- Ticket prices
- On-time percentage
- Time in business
As a smaller airline company, Singapore Airlines does not have as many flights as some of the larger names in the industry. These means that the flights they do offer are very specific and the cost does not vary as it would with larger companies such as Delta or American Airlines whose ticket prices can change daily. In comparison to these companies, however, Singapore Airlines has competitive ticket prices. Though the flights are fewer and farther between, their pricing is often cheaper than other airline companies in the industry. Along with their cheaper ticket pricing, Singapore Airlines also offers their customers special deals for flying with them, and for being returning customers. These deals often include even cheaper ticket prices.
Most airlines have similar bag checking policies and very few vary from these standards. The difference comes in the price airlines charge for baggage that exceeds the standard amount allowed which are generally two bags per customers that cannot weigh over seventy pounds each. Singapore Airlines follows these guidelines and as for customer’s excess baggage, they charge based on the weight on the bags. As the weight goes up, so does the extra charge for the baggage. On average, customers can expect to pay an extra hundred dollars or more for bringing more than the allotted amount of baggage. Singapore Airlines also makes this information easily accessible with a chart that is clearly laid out for customers who know in advance that they will exceed the baggage policy. Location also plays a factor with the cost of extra bags. Depending on where a customer is flying out of, the price of their extra baggage can be different. This is due to the different rules and regulations each country has set on bag checking policies.
Singapore Airlines tries their best to make customers as comfortable as possible during the entire boarding process. One of the great benefits they offer to their customers is their boarding pass deals. These deals come from having a boarding pass through Singapore Airlines, and getting exclusive deals and discounts through select locations prior to the actual flight. Another convenience that is provided to customers of Singapore Airlines is the ability to check in for a flight either online, on a mobile device or at the airport itself. This allows flexibility for customers with busy schedules and allows the company to best fit all of their client’s different needs. Like many other airline companies, Singapore Airlines also has several different lounge options for higher cabin class customers who are waiting for their flights.
Even though the flight list for Singapore Airlines is small, the on-time percentage values for the company are excellent. Singapore Airlines has an eighty-three percent on-time average for all of their flights according to Flightstats.com. They also have low statistics on late flights, cancelled flights and diverted flights, which means that customers can count on Singapore Airlines for keeping a tight schedule and getting their customers to their destinations on time. A side note to add to this, however, is that in a list showing the most active flights for the company, the most active flight is within Singapore. Few flights go further and the ones that do, do not often come to the United States.
Singapore Airlines has a long, rich history and has come a long way in trying to keep up with the modern day airline world. The company began long ago in the 1940’s as Malayan Airways. It wasn’t until 1972 that their name was changed and they became a more specific airline company called Singapore Airlines. The company has changed and moved with the times as it has grown into the airline business it is today. With such a long history, the company has made many strides to being a great airline competitor. More recently they have developed the first all business non-stop flights from Singapore to New York and Los Angeles. These kinds of demonstrations show that Singapore Airlines tries to keep up with the modern airline industry by staying innovative and proving the best for their customers needs.
- In-flight services
As mentioned before, Singapore Airlines is a smaller airline company that does not offer as many flights as many of their competition in the industry. Singapore Airlines travels to sixty different cities in over thirty countries across the world. Their locations include cities in Southeast Asia, South Asia, Australia and New Zeland, North Asia, Europe, the Americas, West Asia and Africa. Within the United States, Singapore Airlines flies into Houston, Los Angeles, New York, San Francisco, and Sao Paulo. Although it should be noted, that not all of these locations are available all the time for flights. The airline company will give a range of dates that these locations will be available but there is only that window of time, for a customer to use a certain destination until Singapore Airlines flies to the location again. Compared to other airlines, the list of destinations through Singapore Airlines is very small and it does not offer the flexibility that many other airline companies in the industry have the advantage of offering to their customers.
The in-flight services offered through Singapore Airlines are comparable to the bigger name airline companies in the industry. Singapore Airlines offers entertainment, dining services and even suited depending on a customer’s cabin class. For entertainment, customers have choices between movies, television programs, music, and games. All of these entertainment choices are offered through on screen devices located on passengers seats and controlled by handheld modern day technology remotes. The dining services vary depending on cabin class but each cuisine is specially made to reflect the culinary influences of the regions to which they are flying. Singapore Airlines also gives customers the opportunity to pre-order their meal before their flight ensuring they receive exactly what they during their Singapore Airline experience. They also cater to special dietary restrictions as well as special meals for baby, infants and children. When compared to other airlines these in-flight services are standard and can be found across many different companies. However, it is still important that Singapore Airlines offers the services as it show they are competitive in their customer service.