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AUTOPAY

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926 User Reviews

9.9

Overall Score

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Eduardo Lopez Inglewood, CA

The process is really easy and most of the work is done by the people helping you. I had Adam help me and he was incredibly patient with me.

2 weeks ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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star star star star star

Michael Rohlman Evansville, IN

The speed of which I received help, and refinancing of my car. As well as Time, who was helpful in explaining everything.

2 weeks ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Laura Smith Ogema, MN

Very helpful, easy to work with. Walked me thru everything. Always let me know how things were going along the process.

2 weeks ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Cole Kosnick Madison, WI

The rep did a great job of following up with me when he needed something from me, not so great when I needed something from him. Also, didn't even talk about the AutoPay fee which seems sleazy.

2 weeks ago

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Reply from AUTOPAY

Hi Cole, I'm so sorry the document fee came as a surprise. We always aim for complete transparency in the process, so we'd like to research this further. Do you mind giving us a call so we can hear more about your experience? Our number is 844-290-5731, and we hope to hear from you soon.

Oct. 25th, 2021

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Zach Louisville, KY

Long wait periods and lack of communication

1 month ago

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Reply from AUTOPAY

Zach, we are sorry that we fell short! Thank you for letting us know so we can learn and improve. If you wish to speak with us on this you can reach us at 844-290-5731 . Thank you for sharing!

Sep. 1st, 2021

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Kamane Marshall Las Vegas, NV

Poor follow through on time frames and I felt I did most of the work.

1 month ago

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Reply from AUTOPAY

Kemane, I'm so sorry you felt like the process was more work than expected. We always try to make things as easy and as punctual as possible, so I'd love to find out what went wrong in your case. Do you mind giving us a call at 844-290-5731? We hope to hear from you soon.

Oct. 23rd, 2021

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Kym Mable East Corinth, VT

The auto refinance took longer than expected to process.

2 months ago

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Reply from AUTOPAY

Thank you for sharing your feedback, Kym! We apologize for any delays during your refinance! We will continue to strive to improve the process. Thank you for working with us!

Oct. 1st, 2021

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Leonel E Morales Homestead, FL

Need to have more communication with the customer.

2 months ago

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Reply from AUTOPAY

Thank you so much for the feedback, Leonel! This is not the experience we strive for, We apologize for any issues with communication. We will work on this!

Oct. 1st, 2021

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Christian Alvarez San Antonio, TX

Lack of communication. Had to call multiple times just to get someone to contact me.

2 months ago

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Reply from AUTOPAY

Hi, Christian. I'm so sorry that it took so much effort to get in touch with us! We prioritize quick and clear communication, so hearing this comes as a disappointment to us. Please give us a call at 844-290-5731 so we can find out what happened. Hope to hear from you soon!

Oct. 22nd, 2021

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Zach Rodgers

Slow , inattentive, untrustworthy. Took months to do what others can in days

2 months ago

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Reply from AUTOPAY

Zach, I'm so sorry to hear that your deal took so long and that we left such a poor impression. I would love a chance to hear from you to find out what happened and what we can do to make things right. Do you mind giving us a call at 844-290-5731 so we can research this further? We hope to hear from you soon.

Oct. 22nd, 2021

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Andrew F Frost Winterville, GA

Alot of lies and incompetent. Took 2.5 to get the loan finalized

2 months ago

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Reply from AUTOPAY

Hello Andrew, I'm so sorry to hear that we weren't able to provide a great experience this time and that it took so long. I'd love to research your experience further so we can make sure it doesn't happen again. Do you mind giving us a call at 844-290-5731?

Oct. 22nd, 2021

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Connie Lake Mary, FL

I can’t figure out how to log in to set up account to start making payments

2 months ago

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Reply from AUTOPAY

Connie, Thank you for sharing with us, Your new lender should contact you about setting up your new payments. If you are having any issues please call us at 844-290-5731

Oct. 5th, 2021

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Andrew F Frost Winterville, GA

Lies and incompetence. Took over 2 months to get loan finalized

2 months ago

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Reply from AUTOPAY

Hello Andrew, I'm so sorry to hear that we weren't able to provide a great experience this time and that it took so long. I'd love to research your experience further so we can make sure it doesn't happen again. Do you mind giving us a call at 844-290-5731?

Oct. 22nd, 2021

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Barbara Race Pinellas Park, FL

Very little follow up after initial application and documents were sent in.

2 months ago

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Reply from AUTOPAY

Hi Barbara, thank you so much for your feedback. We'd love to research this further and follow up with your representative so that this doesn't happen again. Would you like to give our customer success team a call when you're able? Our number is 844-290-5731.

Oct. 22nd, 2021

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Melecia Simpson

I got an excellent interest rate due to refinancing.

3 months ago

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Reply from AUTOPAY

Fantastic Melecia! Thank you for sharing your feedback!

Aug. 3rd, 2021

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Robert A Harris Lithonia, GA

Very professional and they cross all the T's

3 months ago

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Reply from AUTOPAY

Hello Robert, we are glad you had a good experience with us! Thank you!

Jul. 30th, 2021

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Krystal Barrett Stone Mountain, GA

No follow up no calls, previous loan company stated balance hasn't been paid no contact made outside email

3 months ago

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Reply from AUTOPAY

Hello Krystal, Thank you for reaching out to us. We apologize for the inconvenience and would love to address your concerns about your loan balance. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Larry Doerr Chino Hills, CA

They were good on follow through and they saved me $

3 months ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, Larry!

Aug. 3rd, 2021

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Chelse C Mitchell Los Angeles, CA

Very nice representatives and a quick process.

3 months ago

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Reply from AUTOPAY

Fantastic Chelse! Thank you for sharing and working with AUTOPAY!

Aug. 3rd, 2021

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Luz Rose Woodland Hills, CA

My car loan is not paid off. Payoff was good until May 28 and now I have to pay $113 dollars to pay the loan off

3 months ago

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Reply from AUTOPAY

Hello Luz, We would be more than happy to rectify any issues you may have experienced with your payoff. When you are ready, please call 844-290-5731 and we would be happy to help address these issues.

Aug. 6th, 2021

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Joelie Rivera Framingham, MA

Great Job , customer service , good assistance

3 months ago

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Reply from AUTOPAY

Thank you for your feedback, Joelie!

Aug. 3rd, 2021

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Michael Littlepage Anchorage, AK

Good customers service & speed to expedite loan

3 months ago

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Reply from AUTOPAY

Outstanding Michael, Thank you for sharing your feedback!

Aug. 2nd, 2021

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Carla Adams Rockledge, FL

Patient and responsive. Good response time.

3 months ago

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Reply from AUTOPAY

Hello Carla, Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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Benjamin Ray K Mendoza Auburn, IA

Very easy process. Very helpful agents. Very u stressful.

4 months ago

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Reply from AUTOPAY

Thank you for your kind words, Benjamin! Cheers, AUTOPAY!

Jun. 23rd, 2021

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michael crafts Auburn, CA

they handled all of the process very easy

4 months ago

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Reply from AUTOPAY

Thank you for your review Michael! Cheers, AUTOPAY

Jun. 23rd, 2021

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Lori Logan Pottstown, PA

Very easy refinancing. My percentage dropped 12 points

4 months ago

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Reply from AUTOPAY

Lori, We are so thrilled to see you had such a positive experience! Cheers!

Jun. 23rd, 2021

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star star star star star

Ryan Conley Palm Desert, CA

Every step was fast, friendly and efficient

4 months ago

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Reply from AUTOPAY

Thank you for your review, Ryan!

Jun. 23rd, 2021

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star star star star star

Mary Lou La Bella Lake Elsinore, CA

Excellent, they got me exactly what I wanted

4 months ago

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Reply from AUTOPAY

Thank you for the feedback, Mary Lou!

Jun. 23rd, 2021

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Michelle Pagan Columbus, GA

Tom N was a dream to work with very knowledgeable

4 months ago

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Reply from AUTOPAY

Outstanding! We will pass along the kind words to Tom's leadership team! AUTOPAY!

Jun. 23rd, 2021

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Sherika Alexander Houston, TX

Excellent customer service and the process was easy

4 months ago

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Reply from AUTOPAY

Thank you for your review!

Jun. 23rd, 2021

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Gloria Marrujo Desert Hot Springs, CA

Very fast and easy process no hassles at all.

4 months ago

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Reply from AUTOPAY

Thank you for your review!

Jun. 23rd, 2021

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gary jones Florissant, MO

The loan process was quick as if they knew the loan was approved

4 months ago

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Reply from AUTOPAY

Great feedback, Gary! Thank you for your business. Cheers, AUTOPAY

Jun. 23rd, 2021

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Mary Jo Madden Westfield, NJ

They were relentless in getting me better rates

4 months ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs! Cheers!

Jun. 23rd, 2021

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Ramona Dela garza Victoria, TX

They were good with us and did great with paperwork

4 months ago

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Reply from AUTOPAY

Ramona, thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Danielle Boseman Lusby, MD

Everything was done efficiently and fast.

4 months ago

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Reply from AUTOPAY

Danielle, thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Danielle Cevallos Edison, NJ

Quick, easy, and efficient. Will definitely recommend.

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Dala M Osborn Coffeyville, KS

Great customer service and speedy responses.

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Chris williams Bremen, GA

Prompt and professional always stayed in touch no guessing

4 months ago

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Reply from AUTOPAY

Thank you for your review, Chris!

Jun. 15th, 2021

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Chris Wilmington, CA

They helped me get a lower rate that helped out alot

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Tonya Rosario Wurtsboro, NY

Process was more time consuming with autopay than with previous lenders.

4 months ago

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Reply from AUTOPAY

Tonya, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Dennis Herrick Phoenix, AZ

Respect and follow up honestly and they listen

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Bill Houston, TX

Patrick was great! Will highly recommend.

4 months ago

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Reply from AUTOPAY

Bill, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Angela Brister Rangely, CO

Awesome people to work with, professional, courteous

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Esther Cruz Shelbyville, TN

Fast easy helped walk us through process beginning to end!

4 months ago

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Reply from AUTOPAY

Esther, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Tonyia Elliott Burnet, TX

To much back and forth with me instead of checking the title

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Donna Brown Plainfield, IN

All my questions were answered in a timely manner.

4 months ago

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Reply from AUTOPAY

Donna, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Stefanie Letsinger Lodi, CA

Easy to work with and got me a good rate

4 months ago

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Reply from AUTOPAY

Stefanie, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Judith torres El Paso, TX

Good experience the agent help me get my vehicle refinance

4 months ago

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Reply from AUTOPAY

Judith, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Linette Frazier Halethorpe, MD

Fast service for getting my refinance done

4 months ago

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Reply from AUTOPAY

Linette, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Trevor Berry Angola, IN

Excellent and attentive customer service.

4 months ago

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Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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