Name: AUTOPAY
Rating: 4.1

check_circle

Verified Customer

star star star star star

Jac Gardner Horseshoe Beach, FL

Very helpful courteous and knowledgeable. Lowered my interest rate and monthly payment.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Jac!

Jul. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jacqueline Richardson Frederick, MD

My rating is 5 because my agent was very transparent, kept me in the loop during the whole process.

2 years ago

Reply from AUTOPAY

Fantastic! This is what we strive for! Thank you for sharing, Jacqueline!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Jeanese M Outlaw White Hall, AR

Great communication and fast results. I was kept in the loop for all changes and updates.

2 years ago

Reply from AUTOPAY

Thank you for your feedback, Jeanese! Cheers, AUTOPAY

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jimmy barnard Boaz, AL

I was told I could skip a payment that didn't happen. I could not get in touch with anybody when ever I called they said the person handling my account wasn't available .and they never called back

2 years ago

Reply from AUTOPAY

Jimmy, we are sorry that we fell short of expectations. Our Escalations Team would be happy to assist you with any further questions you may have. They can be reached at 8442905731

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Joan Rivard Powell, TN

They were so helpful in the whole process and made it super easy to get refinanced

2 years ago

Reply from AUTOPAY

Outstanding feedback Joan! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy Bierwagen Mesa, AZ

The terms of the contract they set up want fourth right. No one told me that it was required for me to have a $500 deductible on my car insurance and it wasn't out linked in my contract either.

2 years ago

Reply from AUTOPAY

Hello Amy, it is understandable that you are frustrated on the terms and conditions from your lender. If you would like to discuss this with our escalations team, please feel free to call us at 8442905731

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Chris Jensen Fontana, CA

Very helpful employees. Got me into a better loan with a really low rate and fast. Great service.

2 years ago

Reply from AUTOPAY

Thanks Chris for your feedback, Cheers AUTOPAY

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Steven Mitchell Scottsville, KY

They were kind explained every next step we took and helped us to complete each one

2 years ago

Reply from AUTOPAY

Outstanding, Thank you for your business Steven! Cheers, AUTOPAY!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

David Chappell Glendale, AZ

Because it was smooth transition and rep was very helpful, made it easy to do business

2 years ago

Reply from AUTOPAY

David, Thank you for choosing AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Catherine Blount Norwalk, CT

Pleasant, efficient and thorough communication made the process very seamless. (

2 years ago

Reply from AUTOPAY

Catherine, thank you for choosing AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Amy SCHULZ Cuyahoga Falls, OH

Communication was exceptional. Excellent at keeping me informed and explaining what was needed.

2 years ago

Reply from AUTOPAY

Amy, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Blair Willey Herriman, UT

Simple easy application. Agent contacted me within twenty minutes approved within twenty four hours

2 years ago

Reply from AUTOPAY

Blair, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Valentina Las Vegas, NV

They promised and they delivered and they were prompt with the service and response

2 years ago

Reply from AUTOPAY

Valentina, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Lillie Kansas City, MO

I love Autopay! The customer service wasn't the best at times but my transition to a new lender was still smooth.

2 years ago

Reply from AUTOPAY

Lillie, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Robert Medlin Durham, NC

2 years ago

Reply from AUTOPAY

Robert, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Raul acosta San Antonio, TX

Made it simple for me and quick. They very understanding on what we were looking for.

2 years ago

Reply from AUTOPAY

Raul, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

William M Coleman Brick, NJ

Speedy process. Benefited greatly by reducing both interest and monthly payments

2 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Wendy S. Mortenson Santa Clarita, CA

Everything was effortless, no confusion...I even got a payment booklet yesterday!

2 years ago

Reply from AUTOPAY

Wendy, thank you for taking the time to leave a review! Cheers!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

JOAN A GERVASI Newhall, CA

They are knowledge and courtesy of your associates are positively outstanding customer service

2 years ago

Reply from AUTOPAY

Joan, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Melissa Amos Burleson, TX

Great services. I recommend this company to my sister and she will be using them to.

2 years ago

Reply from AUTOPAY

Thank you Melissa! We appreciate your business!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin Henderson Baltimore, MD

Professional service, timely response to my questions and any issues that arose in terms of my refinance

2 years ago

Reply from AUTOPAY

Kevin, Thank you for your feedback! Cheers, AUTOPAY

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Keishla Williams Waldorf, MD

The process was quick, professional, and staff went above and beyond expectations.

2 years ago

Reply from AUTOPAY

Keishla, thank you for leaving a review! We are thrilled to hear about your experience!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Donna Pensacola, FL

They are very efficient and have been very helpful in giving ideas on what to do

2 years ago

Reply from AUTOPAY

Great to hear! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

David Bell Luzerne, PA

They were very helpful and friendly . I would refer them to my friends and family.

2 years ago

Reply from AUTOPAY

Thank you David for choosing AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Carole Thomas Byron, GA

Very kind , Courteous, and c always kept me in the loop with the status of my Refi.

2 years ago

Reply from AUTOPAY

Thank you for your review Carole!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Richest Barge Sentinel, OK

Knowledgeable understanding and kept me informed on what was going on or needed next

2 years ago

Reply from AUTOPAY

Thank you Richest for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jeremy Wyatt Jemison, AL

It was quick and easy. I never had a problem getting in contact with my account manager

2 years ago

Reply from AUTOPAY

Thank you for leaving a review Jeremy, we appreciate your business!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Kim Andrews Parker, CO

The website and application were confusing. When I would log in it kept wanting me to start another application.

2 years ago

Reply from AUTOPAY

Thank you Kim for the feedback. We will have our development team review our application process to see if we can locate any issues that were preventing you from viewing your current application.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Odell Jones Windsor Mill, MD

The process was quick and easy. Talk to the rep a few times, signed a few papers and it was done.

2 years ago

Reply from AUTOPAY

Great to hear, thank you for choosing AUTOPAY, Odell!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Steven J Stinson Hartselle, AL

They are very friendly and courteous they were in good communication the entire time

2 years ago

Reply from AUTOPAY

Steven, we are thrilled to see such positive feedback! Thank you for your business!

Jun. 2nd, 2021

star star_border star_border star_border star_border

Josh Mikels Winter Garden, FL

Avoid this company!! I have a credit scope over 800. My Credit Karma profile suggested them for auto refinance with rates at 3.5% based on my profile. I went through their process after reaching out to them, and only AFTER they had pulled my credit and approved me for a loan...they told me the rates were actually over 6%. They lie, and utilize false advertising as click bate. They misrepresent how they approach things. Now I'm left with a damaged credit score and no refinance. They should be ashamed. I am not an uninformed or inexperienced purchaser.

9 months ago

star star star star star

J G Columbus, OH

Effortless process, quick turnaround and Andrew was amazing. He's personable and professional. His assistance made the process seamless.

9 months ago

star star star star star

Levett Johnson Texas City, TX

Patrick was extremely helpful and very patient. He was a great help and made sure that I understood each step of the process.

9 months ago

star star star star star

Katherine Leising McKinney, TX

Patrick was super helpful and patient with all of my questions and concerns! He helped me refinance my car easily and explained everything so well!

9 months ago

star star star star star

Artemio Garland, TX

Very helpful staff and great at explaining the details of contracts. Answered any questions I had and never felt unsure about anything.

9 months ago

star star_border star_border star_border star_border

Charity Green LA

Terrible to deal with. I refinanced my car almost 2 years ago, have sent title documents twice already and they still can’t get it right. I have now spent over $100 in notary fees and just sent the third set of paperwork. I have zero confidence it will be done correctly this time. I’m ready to refinance elsewhere just so I don’t have to deal with this incompetent company.

10 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

star star star star star

Colleen LeCompte

I applied for refinancing and got a fast response back. Wasn’t difficult, they asked for my information and were helpful.

10 months ago

Reply from AUTOPAY

Thank you for the great feedback.

Oct. 2nd, 2023

star star_border star_border star_border star_border

P. Pecka Exeter, NH

Don't waste your time calling AutoPay. Everything they wrote in their letter is FALSE

1 month ago

star star_border star_border star_border star_border

Craig king Evansdale, IA

Seemingly easy process to refinance and yet seems like they went the extra mile to make it more confusing and difficult, hardly ever could get my loan specialist to answer text or return calls, would try to call, and he would text saying I was the next person to call and wouldn't hear from him for a few days, would tell me everything was good and loan was good, then few days later would send a text stating there was issues, would try to call to fix issues and couldn't get through, and he still wouldn't reply to text, or answer phone, do what you want but I would advise going elsewhere....a loan shark would give you better customer support

1 year ago

Reply from AUTOPAY

Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.

Mar. 22nd, 2023

star star_border star_border star_border star_border

Mike Kent, WA

I got a letter in the mail from autopay, they offered to lower my car loan interest rate from 4.8% to 3.3% which was a pretty good deal. After talking to customer service and waiting for a while, they said that they could lower my monthly payment by extending the loan 2 more years, but also the interest rate wasn't 3.3% but 6.2% so 91% more expensive than what was offered in their letter or paying more in interest for no reason with a credit score of more than 730 with a payment history of 100%. If you get an offer from them DO THE MATH, don't let them fool you. If they increase your rate, it becomes more difficult to finish paying the loan, you pay more and you increase the chances for the bank to own your property, even if it's 1%. In my case they were looking for a good deal for the bank not for me! Just wasted my time.

1 year ago

Reply from AUTOPAY

Thank you Mike, for giving us this feedback. The offers that come in the mail are prequalification estimated offers. Once we get a completed application to our network of lenders, only then do we know actual numbers. We are very sorry that we were not able to assist you at this time.

Dec. 6th, 2022

star star star star star

Debbie Chinamora Carrollton, TX

This was the best experience with refinancing my vehicle. Jamie C was awesome he made the process smooth quick and easy. I will definitely be recommending them!!

1 year ago

Reply from AUTOPAY

That is great news Debbie. Here at Autopay our customers come first. We will pass on the compliment to Jamie.

Sep. 6th, 2022

star star star star star

Sarah Riggs Portsmouth, OH

Chris W was awesome he was very professional and things went exactly the way he said they would I was very happy with the service thank you Sarah Riggs

1 year ago

Reply from AUTOPAY

Fantastic!, Thank you Sarah for sharing your experience!

May. 13th, 2022

star star star star star

Natalie Austin Conroe, TX

I worked with Garrett and he was very efficient, explained everything and was accessible if I needed anything. Process was quick and he was clear on everything needed.

2 years ago

Reply from AUTOPAY

Thanks for sharing your experience, Natalie! I'm glad we could help.

Apr. 19th, 2022

star star_border star_border star_border star_border

Blinders BYH McHenry, IL

In a nutshell AUTOPAY is a SCAM! Do Not Let Them Steal Your Info I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather W asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a response. I will be filing a complaint again them for privacy breach. I doubt that they are a legit financial lender they are a SCAM and FRAUD more than anything else.

2 years ago

Reply from AUTOPAY

Hello, and thank you for your review. I'm so sorry to hear that your loan specialist has been slow in getting back to you—we aleays aim to be prompt! We would be happy to get you two in contact. Please just reach out to the customer success team at 855-219-0123 so we can help.

Mar. 17th, 2022

star star star star_border star_border

Gary Cormier Cape Coral, FL

I've been working with a representative for over two weeks all paperwork is done. I'm told the loan was funded but have no proof that it is. I had to make another payment on old loan. Present loan holder says they have not been contacted for payoff.

2 years ago

Reply from AUTOPAY

Hi Gary, thank you so much for taking the time to give feedback. Our customer success team would be happy to research your application and let you know the status of the payoff. Please just give us a call at 844-290-5731 when you can.

Dec. 1st, 2021

star star star star star

rishi krishnan Mountain View, CA

Garrett was super helpful and patient. I highly recommend

3 months ago

Reply from AUTOPAY

Thank you for this awesome review. We appreciate it.

Jan. 19th, 2024

star star star star star

pierre rowland Saint Clair Shores, MI

Good communication throught the whole process

3 months ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We know how important communication is and are go glad we met your expectations. Thanks again.

Jan. 8th, 2024

star star star star star

vashawn wynter

It was fast and thorough especially with my specialist, Garrett b.

4 months ago

Reply from AUTOPAY

This is great news. Glad we met your expectations.

Nov. 30th, 2023

star star star star star

Felix Padron Houston, TX

The transition went smooth and the customer service answered every question

5 months ago

Reply from AUTOPAY

We love happy customers. Thanks for the feedback.

Nov. 16th, 2023

star star star star star

Krista Buchanan

Easy and great representatives who aren’t pushy and want to help.

5 months ago

Reply from AUTOPAY

Thank you for this great review. We appreciate your time.

Nov. 16th, 2023