eBay Logo
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28 User Reviews
LAST UPDATED: February 5th, 2022
eBay is owned by eBay Inc., who also owns PayPal and eBay Enterprise. eBay is one of the world’s largest online marketplaces where customers can buy and sell almost anything; you could call them a powerhouse in the online auction industry. They were founded almost 20 years ago and have over 149 million active buyers all across the globe. Currently, they have over 700 million products listed on their site.

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The Good

  • Largest online auction website
  • Time in business
  • Payment options
Being the largest online auction site on the web, you have a much higher chance of selling your items and products at a competitive price. This is a huge advantage if you are a seller. If you are a buyer, there is an extraordinarily wide range of products to look through. Whatever you are looking for, eBay most likely has it. They have been in business for nearly two decades. This is plenty of time to gain enough experience to know what consumers are looking for in an online auction site. And while that has been a long enough time to gain a good amount of customer complaints, they have made the time to respond and resolve each and every one of them. They offer several different payment options. While PayPal falls under eBay Inc., they will definitely know how to resolve any issues while using PayPal. Their listing options and selling features can't be beat. Consumers basically have the ability to market their products any way they want at the appropriate price.
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The Bad

  • Higher fees
  • Confusing fee structure
  • Payment restrictions
Their fees are higher than the majority of their competitors. The fee structure could also be confusing to some consumers. Consumers will need to make sure they read and understand it completely before signing into anything. They have strict restrictions on some payment options. They do not allow bank wire transfers, money orders, or checks.
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The Bottom Line

With eBay being the largest auction site on the web, there isn't another auction website out there better for consumers wanting to list their personal items. Although the fees may be a little steep, consumers will definitely have a more likely chance at getting their items sold and at a competitive price. eBay is also an excellent marketplace for buyers too. Surely, with over 700 million products listed, you can find about anything on their site. We recommend eBay as your go-to auction site.
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Star Rating

4.2

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28 Reviews

Review Breakdown

5 grade

54%

4 grade

36%

3 grade

0%

2 grade

0%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Nam Denver, CO

People tend to have this stigma about Ebay being sketchy and as a former Amazon Prime user, I too had this same notion. I never understood why but I think it was because Amazon seemed to slowly become the standard for online shopping. However, after hearing my mother's years of Ebay purchases, I decided to give it a try. First thing you'll notice is Ebay has way more selections than Amazon and way more free shipping options. Because there are more options, you don't see as many reviews for the exotic items, but I encourage you to look at the seller reviews. I tend to only buy from those who have 98% or higher positive feedback. I understand how important reviews are and Ebay is pretty on top of it. Nine times out of ten, you will always find the prices to be way cheaper on Ebay than Amazon and you don't have to worry about reaching that $25 limit for free shipping. Now as far as customer service goes, I've had a couple of incidences where my order was incorrect. Not to worry, Ebay makes it easy to communicate with the sellers and each time I was taken care of and refunded immediately. You have to realize that these sellers depend on those reviews so they will go above and beyond to maintain their rating. I'll also add that as a consumer, you are also reviewed and can be seen by other sellers. Therefore, there is this sense of mutual respect if both parties are in good standing. Overall, I love using Ebay and have been a customer for over 3 years. Amazon is slowly becoming the giant conglomerate of all party tricks with streaming services and robots while Ebay is sticking to its roots. Thank you for being you Ebay.

4 months ago

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Dana Hatfield Bullhead City, AZ

I find myself on eBay just about every time I need something. I have been able to find almost everything I've looked for at a decent price. There have been a couple of times items got lost in the mail, twice where the item I ordered didn't fit what I needed it for and the sellers have always made things right with me in a timely manner. There was only once where I had to get eBay involved to make the transaction right and they were right there with great customer service. eBay will continue to be my go to site. I've even sold a couple of items on the site and had good experiences with both.

4 months ago

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Luke Swierczynski Troy, MI

Great place to sell things you're not certain of the value. You can research past sales and auction your item to the highest bidder. Fees are a little high given other options out there, but there name and visibility can be worth it.

6 months ago

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Toni Montuori

I enjoy EBAY auctions. They are way more fun than just purchasing by clicking a tab. I’ve got my iPhone at an awesome price and still brag about that. The web site is easy to use and I feel confident my personal information is safe. I’ve had questions for individual sellers and I’ve had no issues reaching out to them or hearing back from them. Delivery has consistently been on time.

9 months ago

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Michelle

I've been buying from ebay steadily since 2014, and I find everything about it to be a pleasure. I've only had three items ever arrive broken, and when you contact the seller, they have always immediately refunded me if you snap a picture of the broken item. I have found so many things that I could otherwise not find for sale, and I thoroughly enjoy the whole experience of rating sellers, buying and finding things. Many times there is a buy it now option, which I do prefer over the auction which you have to wait for it to end. Delivery varies - its usually sent by USPS, sometimes overseas parcels too. I rate it a 10 because I love ebay.

5 years ago

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Tammy Koch St Louis, MO

eBay is a great place to shop online. I've bought cool things through there for Christmas gifts and completed some nostalgic collections for myself. Sold a few things successfully too.

5 months ago

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Leonard Leo Potomac, MD

The sky is the limit when searching eBay, ranging from personal sellers to international businesses. Bidding is an art form, but when the seller accepts Best Offers, you can get some good bargains. Entering key words finds the best deals. If you receive a dud or becomes damaged in transit, eBay protects you. Alternatively, you can try AliExpress.

1 year ago

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Eddie Rios Ogden, UT

It all started with one auction. Great item for a low price plus the auction buzz and excitement. It was over and I was hooked. eBay provides for a safe auction experience. Tons of merchandise available and all at great low prices. eBay has corralled sellers and made a fair marketplace. I am a fan and will continue to find treasures through eBay.

2 years ago

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Kristie Pierocich Long Beach, MS

eBay allows shoppers the ease of buying used goods with top notch customer service to assist if you have an issue with a seller or an item. Having the ability to rate sellers makes buying easy because you can see who is rated best.

2 years ago

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John Burnside Colorado Springs, CO

eBay is very well established but that can work against you at times. They have become very bureaucratic and cumbersome to deal with if things go wrong. On some items, I have simply given up on getting a refund if it's not delivered. Others required me to write a letter and mail it. That usually gets their attention. Overall, it can be a good resource for finding obsolete or discontinued items. I use it regularly.

2 years ago

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Customer East Hartford, CT

Easy to use if you know the normal price of what you are looking for. Buy it now actions make it easier if you are willing to pay a given rate. On bidding, if you read seller reviews, kow your limit and use US only settings, you can do well. Without bid restrictions, a lot comes from over seas and shipping can be MONTHS. This is nothing compared to Amazon Prime.

3 years ago

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Mike Hugill San Jose, CA

Over the years, I have bid and won on everything from my comic book collection, to pedal cars for restoring for my grandkids, to antiques and even collector cars through eBay...and all with total satisfaction! Other companies should use this customer service group as the example on how to run a customer care program.

5 years ago

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Abigail Land Tallahassee, FL

Refunds depend on the seller and you can get ripped off easily. The sight is easy to use and great to find cheap items as well and it is easy to sell stuff yourself as well.

6 months ago

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Lisa Hanson Calabasas, CA

Useful as a resource for items and values. Can almost always find what I’m searching for. Appreciate the immediate acquisition option. Pricing usually seems fair, watch for shipping charges too. Have had good luck with receiving items shipped.

3 years ago

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Thomas Hullinger Pleasant Grove, UT

ebay is a great way to find a deal on almost anything. It is easy to use as you can look for almost anything and once you find it, it is easy to buy right then or go through the excitement of an auction. I like it for selling my things as well.

3 years ago

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bobby deter Cumberland, MD

I have won a bunch of stuff. Its alot of fun bidding against people

3 months ago

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Kaitlyn Rios Ogden, UT

eBay's online auctions are great. They are very organized and controlled. The auctions are a good way to get things online. I love the eBay online auctions.

2 years ago

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Jamie Neider Kaysville, UT

Recently sold some ski gloves and ski pants. It was nice to get money back for items I wasn't using! The process was easy and we were happy with the prices that we ended up getting on our items.

2 years ago

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Beverly Schacher Long Beach, MS

I have both bought and sold items on eBay. It is easy to use. You usually have the option to bid or buy it now. I have never had a problem either as buyer or seller using this website.

2 years ago

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ShannonM13 Bronson, TX

I purchased a motor through eBay for my Mini. The seller had listed the motor incorrectly and refused to provide a return ticket. To add insult to injury he was also very harassing via email. I sent him proof that the motor was incorrect and he still refused to provide shipping. eBay determined the motor was listed incorrectly and promised a full refund. I have yet to receive it and it's been a month. eBay tells me that I have to now fight with PayPal but I cannot submit a dispute through PayPal bc I did not purchase the item though PayPal. I cannot repair my vehicle bc I've not had a refund of my funds. I even offered to send the motor back when the refund was processed although eBay said I didn't have to and even though this seller was very belligerent. My advice is: Find someone else to purchase your parts through bc this company does not stand by their guarantees and warranties. I let him know the day we received it that it was incorrect. I'm still fighting to get someone to adhere to the policy and guarantee that I was provided upon purchase. It has been very difficult being without a car for so long and very a very difficult and extremely long process to get this corrected. It may not mean much to eBay and this seller but my car is the only transportation I have for myself and my son. My hope and prayer is that nothing emergent happens to either one of us or our pets while I'm waiting on this to be resolved bc we would be out of luck. I think it's a sad day when large companies do things like this to people - all people. For those of you that read this review, please pray for our family. Being without a vehicle bc of this company's refusal to uphold their policies is nerve racking and upsetting.

3 years ago

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Tanner Cook Gilbert, AZ

eBay has made it incredibly easy to make extra money on the side. Their platform allows me to easily interact with people across the world to sell my stuff to! I love eBay!

3 years ago

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Hunter Nobles Olivehurst, CA

An amazing way to get rid of things you don’t need anymore as well as a great way to find things you want for reasonable prices!

2 years ago

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Jacinda E Sandy, UT

I have used their website multiple times to find some items. Really easy to use. Have not bought anything from eBay yet.

4 years ago

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M. Belcher Sanford, NC

As an occasional, or hobby seller it is not worth the time. If you research eBay's Cassini search engine you will find out that eBay uses an analog formula that rigs the search results to favor their affiliates and "power sellers" over other sellers. In 2005 when I sold my first item i would have given eBay a 10, Now in 2017 they only get a two only because their isn't another viable online market place,

4 years ago

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MICHELLE Indianapolis, IN

AS A SELLER THEY GET A ZERO>> Sellers fees are pretty high, then you have PayPal fees on top of that the there is the Guarantee. It goes like this, if a seller offers NO returns & as a buyer on the 29 day after purchase you can break the item and get a full refund. Seller pays for return shipping, the seller can't argue because EBay takes the money right out of the sellers account.

5 years ago

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Hunter Kasprzyk Gilbert, AZ

eBay is a great was to sell online quickly. But there are a lot of fees and when trying to buy an item the filters can be quite confusing.

3 years ago

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Donald Gustafson Colorado Springs, CO

they are willing to help when you don't get what you ordered or its not what you ordered

1 year ago

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Annie Chow Tallahassee, FL

One of the best online bargaining website. You can find great things on here for cheap but also the complete opposite.

2 years ago