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20 User Reviews

6.6

Overall Score

KLM has been around for almost 100 years and offers some great in-flight service amenities. They have average ticket prices and standard check-in, boarding, and baggage procedures.  

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The Good

  • Ticket prices
  • Check-in process
  • Destinations
  • Flight statistics
  • Entertainment
  • Time in business
KLM offers average priced tickets. On both domestic and international, their ticket prices were neither the highest nor lowest available. On domestic flights they were often close to the cheapest and had many good deals available. On international flights, they were on the higher end of the price range, though still not the highest. The KLM website offers different deals and promotions which may make their ticket price be the best priced available. They also offer customers to become a part of their rewards program, Flying Blue. Members can earn miles through this program that can later be used to make their flight purchase that much less expensive. KLM makes boarding their planes even easier with their check-in process. They allow passengers to choose their seat while checking in, or purchase a seat in the economy comfort zone with extra leg room. This makes boarding easier for passengers because they will know exactly where they are headed to sit when they board the plane. KLM also offers online or mobile check-in which helps the boarding process. Passengers can skip the lines at the airport and head straight to check-in their bags, go to security and board the plane. When using online check-in, passengers can print their boarding pass or have an electronic boarding pass emailed to them. Online check-in can be done 30 hours prior to the flight up to one hour before the flight, on flights to and from the United States. However, online check-in is not available until 24 hours prior to the flight up to one hour before the flight departs. Mobile check-in is also available for anyone with a phone that has internet access. Through this, an electronic boarding pass will be emailed to the passenger. The airport also has self-service kiosks to check-in or the standard check-in desk which is open from 5 a.m. from Tuesday to Thursday and 4:30 a.m. from Friday to Monday. KLM has 318 different destinations on a number of continents. They have 163 domestic flights and 155 international flights. They have destinations to: • Africa (55) • Asia (85) • Europe (163) • Middle East (14) • Oceania (1) This number of destinations makes KLM a larger airline. Many of the other top airlines have over 300 destinations as well. About half of KLM destinations are domestic and half are international. So many of their flights are in and around Europe but they still do have a lot of options for destinations in other areas of the world. They do not however offer destinations to North America, South America, or Central America at this time, though cities on those continents can fly to Amsterdam using KLM. They have limited their destinations from this area of the world making them smaller than some other airlines that travel all over the world to more continents. KLM flight destinations are always changing and evolving. Often they are adding new routes to their list as they grow larger. KLM has excellent daily flight ratings when compared to other airlines. Generally, the top airlines had flights that were 80% on time or higher and had many active routes that received 4-5 star ratings according to Flightstats.com. KLM flights are on time 84% of the time which fits right in with the other top airlines. 6% of the flights were late, 2% very late and 4% excessively late. Their most active routes range from 1.1 stars all the way up to 4.5 star ratings. These ratings are out of 5 and KLM has a mixture of good and bad rated flights. Top airlines generally have all high rated flights so in this comparison KLM is not as good, though they do still have a number of high rated flights including: • Amsterdam to Stockholm (4.5 stars, 88% on time) • Amsterdam to Vienna (4.3 stars, 90% on time) • Toronto to Amsterdam (4.1 stars, 95% on time) Some of their lower rated flights include: • Amsterdam to Istanbul (2.2 stars, 65% on time) • Los Angeles to Amsterdam (1.7 stars, 82% on time) • Shanghai to Amsterdam (1.1 stars, 81% on time) This mixture of rated flights shows that KLM offers many daily flights that compete with the top airlines, although not all of their flights do. KLM offers many of the customary in-flight services such as dining options, entertainment, and shopping. On all KLM international flights leaving from Amsterdam, passengers have a number of A La Carte meal options to choose from as well as beverages. Upper classes experience a variety on the menu as well as a large selection of wines, other beverages and snacks. On flights between Amsterdam and Asia there are also special Asian dishes available to choose from and passengers can request special meals for dietary restrictions any time before the flight. The entertainment aboard KLM flights is that of the best airlines. They offer many selections of movies, TV shows, games, and music. On their new Boeing 777-200 and Boeing 777-300 aircrafts the 9 inch HD quality personal screens include amenities such as: • Touch screen • Navigation available in 12 languages • Interactive 3D moving map • Seat chat app, allows passengers to communicate with passengers elsewhere in the cabin • 16 inch screen in business class KLM offers more than 1000 hours of entertainment aboard their flights including language courses, kids channels and audio books. KLM allows their passengers to use their personal devices in airplane mode such as their smartphones or tablets. KLM even offers a Wi-Fi service on an increasing number of their aircrafts. Currently it can be used on their Boeing 787 Dreamliners and one of their Boeing 777-300. The Wi-Fi is purchased in vouchers before the flight. KLM also offers tax free shopping from their catalogs or online for flights over 1.5 hours. KLM was founded on October 19th, 1919. They have been in operation for the last 96 years. This makes them one of the oldest airlines still in business. Many of the top airlines have been around for close to 80 years, making KLM more experienced. This long length in business shows how they are able to meet passenger's needs and keep them satisfied for such a long period of time. KLM works with Air France to become the forefront of European air travel. KLM works to give their customers a large range of options for their flight needs and is aware of their social responsibility. They are concerned with their own sustainability and strive to be the most innovative and efficient European network carrier.
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The Bad

  • Baggage allowance
The actual baggage allowance differs on each individual flight. KLM is sure to show passengers their exact baggage allowance when the trip is being booked, in booking confirmation and on the ticket. There are also different baggage allowances for Flying Blue, SkyTeam, and corporate program members. The cost of having excess baggage also differs depending on the specific flight. However, buying more baggage online before the flight will save the passenger 20%-50% versus paying for excess baggage at the airport.
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The Bottom Line

We do not recommend KLM as a top airline company at this time. They do provide good services and are on-time consistently. However, because of their lack of size and consequently resources we do not recommend them currently.
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Star Rating

4.7

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20 Reviews

Review Breakdown

5 grade

75%

4 grade

20%

3 grade

5%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Erinmarie Xian Seffner, FL

Ive flown many many times with KLM, one of my fave airlines. The seating is nice and the attendants are attentive. I'm always pleasantly surprised at the smoothness of any transaction with them.

3 weeks ago

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Allan Boldt

I've made one international flight with KLM. It was the best flight I've ever made for several reasons., It was a Dreamliner aircraft, the food choices were excellent, a good entertainment package, and a very friendly staff. The flight was over 9 hours and I never left my seat. I doubt I can fly for that many hours again without leaving my seat.

2 years ago

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István Szűcs

We travel with KLM at least once a year. I have been consistently satisfied with their service, and the #44 out of 45 place among airlines is completely unfair. In fact I have been more satisfied with KLM than with any of the major US Airlines. Any issues I may have head were quickly resolved through Facebook chat. They have been efficient and courtious and Schiphol airport is definitely great, friendly, efficient and well organized. It is not recommended as an airline by BestCompany because of it's size. Really? It's not a small airline, even if it's not the biggest by itself, but I have never experienced any issues due to it's size at all.

4 years ago

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AF ,

It was a really nice and clean airline. The attendants treated us very good -- very courteous. The people are actually the reason I liked this airline so much. The meal was actually tasty too!

10 months ago

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Amy Christian ,

Today was my first KLM experience and it set a high standard of quality and experience. The meals were actually great! The inflight crew was so kind and helpful. The seats were comfortable and I really loved the self adjusting window shades. Sooo cool! Would love to fly KLM again!

1 year ago

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Kathryn Robinson Riverton, UT

KLM has roomy seats and great customer service for long international flights. I have flown KLM when traveling to Africa and have always enjoyed the flight. (But, bring some of your own snacks because the food is not so great).

1 year ago

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April American Fork, UT

My experience with KLM airlines has always been pleasant. I love their customer service, and I never feel inconvenient or out of place when I call to ask questions. Navigating their website and calling employees was always helpful, and it was even relaxing flying this airline.

1 year ago

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Anonymous

every time i have phone with KLM i had nothing but nice things to say from the funny pilot to the grate flight attendants, to the checking counter that will walk or rather run you to your gate and make sure they hold the door for you do to an accident on the road to the airport tip my hat to this company.

1 year ago

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Ernest Quirindongo Tallahassee, FL

KLM is one of the best airlines for the price. The flight I took with them was very smooth and made my travel experience something I cant wait to repeat.

1 year ago

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Janan Grange Pleasant Grove, UT

Last February (2019) we flew with KLM from SLC to Amsterdam and Amsterdam to SLC. We had a great flight and appreciated their employees taking care of us during the long flight. I was having some back issues and they allowed me walk around the back and stretch several times during the flight.

1 year ago

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Steve Midway, UT

I usually get put on a KLM when going overseas from Delta. It is a seamless transition and I feel like they meet or exceed Delta's customer service expectations. Meals are usually pretty good and in-flight entertainment options keep me busy for the entire flight. Great airline.

1 year ago

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Jon Robinson Riverton, UT

KLM is a great option for international flights. They provide good customer service. The food on the flight is decent and they provide a full meal depending on how long your flight is.

1 year ago

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Silvia Lobendahn Orem, UT

I flew KLM last year when I traveled from Italy to Amsterdam and it was a bit cramped, but them I was not flying first or business class. The overall experience ok. and the staff on the plane were nice enough. It would be nice to have 1-2 inches for leg room. Other than that the flight was okay.

1 year ago

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Caroline Germantown, MD

One of the best in the world. They are always on time and their service is exceptional. Thank you kindly.

1 year ago

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AveryRex , UT

The gate agents in Amsterdam were some of the nicest people I have come in contact with. We were unsure what the boarding process would be and they were so helpful.

1 year ago

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Michelle Schow Saratoga Springs, UT

KLM is a great option for international travel, especially in Europe. They are reliable and take great care of their passengers.

1 year ago

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Mike Liddle Provo, UT

Great service. I was happy to fly KLM when I went to Europe. The partnerships are a great factor and the service was wonderful.

2 years ago

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Sarah Mercival Tallahassee, FL

Leg room is a little small depending on where you want to sit. Service isn’t bad but it’s ok.

1 year ago

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Jon Posey Riverton, UT

Love KLM, I think they are one of the top airlines by far. Great service, top notch experience every time.

1 year ago

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Julia UP Southbury, CT

The best! Netherlands airlines always great service, food

4 weeks ago

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