Each of our reviews, scores, and rankings is derived from our proprietary Ranking Criteria™. We do not have any relationships with companies that guarantee position, rank or score—and we never will. Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real customer reviews from people like you, ensure we remain honest and unbiased. Read on to discover more about how user review moderation and expert scoring is processed or select an industry to see our full ranking criteria.

How we rank for

16% Checked Baggage Prices

Flying can become even more expensive when charging extra for multiple bags is a company’s policy. Airlines that allow free bag checks provide much-needed customer value and are given a higher ranking accordingly.

14% WiFi

Having access to quality WiFi at an affordable price provides flyers with immediate value. They are able to access a number of different entertainment options along with keeping up with email and other essential functions while on board.

14% Flight On-Time Rating

Few things in flying are more annoying than when your flight is not on-time. It has the potential to completely derail the schedule of your vacation or business trip. Airlines that are consistently better at keeping flights on-time are a better option for customers. We get our data from a number of sources and provide a rating based off our findings.

11% Travel Insurance

Having affordable options for Travel Insurance provides flyers with a more sound investment in their tickets. Areas of this type of insurance includes but is not limited to trip cancellation, trip interruption, cancel for any reason, baggage, medical, pre-existing conditions, evacuation, accident, travel and baggage delay, and 24/7 Worldwide assistance.

11% Rewards Program

The best airlines give back to their best and most frequented customers with rewards programs that provide more affordable flights on selected dates and locations.

9% Mobile App

Having access to buy your tickets, check-in, and pay for luggage all from your phone makes the flying process much easier. Airlines with a better user rating are giving a higher score for this category.

10% Stability Score

We look at the legal history and financial stability of each company. This metric takes into consideration any bankruptcies, class action lawsuits, government lawsuits, or government investigations a company has had in the last five years.

15% User Score

Authentic user reviews are critical to what we’re doing at BestCompany.com. Because customer service is an important reflection of a company overall, nobody can provide better insights about a company’s performance than actual customers. Consequently, every company’s overall score is influenced, at least in part, by reviews submitted by customers.

For more information on how we moderate user reviews submitted to our site, you may refer to our Review Guidelines page.

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