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eBay is owned by eBay Inc., who also owns PayPal and eBay Enterprise. eBay is one of the world’s largest online marketplaces where customers can buy and sell almost anything; you could call them a powerhouse in the online auction industry. They were founded almost 20 years ago and have over 149 million active buyers all across the globe. Currently, they have over 700 million products listed on their site.
Being the largest online auction site on the web, you have a much higher chance of selling your items and products at a competitive price. This is a huge advantage if you are a seller. If you are a buyer, there is an extraordinarily wide range of products to look through. Whatever you are looking for, eBay most likely has it.
They have been in business for nearly two decades. This is plenty of time to gain enough experience to know what consumers are looking for in an online auction site. And while that has been a long enough time to gain a good amount of customer complaints, they have made the time to respond and resolve each and every one of them.
They offer several different payment options. While PayPal falls under eBay Inc., they will definitely know how to resolve any issues while using PayPal.
Their listing options and selling features can't be beat. Consumers basically have the ability to market their products any way they want at the appropriate price.
Their fees are higher than the majority of their competitors. The fee structure could also be confusing to some consumers. Consumers will need to make sure they read and understand it completely before signing into anything.
They have strict restrictions on some payment options. They do not allow bank wire transfers, money orders, or checks.
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I have used their website multiple times to find some items. Really easy to use. Have not bought anything from eBay yet.
As an occasional, or hobby seller it is not worth the time. If you research eBay's Cassini search engine you will find out that eBay uses an analog formula that rigs the search results to favor their affiliates and "power sellers" over other sellers. In 2005 when I sold my first item i would have given eBay a 10, Now in 2017 they only get a two only because their isn't another viable online market place,
Over the years, I have bid and won on everything from my comic book collection, to pedal cars for restoring for my grandkids, to antiques and even collector cars through eBay...and all with total satisfaction! Other companies should use this customer service group as the example on how to run a customer care program.
I've been buying from ebay steadily since 2014, and I find everything about it to be a pleasure. I've only had three items ever arrive broken, and when you contact the seller, they have always immediately refunded me if you snap a picture of the broken item. I have found so many things that I could otherwise not find for sale, and I thoroughly enjoy the whole experience of rating sellers, buying and finding things. Many times there is a buy it now option, which I do prefer over the auction which you have to wait for it to end. Delivery varies - its usually sent by USPS, sometimes overseas parcels too. I rate it a 10 because I love ebay.
AS A SELLER THEY GET A ZERO>> Sellers fees are pretty high, then you have PayPal fees on top of that the there is the Guarantee. It goes like this, if a seller offers NO returns & as a buyer on the 29 day after purchase you can break the item and get a full refund. Seller pays for return shipping, the seller can't argue because EBay takes the money right out of the sellers account.