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Reception 24/7

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Businesses know that the majority of customers whose calls aren’t answered won’t call back. It can be expensive and impractical for some business owners to have a full time, in the office receptionist. Reception 24/7 provides a team of receptionists to answer calls, transfer calls, answer business questions, book appointments, and perform a few other tasks. 

Reception 24/7 has a presence in the United States and the United Kingdom. Its U.S. office is based in Orlando, Florida. With the increase in spam calls in the U.S., and the importance of assisting customers in a professional manner, Reception 24/7 call answering service can help businesses make more sales and save the cost of hiring in-house staff. It says that it answers most calls in the first few rings.

Like many competitors, Reception 24/7 has receptionists that can screen telemarketers and robocalls. Its receptionists are local English speakers in the United States. It offers several plans and prices start at $14.99, and it says that it works with businesses of all sizes.

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The Good

  • 14-Day Free Trial
  • Real People Based in the U.S.
  • Affordable
  • Messages Delivered via Email or Text

14-Day Free Trial

Many answering services offer free trials. Reception 24/7 gives customers the option of a 14 day free trial of its services. It is so confident that you will like its service that it is happy to provide this free trial. Interested customers can also schedule a free consultation with Reception 24/7 staff to find out how its answering service can help their business’ customer service. 

Real People Based in the U.S. 

Many of today’s customers prefer to speak with a live agent instead of a bot or automated answering system. They also prefer to speak with someone who understands them and can give clear answers. Reception 24/7 employs trained, professional receptionists that are local English speakers in the United States.

Based on the expected volume of calls from a client’s business, Reception 24/7 assigns a specific team of receptionists to the account. This allows the receptionist or team of receptionists to become familiar with specific businesses and better serve customers. The company's goal is to provide clients' customers with a quality experience. 

Affordable

Reception 24/7’s plans are priced out per month and start at $14.99. Its plans are more affordable than some of its competitors while still offering the majority of the same service features. We also like that the company provides the pricing information for its various plans on its website. Some competitors keep this information hidden or require potential customers to provide their contact information before they can see any pricing or plan details. 

Reception 24/7, like other answering services, is also likely to be much cheaper than hiring a full time staff member to provide receptionist duties. 

Messages Delivered via Email or Text

Like many of the top answering services, Reception 24/7 offers its customers various ways to receive their messages. Its call team will take messages and can deliver them to clients via email or text. 

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The Bad

  • No Bilingual Receptionists
  • No ECommerce Add-On

No Bilingual Receptionists

Many of the top answering services have receptionists that are bilingual. This bilingual service can be critical to many businesses. Even though it can cost more and is typically an add-on, the fact that Reception 24/7 does not have bilingual answering services available may be a dealbreaker for some businesses.

No ECommerce Add-On

One of Reception 24/7’s top competitors offers ecommerce add-ons in addition to its phone answering services. For example, they have staff that can respond to customers that contact a business via their website (chat) as well as on the phone.

This ability to enhance a customer’s online experience by answering questions or helping customers place orders could be a valuable add-on that you may want to consider using a different service for. 

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The Bottom Line

Reception 24/7 is an answering service with several plans that are priced well and have the potential to save businesses time and money. We like that it specifies that its receptionists are native English speakers but if you have many customers that speak another language you may want to consider using an answering service that has bilingual receptionists.

Also, Reception 24/7’s affordability is a great selling point, but if you are looking for more features such as online customer service support you will need to look at other companies. For companies that are looking for a competent, well-priced answering service with native English speakers, Reception 24/7 could be a good option to consider. 

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