The American Addiction Centers began operating in 2012 and have several treatment facilities throughout the United States to treat adolescent and adult alcohol and drug addiction, as well as binge eating and food addictions. These centers focus on a dual diagnosis treatment model and offer support for both the client and their family. Additionally, the American Addiction Centers have programs which specialize in the unique challenges of law enforcement and firefighting professionals suffering with PTSD and addiction.
Most major insurance policies cover the bulk of drug and alcohol rehabilitation and the American Addiction Centers accept private pay for their programs. Customer service representatives are available 24 hours per day, seven days per week to help determine insurance coverage and payment options. The American Addiction Center alumni program offers support via follow-up phone calls for those who have completed the program to ensure continues success in remaining drug and alcohol free for life. Family support is also available.
American Addiction Centers offer a complete medical detox program, which is designed to support individuals in the initial stages of recovery so that they may be successful. Programs vary in duration from 30 to 90 days, dependent on the individual's needs and best possible chance for success. American Addiction Centers offers a guarantee for any of their clients who have completed a 90-Day program in that if they fail to remain clean and sober, that they will be eligible for a free 30-day follow-up program.
American Addiction Centers is accredited with the Highest level of accreditation by CARF, the Three-Year CARF Accreditation, and offers the following programs:
One can find American Addiction Centers in the following locations:
American Addiction Centers does not seem to offer any Christian-based 12-step, or SMART addiction recovery options. Neither does the company provide individualized drug counseling where treatment is specifically tailored to match the needs of the patient. While the omission of these program options in no way undermines the quality of care American Addiction Centers does offer, employing these programs would greatly benefit the company's clientele.
Additionally, while the customer service representatives are widely available, there is a reluctance to give pricing and insurance information to those who are comparing services. The responses received from the customer service department about these issues centered upon capturing as much personal information as possible and stating that they "could not give this information without it." For those dealing with the need for a rehabilitation center, this aggressive questioning could be rather off-putting.
American Addiction Centers prays on the most vulnerable people: treatment-seeking addicts and their families. They own a website "heroin.net" which pretends to be an unbiased site with a hotline to help find the most appropriate treatment center for the addict. In fact the helpline phone number is to "Additction Treatment Centers." This is fraud and has been reported as such. There is a reason for the F rating by the BBB. If they can be this flagrantly dishonest and deceitful in trying to procure clients, then I'm sure it is pervasive in the way they run their whole business operation.