Name: GEICO Auto Insurance
Rating: 3.8

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KACHARA MCLEOD Tallahassee, FL

If I could give no stars I would. Been in the middle of claim since Oct 2020, here it is Jan 2021, can't even reach my adjuster or her Supervisor for nothing, I don't even know what's going on with the claim and its extremely frustrating for me and my daughter who was injured by a Geico Insured Driver, the whole process is slow and frustrating!!

3 years ago

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garth spears Columbus, OH

Some of the customer service is ok. Week 3 of claims and we are again without a vehicle. A drunk driver totaled both of our vehicles and we have received nothing but run around. Disgusted with service and will be canceling my policy with Geico and recommend anyone else using them do the same!

3 years ago

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Yomarie Colon Meriden, CT

Larosa was very helpful and knowledgeable. She was patient and explained every detail about my claim! Thank you!

3 years ago

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Geico worst service ever. Avoid!! Summerville, SC

When you call expect 45 minutes before you get a person. Then they tell you for faster service use their App. When you use the App, they say you should have called. CS is horrible and getting a live person to talk to you is just about impossible. Very poor.

3 years ago

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zombiepoodle Torrington, CT

Horrible company. I switched insurance and they are holding my escrow account hostage. I canceled the account in Sept. I have called 4 times. Each time they say I will receive the check in two weeks. Today Dec 7, I called again. They said I would receive the check Jan 21. This is completely unacceptable!

3 years ago

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Andrew Clarkston, GA

Put full coverage on a vehicle they asked for proof of a salvage title I sent it they replied back with an email saying my documents were received and my policy had been updated and then I found out later when I got an accident that I never got full coverage because they wanted to call back

3 years ago

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Roy Dinehart Tampa, FL

Whew!!! Close one. Almost signed up with Geico but stayed with State Farm. Had a Geico driver hit me and the Claim Rep is just sitting on it hoping I use my insurance even tho they've assumed all liability. Un-real. Filed a complaint with the Florida dept FLOIR that covers this. That said, just thankful I didn't switch.

3 years ago

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halona straus Frederick, MD

I have been GEICO for 50 years. Filed two claims in all those years. Today, I was on hold for 4 hours trying to get to someone with a question related to one of my two policies. I'm now going to fire GEICO. Don't know what's happened to them but their once excellent customer has now faltered.

3 years ago

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Linda Robertson Murrieta, CA

The absolute Useless insurance anyone could have they or a big Rip Off The onlyThing they're concerned about is commercials the customers they could care less about. They say you're covered until you actually have to use it shame on you I give you a 0

3 years ago

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Aneliya Angelova Tampa, FL

Such a big company and they don't have call back options! If you need them you are stuck on the phone waiting for half hour. And on top of this listing to same things repeating over and over again!

3 years ago

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Jim Decatur, GA

Generally good. However, they are jacking up the rates after only 2-3 yrs. I'm getting antsy about them. (The same happened with Allstate.)

3 years ago

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Maia Cross Albany, NY

In the middle of a conversation one of your agents hung up the phone. He was explaining that business insurance now goes through Hiscox; technically it a third party company. I may as well take my business else where maybe they will listen. The policy isn’t a Geico policy anyway

3 years ago

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Kevin M

24/7 road side service is lacking. Needed a battery jump. Since it was 4:30 in the morning, it took 4 hours for someone to arrive

3 years ago

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David Apodaca

Used company for several years before, rates went up, and switched to Progressive. Progressive got more expensive and had to switch back to GEICO.

3 years ago

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Jenienne

I have always used Geico. I have not had a single problem. The rates are competitive. They offer special discounts.

3 years ago

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James Parker

So far they have been great.I have been with them over a year and no claims.They even gave a discount for the COVID virus,

3 years ago

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Drew

I have been with Geico since about 2002. I have always had good service and they provide excellent claim service.

3 years ago

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Dawn

The Rep was professional knowledgeable and very helpful. She went above and beyond to help me save on my premium

3 years ago

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miguel vega

Was good till I filed a claim after that, my car was hitting in the back of my Nissan Maxima was completely damaged in the geico only appraisal for 1,800 now my I haven't used my car fuel pomp is out broke muffler, broken tire, back bumper, side trim, I never filed a claim with geico before

3 years ago

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Azehar Aurora, CO

Bill increase by 19% during COVID-19. Is 19 by coincidence? The reason is because accident is increasing in my State. Why should I pay for other's fault if I am accident free? Other insurance companies reward excellent driving.

3 years ago

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JD Los Angeles, CA

When you got accident hit by Geico customer, good luck in getting medical coverage. They do not care about your health or your pain. They want to leave responsibility. So, when you get your lawyer, do not pursue the car owner who takes responsibility. Pursue the insurance company. They have bigger bucks that they need to share with your pain.

4 years ago

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Donna Montauk, NY

Extremely Poor. The customer service attached to this company has to be one of the worse I've seen - especially with everything going on in the world today you would think they could be a little more flexible. I would never recommend this insurance company to anyone and would never come back as a customer!!!!!

4 years ago

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Gina Miami, FL

It’s a bit pricey but is worth it. Great insurance company. I’ve been with them for about 4 years now.

4 years ago

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TERRY SPRANKLE Clewiston, FL

top notch customer service.Hannah was very helpful and was able to answer all my questions over a claim.Thank you.

4 years ago

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CHARLES W. FROST

Have been with GEICO 47 years a few my fault accidents, they fixed,, no questions and rates stayed same

4 years ago Edited September 14, 2021

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Mary G Nolan Bryn Mawr, PA

DO NOT BUY ROADSIDE ASSISTANCE THROUGH GEICO! You will pay more than you will with allsate roadside and if you ever USE the service, they will add it to your claims and you will be penalized MONTHLY for 5 years! USING MY GEICO ROADSIDE ASSISTANCE 2 x in 3 years will cost $250 in additional insurance premiums! Unbelievale SCAM, Ripp-off, slimy!

4 years ago

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Anita pea Dallas, TX

Geico has help me and my family so much with car insurance rates and money, our rates dropped drastically!!!

4 years ago

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stevey shumway Midvale, UT

I currently have Geico Auto Insurance and love it! Geico has offered me great coverage at a great price. Super happy with their service.

4 years ago

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Evan Grossman Chicago, IL

Worst unfair bunch of liars saying they don’t have enough information when the person in my car said the same true facts of the accident that happened as me but isn’t a witness. Ridiculous company don’t be insured with them or they will get out of paying for your damages also

4 years ago

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Steven Krause , CA

They contacted my girlfriend insurence we (lived together) to try and raise our rates off the assumption we would drive each others vehicle. Made an extremely aggressive marketing advance on the people who lived at my address. Shift people trying ti squeeze every penny out of the people who go through them. Dont trust them.

4 years ago

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Angelina Hamilton Gulfport, MS

Have competitive rates. I like the mobile feature that allows you to view your insurance cards so you don’t have to dig in the glove box.

4 years ago

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Kimsreview Olney, MD

Geico is a great company. Only thing I don’t like is the way they force you to go to one of their centers to have estimate. Inconvenient.

4 years ago

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Shea Smith Nashville, TN

I needed a tow/tire change and was quoted 3 hour wait 😡 that’s ridiculous and is NOT considered Emergency roadside assistance. The agent did NOT care, was nonchalant and only solution was to cancel it out where I could see if someone else could get to me sooner?! Why do I pay for this service?! So not worth it!

4 years ago

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Brad Ledbetter Marietta, GA

Was rear-ended by someone driving a GEICO insured truck. After 8 weeks of deliberation even though they said they were liable they refused to pay citing the driver wasn't the person covered even though it was a GEICO insured vehicle. So I had to pay out of pocket and use my insurance. TERRIBLE Dishonest company.

4 years ago

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Yohanna Paterson, NJ

I had a horrible experience with Geico during an accident that I was not at fault but because I used them to fix my car damages they raised my premium. I tried everything to proof I was not at fault they still maintained their position because they wanted the money. So Disappointed in Geico

4 years ago

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Mary Camas, WA

Geico allows they're clients to be negligent and dangerous drivers and when they cause an accident they seem the victim at fault . They do not do a fair and thorough investigation therefore the innocent driver is left with injuries and a totalled car and Geico is responsible for this to happen .

4 years ago

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MKB Albuquerque, NM

Geico has a few bad practices #1 is there keep raising your premium without any explaination. When I called to ask why? I was told my 2015 Mazda 3, has dropped in safety ratings. Really do you think the owner would like to hear that information? My insurance has creep up $200. In 3 years without an accident. Leaving BS Geico!

4 years ago

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Yelena Brooklyn, NY

GEICO Insurance Agent Brandon did a good job for us and was very professional. Couldn't have asked for better service!

4 years ago

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Kay Roxboro, NC

Been with the company for awhile. Everything was fine until I needed them. I hit a dog and damaged my car. Due to the fact I lowered my deductible months before, they has to investigate. That was fine. Afterwards, they still gave me the run around and never fixed my damages. They took my money monthly but would not assist.

4 years ago

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MD N ISLAM Paterson, NJ

The worst company I ever used in my life, if there was a way to get all my money back that I paid monthly with Geico I would, but sadly no option for that. This company is a FRAUD!!! I would give a negative 10 stars if it was an option!

4 years ago

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Michael Headlam Leonardtown, MD

Geico save me money, they are always looking for ways for me to save money. Also their mobile app is AWESOME!!

4 years ago

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Ashley Smith Aliceville, AL

Geico has to be the worst insurance company you could ever have! They charge you all this money then request soo much of documentation to be sent in to them finally updating it and showing a past due balance! Call in to make sure payment went through and boom policy canceled because they didn’t do what they were suppose to do!!!

4 years ago

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Dmitry Popov Santa Monica, CA

Nice app. Good phone support. Area for improvement: when I changed states their quote was automatically +30%, completely not competitive

4 years ago

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Heather Guy Las Vegas, NV

They don’t seem to care if they keep you as a customer when you are hit and the other person also has geico. If I were the account holder, I’d go to another insurance provider. However, instead I’ll let my family decide what to do and will be getting my own insurance via another company. Horrible. Just horrible.

4 years ago

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Matt williams Hoschton, GA

My first time dealing with Geico and my last. I have had Geico insurance for over 10 years. First time I need their help and they disappointed me. I was hit by an uninsured motorist with a total loss. Geico is offering unfair value for my own appraisal. Worst customer service ever.

4 years ago

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KK Santa Maria, CA

Geico does not give a heck about their customers! They are all about their money. You think they care? Wait till you get into an incident. A very disappointing insurance company. They literally woo you till you get into an incident. I WOULD NEVER AND I MEAN NEVER RECOMMEND GEICO INSURANCE TO ANYONE!

5 years ago

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Angel Mendez Kissimmee, FL

I had a claim with them for an accident that was not my fault and it has been 3 months and nothing has happened. We call the office and no one answers our calls and when they do they have an attitude problem. They are very irresponsible, I have to continue to pay my work vehicle when it's not running.

5 years ago

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SH Deer Lodge, MT

First and only accident and claim after 10 years, very small claim but chose to use my insurance because it’s a brand new car. What a mistake, should have just paid straight out of pocket. They raise my rate, nearly double for a $2800 claim. I’ll be finding a new insurance company.

5 years ago

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Emily Fargo, OK

Had to pay 337 a month no big deal had ONE WRECK ON ICE totaled my vehicle and right after they paid out they canceled my insurance and then tried to charge me another month but they canceled as soon as they wrote a freaking check!!!

5 years ago

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Gigi Franklin, MA

Geico was accommodating until it came time to file a claim. I was given many different phone numbers and associates, and did not receive a call back for many days. Geico has many loopholes in their policies, when they say you are covered more then likely, you are not. I would not recommend this insurance company to my worst enemy.

5 years ago