Hawaiian Airlines is a large commercial airline that serves Hawaii. Being a regional carrier, it is also the 8th largest commercial airline in the United States. It is headquartered in Honolulu. Its two biggest hubs are at Honolulu International Airport and Kahului Airport on Maui. Mark Dunkerley is the CEO of Hawaiian Holdings, the company that owns Hawaiian Airlines. Hawaiian Airlines is arguably the safest airline in the industry. They've never had a fatal accident or a plane loss. It is the oldest airline in the country that boasts of such a safety record. Also, it is number two in terms of being an on-time carrier. Its rival Aloha Airlines is the number one on-time airline in the industry. Travel and Leisure, Zagat, and Condé Nest Traveler have also rated Hawaiian airlines the best carrier that serves Hawaii. Another nice thing about Hawaiian Airlines is that they have partnered extensively with other airlines with its rewards program. If you fly JetBlue, American Airlines, Delta, and other carriers, it may be possible to earn and redeem partner miles for certain Hawaiian Airline flights.

 

Rank Chart
Checked Bags
WiFi Price
Our Score
#1
Free
$8/day
8.2
#2
$25-$35
$16/day
7.9
#3
$25
$16/day
7.6
#11
hawaiian_airlines
$25-$35
No
6.2

The Good

Hawaiian Airlines offers average ticket prices. They are not generally the cheapest option for a ticket, but they are also far from the most expensive. For both domestic and international flights this seemed to be true. Even within Islands of Hawaii, Hawaiian Airlines was occasionally beat out by other airlines. Hawaii Airlines is a great airline for earning different rewards and mile points which would help make their ticket prices even lower. They even allow mile points to be earned and redeemed from some of their partnering airlines.

Hawaiian Airlines is number two in terms of being the most on-time airline with their daily flights. Overall (according to Flightstats.com), they were 86% on time. 6% late, 2% very late, and 3% excessively late. This is a higher on-time percentage than the majority of all other airlines. They also have 0% of canceled and diverted flights. When looking at their most active routes, they have quite a variety of rated flights. Their top flights range from high 4 stars all the way to a 1.5 star rated flight from San Diego to Honolulu. Their top flights include:

• Honolulu to Kailua-Kona (4.7 stars, 96% on time)
• Honolulu to Kauai Island (4.7 stars, 94% on time)
• Honolulu to Kahului (4.6 stars, 95% on time)

It is interesting to note that the majority of their high-rated flights are around the Hawaiian Islands, and their lower rated flights are to other destinations. Flights in and around Hawaii are their strongest areas.

In-flight services for Hawaiian Airlines are standard. They include the following:
• Food and Beverages: Hawaiian Airlines offers all complimentary meals, beverages and snacks on board. This complimentary dining is better than a lot of other airlines. The menu for Hawaiian Airlines varies based on the destination but they are also served by top chiefs taking airline food to the next level. They also have a variety of drinks to go along with the meals served.
• Entertainment: The in-flight entertainment offered on Hawaiian Airlines is similar to those offered on other airlines. They offer a large variety of the top movies, TV shows, music and games on a personal screen located on the back of the seat. On the Boeing B767, personal tablets are available for passengers to rent that come preloaded with the new movies, games and shows. Hawaiian Airlines does not offer Wi-Fi as many of the top airlines do.
• Pau Hana Cart: Along with the other amenities, Hawaiian Airlines also offers a cart full of different items for passengers to purchase for themselves or for others as gifts. They include different snack items, pillows, blankets, and headphones.
• Duty Free Shopping: As is typical of most airlines, Hawaiian Airlines also offers tax-free shopping to passengers from their catalog. Passengers can choose different items as souvenirs for themselves or others while on the flight.

Hawaiian Airlines has been in business for almost 87 years. This makes them one of the oldest airlines in the industry. They have been in business longer than many of the top airlines and much longer than a number of the smaller airlines. They are Hawaii’s largest and longest serving airline and they carry over 10 million guests a year. They are also arguably the safest airline in the industry. They have never had a fatal accident or lost a plane. Hawaiian Airlines has also won a number of other awards for their services. A few of them include:

• Travel+leisure’s World’s Best Awards: Best Airlines
• Zagat: Premium U.S. Airline
• U.S. Department of transportation: #1 On-Time Performance
• Forbes: World’s Most Punctual Airline

There are a number of other awards won by Hawaiian Airlines for their performance over the last 86 years.

The Bad

Unfortunately, Hawaiian Airlines does not offer any free baggage on either domestic or international flights. There are certain airlines that do allow for free checked baggage, making Hawaiian Airlines at a disadvantage. There is a fee for all baggage whether on flights to and within Hawaii or places farther.

When checked bags exceed 50lbs, there will be an additional excess baggage fee that will vary based on how heavy the bag is. It ranges from $25 to $200 a bag. Similarly, there will be a varying fee for baggage that exceeds their normal linear dimension of 62 inches.

Seats are selected or changed at check-in so that passengers know where they are headed when they board the airplane. Hawaiian Airlines also offers a few different ways for passengers to check-in for their flight and proceed to boarding the plane. They allow passengers to check-in online up to 24 hours before their departure date and also allow them to pay their baggage fees online making the airport process even easier. There is also check-in kiosks and counters available at the airport. These options are standard for most airlines. Hawaiian Airlines actually offers fewer check-in options than many other airlines. There was no mention of mobile check-in and they were not very clear on the times check-in and boarding need to be completed. There was no specification about the online or at airport check-in process without having ticket information to complete an actual check-in. Reservations for certain seats can be made, although not online. Reservations can only be made over the phone with Hawaiian Airlines.

Hawaiian Airlines specializes in flights around the Hawaiian Islands. They fly to every major Island in Hawaii. They also fly to 28 other international destinations. They include cities in the following areas:

• North America
• Asia
• South Pacific

This makes Hawaiian Airlines a very small airline. When compared to larger airlines, who have over 300 destinations, they are very small. Even when compared to other small airlines, 28 destinations is very small. Hawaiian Airlines also offers more travel options through their partnering airlines. They partner with the following airlines:

• All Nippon Airways
• American Airlines
• China Airlines
• JetBlue
• Korean Air
• Virgin America
• Virgin Atlantic
• Virgin Australia

When flying with many of these partnering airlines, Hawaiian Airlines also allows passengers to earn HawaiianMiles for rewards.

The Bottom Line

We felt that Hawaiian Airlines had pretty good services and deals for customers. Overall, we felt like the travel insurance was a bit on the pricier side. We also felt like the lack of Wi-Fi was a big detractor. However, for island hopping and traveling to and from the Mainland, we felt like Hawaiian Airlines was a good fit.

Flying with Hawaiian Airlines has standard pricing and polices on all checked baggage procedures. Some of the benefits that this airline company offers to their customers are listed below:

• Two free carry-on items

• Standard pricing for checked baggage

As an incentive to fly with Hawaiian Airlines, they offer each passenger the ability to bring two carry-on items for each flight. One item can be a carry-on bag that can be twenty-five pounds or less and twenty-two inches in length. The other carry-on item can be a personal item such as a purse, briefcase, laptop or backpack. The ability to bring both of these items as carry-on baggage without a fee can help to limit passengers extra costs when traveling.

If a customer does need to check in any baggage with Hawaiian Airlines the pricing per bag is standard and comparable to other airline company’s prices. The first checked bag can weigh up to fifty pounds and sixty-two linear inches and will cost customers $25 for a main cabin ticket. A second checked bag with the same weight and height dimensions will cost $35, and a third or any additional bags will cost $50 when traveling within the Hawaiian Islands or $100 when flying anywhere else in North America. First class ticket holders are able to check both the first and second bags for free. As an added benefit to passengers, car seats, infant carriers, and strollers will not be subject to any checked baggage fees. Baggage that is over the allotted dimensions will be charged excessive baggage fees. If a customer is traveling within the state of Hawaii a large bag will cost $35-70 depending on weight. Any luggage over one hundred pounds will not be accepted onto any flights. Customers who are traveling outside of the state of Hawaii and anywhere within North America will be charged $50-200 depending on weight and (again) luggage over one hundred pounds will not be accepted. For all other international destinations, the pricing varies with Hawaiian Airlines and can be looked up individually on the Hawaiian Airlines webpage or by contacting a customer service representative.

Some of the most important insurance features Hawaiian Airlines offers are listed here:

• Trip cancellations and refund policies

• Baggage loss and delays

• Special assistance needed during travel

Hawaiian Airlines has a standard trip cancellation and refund policy that is very similar to most other airline companies. Customers are allowed to make changes to travel plans or to completely cancel purchased airfare within the first twenty-four-hours of purchase without penalty and returned in the original form of payment. After the twenty-four-hour grace period, Hawaiian Airlines has two different options depending on which ticket a customer purchased, refundable or non-refundable. Refundable tickets can be used for future travel credit or returned in the original form of payment. Non-refundable tickets can be used as travel credit to be used within the same year of the original flight for a change fee. For flights between the islands of Hawaii, the change fee will cost customers $30. Between all other destinations, change fees vary greatly with some as low as $100 and others such as a flight originating in Korea as high as $100,000. All destination change fees can be found online on the Hawaiian Airlines website.

If baggage has not arrived at a destination with a customer, a claim must be filed with the Hawaiian Airlines staff. The staff will then spend five days searching for the lost luggage during which time customers can receive compensation for any reasonable expenses that occur during this searching period. After five days, if a bag cannot be found, it is considered lost and will be eligible for a refund for any service fees that were paid to transport the bag.

Passengers who are flying with Hawaiian Airlines in need of special assistance either before, during, or after can contact the Hawaiian Airlines staff prior to flight departure and request help. Hawaiian Airlines staff as well as their aircrafts are fully equipped to serve special requirements that some customers might be in need of. In addition to providing excellent service to these passengers, Hawaiian Airlines also provides their customers with a comfortable wait plan in the event of a lengthy tarmac delay. Any necessary provisions will be provided free of charge during this time (including water or food) and any delayed travel plans or missed connecting flights will be eligible for a refund through Hawaiian Airlines. In addition, Hawaiian Airlines has provided customers with three options for contact that are available 27/7 worldwide either by phone, email or mail.

The rewards program through Hawaiian Airlines is called the Hawaiian Miles rewards program. This program allows customers to join for free and earn mile points through purchasing Hawaiian Airlines airfare, hotel stays, and car rentals. Only the sole member of the Hawaiian Miles program can accrue mile points, and points are not transferable between members. Some of the best benefits the program offers to the members include:

• No blackout dates

• Ability to purchase any seats on aircrafts with reward miles

No blackout dates for Hawaiian Miles members means that points that have been collected can be used to purchase airfare at any time and are not subject to specific dates or times. In addition, Hawaiian Airlines also offers members the ability to purchase any seats on aircrafts using reward miles. This is different than some other airline companies reward programs that inhibit the availability of seats to be purchased through reward program points. Mile points that have been received through the purchase of Hawaiian Airlines airfare, hotel stays, or car rentals do not expire with the Hawaiian Miles rewards program unless a customer has inactivity on their account for more than an eighteen-month period. Compared to other airline companies, this rewards program is fairly standard as it provides a way to earn mile points that can then be used to purchase future airfare. The benefits of no blackout dates or limited seating options is a benefit to customers and a good incentive to participate in the rewards program.

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251 Hawaiian Airlines Reviews

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  1. User Score

    4

    May 27th, 2016

    We purchase our tickets via HA credit card, booking through HA. HA books us through
    their partner Jet Blue (from Syracuse NY) to JFK, then on to Honolulu and then Lihue. Unfortunately, HA refuses to put your bags through if you are on a connecting flight that is not HA even if it is a partner, in the same terminal. Not a big problem on the Jet Blue to JFK leg because our local Jet Blue folks will do this with no problem. However, when we fly from Lihue back home, they insist that they will only gets your bags to JFK, where you have to pick them up and then go back through Security in order to board the Jet Blue Flight. If they let you talk to a ticket agent in Lihue you can get the bags through but they have these really mean ladies who keep directing you to the kiosks where you can’t put your bags through to the final destination. I have had to get really vocal, on more then one occasion in order for them to ” allow” me to see a ticket agent who will put the bags through. I have called customer service and have been told ” our policy is that we do not put bags through to non HA flights”. Even if it is a partner. No Aloha here!

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  2. User Score

    10

    October 22nd, 2015 Las Vegas, NV

    My husband and I fly Hawaiian Airlines roundtrip 4 times every year. We have been traveling to Maui on Hawaiian Airlines since 2010. Please bring back the non stop flight from Las Vegas, NV to Maui, HI. Hawaiian Airlines service and extras are the best I have ever encountered and I travel regularly for work. I would, however, change my airlines if another carrier bypassed Honolulu and flew nonstop from Las Vegas to Maui.

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  3. User Score

    10

    October 20th, 2015 Honolulu, HI

    Great Airlines. Always on time and organized. Great customer service too. Always comfortable seating, great website to add miles and reservations to my account too. Very pleased.

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  4. User Score

    4

    October 20th, 2015 Kaunakakai, HI

    was on flt 5 from Vegas to HNL on 10/16..1 1/2 hour delay.. I understand these delays may happen but at such a late hour at least Hawn Air could have given complimentary blankets or movie!

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  5. User Score

    10

    October 20th, 2015 Tucson, AZ

    I love traveling to Maui on Hawaiian Airlines! The pleasant staff and special extras, such as food, drinks and snacks, give us the “Aloha” feeling of welcome, whether we’re on our way to or from the islands. I’m usually such a “wi-fi nut” but have found relaxation in listening to music and reading or watching a movie. I can definitely live without my computer and just relax in the Hawaiian atmosphere.

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  6. User Score

    0

    October 20th, 2015 Mililani, HI

    below is my discount e-cerrtificate
    Hawaiian Airlines MasterCard
    $100 Off Coach RT Companion Travel Discount
    Between North America and Hawaii
    Valid for 12 months from anniversary date
    Discount applies to base fare

    # of Bookings 1 | # of Passengers: 2
    E-certificate # ********
    Terms and Conditions
    to me it reads i can do a booking one time and use the discount for 2 passengers but no you can use it only for accompanying passenger. On top of that when I was booking the flight on the website it would only allow me to book for 2 passengers. Myself and 1 companion but I wanted to book the flight for 3 total. Sof after booking my flight I had to book a separate flight for my 3 year old son but it would not let me book a flight for him because he was a minor and I needed to book an accompanying adult in order to finish the transaction. Does this make sense? So because the Hawaiian Airline website does not allow for me to book a flight for more than 2 passengers because of the discounted fair and the Hawaiian Airline website does not allow me to book a flight for my 3 year old son without an accompanying adult I had to call the customer service number in order to complete my sons flight booking. And on top of that they wanted to charge me 25 bucks to complete the transaction. SO I said no, Why should I be charged 25 bucks when your website wont allow me to complete my bookings. It’s not my fault your website is incompatible and not customer friendly. SO I finally get someone to help me and they to agree with me that it is a glitch in their computer system that does not allow to book for more than 2 persons when using the discounted e-ticket. This needs to be fixed. So now I have a separate itinerary for my son. I pray to God this does not affect anything else when I am trying to board the airplane. So now I don’t want to buy the Premier club membership because I don’t know what kind of problems I will experience because of us being on two separate itineraries.
    So until I actually get on the plane I am not a happy customer because in the back of my mind I am worried so much that something is going to happen prior to us boarding. Not a happy customer.

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  7. User Score

    10

    October 19th, 2015 Azusa, CA

    LOVED LOVED LOVED my seat on my recent flight to Kauai !! I upgraded my seat and had so much extra room !! Both myself and my husband were so comfortable…..thee by far my best flight ever to Hawaii!!!

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  8. User Score

    7

    October 18th, 2015 Spring Valley, CA

    First class really isn’t. Charges for checked bags on a long haul airline? Seriously?

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  9. User Score

    10

    October 18th, 2015 Jackson, MI

    Best of all airlines. Such pretty planes. Clean. One of our few flights w/Hawaiian wasn’t on time but called ahead with our connection so all worked out..Just love Hawaiian!

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  10. User Score

    9

    October 17th, 2015 Spokane, WA

    we like the extra room seats, only way to fly..

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    1

  11. User Score

    8

    October 16th, 2015 Honolulu, HI

    Great airline. The people who work for this airlines the ones who have one to one with customers are the best !

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  12. User Score

    10

    October 16th, 2015 Hawthorne, FL

    Had to fly home for a family emergency this past year….the whole experience was awesome!! the flight was on time and due to all the conviences on board the 10 hour flight flew by. When flying home and where available…i will always fly Hawaiian Airlines.

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    1

  13. User Score

    7

    October 15th, 2015 Portland, OR

    Usually a great airline and flight but yesterday was a little anxious. Flight HA 25 from HNL to PDX was assigned a gate when I pre printed my boarding passes. When arriving from inter island flight there was only one reader board saying gate change also the reader board changed so quickly it was hard to follow. It did say a gate change to 31. We went to that gate but wasn’t allowed near the gate since an international flight was leaving from there. Again the PDX flight wasn’t listed on any reader boards in that terminal. The closest restaurant/bar was packed and that terminal wasn’t easy to get to. No charging stations near the gate except on the floor with an electrical outlet. It was a change away from the eateries at the usual terminal that we have always gone through. Flight was good.

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  14. User Score

    10

    October 15th, 2015 Longview, WA

    My family and I flew to Oahu from Portland, OR on Hawaiian Airlines and had the best flight! The flight staff were very helpful and courteous. The flight itself was smooth and had one of the smoothest landings ever. I would recommend HA to anyone!

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  15. User Score

    10

    October 13th, 2015 Olympia, WA

    I have always had a good experience with Hawaiian Airlines! No complaints here

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  16. User Score

    2

    October 12th, 2015 Sacramento, CA

    The service was awesome and extremely friendly. But I flew first class, which it definitely was not. The seat was so small I couldn’t even put a camera by my side, I had to put it in my purse on the floor or keep in my lap. The food was presented beautifully but it would have tasted much better warmer, preferably hot. In all, the cost was not worth it !!!

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  17. User Score

    9

    October 12th, 2015 Honolulu, HI

    I love Hawaiian Airlines! The crew, the seats, the clean planes, everything, thus a 9! Only thing that needs work are the rates as they are just too much for frequent travelers especially inter island. One other thing that I find not ok…I travel very frequently (twice a week) with Hawaiian and have a Platinum Status. I have many friends who work for the airlines and receive a first class upgrade on a frequent basis…just because. I think that upgrading the ‘paying’ customers should be the priority.

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  18. User Score

    10

    October 12th, 2015 Kaneohe, HI

    I will continue to fly with Hawaiian as long as their services continue to be excellent ! It was my Grand childrens first flight, but they were fine.( Ages 4 & 6)

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  19. User Score

    4

    October 11th, 2015 Las Vegas, NV

    Only good thing about flight was it was going to Hawaii. Too many seats and being so cramped for so long sucked. Five hour flight and all you get is a snack? Flight Attendants were very friendly. We will fly Hawaiian again because the alternative is worse.

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  20. User Score

    10

    October 11th, 2015 Phoenix, AZ

    This is our first trip to Hawaii and we decided to book with Hawaiian Airlines the booking was very smooth and cant wait for the flight to the Islands. The people I spoke to were all very nice and helpful.

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