7.2
Overall Score
JetBlue Airways is one of the leading American low-cost airlines. It is headquartered in Queens, New York, with another corporate office in Cottonwood Heights, Utah.
Founded in August 1998, JetBlue is a relative newcomer in the airline industry. Several original employees had previously been with Southwest. JetBlue has a lot in common with Southwest, being a cost-affordable carrier.
Although a low-cost carrier, it strives to provide quality amenities, including in-flight entertainment, TVs in each seat, and satellite radio.
Over 90 destinations are available in the Americas, with lots of domestic US options, as well as destinations in The Caribbean, Bahamas, Bermuda, Barbados, Colombia, Costa Rica, Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico.
Keep reading for pros and cons, plus JetBlue reviews from real customers.
JetBlue does a really good job of providing discounted fares for customers. JetBlue does more for its customers than some larger carriers.
We really liked that JetBlue was one of the companies in the industry that didn't have a refundable/non-refundable fare option, meaning that if JetBlue cancels a customer flight, the customer doesn't lose their fare. We found that this was an issue with other carriers, such as Virgin America. If your flight gets canceled, JetBlue will let you change your flight without the flight change fee.
Another thing that we really liked about JetBlue is its policy honoring lower fares. If a customer requests the lower fare 14 days after they purchased their ticket, prior to the date of departure, they can receive the lower fare. However, effective June 30 of 2015, there is a fee based on the fare option selected on tickets exchanged 15 days or more after the date originally booked. These fees are:
We also liked that every JetBlue flight has free basic Wi-Fi, as well as a television at every seat. JetBlue's Wi-Fi is more reasonable than the service offered by Gogo, which charges for basic Internet service. JetBlue has a FlyFi program that lets customers get basic Internet for free, but after that, the Internet costs $9/hour for their premium service.
JetBlue has a good baggage protective policy. With smaller carriers, such as Virgin America, we found that the baggage limit liability was not quoted in an exact dollar amount. Some carriers even suggested that their customers should purchase travel insurance rather than guarantee protection for a bag.
Customer feedback focuses on individual customer service experiences as well as the updated baggage policy, which charges $25 for the first bag, which used to be free.
Some customers reported issues with flights being changed on short notice and some cancellations and delays associated with plane mechanical issues. Some customers reported delays when calling the JetBlue customer service line.
We recommend JetBlue. We found that their in-flight Wi-Fi is better than some other carriers, such as Delta. We also liked that the insurance coverage and baggage liability was similar to some of the higher-end airlines in the industry. Additionally, the company's flight cancellation policy is very fair for a budget airline.
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