How we rank for
16% Checked Baggage Prices
Flying can become even more expensive when charging extra for multiple bags is a company’s policy. Airlines that allow free bag checks provide much-needed customer value and are given a higher ranking accordingly.
Having access to quality WiFi at an affordable price provides flyers with immediate value. They are able to access a number of different entertainment options along with keeping up with email and other essential functions while on board.
14% Flight On-Time Rating
Few things in flying are more annoying than when your flight is not on-time. It has the potential to completely derail the schedule of your vacation or business trip. Airlines that are consistently better at keeping flights on-time are a better option for customers. We get our data from a number of sources and provide a rating based off our findings.
11% Travel Insurance
Having affordable options for Travel Insurance provides flyers with a more sound investment in their tickets. Areas of this type of insurance includes but is not limited to trip cancellation, trip interruption, cancel for any reason, baggage, medical, pre-existing conditions, evacuation, accident, travel and baggage delay, and 24/7 Worldwide assistance.
11% Rewards Program
The best airlines give back to their best and most frequented customers with rewards programs that provide more affordable flights on selected dates and locations.
9% Mobile App
Having access to buy your tickets, check-in, and pay for luggage all from your phone makes the flying process much easier. Airlines with a better user rating are giving a higher score for this category.
10% Stability Score
We look at the legal history and financial stability of each company. This metric takes into consideration any bankruptcies, class action lawsuits, government lawsuits, or government investigations a company has had in the last five years.
15% User Score
Authentic user reviews are critical to what we’re doing at BestCompany.com. Because customer service is an important reflection of a company overall, nobody can provide better insights about a company’s performance than actual customers. Consequently, every company’s overall score is influenced, at least in part, by reviews submitted by customers.
For more information on how we moderate user reviews submitted to our site, you may refer to our Review Guidelines page.