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American Family Insurance

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104 User Reviews

6.7

Overall Score

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Amy Boren American Fork, UT

when we were shopping around we got a quote for auto ins. They were great at explaining everything. Great customer service and they were able to quote exactly what we needed. We ended up going with another company that gave us a better rate.

2 years ago

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Brody B Orem, UT

Great coverage, affordable prices and very knowledgeable and friendly agents. After having American Family for many years I am convinced they are the best around.

3 years ago

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Kalli Binks Payson, UT

We absolutely love working with AFI. They have always been friendly and willing to help us out with any type of problem that has come up. Very trustworthy and caring.

3 years ago

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Shanna South Jordan, UT

I used to use American Family Insurance for our auto and renters insurance. They had great rates and they were easy to work with when I needed to make a claim.

3 years ago

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Molly Jorgensen Lehi, UT

They were not helpful at all during the accident in which my husband's car was hit and the other driver's insurance company didn't pay out. We are still battling with it 7 months later.

3 years ago

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Gloria Karels, Shelly Gracie, Jodi Karels

Beacause so far they have never lead me to believe they are overpriced and my insurance agents are very prompt and reliable.

4 years ago

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Natasha Salt Lake City, UT

The people are really friendly, but it is the most expensive insurance company I have ever used. Their rates are twice what I am paying now for the same thing.

4 years ago

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bryan bishop Logan, UT

AFI has been great to work with. Our agent was excellent as we worked through a claim after our roof was damaged by hail.

1 year ago

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Angelina Hamilton Gulfport, MS

Did an online quote the other day and it is not going to save me any money so there is no since in switching. The chat feature with customer service was every helpful. They walked me through all the option they had with full coverage insurance verses liability. I heard good things about them. I just can’t afford it.

2 years ago

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Tom Gourley Pleasant Grove, UT

As I was shopping for car insurance I found the people at American Family very friendly and helpful but their prices were a bit higher than I found from other reputable carriers.

2 years ago

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Cameron Clark Provo, UT

Great value for the auto insurance that they provide. Got in an accident and they were by far the cheapest option afterwards.

2 years ago

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HLG American Fork, UT

Had them for many years. They are as good as any of them. My auto rates went up even though my driving history was clean and the value of my vehicles was depreciating. This is not unique to AmFam though.

3 years ago

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Melanie Curtis Pleasant Grove, UT

We had auto and renters insurance through Amfam for several years. I thought they did a pretty good job, though we didn't ever need to file any claims.

3 years ago

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Dylan Curtis Pleasant Grove, UT

I had my car insurance through AmFam for several years. There were a couple of minor accidents that happened while I was a customer and they were great to work with.

3 years ago

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Paula Henrie Pleasant Grove, UT

We love American Family Insurance! They have great rates and discounts for my teenage drivers. We use them for all our vehicles.

3 years ago

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Conrad Brian Gilbert, AZ

Great company we used for many years. Never had a problem and the agency we worked with always did a great job servicing our needs.

3 years ago

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Alan B

Excellent insurance company for auto, home and personal. We have a fantastic agent!

2 years ago

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Don West Cortez, CO

Easy to work with, friendly, and takes care of business efficiently and effectively.

4 years ago

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DONNA FURMAN

Jason is Very helpful and just a phone call away. I feel secure knowing my property is covered.

4 years ago

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Sheryl Wilson

Our agent is always on top of things and provides us with the lowest rates for the best coverage.

4 years ago

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Steven Klaproth Phoenix, AZ

Long time customer. Excellent service and products. My agent is amazing. I love the home and auto package.

1 year ago

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Ashlee Bair Los Angeles, CA

I think they give great service to there customers. They have good plans and premiums. Wanna truly keep their customers happy.

1 year ago

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Ashley Saint Charles, MO

Thank you for the 50 dollars for the covid19 pandemic. That was nice to think of the people and is appreciated

2 years ago

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Braylyn Linford Lehi, UT

We really liked American family insurance when we first signed up. Then without claims or without accidents or anything their premiums started to rise without any notice.

2 years ago

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Roman Christiansen Pleasant Grove, UT

Great company with a reliable track record. Have been a customer and had a great experience. Very friendly and easy to work with.

2 years ago

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Tony Riverton, UT

Had our vehicles insured with American Family for several years before we moved. No complaints and the agent was awesome.

2 years ago

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Brenda Spanish Fork, UT

I have had American Family Insurance for almost 20 years now. I have loved their service and they make it easy to get my cars ensured.

2 years ago

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Helen vance Wausau, WI

Good prices. Very helpful. Returns calls in a timely manner

3 years ago

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Howard Mackert

Great customer service, tremendous value for the price. Beat USAA!

4 years ago

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Mildred Cardona

Competitive rates, knowledgeable agent and agent's office staff.

4 years ago

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Jeff Perry

They have been Awesome!!! They have done what they have said they would .

4 years ago

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Preston Darger Orem, UT

Have home and car insurance bundled. It is super affordable and their services are very comprehensive.

1 year ago

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Melodie Peterson Sandy, UT

My experience with American Family was just so so, the agent was nice but I didn't feel supported and the insurance was too expensive

1 year ago

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Barracuda Sterling, IL

Cancelled me with 15 days notice because my child would turn 15 during the next 6 month renewal period and get his learners permit. Had that cancellation screwing up my insurance rates for 10 years after.

1 year ago

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Bob Hiatt Pleasant Grove, UT

Good car insurance. It was more expensive than other companies we have used. I would use them again.

3 years ago

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Mark Evers Lehi, UT

Their commercials are catchy. When I looked into getting insurance with them, they weren’t the cheapest.

3 years ago

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Pete

Best Agent, never any problems with claims or billing

2 years ago

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Russ Phelps, WI

Experience is very good, easy to talk to.

2 years ago

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Felecia & Kevin Ollila Pleasant Prairie, WI

Quote to respond to emails. Care about their customers.

2 years ago

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Luis Cameron, MO

Too expensive and they just pay out to people involved in accidents if they also have the same insurance! Don't even investigate your innocence

3 years ago

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Diana Taylor

Fast fairly fast at getting claims processed

4 years ago

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Guthrie Riley

Local agent. Checks if we need anything.

4 years ago

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Shelly D Baker Ozark, MO

American Family is an ok insurance company But they are over priced, I reccommend shopping around, for a better price.

11 months ago

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Michael Kindschi Madison, WI

AmFam is good about paying claims, their premiums can be beat.

11 months ago

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Robyn Johnson Smithfield, UT

They were ok, but the customer service wasn't very good. They had expensive premiums.

1 year ago

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Megan Clarkson Gilbert, AZ

Agents have always been helpful with what is needed to be properly covered. No problems.

3 years ago

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Haidyn Houtz South Jordan, UT

I loved this auto insurance! The rates were very good. Also the customer service was outstanding!

3 years ago

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stephanie horning Tiffin, IA

excellent customer service & available discounts

4 years ago

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Anonymous

good service. rates somewhat high. billing very erratic.

4 years ago

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Pat Lunsford Cumming, GA

wide variety of bundling discounts saves money

11 months ago