US Airways is considered a major airline and belongs to the American Airlines Group. According to their fact sheet, they have nearly 193 destinations, over 300 destinations when all the American Airlines Group's destinations are included together.
They have over 343 mainline jet aircraft and 278 regional jets and turbo-prop aircraft for shuttling customers between major airports. In February 2013, American Airlines and US Airways began their merger plans. This merger created the largest airline in the world. The companies offer reciprocal frequent flyer miles. The management is based out of Arizona, but the merged company will be totally anchored in Fort Worth, Texas once the merger is finalized.
US Airways has some good comfortable jets for their passengers. Their Airbus planes have on-demand TV with access for each seat. There is Wi-Fi on all major flights through GoGo.
For the economy class passenger, the seat pitch ranges from 30-33 inches (the standard average in the industry was about 31 inches for seat pitch). Seat width is about 17-18 inches, making the seats comfortable for customers.
The Dividend Miles program is pretty straightforward and easy to understand. Once a client accumulates a certain number of miles, they are going to be able to get a flight with a small upgrade fee. With 5,000 miles and a fee of $25, you can take a trip for 500 miles or less. This is a pretty good and transparent rewards system for clients. US Airways rewards work with American Airlines.
The food was a bit on the pricier side, but there are some generally great dishes available. We called in and were told about the Chicken Quinoa Salad, which is $8.99. Not only do they provide great meals from their menu, they also special meals. To get special meals with dietary needs, you can call a toll-free number 24 hours before your flight to get a special meal.
According to Flightstats.com, US Airways is on-time roughly 82% of the time.
Another concern is their price that we were quoted through Allianz for travel insurance. We had a rate that was higher than some of the other airlines in the industry, even though we quoted the same dates and ticket price. Another airline was cheaper than US Airways in terms of travel service, even though they both use the same provider, Allianz.
The food can be a bit on the expensive side. Some other airlines, for its customers, includes complimentary meals on flights that are longer than six hours. We had questions about this on our phone-in and told that it was the standard in the industry.
Also, we couldn’t get information on the baggage liability with US Airways. US Airways doesn’t offer any information on adding to the $3400 maximum per ticketed passenger, whereas Delta and other carriers let you pay a small fee to increase their liability.
We got a quoted amount for a $600 ticket as being $92. We found that the Allianz quote included the following:
- Trip cancellation
- Trip interruption
- Travel delay
- Emergency medical transportation
- Emergency medical & dental
- Collision/loss damage
- 24-hour emergency hotline assistance
- Concierge Service
US Airways will guarantee baggage liability for up to $3400 for each customer when traveling in the US. There are certain items that US Airways does not take accountability for, including electronics, certain medications, spirits, and other items.
US Airways has assigned seating and uses a zone procedure to board its economy class passengers from rear to front.
US Airways uses Gogo in-flight Wi-Fi. The price is $5.00 per hour and $16.00 per day.
Snack and Drink Selection and Quality
Snack packs are $6.99. Other snacks are available a la carte on flights that are more than an hour. These include hummus and pita chips and other items, and are priced from $3 to $5. The most expensive in-flight meal with US Airways is Chicken Quinoa Salad, which is served for dinner and is $8.99. Spirits, beer, and wine are all $7 per drink.
On it’s wide body jets, the Airbus flights all have on-demand TV while the Boeing models have overhead TV. The economy class seats are typical for the industry. They average a seat pitch of 31-32 inches and have a seat width of 17 inches.
If US Airways cancels your flight or kicks you off an overbooked flight, they will proactively work to get you a new flight or give you a refund.
US Airways has a program called Dividend Miles. Starting at 5,000 miles, you can earn another 500-mile trip for only $25. The amount that you pay for your trip gradually upgrades the more miles you want to travel, as does the mile requirement. There are no blackout dates and you must use your miles or earn more within an 18-month period.
Time in Business
US Airways has been in business since 1937, when they were founded as All American Aviation.
Company Contact Info
Phone: (800) 428-4322
4000 E. Sky Harbor Blvd., Phoenix, AZ 85034
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