United Airlines is one of the oldest airlines in the United States, with some of its predecessors going back to the late 1920s. Originally, United Airlines was known as "The Boeing Company," and, in some ways, they still are the Boeing Company since this is the primary plane found in their fleet. United has nine airline hubs throughout the world. Its largest hub is in Houston and handles 16.6 million passengers every year, with 45,413 people getting on United flights every day. Chicago O'Hare is the company's largest hub in terms of departures. United flies Boeing 747s, 767s, 777s, and 787s. They also fly narrowbody Airbus 319s, 320s, Boeing 737s, and Boeing 757s, as well as various Embraer and Bombardier jets for its regional carriers. For its regional flights, United usually uses third-party carriers (such as ExpressJet) to get customers to and from smaller airports when traversing between mainline destinations. United Airlines is also a pretty safe airline. In the past twenty years, there have been 3 fatal flights, including two flights that crashed on 9/11, and one minor incident where some passengers and crewmembers were hurt on takeoff (though there was no structural damage to the aircraft).

 

The Good

  • Ticket prices
  • Boarding
  • Check-in
  • Destinations
  • In-flight services
  • Time in business

United Airlines has a low price guarantee on their tickets. They have some of the lowest ticket prices for both domestic and international flights. Their prices were often the exact same being offered by other large airlines (such as American Airlines or Delta). Because they are such a large airline, they have the ability to offer many different options for ticket times and connections. With their low prices and flexibility, many customers would be able to choose the flight that best suits them while using United. United also offers different discounts and promotions on their website and for reward club members. Customers can become a part of the MilagePlus program and earn different discounts with their miles. Customers can also have United email them specific discounts or promotions that are being offered.

United Airlines has a similar boarding process to many other airlines. Seats are chosen when purchasing tickets and can be changed or upgraded at the check-in time depending on availability. Boarding times vary depending on the flight locations and specific airports being used. United offers a few different methods of check-in including:

• Mobile check-in
• Online check-in
• Airport kiosks
• Airport check-in counters

Using the United mobile app, passengers can check-in for their flight 24 hours before departure and receive a mobile boarding pass. This speeds up the time at the airport and eliminates the need to keep track of a paper boarding pass. Passengers can also check-in 24 hours before departure on the online check-in and can also ask to receive a mobile boarding pass. If a passenger chooses to check-in at the airport, they have the choice of self-service kiosks (which are always open for use) or check-in counters which have specific hours of operation depending upon the airport.

United Airlines serves 374 different destinations, both domestic and international. This is a large number of destinations for an airline and makes United one of the larger airlines available. Some of their top destinations include:

• Rio de Janeiro and Sao Paulo
• Ft. Lauderdale from New York/Newark
• In and around California
• New York
• Chicago
• Las Vegas

United flies to Asia, the Americas, Europe, Oceania, and Africa. With all of their destinations, United would be able to serve many passengers on their flights. They would be able to provide a number of different options and because they offer more destinations than many other airlines, they would have more flight choices for passengers to choose from. United Airlines partners with a number of different airlines so that they are able to provide as many destinations as possible. They also continue to grow and their destinations are constantly changing and expanding.

United Airlines offers many of the customary in-flight services that are expected from passengers. Some of the details include:

• Dining: For economy flights, United offers a snack shop as well as an onboard bistro for their domestic flights. For international flights, they offer a complimentary meal. Often this is a three-course meal with a light snack and beverage options. They provide an option of beer, wine, and water. United also gives passengers the opportunity to order a special meal in advance for any dietary restrictions.
• Entertainment: There are a number of different options for entertainment on United Flights. Some of their planes offer personal devices. The passengers can use a personal device provided that it is already uploaded with a number of games, movies, and TV shows. Other planes offer screens on the back of the seats for passengers to view the entertainment options. And some of the United fleet has main screen entertainment. There is a screen at the front of the cabin for passengers to view the entertainment. The type of entertainment viewing option available for each flight can be found on the United website. They also offer magazines and packages of different DirecTV programs for purchase.
• Shopping: On international flights, United offers tax-free shopping for different items such as fragrances, cosmetics, and jewelry similar to many other airline shopping offers.
• Wi-Fi: United is in the process of making all of their planes have the option of Wi-Fi. Currently, 700 of their aircraft's do offer in-flight Wi-Fi for purchase. The prices vary depending on the specific flight and are not posted to view without specific flight information. Wi-Fi is also not permitted to be used to make any video calls on flights.

United Airlines has been in business for 89 years. They have become one of the oldest airlines, opening their company on April 6, 1926. Since they opened they have been committed to becoming the airline that customers want to fly with. They are currently offering the following to become that airline:

• Most extensive network: United flies 150 customers every year on close to 5,800 flights
• Most flat-bed seats: United offers the most flat-bed seats of any airline
• More overhead space: Passengers enjoy 66% more room
• More leg room in economy: Economy seating on United enjoys extra leg room for their seat

United Airlines also recently received their 5th consecutive perfect score on leading LGBT Equality Index for the Best Places to Work.

The Bad

  • Baggage
  • Flight statistics

United Airlines does not allow any checked baggage to be free for most of their flights. In comparison, a number of airlines do allow at least one piece of free checked baggage. A few international flights are free for one checked bag but generally the first checked bag costs $25, the second $35 or $100 for trans-Atlantic, and the third costs $150. Any additional baggage will cost $200 a piece. Additional baggage is also only accepted if the aircraft has room. While the cost is relatively low, it is still a cost while other airlines offer it for free.

The maximum exterior dimension (length + width + height) of standard checked baggage is 62 inches (158 cm), including handles and wheels. Having excess baggage weight or size will come at a fee to be determined by the specific weights and size of the baggage. However, there are restrictions including any baggage weighing over 100lbs will not be accepted (with the exception of assistive devices and musical instruments). Any baggage whose total outside dimensions are larger than 115 inches will not be accepted.

United Airlines flies close to 5,800 flights a year. When examining the daily flights that United flies to the most frequently, they did not have as high of performances when compared to other top airlines. Other airlines close to their size (such as Southwest and Delta) have slightly better statistics of daily flights than United does (as per Flightstats.com). Overall, United had roughly an 82% on time rate, a 7% late, 2% very late, 5% excessive and 1% of canceled flights according to Flightstats.com. Many other airlines have 0% canceled flights, unlike United. When looking at their most active routes, they received ratings lower than average for top airlines. Their top three routes include:

• Washington to San Francisco (3.5 stars, 91% on time)
• Los Angeles to Chicago (3.5 stars, 90% on time)
• Los Angeles to Houston (3.4 stars, 89% on time)

When compared to other airlines that have many high four-star ratings and some five-star ratings, United's 3.5 stars are low. United's most active routes are all domestic routes so it is hard to say how they compare with other airlines on international flights. Their lowest rated flight was the route of Houston to Newark with only 1.9 stars and 78% on-time according to Flightstats.com.

The Bottom Line

We recommend United Airlines as a top airline company. They offer very low prices and tons of flights that consistently leave and arrive on-time. They also are improving their in-flight service to ultimately enhance the overall user experience.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.1
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490 Reviews

Review Breakdown

5 star
21%
4 star
27%
3 star
14%
2 star
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1 star
25%

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Elizabeth

January 27th, 2020 DETAILS arrow_drop_down

Good. Clean airplanes, efficient boarding, kind employees .

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Mark Giles

January 27th, 2020 Chicago, IL DETAILS arrow_drop_down

I have been a 1K frequent flyer for the past 25 years with United. They continue to work to improve there product, and have made some positive changes. Not sure I am happy with all the changes in there Mileage Plus program. Only time will tell wether they are positive for the customer.

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Mark Church

January 27th, 2020 Delray Beach, FL DETAILS arrow_drop_down

On time, clean and pleasant service. Good food and nice clean interiors,Good WIFI

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Olga Glazer Hussein

January 27th, 2020 DETAILS arrow_drop_down
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I love traveling but absolutely hate flying. Planes are packed tightly together barely any room to move. It's miserable. People get frustrated with each other causing problems at least that's how it was few days ago when I flew back from Egypt.

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RoseMary Toigo

January 27th, 2020 DETAILS arrow_drop_down

Luggage arrived on every flight, crew was personable.

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The Pearsons

January 27th, 2020 DETAILS arrow_drop_down

Always client friendly. Ground staff and those on the plane treat passengers with respect. I also love the Stroopwafflen!!

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William Casey

January 27th, 2020 DETAILS arrow_drop_down

Over crowded and often delayed flights and little premptive communication

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Danielle Powell

January 27th, 2020 Long Beach, MS DETAILS arrow_drop_down
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Great flight. Great seats easy online process. Kind employees. Patient explaining the luggage rules

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Reckholdt

January 27th, 2020 Magna, UT DETAILS arrow_drop_down
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Unfortunately, our experiences the last few times with United Airlines have been sub par. Flights were overbooked, late, having to reroute because of low fuel, left stranded in another city, etc. We booked United because of cheaper fares, but you get what you pay for.

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Cam McClellan

January 27th, 2020 Draper, UT DETAILS arrow_drop_down
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We had a flight with United recently that was a disaster. They chose to fly to Houston even though they knew their was a hurricane. They had to re-route us to Dallas. Once there, they waited 4 hours to cancel our flight. We all had to wait to be able to get our bags to find other flights. Once we were switched to another airline, they lost my bag for 3 days before getting it to me on our family vacation.

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Oksana masi

January 23rd, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I have always had great experiences with United! Very good company, that allowed us to have snacks , a complimentary drink and cozy seats

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Zac Cannon

January 20th, 2020 Biloxi, MS DETAILS arrow_drop_down
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I have flown on United Airlines several times. Never had major issues other than the fact that flights can be too pricey and the seats are a bit uncomfortable and tight. I wouldn't ever not fly with United and I wouldn't not recommend them. I think overall it is a decent airline company.

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valerie reed

January 17th, 2020 Gulfport, MS DETAILS arrow_drop_down
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I always have a great experience flying with United. Staff is friendly and accommodating

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Gabriel Chappell

January 16th, 2020 Luling, LA DETAILS arrow_drop_down
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Liked it customer Service was good had a long flight which is never fun but they helped and it was good over all

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eunj

January 14th, 2020 ,

I hope you like the middle ages because modesty is key with United Airlines! Make sure those shorts arent *too* short.

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Mickey Mangum

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I fly United all the time. Great company, luggage always arrives. Clean planes, friendly staff and overall a great experience every time.

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Ellis Nishimoto

January 14th, 2020 Vacaville, CA DETAILS arrow_drop_down
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Good customer service and quality aircraft.

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DAVID HADAWAY

January 10th, 2020 Long Beach, MS DETAILS arrow_drop_down
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While I enjoy flying United, i wish they would do a better job when scheduling layovers. Too many times i had 30 minutes or less to make my connecting flight with the gate on the other side of the airport. I have found myself all too often running through airports desperately trying to make my next flight. Would give them 5 stars if not for this point.

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Ashley Smith

January 10th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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They have a free bank of movies, tv shows etc. to keep you entertained on the flight. The seats are very comfortable and the flight was smooth.

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Jacob

December 31st, 2019 American Fork, UT DETAILS arrow_drop_down
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United Airlines has the best flying experience you can find. Rarely canceling flights, they have the best seats and complimentary snacks.

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BJ Tenney

December 12th, 2019 Woods Cross, UT DETAILS arrow_drop_down
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I like the United airplanes, but I can't stand their baggage policy. Their fares are the same as other airlines, but for some reason they don't let you bring on a normal size carry on. It's ridiculous!!

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Angie Burnett

December 12th, 2019 Orem, UT DETAILS arrow_drop_down
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Good airline, have never had any problems. Nice flight attendants, they gave me free drinks on a flight so I can't complain.

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Connor

November 29th, 2019 Farmington, UT DETAILS arrow_drop_down
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United Airlines always has the best customer support and smoothest flights. Anytime that I can fly United, I pick them.

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Michelle W

November 27th, 2019 Coraopolis, PA DETAILS arrow_drop_down
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United is an airline I've only flown once, and I think I should start to use it more often. The staff is great, and the flight I was on they "performed" the speech at the beginning to make it entertaining and have us all pay attention. Pretty cool!

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Steve

November 27th, 2019 Midway, UT DETAILS arrow_drop_down
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I fly a lot, and within the last few years, it's mainly been on United. I have gotta say, quite impressed with the little amount of flights that have been canceled or delayed. Probably the most consistent airline I've flown on. Service is always good, not great, but I don't mind it.

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Amanda

November 26th, 2019 Montebello, CA

I recently flew with United Airlines from Chicago and have a neutral outlook on the company. The flight was delayed and also overbooked.

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Tom Gourley

November 20th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have flown with United several times and found their services to be very adequate. They offer a good schedule of flights, their pricing is competitive, and they try hard to take good care of their customers. I also like the snacks they offer onboard!

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Jon Robinson

November 18th, 2019 Riverton, UT DETAILS arrow_drop_down
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Flight was on time. Staff was friendly. Nothing really fancy about the experience, but they got me there.

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Todd Homitz

November 18th, 2019 Evans City, PA DETAILS arrow_drop_down
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Easy to navigate their site. Prices seem to be reasonable and the flight crew was awesome!!

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Desyree Houston

November 15th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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Great service on plane but in need of more leg room on flights

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Kaydence Bonino

November 15th, 2019 Riverton, UT DETAILS arrow_drop_down
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We flew to Mexico with United Airlines a few months ago. We had a great experience! The staff was very accommodating and made sure that our 3 kids were sitting by us. We were also able to find a good deal. No delays!

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Jon Posey

November 15th, 2019 Riverton, UT DETAILS arrow_drop_down
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Haven't been on a ton of flights with United but the one that stands out was when we had an issue with our plane, we had to get off, but United did a great job getting us on a different flights and actually got us to our destination faster so that was great.

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Amanda

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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I can't understand the pricing model and why some flights are just so expensive over other flights. Also they are lousy at communicating to customers about delays and cancellations.

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Brittany Wilkinson

November 12th, 2019 Herriman, UT DETAILS arrow_drop_down
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We have flown with United a few times. We enjoyed our flights and would fly again. The customer service was good and the planes are clean. Our flights were on time and it made traveling a breeze.

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Kathryn Robinson

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
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I have flown on United Airlines numerous times. They provide good customer service and their flights are reliable.

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Eric Smith

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
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United has always provided great service and kept us informed and comfortable while flying.

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Tom M

November 4th, 2019 Holmdel, NJ DETAILS arrow_drop_down
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When I fly, United Airlines is my first choice to fly. I live in New Jersey and it seems that everywhere I want to or need to go to United Airlines can get me there. I find that the price is competitive. The find the online booking and seat selection very easy to use. I have been a member of their Frequent Flyer program and signed up the rest of my family. We are looking forward to using the miles in the future.

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abby becht

October 31st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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One of the worst airlines to fly with. Would not recommend. I only fly with United if I have to. United has poor quality and their customer service is often times on and off, so you never know how you will be treated. It can also be expensive.

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Kate Gregory

October 22nd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I flew with my baby and we had a great experience. No cost to check the carseat, early boarding. No problems at all.

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Desi

October 17th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Just went a couple months ago and the people were also very kind. Really great entertainment too. I've watched a bunch of movies and was very relaxed. I slept a lot, and the treats made me happy! We had ice cream and a bunch of snacks!

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Aliza Henline

October 15th, 2019 Provo, UT DETAILS arrow_drop_down
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I have never had any bad experiences with the actual flights- I just have had a hard time finding affordable tickets to any of the destinations that I have wanted to go to. A little on the pricey side for the quality of experience.

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Cindy Delgado

October 14th, 2019 DETAILS arrow_drop_down
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Very good, they have always worked to get us to our destination when delayed or a weather issue.

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Carla S

October 14th, 2019 DETAILS arrow_drop_down
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Very friendly staff. Clean. Food is good.

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KayCee Belka

October 11th, 2019 Derby, KS DETAILS arrow_drop_down
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We have had wonderful experience with United Airlines, particularly when we have traveled overseas. Their quality of service is wonderful, and they take care to manage the minor details well. We have been impressed with the special attention and care they give to our children when they fly with us. The staff is always very friendly and helpful, and we have rarely experienced delays. If their price point was slightly lower, my review would be 5-star.

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Jon Scoresby

October 10th, 2019 Saratoga Springs, UT DETAILS arrow_drop_down
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United is good. I don't remember ever having a problem with the airline. One thing they did do once for me was get me home when Delta made me miss my connection. The transferred the ticket and put me on the next plane.

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ave

October 10th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I'm not crazy about United jumping on the band wagon of charging for their seat selection and for baggage, like every other airline is not doing. They aren't that great of an airline, with their older planes and outdated seats and interior.

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Jami Howell

October 7th, 2019 Farmington, UT DETAILS arrow_drop_down
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Not the best customer service and the flight times are not ideal. They canceled my flight for weather reasons and the weather report said clear skies at each of their stops throughout the flight.

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bailey jo

October 7th, 2019 Orem, UT DETAILS arrow_drop_down
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Not the best amenities but I've never had a problem with them or their service. Not my first choice but I've got no problem flying with them.

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Don Boren

October 4th, 2019 American Fork, UT DETAILS arrow_drop_down
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I feel like this is another cheap airline. They cut corners on customer service and benefits. They charge extra for everything including baggage, in flight food, etc.

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Jaime

October 3rd, 2019 American Fork, UT DETAILS arrow_drop_down
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I have never had any issue flying United. I think they are one of the better airlines. I would fly them again.