Neal Dastrup Insurance Company was started back in 1974 in Utah. Family owned and operated, this multi-line agency specializes in competitive personal and commercial coverage. Staffed with professional agents committed to providing highly personalized services to their clients, this insurance company provides quality coverage to residents throughout the state of Utah.

Their goal is simple: teaching their clients how to protect themselves while minimizing their risks. To accomplish this goal, the agents strive to help clients understand their policies, choosing the right quality coverage for their needs, selecting the most competitive premiums all while simplifying their overall insurance experiences.

The insurance agency services clients throughout Utah for auto insurance and 9 additional states for life, health, home owners and commercial insurance needs. There are 19 agents spread throughout three specific areas: Orem, Pleasant Grove and Provo. The company is headquartered in Orem, Utah.

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The Good

Coverage Features

Their auto insurance policies cover the following:

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  • Uninsured/underinsured motorist
  • Personal injury
  • Collision/comprehensive
  • Medical payments
  • Property coverage
  • Rental assistance
  • Emergency road service, (towing and other road side assistance)
  • Sound system coverage, (covers theft of system, assists with damages)

The medical payments coverage is good for the policy holder, passenger and any family members that are driving or riding in the covered auto at the time of the accident.

Their liability coverage is set up for protection against damages sustained by others from the policy holder’s accident, or to property involved in the accident. Some level of liability coverage is required in all 50 states.

The underinsured or uninsured motorist coverage helps protect the policy holder from drivers who hold little coverage, or who have no coverage at all. This also helps cover injuries sustained by the policy holder and/or passengers, as well as repairs and expenses to the damaged car.

Collision Coverage is set up to help pay for vehicle repairs for an accident that specifically covered by your policy. This will of course vary from policy to policy.

Comprehensive Coverage will help pay for damages that aren’t caused by a collision. Examples of this might include storms or vandalism.

Additional Care Insurance coverage options include Personal injury, towing and labor costs coverage, rental reimbursement and sound system coverage.

Personal Injury protection will help reimburse for lost income, child care expenses, medical expenses and other costs caused from a covered accident.

Get reimbursed for towing and other basic roadside-assistance expenses such as tire changes and battery assistance. The rental reimbursement coverage will reimburse the policy holder the cost of renting a car while there is in the shop. If the policy holders’ high-end sound system is stolen or damaged, the sound system coverage will help protect the investment.

This company seems to cover all the basics for auto coverage, providing solid coverage for medical bills to stereo recovery.


Like many other auto insurance companies, Neal Dastrup has an A+ rating with the BBB. But what sets them apart is that there have been a total of ZERO complaints filed in the past three years – a record impossible to beat.


Neal Dastrup has been selling auto insurance since 1974, giving them 42+ years of experience in the industry.

The Bad

Service Coverage

First, this company only covers 1/50 states, Utah, which is bad news for the remaining 49 states that could benefit from the solid coverage of Neal Dastrup Insurance.

File/Track Claims

Another downside to the Dastrup Insurance office is there is no way to file a claim via the internet. While there is a 24 hour hotline with agents available, it is recommended that the claim be filed the next business day following the accident or incident.

Price Range

Unfortunately, there is no price guide or online quote generator for this company. Prospective clients need to provide personal contact information, allowing an agent to reach out to you. It would be helpful to potential customers to be able to access this information via the Internet for easy comparisons to other, more forthcoming companies’ pricing and coverage.


There are no known discounts for auto insurance specifically. Discounts for multi-car, safe driving, accident forgiveness and good student discounts are quite popular among insurance companies, but the lack of information provided by Neal Dastrup will likely result in insurance seekers to move on to a different company that is more open with pricing and discount options.

The Bottom Line

While Neal Dastrup Insurance seems like a complete coverage option, those considering their services should dig a bit deeper. Words like ‘helps with’, appearing throughout nearly every description on the company’s website should send up a red flag. It should make potential customers think twice about how much coverage, and what ‘fine print’ details they need to watch for.

Bottom line, there are plenty of other insurance companies of which to choose, and that is what I recommend.

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