reply from AUTOPAY

Great to hear Tobin! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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star star star star star

Trevor T Knight Lawrenceville, GA

Never had a issue. Great customer service towards me. Thank you

1 year ago

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Reply from AUTOPAY

Our pleasure! Great to hear your feedback, Trevor! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Andres Guzman Harrisonburg, VA

They are good with service and really nice so I give them a good rate

1 year ago

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Reply from AUTOPAY

That is great to hear Andres! Thank you for choosing AUTOPAY

Jul. 3rd, 2021

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Arsenio Hinojosa Altamonte Springs, FL

Confusing process and lack of clarity up to this date since I stil don't know how will I make my car payment

1 year ago

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Reply from AUTOPAY

Hello Arsenio, We are sorry for any confusion! We would love to clear things up with you and get you the information you still need. Please call us at your convenience at 844-290-5731

Aug. 2nd, 2021