JetBlue Airways is one of the leading American low-cost airlines. They are headquartered in Queens and they maintain a corporate office in Cottonwood Heights, Utah. They have several worthwhile destinations within the United States, along with destinations in the following areas: The Caribbean, Bahamas, Bermuda, Barbados, Colombia, Costa Rica, Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico. As of 2013, JetBlue serves 84 destinations. These hubs are found in 24 states in the United States and the countries listed above. JetBlue is a newcomer in the airline industry. They were founded in August of 1998. The company was founded in February 1999 under the name "NewAir." Several of JetBlue's original employees had been with Southwest. JetBlue has a lot in common with Southwest, being a cost-affordable carrier. Although a low-cost carrier, they strive to provide quality amenities, including in-flight entertainment, TVs in each seat, and satellite radio. We found some good prices with JetBlue. Some of the prices included trips from Salt Lake City to Orlando or New York, which were priced at $168 and $179 respectively.
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- Discounted fares
JetBlue does a really good job of providing discounted fares for their customers, as quoted above. JetBlue does more for its customers than some larger carriers. We really liked that JetBlue was one of the companies in the industry that didn't have a refundable/non-refundable fare option, meaning that if JetBlue cancels a customer flight, the customer doesn't lose their fare. We found that this was an issue with other carriers, such as Virgin America. If your flight gets canceled, JetBlue will let you change your flight without the flight change fee.
We also liked that every JetBlue flight has free basic Wi-Fi, as well as a television at every seat. JetBlue's Wi-Fi is more reasonable than the service offered by Gogo, which charges for basic Internet service. JetBlue has a FlyFi program that lets customers get basic Internet for free, but after that, the Internet costs $9/hour for their premium service.
Another thing that we really liked about JetBlue was that they always honor their lower fare. If a customer requests the lower fare 14 days after they purchased their ticket, prior to the date of departure, they can receive the lower fare. However, effective June 30 of 2015, there is a fee based on the fare option selected on tickets exchanged 15 days or more after the date originally booked. These fees are:
- Blue: $70
- Blue Plus: $60
- Blue Flex: $0
We also felt like JetBlue had a good baggage protective policy. With smaller carriers, such as Virgin America, we found that the baggage limit liability was not quoted in an exact dollar amount. Some carriers even suggested that their customers should purchase travel insurance rather than guarantee protection for a bag.
We called in and double-checked the price of fare from Salt Lake City to New York. We found that the price quoted to us over the phone was consistent with what was purchased on the website. They also gave us some information on the travel insurance that was quoted to us on the JetBlue Allianz website.
- Short-notice changes
We had to dig a little bit in the complaints on various websites to find some issues that customers had with JetBlue. Some customers reported that they weren't adequately reimbursed for damages to their baggage. One customer reported only getting $50 for damage to some of their child's checked baggage.
Some customers reported issues with flights being changed on short notice and some cancellations and delays associated with plane mechanical issues. Some customers reported delays when calling the JetBlue customer service line. We also experienced some similar issues during our call-in.