United Airlines is one of the oldest airlines in the United States, with some of its predecessors going back to the late 1920s. Originally, United Airlines was known as "The Boeing Company," and, in some ways, they still are the Boeing Company since this is the primary plane found in their fleet. United has nine airline hubs throughout the world. Its largest hub is in Houston and handles 16.6 million passengers every year, with 45,413 people getting on United flights every day. Chicago O'Hare is the company's largest hub in terms of departures. United flies Boeing 747s, 767s, 777s, and 787s. They also fly narrowbody Airbus 319s, 320s, Boeing 737s, and Boeing 757s, as well as various Embraer and Bombardier jets for its regional carriers. For its regional flights, United usually uses third-party carriers (such as ExpressJet) to get customers to and from smaller airports when traversing between mainline destinations. United Airlines is also a pretty safe airline. In the past twenty years, there have been 3 fatal flights, including two flights that crashed on 9/11, and one minor incident where some passengers and crewmembers were hurt on takeoff (though there was no structural damage to the aircraft).

 

The Good

  • Ticket prices
  • Boarding
  • Check-in
  • Destinations
  • In-flight services
  • Time in business

United Airlines has a low price guarantee on their tickets. They have some of the lowest ticket prices for both domestic and international flights. Their prices were often the exact same being offered by other large airlines (such as American Airlines or Delta). Because they are such a large airline, they have the ability to offer many different options for ticket times and connections. With their low prices and flexibility, many customers would be able to choose the flight that best suits them while using United. United also offers different discounts and promotions on their website and for reward club members. Customers can become a part of the MilagePlus program and earn different discounts with their miles. Customers can also have United email them specific discounts or promotions that are being offered.

United Airlines has a similar boarding process to many other airlines. Seats are chosen when purchasing tickets and can be changed or upgraded at the check-in time depending on availability. Boarding times vary depending on the flight locations and specific airports being used. United offers a few different methods of check-in including:

• Mobile check-in
• Online check-in
• Airport kiosks
• Airport check-in counters

Using the United mobile app, passengers can check-in for their flight 24 hours before departure and receive a mobile boarding pass. This speeds up the time at the airport and eliminates the need to keep track of a paper boarding pass. Passengers can also check-in 24 hours before departure on the online check-in and can also ask to receive a mobile boarding pass. If a passenger chooses to check-in at the airport, they have the choice of self-service kiosks (which are always open for use) or check-in counters which have specific hours of operation depending upon the airport.

United Airlines serves 374 different destinations, both domestic and international. This is a large number of destinations for an airline and makes United one of the larger airlines available. Some of their top destinations include:

• Rio de Janeiro and Sao Paulo
• Ft. Lauderdale from New York/Newark
• In and around California
• New York
• Chicago
• Las Vegas

United flies to Asia, the Americas, Europe, Oceania, and Africa. With all of their destinations, United would be able to serve many passengers on their flights. They would be able to provide a number of different options and because they offer more destinations than many other airlines, they would have more flight choices for passengers to choose from. United Airlines partners with a number of different airlines so that they are able to provide as many destinations as possible. They also continue to grow and their destinations are constantly changing and expanding.

United Airlines offers many of the customary in-flight services that are expected from passengers. Some of the details include:

• Dining: For economy flights, United offers a snack shop as well as an onboard bistro for their domestic flights. For international flights, they offer a complimentary meal. Often this is a three-course meal with a light snack and beverage options. They provide an option of beer, wine, and water. United also gives passengers the opportunity to order a special meal in advance for any dietary restrictions.
• Entertainment: There are a number of different options for entertainment on United Flights. Some of their planes offer personal devices. The passengers can use a personal device provided that it is already uploaded with a number of games, movies, and TV shows. Other planes offer screens on the back of the seats for passengers to view the entertainment options. And some of the United fleet has main screen entertainment. There is a screen at the front of the cabin for passengers to view the entertainment. The type of entertainment viewing option available for each flight can be found on the United website. They also offer magazines and packages of different DirecTV programs for purchase.
• Shopping: On international flights, United offers tax-free shopping for different items such as fragrances, cosmetics, and jewelry similar to many other airline shopping offers.
• Wi-Fi: United is in the process of making all of their planes have the option of Wi-Fi. Currently, 700 of their aircraft's do offer in-flight Wi-Fi for purchase. The prices vary depending on the specific flight and are not posted to view without specific flight information. Wi-Fi is also not permitted to be used to make any video calls on flights.

United Airlines has been in business for 89 years. They have become one of the oldest airlines, opening their company on April 6, 1926. Since they opened they have been committed to becoming the airline that customers want to fly with. They are currently offering the following to become that airline:

• Most extensive network: United flies 150 customers every year on close to 5,800 flights
• Most flat-bed seats: United offers the most flat-bed seats of any airline
• More overhead space: Passengers enjoy 66% more room
• More leg room in economy: Economy seating on United enjoys extra leg room for their seat

United Airlines also recently received their 5th consecutive perfect score on leading LGBT Equality Index for the Best Places to Work.

The Bad

  • Baggage
  • Flight statistics

United Airlines does not allow any checked baggage to be free for most of their flights. In comparison, a number of airlines do allow at least one piece of free checked baggage. A few international flights are free for one checked bag but generally the first checked bag costs $25, the second $35 or $100 for trans-Atlantic, and the third costs $150. Any additional baggage will cost $200 a piece. Additional baggage is also only accepted if the aircraft has room. While the cost is relatively low, it is still a cost while other airlines offer it for free.

The maximum exterior dimension (length + width + height) of standard checked baggage is 62 inches (158 cm), including handles and wheels. Having excess baggage weight or size will come at a fee to be determined by the specific weights and size of the baggage. However, there are restrictions including any baggage weighing over 100lbs will not be accepted (with the exception of assistive devices and musical instruments). Any baggage whose total outside dimensions are larger than 115 inches will not be accepted.

United Airlines flies close to 5,800 flights a year. When examining the daily flights that United flies to the most frequently, they did not have as high of performances when compared to other top airlines. Other airlines close to their size (such as Southwest and Delta) have slightly better statistics of daily flights than United does (as per Flightstats.com). Overall, United had roughly an 82% on time rate, a 7% late, 2% very late, 5% excessive and 1% of canceled flights according to Flightstats.com. Many other airlines have 0% canceled flights, unlike United. When looking at their most active routes, they received ratings lower than average for top airlines. Their top three routes include:

• Washington to San Francisco (3.5 stars, 91% on time)
• Los Angeles to Chicago (3.5 stars, 90% on time)
• Los Angeles to Houston (3.4 stars, 89% on time)

When compared to other airlines that have many high four-star ratings and some five-star ratings, United's 3.5 stars are low. United's most active routes are all domestic routes so it is hard to say how they compare with other airlines on international flights. Their lowest rated flight was the route of Houston to Newark with only 1.9 stars and 78% on-time according to Flightstats.com.

The Bottom Line

We recommend United Airlines as a top airline company. They offer very low prices and tons of flights that consistently leave and arrive on-time. They also are improving their in-flight service to ultimately enhance the overall user experience.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.1
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489 Reviews

Review Breakdown

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1 star
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Mark K J Robinson

April 17th, 2020 Old Lyme, CT DETAILS arrow_drop_down
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they could improve by refunding tickets which can not be used during the coronavirus! They are good at connections

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MattB

April 6th, 2020 American Fork, UT DETAILS arrow_drop_down
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We’ve had good experiences with United! The last flight our family took with them was a pleasant experience with great customer service, kind and Caring staff and reasonable and competitive rates.

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Natalie Brown

April 6th, 2020 Boulder, CO DETAILS arrow_drop_down
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I was not able to use my ticket to fly due to the Coronavirus. I was not able to be refunded but instead was given a ticket credit, alright fair. I just had to go online, quickly cancel and then was given a voucher for 12 months. Easy, simple, and did not involve having to make call after call to cancel my ticket. I will look into using United more in the future.

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Gerald Hays

March 30th, 2020 Layton, UT DETAILS arrow_drop_down
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This is a good airlines with good customer service. Friendly and helpful flight attendants. My flight was short but I was comfortable.

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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United is a nice airline. I think I like it better than frontier. I don't fly it very often though but they have better seats than frontier. They can be on the more expensive side depending on certain things.

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Steve Jones

March 20th, 2020 Riverton, UT DETAILS arrow_drop_down
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I enjoyed our recent experience flying with United AIrlines. The staff was very courteous and professional, and went above and beyond necessary in helping us reschedule our flights, mid vacation, due to an unfortunate experience. Will definitely be flying with United again soon.

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Karina Aguilar

March 18th, 2020 Managua, MN DETAILS arrow_drop_down
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on my flight to united they lost my bag and when I went to the counter they just gave me a number to call and told me to move so they could help the next customer!!

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Elizabeth Norton

March 12th, 2020 , DETAILS arrow_drop_down
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Good experience, and a big clean plane. I feel like the prices are a little high, but the quality is good. I was happy with my experience, and I felt I was treated with kindness and respect the entire time.

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Austin Stelmach

March 12th, 2020 Boulder, CO DETAILS arrow_drop_down
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I always fly with United on my way back home from University. It's a quick flight, great service, and always a great experience.

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Logan Hudson

March 10th, 2020 Norcross, GA DETAILS arrow_drop_down
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My flight to Pensacola left and landed early which was a good experience. However, the leg room and extra space was not as great compared to other airlines. The on board customer service was great.

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Holly Brown

March 10th, 2020 Saint Amant, LA DETAILS arrow_drop_down
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A comfortable flight with welcoming staff and good customer service when I had to move seats

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Rocio Diaz

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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The staff are pleasant and attentive. The food is good and the seats are comfortable. Very reliable and cancelations do not often happen. Very happy with them.

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hmarashi

March 10th, 2020 Belleville, NJ DETAILS arrow_drop_down
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United is the only airline I use to fly to and from California, every year my family and I visit our cousins in LA, United flights are priced fairly and in flight meal options were stupendous.

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Michelle Baria

March 10th, 2020 New York, NY DETAILS arrow_drop_down
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I've flown United quite a few times now and I normally have a really good experience! They have a great app and a good entertainment selection. It's also pretty typical that we end up getting to the destination early, which I always enjoy!

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Lizabeth Augustine

March 9th, 2020 Holmdel, NJ DETAILS arrow_drop_down
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I have been flying United consistently since the 1990's. Have always had a pleasant experience. On our honeymoon we missed our flight and they got us on another flight as soon as humanly possible. Always had the same customer service since that memorable and only flight we ever missed. Our daughter now flies United. Nice to see a company be safe and successful. Thank you.

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Elizabeth Klemm

March 9th, 2020 Windermere, FL

I have used United Airlines a few times in the past for family vacations. The flight attendants are always very friendly and I love their customer service.

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Linda Hays

March 9th, 2020 Pocatello, ID DETAILS arrow_drop_down
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United Airlines has good customer service and reasonable prices. Their flight attendants are friendly.

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Myken

March 9th, 2020 American Fork, UT DETAILS arrow_drop_down
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Our family has enjoyed our flights with United. We felt like valued and important customers

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Janan Grange

March 9th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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I fly United Airlines often. I have never had any issues with them. My flights have been on time, they have communicated any changes and the customer service has been great.

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Azrienne

March 9th, 2020 Tallahassee, FL

great service! the flight was smooth and our pilot was extremely nice as well as the flight attendants. would fly again!

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AGenes

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Always have a positive experience with United. Great prices and lots of destinations!

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Natalia Correa MDTribe

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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United has always had amazing customer service when I fly with them. I have never experienced delays or booking issues. Very reliable services!

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Mhorne182

March 4th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I don’t fly United too often but my last experience wasn’t great. The flight crew seemed indifferent and processes seemed inefficient. Would try again but don’t love it.

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Randi Nelson

March 2nd, 2020 Managua, MN DETAILS arrow_drop_down
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United Airlines has been a great airline company when traveling around the United States. The planes are in great condition with updated electronic features

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James Conder

March 2nd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I was able to fly on United a handful of times when I was traveling for work. Good Company and great customer service. Seating was always good and in flight snacks were always quick to come through.

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Zabsanti

February 26th, 2020 Silverhill, AL DETAILS arrow_drop_down
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I have been on a couple of united airlines flight and the quality if the flights have been very good. However their pricing is a bit pricey

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Hallieford

February 26th, 2020 Orem, UT DETAILS arrow_drop_down
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United is our top choice. The airway fees are always affordable. Their great customer service makes booking easy.

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take7

February 26th, 2020 Sandy, UT

received a travel waiver because of weather problems in destinations in my flight itinerary. I didn't like to have to work around my original plans but they were gracious and helpful and it worked out in the end.

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stevey shumway

February 25th, 2020 Orem, UT DETAILS arrow_drop_down
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I absolutely love flying with United. I flew with them to Europe in 2017, and I do not have enough great things to say about them! The customer service was phenomenal, the flight attendant were the nicest! Everything was very nice and organized. I have never enjoyed a trip more and I do believe it was because of the great airline I was flying with.

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Stephanie Love

February 25th, 2020 Herriman, UT DETAILS arrow_drop_down
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I used united airlines a few times, but I feel like they are pretty over priced. I can usually find a lot better deals from other airlines. I don’t feel like they offer anything more than the other airlines to pay the more expensive rate. They aren’t usually my first choice.

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Mykahla Nelson

February 25th, 2020 Managua, MN DETAILS arrow_drop_down
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This airline is horrible! All the staff were so rude! We ended up missing our connecting flight and had to sleep in the airport! This happen both ways!

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Madison Brown

February 25th, 2020 Layton, UT DETAILS arrow_drop_down
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The flight attendant are good, the flights sometimes get delayed. The staff was great and friendly.

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JD Dunklee

February 25th, 2020 Norcross, GA DETAILS arrow_drop_down
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United is a very good experience flying, however I have had many delays with United

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Adria

February 25th, 2020 Riverton, UT DETAILS arrow_drop_down
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I fly often and use this airline on occasion. It has been reliable and haven’t had any negative experiences

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Dwhoush

February 21st, 2020 Slidell, LA DETAILS arrow_drop_down
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I loved the flight and the staff, but I did not love the fact that my luggage was lost.

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Michelle Rios

February 21st, 2020 Ogden, UT DETAILS arrow_drop_down
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We have flown United a few times. Not our favorite choice as they charge extra for checked baggage and the boarding is chaotic. The staff was not welcoming or friendly. But they got us to our destination, too bad our luggage didn't get there with us.

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Nichole Hiatt

February 20th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We flew with United last October. The plane was nice with tv screens and plugs to charge electronics. Our flight was always on time. Overall it was a good experience.

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Valentino Chanel

February 20th, 2020 South Jordan, UT DETAILS arrow_drop_down
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I’ve flown United only 1 time and it wasn’t what you’d expect when you spend 800 plus! Customer service agent at the desk was bored and non attentive. The snacks were lame. The plane itself seemed old and worn down. Wouldn’t fly this airline again unless it was the last resort!

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Rebecca

February 20th, 2020 Managua, MN DETAILS arrow_drop_down
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United Airlines is a joke. The staff is terrible, the flight is terrible. Not worth anyone’s time.

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Kaitlyn Rios

February 20th, 2020 Ogden, UT DETAILS arrow_drop_down
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United Airlines was an amazing experience. I flew with them often and found that they treated me right. Great service, friendly flight crews, and easy reservations. Great overall.

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Cim Carver

February 19th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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I try to avoid United when I can. Their customer service really leaves a lot to be desired and the equipment that I’ve flown on is also lackluster.

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Joseph rex

February 19th, 2020 Herriman, UT DETAILS arrow_drop_down
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Seems like United is always the most expensive option out of Say Lake unless I’m going to Chicago.

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AveryRex

February 18th, 2020 , UT DETAILS arrow_drop_down
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United is one of my least favorite airlines. It seems that every single time I am on United then there is something mechanically wrong.

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Syl

February 18th, 2020 North Port, FL DETAILS arrow_drop_down
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The problem with United is the price are so high. You can flight with other airlines at the same destination for better price.

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AmyConder22

February 18th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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My grandpa worked for United and so we have used buddy passes with them until they took that away. I have since flown on them a couple of time and they have been great. The flight attendants all were great in the flights

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Rommie Bishop III

February 18th, 2020 Rexburg, ID DETAILS arrow_drop_down
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I've flown with United several times now and they seem to always have decent prices. The service isn't the best, the difference is negligible compared to other airlines. Its good to fly with them.

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Bennett Robinson

February 18th, 2020 Riverton, UT DETAILS arrow_drop_down
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United Airlines has great flight options, especially when traveling domestically. Their prices are pretty comparable to other major airlines and they are a company you can trust to get you where you need to be.

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Timothy W Cogswell

February 14th, 2020 Oscoda, MI DETAILS arrow_drop_down

First class all the way, from tickets too boarding, flight, stewardess all excellant, Perfect experience

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Qiao

February 13th, 2020 Bethesda, MD DETAILS arrow_drop_down
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This is my favorite airline, I use for most my trips national and international. it is tide, on time, and crews are friendly. I am planing to book tickets to Orlando this summer.

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Nicholas Genes

February 13th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Used them for work. They are over priced and overpacked. The seats seem to get smaller each time I use them.