Mercury Insurance Overview
Mercury Insurance Company has been selling auto insurance since 1962 and is continuing to grow each day. It is one of the fastest growing companies and is a leader in insurance in California. Today, there are over 51,000 employees. Mercury Insurance is headquartered in Los Angeles, and primarily provides coverage for auto, business insurance and homeowners’ coverage. Auto coverage is through a network of more than 7,000 independent agents throughout 13 states.
There are a number of beneficial features and services offered through the Mercury Insurance platform. These services help insure consumers’ automobiles, depending on the plan selected. Those that decide to use Mercury Insurance can expect the following from the provider:
Mercury has been selling auto insurance since 1962, giving it 54+ years of experience.
In 2014, Mercury made Forbes’ list as one of America’s must trustworthy companies. After researching over 8,000 companies, Forbes narrowed the field to the best of the best and listed their top 50. In regards to Mercury, Forbes had this to say:
“Mercury has been serving insurance consumers for more than 50 years and this prestigious honor from Forbes validates our long-standing efforts to supply affordable insurance and unsurpassed service for our millions of customers,” said Mercury CEO Gabe Tirador. “For the past five decades Mercury has operated with the belief that personal relationships are important to consumers, and these relationships – whether with the company or with our agents – help to create trust. This blueprint is obviously still true today.”
Mercury covers all the bases we like to see in a policy:
- Property damage: Yes
- Bodily injury liability: Yes
- Uninsured motorist: Yes
- Personal injury: Yes
- Collision: Yes
- Comprehensive: Yes
- Medical payments: Yes
- Rental: Yes
- Emergency road service: Yes
They also provide the following discounts:
- Good driver
- Anti-theft device
- Good student
- Professional association
- Occasional driver
- Pay in-full
For the absolute bare minimum coverage (bodily injury/property damage only), a 27-year-old customer would pay $122.85/month to insure a 2011 Toyota Camry. A premium plan, which includes all coverage features in this review, it would cost $283.20/month.
Mercury’s website includes an informational blog full of helpful resources on a variety of car and coverage topics. Named “news you can use,” the blog features regional and national headlines of insurance-related news, as well as the company’s headlines and updates as well. Their website’s homepage feature a section called “more insurance tips,” providing a look into safety ratings, lower-than-usual insurance premiums and auto accident claims.
While Mercury provides a relatively helpful service to their customers, there are aspects of the business that need to be further analyzed. That means that limitations need to be pointed out and examined. These disadvantages of the Mercury platform include the following:
One downside to the Mercury Insurance office is there is no way to file a claim via the internet. While there is a 24 hour hotline with agents available, it is recommended that the claim be filed the next business day following the accident or incident.
According to Consumer’s Review website, the company is not rated well. Out of 42 ratings, the company has only earned 1.25 stars, out of a possible five. 38 of the 42 voters gave a one-star vote, while three left a 5-star rating and only one left a four-star rating. Social Media numbers appear to be low, based solely on the company’s Facebook page. There are currently just 5,320 followers for the page.
Mercury provides auto insurance coverage to residents in 13/50 states: Arizona, California, Florida, Georgia, Illinois, Michigan, New Jersey, Nevada, New York, Oklahoma, Pennsylvania, Texas, and Virginia.