Hawaiian Airlines is a large commercial airline that serves Hawaii. Being a regional carrier, it is also the 8th largest commercial airline in the United States. It is headquartered in Honolulu. Its two biggest hubs are at Honolulu International Airport and Kahului Airport on Maui. Mark Dunkerley is the CEO of Hawaiian Holdings, the company that owns Hawaiian Airlines. Hawaiian Airlines is arguably the safest airline in the industry. They've never had a fatal accident or a plane loss. It is the oldest airline in the country that boasts of such a safety record. Also, it is number two in terms of being an on-time carrier. Its rival Aloha Airlines is the number one on-time airline in the industry. Travel and Leisure, Zagat, and Condé Nest Traveler have also rated Hawaiian airlines the best carrier that serves Hawaii. Another nice thing about Hawaiian Airlines is that they have partnered extensively with other airlines with its rewards program. If you fly JetBlue, American Airlines, Delta, and other carriers, it may be possible to earn and redeem partner miles for certain Hawaiian Airline flights.
Hawaiian Airlines offers average ticket prices. They are not generally the cheapest option for a ticket, but they are also far from the most expensive. For both domestic and international flights this seemed to be true. Even within Islands of Hawaii, Hawaiian Airlines was occasionally beat out by other airlines. Hawaii Airlines is a great airline for earning different rewards and mile points which would help make their ticket prices even lower. They even allow mile points to be earned and redeemed from some of their partnering airlines.
Hawaiian Airlines is number two in terms of being the most on-time airline with their daily flights. Overall (according to Flightstats.com), they were 86% on time. 6% late, 2% very late, and 3% excessively late. This is a higher on-time percentage than the majority of all other airlines. They also have 0% of canceled and diverted flights. When looking at their most active routes, they have quite a variety of rated flights. Their top flights range from high 4 stars all the way to a 1.5 star rated flight from San Diego to Honolulu. Their top flights include:
• Honolulu to Kailua-Kona (4.7 stars, 96% on time)
• Honolulu to Kauai Island (4.7 stars, 94% on time)
• Honolulu to Kahului (4.6 stars, 95% on time)
It is interesting to note that the majority of their high-rated flights are around the Hawaiian Islands, and their lower rated flights are to other destinations. Flights in and around Hawaii are their strongest areas.
In-flight services for Hawaiian Airlines are standard. They include the following:
• Food and Beverages: Hawaiian Airlines offers all complimentary meals, beverages and snacks on board. This complimentary dining is better than a lot of other airlines. The menu for Hawaiian Airlines varies based on the destination but they are also served by top chiefs taking airline food to the next level. They also have a variety of drinks to go along with the meals served.
• Entertainment: The in-flight entertainment offered on Hawaiian Airlines is similar to those offered on other airlines. They offer a large variety of the top movies, TV shows, music and games on a personal screen located on the back of the seat. On the Boeing B767, personal tablets are available for passengers to rent that come preloaded with the new movies, games and shows. Hawaiian Airlines does not offer Wi-Fi as many of the top airlines do.
• Pau Hana Cart: Along with the other amenities, Hawaiian Airlines also offers a cart full of different items for passengers to purchase for themselves or for others as gifts. They include different snack items, pillows, blankets, and headphones.
• Duty Free Shopping: As is typical of most airlines, Hawaiian Airlines also offers tax-free shopping to passengers from their catalog. Passengers can choose different items as souvenirs for themselves or others while on the flight.
Hawaiian Airlines has been in business for almost 87 years. This makes them one of the oldest airlines in the industry. They have been in business longer than many of the top airlines and much longer than a number of the smaller airlines. They are Hawaii’s largest and longest serving airline and they carry over 10 million guests a year. They are also arguably the safest airline in the industry. They have never had a fatal accident or lost a plane. Hawaiian Airlines has also won a number of other awards for their services. A few of them include:
• Travel+leisure’s World’s Best Awards: Best Airlines
• Zagat: Premium U.S. Airline
• U.S. Department of transportation: #1 On-Time Performance
• Forbes: World’s Most Punctual Airline
There are a number of other awards won by Hawaiian Airlines for their performance over the last 86 years.
Unfortunately, Hawaiian Airlines does not offer any free baggage on either domestic or international flights. There are certain airlines that do allow for free checked baggage, making Hawaiian Airlines at a disadvantage. There is a fee for all baggage whether on flights to and within Hawaii or places farther.
When checked bags exceed 50lbs, there will be an additional excess baggage fee that will vary based on how heavy the bag is. It ranges from $25 to $200 a bag. Similarly, there will be a varying fee for baggage that exceeds their normal linear dimension of 62 inches.
Seats are selected or changed at check-in so that passengers know where they are headed when they board the airplane. Hawaiian Airlines also offers a few different ways for passengers to check-in for their flight and proceed to boarding the plane. They allow passengers to check-in online up to 24 hours before their departure date and also allow them to pay their baggage fees online making the airport process even easier. There is also check-in kiosks and counters available at the airport. These options are standard for most airlines. Hawaiian Airlines actually offers fewer check-in options than many other airlines. There was no mention of mobile check-in and they were not very clear on the times check-in and boarding need to be completed. There was no specification about the online or at airport check-in process without having ticket information to complete an actual check-in. Reservations for certain seats can be made, although not online. Reservations can only be made over the phone with Hawaiian Airlines.
Hawaiian Airlines specializes in flights around the Hawaiian Islands. They fly to every major Island in Hawaii. They also fly to 28 other international destinations. They include cities in the following areas:
• North America
• South Pacific
This makes Hawaiian Airlines a very small airline. When compared to larger airlines, who have over 300 destinations, they are very small. Even when compared to other small airlines, 28 destinations is very small. Hawaiian Airlines also offers more travel options through their partnering airlines. They partner with the following airlines:
• All Nippon Airways
• American Airlines
• China Airlines
• Korean Air
• Virgin America
• Virgin Atlantic
• Virgin Australia
When flying with many of these partnering airlines, Hawaiian Airlines also allows passengers to earn HawaiianMiles for rewards.
Flying with Hawaiian Airlines has standard pricing and polices on all checked baggage procedures. Some of the benefits that this airline company offers to their customers are listed below:
• Two free carry-on items
• Standard pricing for checked baggage
As an incentive to fly with Hawaiian Airlines, they offer each passenger the ability to bring two carry-on items for each flight. One item can be a carry-on bag that can be twenty-five pounds or less and twenty-two inches in length. The other carry-on item can be a personal item such as a purse, briefcase, laptop or backpack. The ability to bring both of these items as carry-on baggage without a fee can help to limit passengers extra costs when traveling.
If a customer does need to check in any baggage with Hawaiian Airlines the pricing per bag is standard and comparable to other airline company’s prices. The first checked bag can weigh up to fifty pounds and sixty-two linear inches and will cost customers $25 for a main cabin ticket. A second checked bag with the same weight and height dimensions will cost $35, and a third or any additional bags will cost $50 when traveling within the Hawaiian Islands or $100 when flying anywhere else in North America. First class ticket holders are able to check both the first and second bags for free. As an added benefit to passengers, car seats, infant carriers, and strollers will not be subject to any checked baggage fees. Baggage that is over the allotted dimensions will be charged excessive baggage fees. If a customer is traveling within the state of Hawaii a large bag will cost $35-70 depending on weight. Any luggage over one hundred pounds will not be accepted onto any flights. Customers who are traveling outside of the state of Hawaii and anywhere within North America will be charged $50-200 depending on weight and (again) luggage over one hundred pounds will not be accepted. For all other international destinations, the pricing varies with Hawaiian Airlines and can be looked up individually on the Hawaiian Airlines webpage or by contacting a customer service representative.
Some of the most important insurance features Hawaiian Airlines offers are listed here:
• Trip cancellations and refund policies
• Baggage loss and delays
• Special assistance needed during travel
Hawaiian Airlines has a standard trip cancellation and refund policy that is very similar to most other airline companies. Customers are allowed to make changes to travel plans or to completely cancel purchased airfare within the first twenty-four-hours of purchase without penalty and returned in the original form of payment. After the twenty-four-hour grace period, Hawaiian Airlines has two different options depending on which ticket a customer purchased, refundable or non-refundable. Refundable tickets can be used for future travel credit or returned in the original form of payment. Non-refundable tickets can be used as travel credit to be used within the same year of the original flight for a change fee. For flights between the islands of Hawaii, the change fee will cost customers $30. Between all other destinations, change fees vary greatly with some as low as $100 and others such as a flight originating in Korea as high as $100,000. All destination change fees can be found online on the Hawaiian Airlines website.
If baggage has not arrived at a destination with a customer, a claim must be filed with the Hawaiian Airlines staff. The staff will then spend five days searching for the lost luggage during which time customers can receive compensation for any reasonable expenses that occur during this searching period. After five days, if a bag cannot be found, it is considered lost and will be eligible for a refund for any service fees that were paid to transport the bag.
Passengers who are flying with Hawaiian Airlines in need of special assistance either before, during, or after can contact the Hawaiian Airlines staff prior to flight departure and request help. Hawaiian Airlines staff as well as their aircrafts are fully equipped to serve special requirements that some customers might be in need of. In addition to providing excellent service to these passengers, Hawaiian Airlines also provides their customers with a comfortable wait plan in the event of a lengthy tarmac delay. Any necessary provisions will be provided free of charge during this time (including water or food) and any delayed travel plans or missed connecting flights will be eligible for a refund through Hawaiian Airlines. In addition, Hawaiian Airlines has provided customers with three options for contact that are available 27/7 worldwide either by phone, email or mail.
The rewards program through Hawaiian Airlines is called the Hawaiian Miles rewards program. This program allows customers to join for free and earn mile points through purchasing Hawaiian Airlines airfare, hotel stays, and car rentals. Only the sole member of the Hawaiian Miles program can accrue mile points, and points are not transferable between members. Some of the best benefits the program offers to the members include:
• No blackout dates
• Ability to purchase any seats on aircrafts with reward miles
No blackout dates for Hawaiian Miles members means that points that have been collected can be used to purchase airfare at any time and are not subject to specific dates or times. In addition, Hawaiian Airlines also offers members the ability to purchase any seats on aircrafts using reward miles. This is different than some other airline companies reward programs that inhibit the availability of seats to be purchased through reward program points. Mile points that have been received through the purchase of Hawaiian Airlines airfare, hotel stays, or car rentals do not expire with the Hawaiian Miles rewards program unless a customer has inactivity on their account for more than an eighteen-month period. Compared to other airline companies, this rewards program is fairly standard as it provides a way to earn mile points that can then be used to purchase future airfare. The benefits of no blackout dates or limited seating options is a benefit to customers and a good incentive to participate in the rewards program.