Webroot

6.9

Overall Score

2 User Reviews

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Webroot is a U.S.-based software company that began in Boulder, CO and is now headquartered in Broomfield, CO. The company was founded in 1997 by entrepreneur Steven Thomas, who launched a trace removal agent he named the Webroot Window Washer. In 2002, the company released a spyware blocking and removal product, and in 2006 they added anti-virus technology to their product suite. Since that time, Webroot has developed their services to further include mobile security, firewall protection, and other internet security features. 

The Good

  • Lightweight security
  • Great for gamers
  • Money-back guarantee

Webroot's technology, which updates virus definitions from the cloud, provides lightweight security that doesn't weigh down your computer like many other products do. This is because cloud-based protection uses very few system resources, keeping your computer free from interruptions or performance slowdowns. The company has racked up several awards for performance. Independent IT tests AV-Test and AV-Comparative have shown that Webroot anti-virus has a low system impact, allowing your computer to quickly install and run programs and browse the internet while using Webroot. This is all while providing protection against viruses, malware, phishing attacks, identity theft, cybercrime, and social network threats.

This company is a fabulous option for customers who play computer games. Webroot's AntiVirus [sic] for PC Gamers package provides cloud security protection along with some features catered specifically for gamers. Users get password and data protection along with security for their gaming assets. Plus, the program runs silently in the background and is guaranteed to not interfere with game play by way of screen freezes, game lag, or crashes.

Webroot has a great money-back guarantee that comes with all of their products. After purchasing a subscription, customers have a full 70 days-longer than most companies offer- to receive a full refund.

The Bad

  • Doesn't block spam
  • Short free trial

Webroot's anti-virus provides email protection against malicious files and phishing links, but it doesn't block spam. The spam blocker is commonly included in other anti-virus email protection systems. However, Webroot's lack of anti-spam protection might not be an issue if your personal email program has a good spam filtering system.

Webroot offers a free trial download for their products, but the free trial period is half as long as that of most other companies-14 days instead of 30. However, this downside is well compensated by the 70-day money-back guarantee. Finally, while many companies offer 24/7 technical support for customers with a paid subscription, Webroot's tech support is only available during their business hours.

The Bottom Line

This company is a good one to consider if computer speed is your priority, since it has received top marks in system performance. Webroot's quality of protection seems to be about average, with decent IT testing scores. PC gamers will definitely want to test out the gamer anti-virus!

User Reviews

4.8

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  • 10

    November 2nd, 2017 Denver, CO DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    VERY light weight AV, with [cloud] definitions that you never need to update. I am in the camp that i'd rather be infected then run an AV because: an AV runs 24/7, and a virus i can actually remove. Easy install/disable/uninstall , no bull**** , barely noticeable performance impact. The only AV i would consider installing. And they have in-house support, they do not outsource!

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  • 9

    May 23rd, 2017 San Jose, CA

    I am shocked to see Webroot at 15! We love what our Webroot does...what our old Kaspersky could not do..that is, constantly scan and catch any virus, BEFORE it is too late. I did not know of this program until this past year when we were hacked and funds from our financial banks were about to be moved...GEEK SQUAD uses this and we have been thrilled to see how many bad 'guys' are caught without allowing entrance.

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