JetBlue Airways is one of the leading American low-cost airlines. They are headquartered in Queens and they maintain a corporate office in Cottonwood Heights, Utah. They have several worthwhile destinations within the United States, along with destinations in the following areas: The Caribbean, Bahamas, Bermuda, Barbados, Colombia, Costa Rica, Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico. As of 2013, JetBlue serves 84 destinations. These hubs are found in 24 states in the United States and the countries listed above. JetBlue is a newcomer in the airline industry. They were founded in August of 1998. The company was founded in February 1999 under the name "NewAir." Several of JetBlue's original employees had been with Southwest. JetBlue has a lot in common with Southwest, being a cost-affordable carrier. Although a low-cost carrier, they strive to provide quality amenities, including in-flight entertainment, TVs in each seat, and satellite radio. We found some good prices with JetBlue. Some of the prices included trips from Salt Lake City to Orlando or New York, which were priced at $168 and $179 respectively.

 

Rank Chart
Checked Bags
WiFi Price
Our Score
#1
Free
$8/day
8.2
#2
$25-$35
$16/day
7.9
#3
$25
$16/day
7.6
#4
jet_blue
$20-$35
$9/hour
7.2

The Good

JetBlue does a really good job of providing discounted fares for their customers, as quoted above. JetBlue does more for its customers than some larger carriers. We really liked that JetBlue was one of the companies in the industry that didn’t have a refundable/non-refundable fare option, meaning that if JetBlue cancels a customer flight, the customer doesn’t lose their fare. We found that this was an issue with other carriers, such as Virgin America. If your flight gets canceled, JetBlue will let you change your flight without the flight change fee.

We also liked that every JetBlue flight has free basic Wi-Fi, as well as a television at every seat. JetBlue’s Wi-Fi is more reasonable than the service offered by Gogo, which charges for basic Internet service. JetBlue has a FlyFi program that lets customers get basic Internet for free, but after that, the Internet costs $9/hour for their premium service.

Another thing that we really liked about JetBlue was that they always honor their lower fare. If a customer requests the lower fare 14 days after they purchased their ticket, prior to the date of departure, they can receive the lower fare. However, effective June 30 of 2015, there is a fee based on the fare option selected on tickets exchanged 15 days or more after the date originally booked. These fees are:

  • Blue: $70
  • Blue Plus: $60
  • Blue Flex: $0

We also felt like JetBlue had a good baggage protective policy. With smaller carriers, such as Virgin America, we found that the baggage limit liability was not quoted in an exact dollar amount. Some carriers even suggested that their customers should purchase travel insurance rather than guarantee protection for a bag.

We called in and double-checked the price of fare from Salt Lake City to New York. We found that the price quoted to us over the phone was consistent with what was purchased on the website. They also gave us some information on the travel insurance that was quoted to us on the JetBlue Allianz website.

The Bad

We had to dig a little bit in the complaints on various websites to find some issues that customers had with JetBlue. Some customers reported that they weren’t adequately reimbursed for damages to their baggage. One customer reported only getting $50 for damage to some of their child’s checked baggage.

Some customers reported issues with flights being changed on short notice and some cancellations and delays associated with plane mechanical issues. Some customers reported delays when calling the JetBlue customer service line. We also experienced some similar issues during our call-in.

The Bottom Line

We recommend JetBlue. We found that their in-flight Wi-Fi is better than some other carriers, such as Delta. We also liked that their insurance coverage and baggage liability was similar to some of the higher-end airlines in the industry. Also, their flight cancellation policy is very fair for a budget airline.

Jet Blue Airlines offers standard prices for their checked baggage procedures. Although it is not the best an airline company can offer, their prices are competitive with other companies in the industry. A standard ticket fare charges twenty to twenty-five dollars for the first checked bag (depending on where a customer chooses to check it). Online or at a Kiosk will give customers the five-dollar discount when checking their bags. If passengers would like to wait and handle the checking process at the ticket counter, the fee for the first checked bag will be twenty-five dollars. If customers need to check a second bag, the price is thirty-five dollars for both a standard ticket fare as well as a Blue Plus ticket, which gets the first bag checked for free. Blue Flex ticket fares (though costlier) includes two bags checked free. Any additional bags with any of the three types of ticket fares will cost customers one hundred dollars each. It should be noted that there is a list of destinations in which any flight traveling to allows one free checked bag. The list can be found on the JetBlue webpage for any customer inquiring checked baggage prices through JetBlue Airline. In addition, to the cost of any checked luggage, JetBlue does allow passengers to bring one carry-on bag as well as one personal item such as a purse, laptop, briefcase, etc., for free onto any flight. However, all baggage that does need to be checked must meet the size requirements enforced by JetBlue, which is that all bags must be under fifty-one pounds in weight and sixty-three inches in height for an additional one hundred dollars will be charged as an excess baggage fee. Checked baggage must be turned in at the airport forty minutes prior to departure for domestic flights and sixty minutes’ prior for all flights going internationally.

There are many different types of travel insurance that an airline company can offer to their customers. JetBlue has a number of different policies concerning some of the most important traveling issues. One of the most important types of travel insurance is an airlines refund policy on purchased airfare. JetBlue has a standard agreement on this and will allow customers to make changes or request a full refund for up to twenty-four-hours after the original purchase. This gives passengers enough time to compare other airline prices and make necessary changes to any flight plans. After the twenty-four-hour grace period, a ticket becomes non-refundable. Changes to the ticket can still be made prior to the scheduled departure and subject to availability for a fee of up to one hundred and fifty dollars and any relevant fare difference. Cancellations of a non-refundable ticket are only permitted credit for future air travel with JetBlue for up to one year after the original flight departure date. Refunds are not given for any canceled travel of a non-refundable ticket. For lost baggage claims, JetBlue provides insurance that they will find the bag within twenty-four hours and compensate any reasonable expenses that occur during time to the customers. Additionally, JetBlue will reimburse any fees that were associated with transporting the bag right away. This is a benefit most airline companies do not offer to their customers and shows a great deal of exceptional customer service to JetBlue passengers. Any person traveling with JetBlue that has a preexisting medical condition or is in need of special assistance during a flight can reserve the necessary material that are need in advance either online or directly with JetBlue flight staff through customer service. All special requests are preferred to be made in advance so that the JetBlue staff can best accommodate passengers who need assistance. As another part of travel insurance, JetBlue also offers twenty-four-seven worldwide customer assistance as they have open phone lines ready to take calls with any questions or concerns their customers might have.

JetBlue, like many other airline companies, has a rewards program that gives points to customers who purchase airfare, and can in turn use collected points as reward points for purchasing future flight tickets. The rewards program through JetBlue is called TrueBlue. Some of the most enticing benefits this rewards program has to offer members is the no blackout dates policy on any JetBlue operated flight. This means that TrueBlue members can purchase flight tickets at any time with rewards points if the flight is operated through JetBlue. Some connecting flights for travel plans might have different aircraft carries, and these airlines may not follow the same no blackout date policy. Other great benefits of the TrueBlue rewards program include family pooling which allows members to pool together points for better deals on airfare. Points collected don’t ever expire and can be used toward any seats on a JetBlue aircraft. Points can be earned by purchasing JetBlue airfare and members can receive up to nine points per dollar spent on airfare depending on the type of ticket that is purchased. Points can also be acquired through partnering companies that give JetBlue TrueBlue members points for every dollar spent using their services. To use the rewards points toward airfare, members must simply select that option when purchasing their tickets online. Airfare when using rewards points is directly related to the current deal, so if a customer finds a lower rate on a specific flight, the number of rewards points needed would also be lower for purchase. Compared to other airline companies, the TrueBlue rewards program is standard and offers many of the same benefits that other airline companies rewards programs have to offer. No blackout dates and the ability to pool collected points are the best benefits the TrueBlue program has to offer and are excellent benefits to the members of the rewards program.

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358 JetBlue Reviews

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  1. User Score

    10

    November 24th, 2015

    I am a constant flyer in Jet Blue and always my experience is great. I only want if the airline fly again from Jacksonville to Puerto RIco, because I have my daughters there and since they take out the fly from there to Puerto Rico, I have to fly to Tampa and then go by car to Jacksonville because I don’t like the stops.

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  2. User Score

    10

    November 23rd, 2015 Deland, FL

    I am so glad that Jet Blue finally goes to Daytona Beach Fl !!!!!! That hour plus drive to Orlando is over. Jet Blue has always been ready to assist a physically challenged person’s needs. Everything where Jet Blue employees were responsible, are good. One time my bag was ripped almost in third was somewhat reimbursed. That was disappointing. I believe they gave me only $50. But that placed aside, Jet Blue will be the only airline for both me and my family.

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  3. User Score

    9

    November 22nd, 2015 Orlando, FL

    My daughter and I had a great trip going and coming, on our way to Westchester Airport

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  4. User Score

    10

    November 21st, 2015 Worcester, MA

    The wife and I fly international on October 24 and November 7 of this year with both trips being uneventful. Both flights took off on time and arrived ahead of schedule. People were civil when it was announced that extra space and early boarding go first to board, as I have seen others on other airlines just get in line to get on board whether it was their turn or not to get on. Plenty of overhead bin space and lots of room for stretching your legs during the flight. The stewards were very helpful and attentive to everyone’s needs. The pilots even let me take a picture of them at the controls while going through their pre flight checklist. Price for our flights included our bags, as we had purchased them before their scaled pricing matrix went into effect. We will book with them again, as our flights out of Boston are direct to the island that we go to.

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  5. User Score

    10

    November 21st, 2015 Ladson, SC

    I was very comfy flying with JetBlue from JFK to CHS..plenty of legroom and….the snack ladies were okay distributing the free snacks and drinks…It’s a very short flying time between JFK-CHS…..I would recommend flying JetBlue to all of my friends who will be visiting me from overseas sometimes in mid 2016. Also, I be will flying with JetBlue again in April and in May of next year…And JetBlue, that is!!! JetBlue every 4 months or 6 months!!

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  6. User Score

    10

    November 20th, 2015 Bronx, NY

    My family and I only fly Jetblue. Outstanding service and professional staff. Its amazing how rude the public can be and your flight staff remain calm. Love how you honor law enforcement and the military. May your airline continue to flourish and be around for many years. I tell everyone to fly Jetblue. How about some cool T-shirts and bumper stickers to purchase? Ill buy them just add them to your website.

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  7. User Score

    2

    November 19th, 2015 Levittown, NY

    Seat was horrible flat and hard sat next to 2 illegals talking only spanish thank god i had my headset so i didnt have to hear them yapping also the TV was totally out only had sound and the flight attendants were rude when asked for extra snacks and didnt notice that my tv was out otherwise i guess i get what i pay for it was cheap to fly to Tampa From NY And Back

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  8. User Score

    9

    November 18th, 2015 Englishtown, NJ

    I love to fly with Jet Blue. I recommend anyone to fly with them. I am very confidence and the attention is fantastic. I wish I could have more $ to travel more often with Jet Blue to my beautiful Island, Puerto Rico.

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  9. User Score

    9

    November 16th, 2015 Sebring, FL

    The best thing about JetBlue are the special prices and the cost of luggage especially the former is free and that is excellent in these days of precarious economic situation thanks for excellent service will not change.

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  10. User Score

    8

    November 15th, 2015 Woburn, MA

    I enjoy flying jet blue, the movie options, the tv options,, the food and snack options. The crew is usually friendly and the flights are enjoyable. I have been flying jet blue for 8 years perhaps more and have not had a negative experience to date. I fly an average of three times per year the majority of the time on Jet Blue my airline of choice.

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  11. User Score

    10

    November 15th, 2015 Las Vegas, NV

    I was running extremely late and it seemed liked I would definitely miss my flight. However, the Jet Blue staff in Fort Lauderdale went way out of their way to make sure I made my flight. The sky caps, the ticket desk staff, and the gate staff were outstanding. I did not think airline staff existed like this now days. They were the utmost in professionalism and customer service.

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  12. User Score

    10

    November 14th, 2015 Clearwater, FL

    Love Jet Blue…..great service, good flights

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  13. User Score

    3

    November 13th, 2015 Tampa, FL

    When we made the reservation over the phone we were told that we only had to pay for only one luggage. When we arrived at the airport we were told we had to pay for them. Luckily our daughter was able to pay for them. Then, our seats were supposed to be on the first row, and on the return trip we were seated on the second row. Our daughter explained to the travel agent that my husband and I have health issues and we needed extra leg room. Coming back home was extremely uncomfortable!! If we need to travel again, we will not use JetBlue!! Our trip was from July 19-August 2, 2015. We traveled from Tampa, to New York City, then to Rochester, New York.

    Sincerely, Juan and Lydia Lebron.

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  14. User Score

    8

    November 13th, 2015 Fountain Valley, CA

    First time a use this fine My trip was very nice. Flew from New York to Peru. Everything was much better than I anticipated after using another airline for many years. I will definitely fly JetBlue again. Smooth check in, friendly attendants great experience. Thank you JetBlue.

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  15. User Score

    10

    November 12th, 2015

    Best airline, best service, best experience ever ! Love JetBlue !

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  16. User Score

    8

    November 12th, 2015 League City, TX

    I travelled from Orlando, Fl., to San Juan, P. R., the services was good, they give free chips and tee or coffee. The only icident was when we come back to Puerto Rico to Orlando, has a delay of three hours, because had a bad weather that the reason of the long delay. We returned to Florida at 3:00 a.m.

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  17. User Score

    7

    November 10th, 2015

    I love Jet Blue and fly them whenever I can. They offer a direct flight from Orlando to Cancun which is a route that I take several times a year. I love the Sirius radio and direct tv on board and the free snacks is an added plus. Especially we are in a day when Airlines are charging for almost everything.

    My only criticism is I have noticed the Jet Blue employees on the ground and on the flights dont seem to smile too much and aren’t the friendliest airline professionals I have ever seen. Not sure if that is just my experience but they seem to be indifferent to clients picking their airline to do business with. Might be something to think about.

    Craig

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    1

  18. User Score

    9

    November 10th, 2015 Fort Pierce, FL

    I love everything that this airline has to offer, it is easy to book flights and convenient to pick your seats when you have flights, the only thing that I have a problem with is the price you have to pay for a child traveling alone, in my opinion I believe it is too much money, other than that I have always used Jet Blue when ever I travel.

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  19. User Score

    8

    November 10th, 2015 Ridgewood, NY

    you charge to much for the baggage the price of the gas when down!!! i don’t understand why we have to pay so much…

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  20. User Score

    0

    November 10th, 2015 Rochester, MI

    This morning I assited my wife at the Jet Blue kiosk at Detroit Metro Airport for a flight to Boston. The kisok showed that the first bag was free. Further along in the check in the kiosk directed us to the counter agent. The agent at the counter said that the first bag was $25. I mentioned that the kisok indicated it was free. She demanded $25. Very bad Jet Blue to rip people off like that.

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