Name: AUTOPAY
Rating: 4.1

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Verified Customer

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Antonio A Lopez Fort Lauderdale, FL

They where courteous and helpful through the entire process, no stress meet my all expectations.

2 years ago

Reply from AUTOPAY

Thank you, Antonio! We are happy to hear we met your expectations and you had a smooth process! Thank you for sharing your experience and feedback!

Sep. 24th, 2021

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Verified Customer

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Jennifer Britt North East, PA

Refinancing paperwork felt never ending. My loan officer was only available a few days a week. The whole thing took a month to finalize.

2 years ago

Reply from AUTOPAY

This is not the experience we strive for! We apologize for any delays and issues with your refinance. We will work on improving this! Thank you so much for the feedback, Jennifer!

Oct. 1st, 2021

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Verified Customer

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Jose Gonzalez San Benito, TX

Great customer service. The representative contacted me speedily and answered all my questions.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback and experience, Jose!

Sep. 24th, 2021

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Verified Customer

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Meredith Ashley Honea Path, SC

The trouble I went through using them. There are hidden fees that I was not told until after the loan finalized. The amount of communication I had to initiate to rectify what was going on with my auto refinance.

2 years ago

Reply from AUTOPAY

Hi, Meredith. Thank you so much for your feedback, and I'm so sorry that any fees came as a surprise. We go over all the fees during contracting, so since they came to you as a surprise, we would absolutely like a chance to see what happened. Do you mind giving us a call at 844-290-5731 so that we can help?

Oct. 22nd, 2021

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Verified Customer

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Brandon Murphy Tustin, CA

Miranda P. and Brandon S. are the Masters of customer service. Will recommend Autopay ANY DAY.

2 years ago

Reply from AUTOPAY

Outstanding! A recommendation is the highest compliment! Thank you, Brandon!

Sep. 24th, 2021

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Verified Customer

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Todd T Greenfield, IN

very professional and nice and helpful. But, it took a bit of time to go through the process with them.

2 years ago

Reply from AUTOPAY

Hello Todd, Thank you for sharing your feedback! We will continue to work on streamlining the process.

Oct. 1st, 2021

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Verified Customer

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Diamond Antioch, TN

Open communication about process. Instructions were clear. Agent worked to get best deal for me.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your Feedback Diamond!

Sep. 24th, 2021

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Verified Customer

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Allen T. Smith Laurens, SC

They were very quick, always polite. Very good service. Made everything clear and easy.

2 years ago

Reply from AUTOPAY

Beautiful! Thank you for sharing your experience, Allen!

Sep. 24th, 2021

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Verified Customer

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Dana Borgatti Memphis, TN

The were helpful and friendly, and they got me a good deal on refinancing my car

2 years ago

Reply from AUTOPAY

Outstanding! Delighted we could help you refinance! Thank you for sharing Dana!

Sep. 24th, 2021

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Verified Customer

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Carolyn Peterman Gordon, AL

Very easy to wrk with Absolutely prompt and courteous highly recommend this company

2 years ago

Reply from AUTOPAY

Fantastic! Thank you, Carolyn! We appreciate the recommendation! Thank you for working with AUROPAY!

Aug. 10th, 2021

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Verified Customer

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Christan Wilkinson Beatty, NV

Great Service and customer support I had help all the way through and I got a great deal

2 years ago

Reply from AUTOPAY

Fantastic Christan! Thank you for sharing and working with AUTOPAY!

Aug. 10th, 2021

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Verified Customer

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James Goodman Port Orchard, WA

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, James!

Sep. 1st, 2021

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Verified Customer

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Julius Lujano Oak Lawn, IL

Alexa F provided great customer service and was fast at responding with any questions I had.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for providing your feedback, Julius!

Sep. 23rd, 2021

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Verified Customer

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Samantha Albuquerque, NM

I have no idea where I’m at with the process and my existing car payment is still due even after they should have paid off to transfer.? Very confused.

2 years ago

Reply from AUTOPAY

Hello Samantha, We would like to apologize for the confusion. Please call us so we may rectify and assist you with your situation. You can reach our escalations department at 844-290-5731

Aug. 10th, 2021

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Verified Customer

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John Samuel Wyatt Dover, DE

Was able to get my 2017 Buick financed and saved nearly $100 off of monthly payment.

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Aug. 10th, 2021

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Verified Customer

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Dominic Walter Tedder North Versailles, PA

Very efficient and friendly service. I would highly recommend to friends and family

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the recommendation Dominic that is the highest compliment!

Aug. 10th, 2021

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Verified Customer

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Georgia Watson Richmond, TX

It was an easy process, I was able to get both of my vehicles refinanced in a timely manner.

2 years ago

Reply from AUTOPAY

Hi Georgia, we are happy to hear the process was such an easy one for you! Thank you!

Jul. 30th, 2021

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Verified Customer

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Doug Lowery Winchester, VA

Didn't think any one would refinance my truck because of mileage , but they did

2 years ago

Reply from AUTOPAY

Hi Doug! We are happy to hear we were able to assist you, thank you!

Jul. 30th, 2021

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Verified Customer

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Jordan Davidson Hillsboro, OR

Shaun was awesome! They saved me a bunch of money and explained each step very well

2 years ago

Reply from AUTOPAY

Hello Jordan! We are happy to hear you had a great experience with your loan specialist and thank you for your great feedback!

Jul. 30th, 2021

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Verified Customer

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Tracy Vaughan Mason, WI

I'm new and this is my first payment but auto pay has been very helpful and easy to work with

2 years ago

Reply from AUTOPAY

Thank you for your Feedback Tracy. Let us know if you need anything!

Jul. 15th, 2021

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Verified Customer

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Blossom Cole Ocoee, FL

Autopay walk me through the process and give me accurate information I'm so thankful

2 years ago

Reply from AUTOPAY

Hello Blossom, we are always more than happy to help and we are very thankful for the kind response!

Jul. 16th, 2021

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Verified Customer

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Carrie Kohler Lomira, WI

It's very confusing and a long process. After all the documents I sent I got an email saying I was denied and a email saying I was approved. Not sure what is going on.

2 years ago

Reply from AUTOPAY

Hello Carrie, Thank you for sharing your experience. We apologize for the confusion and inconvenience. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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Elaine Simmonds Norcross, GA

Noah was knowledgeable, professional, relatable and patient! Excellent work done!

2 years ago

Reply from AUTOPAY

Hello Elaine, thank you for your kind words about Noah and we are happy you had a great experience!

Jul. 16th, 2021

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Verified Customer

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Isam K. Masri Valrico, FL

Easy to work with and great experience is how I share my thoughts on this company.

2 years ago

Reply from AUTOPAY

Hi Isam! That is great to hear you had such an amazing experience with us, thank you!

Jul. 16th, 2021

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Verified Customer

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Kanisha marshall Suffolk, VA

It was a really simple process and your agent isn't here with you every step of the way

2 years ago

Reply from AUTOPAY

Thank you for your kind review Kanisha!

Jul. 16th, 2021

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Verified Customer

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Ricki Andrews Arlington, TX

Ashly was very helpful, cordial, and worked with my hectic work schedule to talk to me.

2 years ago

Reply from AUTOPAY

Outstanding Ricki! Thank you for choosing AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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S. Nystrom Wheatland, CA

Poor communication and slow to process I never received follow up and didn't know my loan was complete until I heard from the lender. It took weeks to process.

2 years ago

Reply from AUTOPAY

Hello, Thank you for sharing this information with us. We would love to address your concerns about your experience with us. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 5th, 2021

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Verified Customer

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V. A. Pasadena, MD

It was a good experience working with them. Everything quick and a lot of communication.

2 years ago

Reply from AUTOPAY

Thank you for your feedback and for working with AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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Brandon Goforth Houston, TX

Very easy process. Mathew kept me very informed. It's always good to save money.

2 years ago

Reply from AUTOPAY

We are delighted we could help you save! Thank you for your feedback, Brandon!

Jul. 17th, 2021

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Verified Customer

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Joseph Elkton, MD

My rep went above and beyond. Showed how much the company values customer service

2 years ago

Reply from AUTOPAY

That is Amazing, Joseph! We love getting feedback like this! Thank you!

Jul. 8th, 2021

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Verified Customer

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Nancy Wellons San Antonio, TX

Very quick getting my vehicle refinance kept me updated all the way through the process

2 years ago

Reply from AUTOPAY

Thank you for your feedback Nancy!

Jul. 8th, 2021

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Verified Customer

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Ni-Keshia Spencer Manvel, TX

Customer service was great! Easy to get paperwork completed, Rep was super nice

2 years ago

Reply from AUTOPAY

Amazing to hear! We are delighted to help you Ni-Keshia! Thank you!

Jul. 8th, 2021

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Verified Customer

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Tia Carney Brookhaven, PA

Autopay helped me refinance my car with a really good interest rate. I'm very pleased.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you Tia! We are delighted we could save you money in interest!

Jul. 8th, 2021

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Verified Customer

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Donald Stone Bethlehem, NH

Easy, results immediate, flexible options for best loan client, courteous and knowledgeable staff

2 years ago

Reply from AUTOPAY

WOW! Thank you for your feedback Donald!

Jul. 8th, 2021

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Verified Customer

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Gabriela Loza Monrovia, CA

It was super easy, all done through the computer and phone, and best of all they do all the work.

2 years ago

Reply from AUTOPAY

Thank you for the great feedback Gabriela. We are happy to help you! Thank you for choosing AUTOPAY!

Jul. 8th, 2021

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Verified Customer

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Mitchell Swift Littleton, CO

They got me a good monthly premium but the process has been very drawn out and poor communication in general.

2 years ago

Reply from AUTOPAY

Hello Michael, Thank you for your feedback and We are excited to have found you a better rate and would like to apologize for any miscommunication or delayed processes. We would love to address these issues for you, if you wish you may call us at 844-290-5731 and we would be more than happy to help you.

Aug. 6th, 2021

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Verified Customer

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Sylvia L Burzell Greeley, CO

It was fast, great customer service. Quick payoff when I refinanced with them.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Sylvia!

Jul. 8th, 2021

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Verified Customer

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Jake Godbey Auburn, AL

Excellent service. Kept me informed every step of the way. Recieved a good rate.

2 years ago

Reply from AUTOPAY

Great! Thank you for choosing AUTOPAY, Jake!

Jul. 16th, 2021

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Verified Customer

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Kenneth boyce Absecon, NJ

Good pr friendly service informative great rates helpful with finding solutions to questions

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Kenneth!

Jul. 16th, 2021

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Verified Customer

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Dennis Augustus Loganville, GA

I had a good experience. Rates were good, customer service was friendly. For the most part, a seemless transaction.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you, Dennis, for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Charles Jennings Fort Worth, TX

Matthew was great, he always called me back promptly, and answered all my questions.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Charles!

Jul. 17th, 2021

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Verified Customer

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Lakesha Jones Pompano Beach, FL

My rep Arie was very knowledgeable and kept us up-to-date with the entire process

2 years ago

Reply from AUTOPAY

Thank you, Lakesha! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Juan Jaramillo Albuquerque, NM

Quick response time on approval. Just was a little hard to contact the loan officer with Autopay sometimes.

2 years ago

Reply from AUTOPAY

Juan, Thank you for sharing your experience. We do apologize for any communication issues and are working to improve this. If you would like to discuss please call us at 844-290-5731Thank you for working with AUTOPAY!

Aug. 4th, 2021

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Verified Customer

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Sherry Brown Montevallo, AL

I had a great experience partnering with autopay. They kept me informed during the entire process.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Sherry!

Jul. 3rd, 2021

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Verified Customer

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Walter Bell Reno, NV

Because the paperwork they sent me the first time was incorrect, I ended up having to fill out the forms and get them notarized AGAIN and then more forms were incorrect and I had to do some of them 3 times.

2 years ago

Reply from AUTOPAY

Hello Walter, We apologize for the delays and difficulties you experienced in the documentation process of your loan. We would love to discuss this experience with you in order to improve our services at AUTOPAY. If you wish, you may call us at 844-290-5731 when you are ready and we will be happy to help you.

Aug. 6th, 2021

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Verified Customer

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Ambar Corpus Christi, TX

Alex was very helpful and available at anytime. The process was simple and easy!

2 years ago

Reply from AUTOPAY

Outstanding! We will pass along the feedback! Thank you Ambar!

Jul. 3rd, 2021

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Verified Customer

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Angel Rios San Diego, CA

My experience before signing up with autopay but afterwards I didn't get a follow up from an autopay agent.

2 years ago

Reply from AUTOPAY

Hello Angel, We apologize for the inconvenience! Thank you for sharing so we can learn and grow from this! We would love to address any concerns you may have, if you would like to give any further details or if there is any information you still need, please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Ashley French Charleston, WV

Almost perfect except I could've used a manger to step in sooner when I needed help and it was requested

2 years ago

Reply from AUTOPAY

Hello Ashley, Thank you for sharing your feedback! We will use this to grow. We apologize for the inconvenience and issues. If you would like to discuss this please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Chad N Wright Wallace, SC

Good sales person. Good online experience. Good that it is contact less. Easy to turn in required documents.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback Chad! We appreciate working with you.

Aug. 2nd, 2021

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Verified Customer

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Charlotte Jenkins Henderson, NV

Excellent customer service. Always answered my text messages on a timely manner.

2 years ago

Reply from AUTOPAY

Fantastic Charlotte! Thank you for your feedback!

Jul. 3rd, 2021