Farmers Insurance was founded in 1928 and is currently headquartered in Los Angeles, California. Originally designed to meet automobile insurance needs for farmers and ranchers, who had statistically better driving records than those living in metropolitan areas, the company has grown with agents in 50 states.
- Coverage features
- File/track claims
The types of coverage offered by Farmers Insurance can be broken down as follows:
- Liability Coverage
- Collision Coverage
- Comprehensive Coverage
- Uninsured/Underinsured Motorist Coverage
- Medical Payments
- Personal Injury Protection (PIP)
Like most auto insurance companies, Farmers offers various discounts to their customers. Some of these include the following:
- Business and professional group
- Distant student
- Teen driver
- Youthful driver
- Alternative fuel
- Electronic Funds Transfer
- Pay in full
- Good student
- Mature driver
Farmers allows their policyholders and those whose property was damaged by a Farmers policyholder to file a claim online as well as via a toll-free number. Customers can find assistance in filing a claim with a live chat option online. Claim status can be tracked online as well.
- Mobile app
- Customer complaints
Customers have complained about Farmers’ mobile app. This app is fairly basic and could benefit from more features – specifically relating to claims. While there is nothing specifically wrong with the app in its functioning, its available features are limited.
It is notable that in spite of various “client statements,” that there are a large number of customers who complain about their experience with Farmers on other sites. For example, on ConsumerAffairs.com, the number of complaints about Farmers is rather extensive. Common complaints involve the quality of customer service and claims being denied or being processed slowly.