August 10th, 2015 Charlotte, NC
If you are looking for help for you or a family member, do yourself a favor and look for another facility. For the last 2 years I have been fighting a battle with this facility. My husband ended up here for one month, this facility refused to give us a price for the 30 day treatment, after a lot back and forth they provided a contract telling us that they were only charging $20,000 for the 30 days but then turned around and charged our insurance around $100,000 for a month of treatment. My insurance paid them over $60,000 for 30 days of service. They were charging the insurance for days that my husband wasn't there, we were able to stop the payment of those claims right on time before they got paid. The treatment provided was not worth $20,000. My husband was used as manual labor to move furniture around when they had to move stuff from one room to another. The treatment he received was not good at all. These people take advantage of families when families are in a very vulnerable situation. The whole time while they didn't want to give us the price for the treatment, they kept pretending that they care, they kept saying that they were going to provide us with a scholarship and that they were losing money buy trying to give us a break, etc, etc, only to realize that the whole time they wanted to keep my husband there because they were going to get a very hefty payment for a service that was not really worth it.
I have proof of all this I'm typing, so please, please look somewhere else. You don't want to buy yourself a problem by bringing a family member to this facility.