Sun Country Airlines


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Sun Country Airlines, the Hometown Airline, has proven their ability to work hard and evolve as needed. The company was founded in 1982 in the Twin Cities of Minneapolis/St. Paul, Minnesota. Starting out with only 33 employees meant lots of serious ambition and hard work was demonstrated to help the company grow—in addition to their regular duties, flight attendants prepared meals and pilots updated manuals! Their efforts paid off quickly, and the company was profitable after only six weeks. In 1999, Sun Country doubled its fleet and its workforce and became a scheduled carrier. Over time this small company has continued to blossom. Today their services include many features that the big name airlines offer, including a rewards program (UFly) and travel insurance (UFlex).  

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The Good

  • Environmentally friendly
  • Awards
  • Travel insurance
  • Rewards program
  • On-time percentage

One great thing about Sun Country is their impressive efforts to reduce their carbon footprint. In fact, according to their website, they are one of the most environmentally friendly airlines around. Here are some of the ways Sun Country is going green:

-Over 90% of the food served on Sun Country flights is from Minnesota, which saves resources typically used for shipping food

-A paperless airline, Sun Country significantly reduces waste by allowing travelers to print their own tickets and itineraries

-Sun Country flies Boeing 737-800's, which have the lowest carbon emissions per seat of any aircraft in its size class

After 33 years in business, it's clear they have had practice addressing issues and doing their best to make things right for consumers. According to their website, Sun Country has been listed as one of the Top Ten Domestic Airlines by Travel+Leisure magazine for five years in a row and Conde Nast Travelers magazine for three years in a row.

Sun Country offers travel insurance, called UFlex, that allows passengers to make up to three time, date, destination and name changes on their flight itinerary without paying change fees. The only fee that may be accrued is the difference between the original purchased ticket and an upgraded ticket. This impressive package is available for only $30 per passenger.

The UFly Rewards program is another great feature offered to Sun Country customers that allows members to earn rewards for points earned rather than dollars spent. Points can be earned from plane ticket purchases, First Class upgrades, Sun Country Airlines Visa Signature credit card purchases, and partner purchases (LifeLock, Hertz and 1-800-FLOWERS.COM). Benefits of UFly Rewards include:

  • Pool your points with up to nine other UFly members
  • Redeem points for one-way and round-trip tickets and upgrades with no blackout dates or capacity controls
  • Remain an active member of UFly and your points will not expire

As if that wasn't enough to get you all warm and fuzzy at the thought of flying with Sun Country, reports over the last two months (May 1, 2015 to June 30, 2015) show an on-time percentage of 86% with only 2% of flights being excessively late.

The Bad

  • Destinations
  • No Wi-Fi

While people seem to be pleased with their Sun Country experience, the reality is: the airline doesn't offer service to very many locations. With only around 35 destinations across the United States, Mexico, Central America and the Caribbean, many sought-after destinations are not yet available.

The fact that none of their planes are currently equipped with Wi-Fi capability is a notable ding on a passenger's idea of a convenient, comfortable flight experience. With the increased demand for Wi-Fi availability, Allegiant hopes to offer this feature to customers in the near future.

The Bottom Line

Overall, Sun Country is an excellent choice when deciding which airline to travel with. They are environmentally friendly; they have excellent ratings and recognition, they arrive and depart on-time with great consistency. Offering fair prices and great customer service, there is no reason to doubt that Sun Country will meet your traveling needs.