State Farm Auto Insurance Overview

State Farm is one of the nation’s leading insurance companies as they have been around the block a time or two in their 92 years of service. One of the leading aspects of the company is their network of agents across the nation and Canada, and also that they take pride in serving others, such as taking part in community help efforts across the nation. State Farm began as a mutual automobile insurance company way back in 1922. The founder, a retired farmer named George Jacob Mecherle, focused on providing auto insurance for his fellow farmers. Later, the company expanded its products and services to include life insurance, homeowners insurance, as well as financial services.
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Rank Chart
Price
Coverage Details
Our Score
#1
$129-145
9/10
6.6
#2
$78.10
8/10
6.3
#3
$112
9/10
6.0
#17
state-farm logo
$184-230
7/10
4.3

The Good

As of 2014, statistics reveal that State Farm has over 80 million active insurance policies, over half of which are auto insurance. State Farm is ranked at #41 on the Fortune 500 list and handles 35,000 claims a day through 18,000 agent offices. Benefits of the national platform include:

Coverage Features:

The coverage options are fairly thorough and should meet the needs of most consumers. All of the essential options are available, from liability and medical payments to car rental and emergency road service. Besides auto insurance, State Farm offers a wide range of other types of insurance and services to cover home, property, health, life and many other needs. In fact, there’s very little they don’t offer. Besides insurance, they also offer a wide range of banking and financial services.

  • Liability Coverage (Property Damage and Bodily Injury Liability) pays out damages to another individual and their property should the policyholder be at-fault. This covers damage to the other’s personal property and loss of its use, medical expenses, lost wages, and pain and suffering.
  • Medical Payments Coverage pays a reasonable amount for necessary medical and/or funeral expenses should the policyholder or any passengers be harmed in an accident.
  • Collision Coverage pays for damages caused to the covered vehicle in the event of a collision with another vehicle or objects, as well as rollovers.
  • Comprehensive Coverage will protect the vehicle should a natural disaster occur, damaging the vehicle, as well as protection from theft, vandalism and colliding with animals.
  • Un/Underinsured Motorist Coverage pays for damages to the policy holder’s vehicle caused by drivers without, or with little, protection. It also covers necessary medical expenses, lost wages, and pain and suffering for the owner and any passengers injured in the event of an accident.
  • Car Rental and Travel Expenses Coverage helps pay for a rental when the damaged vehicle is in the shop for repairs after a collision. Daily allowances and limits vary by state.
  • Emergency Road Service is an add-on option providing members with towing, mechanical labor, gas and oil delivery, flat tire assistance, locksmiths, and even jumpstarts. There are two coverage options: Coverage H, which State Farm will carry the financial burden, or basic, which will provide the policyholder with a competitive rate negotiated by the company.

Price Range:

Despite being one of the largest insurance companies on the market, State Farm manages to offer reasonable rates ranging from $184 to $230, which puts them in line with smaller, more aggressive insurance companies. They also offer a few good discounts, such as vehicle safety, safe driving, multiple lines, and good student discounts that can save policyholders a good bit of money on their premiums, while encouraging good driving and responsible behavior.

Service Coverage:

State Farm offers their products and services in all 50 states and throughout Canada, with 18,000 agent offices. Prospective policyholders are going to be able to find an agent somewhere nearby, so sitting down face-to-face to discuss policy options is easier with State Farm than with almost any other insurance company. For people who prefer to deal directly with another human being, it’s hard to beat State Farm.

Discounts:

  • Accident-free
  • Defensive driving course
  • Student away at school
  • Good driving
  • Driver training
  • Good student
  • Vehicle safety
  • Passive restraint
  • Anti-theft
  • Multiple-auto
  • Multiple-line
  • Drive safe and save
  • Steer clear

File/Track Claims:

Claims can be filed online or over the phone 24 hours a day for maximum convenience. For online filing, all a policyholder has to do is log onto their account and follow the “Report a Claim” link. The process is simple and can be done quickly. Customer may track the status of an open claim online, over the phone or with the State Farm Agent.

Experience:

State Farm has been providing automobile coverage since their beginnings in 1922.

Online Support:

Most websites that aggregate reviews of State Farm products and services give the company higher than average marks. The most common praise seems to be directed at State Farm agents who often go out of their way to help customers. Many people love having the personal connection with a local agent who is available to answer questions and meet needs at a moment’s notice. This certainly helps to eliminate the feeling that customers are dealing with a big faceless organization. Overall, this seems to be a particular strength of State Farm.

The Bad

The company is perhaps best known for its popular advertising jingle, “Like a good neighbor, State Farm is there,” which was written by hit songwriter Barry Manilow in 1971. Over its 92 year history, State Farm has become one of the largest insurance companies in the nation, with a vast network of agents in every state and throughout Canada. That being said, there are limitations prospective clients should be aware of:

Rates:

Though State Farm does offer reasonable rates, it should be pointed out that these rates are nowhere near the lowest or most affordable on the market. Even among the top auto insurance companies, consumers can get the same or similar coverage at cheaper rates than they will from State Farm.

Response Times:

State Farms receives many compliments online about the hard work and personal touch of local agents, but there have been hundreds of complaints across a number of websites about the response time from claims representatives. It seems that many claims have been processed slowly. Though it is difficult to tell just how common this problem is, there are enough complaints about it that consumers should be aware of this. It might be possible that once you go beyond the local agent, the sheer size of the company becomes a problem, and some customers feel like they get lost in the shuffle at that point.

Limited Education:

Online, State Farm has a learning and resource center that is helpful but a bit on the slim side compared to the websites of many of their competitors. While it offers a good deal of basic information about many of their products and services, it could certainly go into quite a bit more detail. Perhaps they expect local agents to fill in these details, but for those who like to do their research online, they will wish there was more available on the State Farm website.

The Bottom Line

Ultimately, State Farm is a massive company that manages to make a personal connection with their customers through the availability of local agents. This is possible because of the sheer number of agents across the country, in every state and throughout Canada. This is a huge mark in their favor because it means customer have a personal connection with the company, which can make things less stressful in case of an accident or emergency.

State Farm rates are reasonable, though there are certainly more affordable options out there. They provide some good discounts, though some companies offer more extensive discount options. However, consumers are still likely to find what they are looking for at State Farm. Overall, the company offers stability, good rates and a personal touch, and despite being a massive company and they have managed to resolve thousands of customer complaints.

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    February 25th, 2016 Little Elm, TX

    I have a claim number and called the number I was given. Auto telephone system on hold for at least 10 min. When I get to talk to a rep. How may I help you? I ask what the process was to get my car fixed. How may I help you. Are you new? No Takes all my information again. It had already been given to State Farm by the policy holder. I could not even get simple ? answered. For example What do I need to do to get my car fixed? Horrible Horrible.

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