July 21st, 2015 Arlington, VA
I purchased two first class tickets $7000, dollars to Maui, Hawaii, This was my third trip to Maui, but the first time on US Airways to Hawaii, it was totally horrible starting with flight. There was only to flights daily from the east coast, and if you do not make your connection in Arizona, you are cooked. Our flight was delayed because of mechanical issues; I explained that we had reservation at the Four Seasons in Maui. After persuading the US Airways representative check other airlines to make our connection, they were lazy about looking for options finally they came up with coach flight to LA, San Francisco, and Texas all had a layover for 24 hours and we could only fly coach. Forty-five minutes later, we were on a US airway flight to Phoenix, but we would still miss our connecting flight to Maui and have to spend the night in Arizona. Next day we boarded an aircraft that was out of the late 1970’S- we were place in bulk- head seating which were not our original assigned seats, which I had paid for on the original ticket. The first class seats were crap and miserable. We finally arrived in Maui, but had to settle our missed reservation date. Therefore, we settled in to enjoying Maui. Our return was flight was more of the same, the exact old crappy aircraft for 8 hours from Mau to Arizona, the seat in front of me was broken, so when passenger in front of me put his seat in a decline it actually nearly collapsed in my lap and this is in first class. For the remainder of the flight I was miserable there was not seats available another full flight. In addition, the attendants did not care so at 38 thousand feet there nothing to do. In the morning, they offer a mini box of cereal with a plastic bowl and spoon. When I arrived home, I complained to US Airway corporate office, they offer me a $100 voucher for a $7000 dollars first class tickets. I informed US Airways that they would even attempt to compensate me with $100 voucher for a horrible trip on their airline. Therefore, I contacted the president of US Airway and outlined my concerns regarding his airline and requested a full refund or two new first class tickets back to Maui, I received an email offering $200 dollars per ticket and apology. I told the president that $400 voucher would not get me on any first flight to Maui on any airlines. I refuse to accept their apology or vouchers; I stopped flying US Airway 2 and half years ago and converted my points America Airlines. I now fly international airlines whenever possible and limit my domestic flying to Delta Airlines and American Airlines. Service and quality are a must for my money.