United Airlines is one of the oldest airlines in the United States, with some of its predecessors going back to the late 1920s. Originally, United Airlines was known as "The Boeing Company," and, in some ways, they still are the Boeing Company since this is the primary plane found in their fleet. United has nine airline hubs throughout the world. Its largest hub is in Houston and handles 16.6 million passengers every year, with 45,413 people getting on United flights every day. Chicago O'Hare is the company's largest hub in terms of departures. United flies Boeing 747s, 767s, 777s, and 787s. They also fly narrowbody Airbus 319s, 320s, Boeing 737s, and Boeing 757s, as well as various Embraer and Bombardier jets for its regional carriers. For its regional flights, United usually uses third-party carriers (such as ExpressJet) to get customers to and from smaller airports when traversing between mainline destinations. United Airlines is also a pretty safe airline. In the past twenty years, there have been 3 fatal flights, including two flights that crashed on 9/11, and one minor incident where some passengers and crewmembers were hurt on takeoff (though there was no structural damage to the aircraft).

 

The Good

  • Ticket prices
  • Boarding
  • Check-in
  • Destinations
  • In-flight services
  • Time in business

United Airlines has a low price guarantee on their tickets. They have some of the lowest ticket prices for both domestic and international flights. Their prices were often the exact same being offered by other large airlines (such as American Airlines or Delta). Because they are such a large airline, they have the ability to offer many different options for ticket times and connections. With their low prices and flexibility, many customers would be able to choose the flight that best suits them while using United. United also offers different discounts and promotions on their website and for reward club members. Customers can become a part of the MilagePlus program and earn different discounts with their miles. Customers can also have United email them specific discounts or promotions that are being offered.

United Airlines has a similar boarding process to many other airlines. Seats are chosen when purchasing tickets and can be changed or upgraded at the check-in time depending on availability. Boarding times vary depending on the flight locations and specific airports being used. United offers a few different methods of check-in including:

• Mobile check-in
• Online check-in
• Airport kiosks
• Airport check-in counters

Using the United mobile app, passengers can check-in for their flight 24 hours before departure and receive a mobile boarding pass. This speeds up the time at the airport and eliminates the need to keep track of a paper boarding pass. Passengers can also check-in 24 hours before departure on the online check-in and can also ask to receive a mobile boarding pass. If a passenger chooses to check-in at the airport, they have the choice of self-service kiosks (which are always open for use) or check-in counters which have specific hours of operation depending upon the airport.

United Airlines serves 374 different destinations, both domestic and international. This is a large number of destinations for an airline and makes United one of the larger airlines available. Some of their top destinations include:

• Rio de Janeiro and Sao Paulo
• Ft. Lauderdale from New York/Newark
• In and around California
• New York
• Chicago
• Las Vegas

United flies to Asia, the Americas, Europe, Oceania, and Africa. With all of their destinations, United would be able to serve many passengers on their flights. They would be able to provide a number of different options and because they offer more destinations than many other airlines, they would have more flight choices for passengers to choose from. United Airlines partners with a number of different airlines so that they are able to provide as many destinations as possible. They also continue to grow and their destinations are constantly changing and expanding.

United Airlines offers many of the customary in-flight services that are expected from passengers. Some of the details include:

• Dining: For economy flights, United offers a snack shop as well as an onboard bistro for their domestic flights. For international flights, they offer a complimentary meal. Often this is a three-course meal with a light snack and beverage options. They provide an option of beer, wine, and water. United also gives passengers the opportunity to order a special meal in advance for any dietary restrictions.
• Entertainment: There are a number of different options for entertainment on United Flights. Some of their planes offer personal devices. The passengers can use a personal device provided that it is already uploaded with a number of games, movies, and TV shows. Other planes offer screens on the back of the seats for passengers to view the entertainment options. And some of the United fleet has main screen entertainment. There is a screen at the front of the cabin for passengers to view the entertainment. The type of entertainment viewing option available for each flight can be found on the United website. They also offer magazines and packages of different DirecTV programs for purchase.
• Shopping: On international flights, United offers tax-free shopping for different items such as fragrances, cosmetics, and jewelry similar to many other airline shopping offers.
• Wi-Fi: United is in the process of making all of their planes have the option of Wi-Fi. Currently, 700 of their aircraft's do offer in-flight Wi-Fi for purchase. The prices vary depending on the specific flight and are not posted to view without specific flight information. Wi-Fi is also not permitted to be used to make any video calls on flights.

United Airlines has been in business for 89 years. They have become one of the oldest airlines, opening their company on April 6, 1926. Since they opened they have been committed to becoming the airline that customers want to fly with. They are currently offering the following to become that airline:

• Most extensive network: United flies 150 customers every year on close to 5,800 flights
• Most flat-bed seats: United offers the most flat-bed seats of any airline
• More overhead space: Passengers enjoy 66% more room
• More leg room in economy: Economy seating on United enjoys extra leg room for their seat

United Airlines also recently received their 5th consecutive perfect score on leading LGBT Equality Index for the Best Places to Work.

The Bad

  • Baggage
  • Flight statistics

United Airlines does not allow any checked baggage to be free for most of their flights. In comparison, a number of airlines do allow at least one piece of free checked baggage. A few international flights are free for one checked bag but generally the first checked bag costs $25, the second $35 or $100 for trans-Atlantic, and the third costs $150. Any additional baggage will cost $200 a piece. Additional baggage is also only accepted if the aircraft has room. While the cost is relatively low, it is still a cost while other airlines offer it for free.

The maximum exterior dimension (length + width + height) of standard checked baggage is 62 inches (158 cm), including handles and wheels. Having excess baggage weight or size will come at a fee to be determined by the specific weights and size of the baggage. However, there are restrictions including any baggage weighing over 100lbs will not be accepted (with the exception of assistive devices and musical instruments). Any baggage whose total outside dimensions are larger than 115 inches will not be accepted.

United Airlines flies close to 5,800 flights a year. When examining the daily flights that United flies to the most frequently, they did not have as high of performances when compared to other top airlines. Other airlines close to their size (such as Southwest and Delta) have slightly better statistics of daily flights than United does (as per Flightstats.com). Overall, United had roughly an 82% on time rate, a 7% late, 2% very late, 5% excessive and 1% of canceled flights according to Flightstats.com. Many other airlines have 0% canceled flights, unlike United. When looking at their most active routes, they received ratings lower than average for top airlines. Their top three routes include:

• Washington to San Francisco (3.5 stars, 91% on time)
• Los Angeles to Chicago (3.5 stars, 90% on time)
• Los Angeles to Houston (3.4 stars, 89% on time)

When compared to other airlines that have many high four-star ratings and some five-star ratings, United's 3.5 stars are low. United's most active routes are all domestic routes so it is hard to say how they compare with other airlines on international flights. Their lowest rated flight was the route of Houston to Newark with only 1.9 stars and 78% on-time according to Flightstats.com.

The Bottom Line

We recommend United Airlines as a top airline company. They offer very low prices and tons of flights that consistently leave and arrive on-time. They also are improving their in-flight service to ultimately enhance the overall user experience.

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User Reviews

Star Rating

3.1
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490 Reviews

Review Breakdown

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3 star
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1 star
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Nicholas Genes

February 13th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Used them for work. They are over priced and overpacked. The seats seem to get smaller each time I use them.

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Cole Colombo

February 12th, 2020 Managua, MN DETAILS arrow_drop_down
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When I flew United, I didn’t have the best customer service experience but the flight was good. Also, the leg room was bigger than other ones I’ve been on.

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Yisha Gu

February 11th, 2020 Downers Grove, IL DETAILS arrow_drop_down
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My family are United Airline mileage card member holder for over 10 years. We have redeemed some international flight during summer. It was a BIG saver! Thank you United Airline!

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Candace Barrow

February 11th, 2020 Venus, TX DETAILS arrow_drop_down

All the people we met were very friendly and helpful. The only problem was at the Houston arrival. The attendant who brought me a wheelchair insisted that we go to our connecting flight on a cart. It was extremely difficult for me to get on the cart and caused me to strain my back causing me more pain than I already had. All the other wheelchair attendants were very very helpful.

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Paul

February 11th, 2020 DETAILS arrow_drop_down

8 HOUR DELAY IN AIRPORT ONLY OFFERED 50.00 VOUCHER

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fernandopessoa

February 11th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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We flew United to Brazil in December and had a less than optimal experience. The staff at the airport were slow and not very friendly and then we had the same experience with the staff on the plane.

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Mickey Wilson

February 10th, 2020 Sacramento, CA DETAILS arrow_drop_down
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I used to really enjoy flying with United, but after having a bad experience with their customer service department I probably won’t fly with them again.

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Jillaine Clark

February 10th, 2020 Orem, UT DETAILS arrow_drop_down
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I love that United gives the Swoop Waffle cookies! I love those!! They've always been great to me, no complaints here!

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Isabel

February 10th, 2020 Managua, MN DETAILS arrow_drop_down
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Flying with United is miserable. The staff is rude and they yelled at me when I needed help.

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Mike Wilson

February 10th, 2020 Baytown, TX DETAILS arrow_drop_down
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Long time United flyer. Love the extras you get included like their United Lounges and no baggage fees. Downside is they tend to be more pricey than some of their competitors.

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Eddie Rios

February 10th, 2020 Ogden, UT DETAILS arrow_drop_down
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United Airlines has been a staple in the flying industry for decades. It is trusted and safe to travel with United. I have been able to get economy pricing that has been hard to beat. I also love the variety of routes and flight times. Their flight crews are professional and cordial. Can't miss with United Airlines!

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Bailey Wilson

February 10th, 2020 Lubbock, TX DETAILS arrow_drop_down
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Great flights horrible customer service. My sister had bought a ticket to fly home with her bunny then they changed the rules 3 days before she was supposed to fly home. they made no changes to their website just told her she could not bring her bunny in the cabin anymore.

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Taylee Warner

February 7th, 2020 Pocatello, ID DETAILS arrow_drop_down
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I have flown with United Airlines and I personally had a good time. I thought the customer service was great and it was a good flight.

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terryjamison

February 6th, 2020 Madison, MS

United airlines is a great way to travel . Always great service and very pleasant staff

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Ana LaBorde

February 6th, 2020 Norcross, GA DETAILS arrow_drop_down
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Our flight was rescheduled due to weather. We had two connecting flights, and I asked about my luggage at every airport to ensure it would arrive. All five checked bags arrived up to a week late.

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Seth

February 5th, 2020 Managua, MN DETAILS arrow_drop_down
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It was a decent flights in comparison but the reason I gave it 3 stars was because of the customer service. The flight attendants weren’t very friendly and seemed like they didn’t want to be there.

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Martha Gourley

February 5th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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United offers a good variety of flight times and locations. When I have used them I have found them to be reliable and offering good customer service.

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Jamie Neider

February 5th, 2020 Magna, UT DETAILS arrow_drop_down
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Flew United to Paris. Every flight landed and left on time. Very much appreciated when we had a lot of connecting flights.

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David T

February 5th, 2020 Draper, UT DETAILS arrow_drop_down
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I'm not a fan of United. I feel like every time I fly them, their flights are delayed, they lose bags, and they aren't very pleasant to deal with.

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Makayla Manus

February 4th, 2020 Long Beach, MS

United Airlines is a fantastic airline to fly with. The pilots are great and the flight attendants work hard to make you comfortable.

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SnowballH

February 3rd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Love all the choices and options of flights that United has to offer. Good customer service!

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Christina Shumway

February 3rd, 2020 Managua, MN DETAILS arrow_drop_down
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United is terrible. I will never book with them again. The staff is rude and inconsiderate.

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Audrey Mitchell

January 31st, 2020 Managua, MN DETAILS arrow_drop_down
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The flight attendant are very helpful and friendly. The aircraft itself was clean and well-kept. They have such an array of locations to fly to which is nice.

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Darbles32

January 31st, 2020 Managua, MN DETAILS arrow_drop_down
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United is a good airline to fly through. I have not had any problems and the staff have always been friendly even at crazy hours in the night

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Clarissa Crawford

January 31st, 2020 Managua, MN DETAILS arrow_drop_down
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United not the best airline. Every flight I have been on has a lot of complications which causes a very stressful vacation. The only good thing is that their flights are cheap.

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Michelle Schow

January 31st, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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United has great flight options, especially within the US. Their fares are competitive with other airlines and they often have multiple direct flight options every day.

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JamieD

January 30th, 2020 Orange, CA DETAILS arrow_drop_down
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Great airline! We’ve had a great experience every time. They’re reliable and have great customer service

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mislead

January 30th, 2020 La Palma, CA DETAILS arrow_drop_down

not punctual, poor food service and low quality, cramped seating

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Joel Feldman

January 30th, 2020 Santa Rosa, CA DETAILS arrow_drop_down

Have flown with them for decades. No matter what people say and the choices available I love them and will be loyal to this airline

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Jean

January 30th, 2020 Sarasota, FL DETAILS arrow_drop_down

Several flights in 2019 - all on time, luggage not lost; called when had 45 minute time frame between flights and my seat was moved up without additional cost; food available for sale has met my neds when there is no time to purchase food at given airport; card members has opportunity to purchase miles

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Ronald Valente

January 30th, 2020 Cape Coral, FL DETAILS arrow_drop_down

Very good airline treats you like a human should be treated!

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Hope Smith

January 30th, 2020 Chicago, IL DETAILS arrow_drop_down

I use a walkef , so I needed.a wheelchair to get to.and from.My flights. That service is really good and everyone I encountered was pleasant and very professional. Where it could improve is in transporting my rollator. It is bulky and heavy. Carrying it on my lap is very uncomfortable, awkward, anxiety producing. It would be helpful if a better.solution could be found.

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MH Giddings II

January 30th, 2020 Santa Maria, CA DETAILS arrow_drop_down

Most destinations around the world. Have always been treated with the utmost respect.

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RHWofPA

January 30th, 2020 Mohnton, PA DETAILS arrow_drop_down

It was a direct flight San Francisco to Baltimore, we took off on time, they came through several times for beverages, I liked the waffle cookie, and the air staff was friendly enough.

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Bryndie

January 30th, 2020 Managua, MN DETAILS arrow_drop_down
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I’ve never had an incredible experience with United but I’ve also never had a horrible one. Occasionally I’ll get a snappy flight attended but I’ve been on United flights with really awesome flight attendants too so it evens out.

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Jesse Rice

January 30th, 2020 Biloxi, MS DETAILS arrow_drop_down
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I was left wanton on this company. I can say I got where I was going but was not impressed. The plane was cramped and needed cleaning, the employees didn't care much for what they were doing and for that price I should have at least gotten a better time slot for my travel.

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Erika Shumway

January 29th, 2020 Managua, MN DETAILS arrow_drop_down
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I will never be booking with United Airlines again. I booked a flight to New York City through United and they delayed the first flight by 3 hours because they didn't schedule enough employees, which then caused me to miss my next flight. The staff was very rude, and I had to wait in the airport for another 7 hours. The way back home was worse. Beginning with the first flight there were constant delays, and they only continued to happen. Again, I missed my next flight. The staff was rude and unapologetic. I had to sleep in the airport, causing me to be late to work the next day.

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Tori smith

January 29th, 2020 Mesa, AZ DETAILS arrow_drop_down
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They make everyone on the flight feel comfortable and feel good about the takeoff

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PessoaJ

January 28th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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United is my least favorite airline. I have had several poor experiences with them. Their customer service is not up to par.

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down
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My business flight was delayed and I arrived late. The onboard service was terrible and I will not use them again...!

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Thomas

January 28th, 2020 DETAILS arrow_drop_down

They put me in the very rear of the plane and I am disabled and could not get into the seat and was taken off the plane. The flight personal are very rude and do not know how to be polite...

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Marla Eich

January 28th, 2020 DETAILS arrow_drop_down

Good airline, for all travel will take care of you and has extras!

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Ellen

January 28th, 2020 DETAILS arrow_drop_down

Negative in every way. Unfriendly, expensive, and in accommodating. The staff on ground and in air are surly and downright rude

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down

Lost buggage on every flight in my last three flights, delays that made me miss connections. I do not fly any longer.

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down

My experience was not that good because my flight was delayed and I arrived late. The onboard service was terrible. During the middle of the flight one of the passengers had passed very bad wind and the entire plane had a bad odor in it...!

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Daniela

January 27th, 2020 DETAILS arrow_drop_down

The flight team was really unprepared. They delayed the flight

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James OKeefe

January 27th, 2020 DETAILS arrow_drop_down

I was treated with excellence and respect. I would fly this airline every time.

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Susan Chilcott

January 27th, 2020 DETAILS arrow_drop_down

Generally better than average in terms of on time departure/arrival. United Club customer service agents better than general service. If you fly regularly, membership worth the investment.

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Eric Kreigline

January 27th, 2020 DETAILS arrow_drop_down
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Pretty good except had a problem with associated at ticket booth got a little smart with me I guess was having bad day then he calm down a little later

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Ernie Gobee

January 27th, 2020 DETAILS arrow_drop_down
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UA has always taken care of my needs, often before I made the request.