Garuda Indonesia


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Garuda Indonesia Airline is as their slogan says, the airline if Indonesia. They, like other airline companies have been in business for a long number of years and were the first Indonesian airline to join SkyTeam. Garuda Indonesia has grown into a large international airline company and flies over twenty five million passengers annually.  

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The Good

  • Baggage
  • Check-in options
  • In-flight services
  • Time in business

Garuda Indonesia airlines allows passengers to travel with one free checked bag or registered baggage, as well as two free carry on items that can be stored in the cabin area. The carry one items are not supervised and are the traveler's own personal responsibility throughout the flight. The checked bag with Garuda Indonesia is allowed to be up to seventy pounds in weight. This is a standard measurement and can be seen in most airline guidelines in the industry. Extra luggage that does not fall under either of these categories, for example a heavier bag or more than one heavy bag that must be registered are subject to extra charges that vary depending on flight destination. For destinations in the United States, excess baggage charges can range anywhere from ten dollars to one hundred and fifty dollars. Compared to other airline companies, this is a low cost extra baggage charge. Many airline companies can charge passengers several hundred dollars for one extra item of luggage. The excess baggage charge for piece concept is as follows.

Passengers have several different options when looking to check-in for a flight using on of Garuda Indonesia's aircrafts. For domestic flights, Garuda Indonesia airlines suggests passengers arrive at least one hour before scheduled takeoff, international flights the arrival time is moved to two hours in advance from the scheduled flight departure. For check-in, customers can use a city check-in, web, phone, or even a mobile check-in. These different options for the check-in process are common among many other airline companies in the industry but they are an excellent feature that customers look for when choosing their airline. Once a passenger is check-in for a flight they can wait to board in comfortable seating areas. In many domestic airports, Garuda Indonesia offers premium check-in, which is personal one-on-one assistance for travelers to aide with the entire check-in and boarding process. They also have exclusive business lounge waiting areas as well as passenger service assistance, which is similar to a premium check-in but only for customer's who need assistance with one boarding element.

Like many airline companies, the in-flight services are really where Garuda Indonesia really likes to show how well they can treat their passengers. They offer entertainment and dining on most flights and all international flights. An LCD TV touch screen for passengers to enjoy numerous choices of entertainment accompanies all seats. However, when looking over their selection of movies and shows, Garuda Indonesia has far fewer choices than other airline companies. They offer a selection of fifty-eight movie choices, and only fifty television programs. While this selection is plenty for most flight durations, many other airline companies offer programming sections of hundreds of options both for movies and television programs. Depending on the length of route for a Garuda Indonesia flights, customers may also have a dining experience. All three cabin classes have dining menus and the most basic in the economy class features Indonesian, Western, or Asian food.

Many airlines have rich history and have been in business for a long number of years. Garuda Indonesia is not different as their company was started in 1949 and has now experienced over seventy years of aviation. Today, they serve over twenty-five million passengers annually and were the first Indonesian airline to join SkyTeam. Skytrax also recently awarded the World's Best Regional Airline to Garuda Indonesia.

The Bad

  • Ticket prices
  • Destinations
  • Flight statistics

With most of their flights traveling within Indonesia ticket prices at Garuda Indonesia are hard to compare with big name airline companies. In regards to flights internationally, Garuda Indonesia does have higher ticket prices than most other airline companies, especially the more well known companies that travel internationally more often such as Delta, or American Airlines. When comparing domestic flights. However, Garuda Indonesia's ticket prices are fairly average and customers can expect to find select deals and offers through Garuda Indonesia to make their traveling experience more affordable. Garuda Indonesia airlines also offers different ticket prices for different cabin classes like most other airlines. This means depending on the level of comfort a passenger would like during their flight, they can pay a higher ticket price or a cheaper ticket price for varying seats on the aircrafts.

Most of the flights Garuda Indonesia travels to are domestic, meaning they are within Indonesia. In the country, they travel to sixty different cities. Although, Garuda Indonesia airlines does have international flights that are offered to their passengers as well. Across the globe Garuda Indonesia travels to seventy different destinations. Those destinations include, Australia, Hong Kong, the Middle East, China, Japan, Korea, Europe, Africa, India, and North America. In the United States Garuda Indonesia travels to Chicago, Los Angeles, San Francisco, New York, and Seattle. Compared to other international airlines that mainly travel in their home countries, this is a lot of destinations sites world wide, especially in the United States. While a Garuda Indonesia airline does not travel to these destinations as frequently as their travel domestically, the fact that these travel spots are options within their airlines is a huge benefit to their customers. This gives them more flexibility when making their travel plans.

The daily flight statistics is an important thing to compare when researching airlines for both quality of the airline, as well as punctuality of their aircrafts. Garuda Indonesia airlines unfortunately does not have a great daily flight on time average statistic. This percentage for Garuda Indonesia is seventy-eight percent. Meaning they average on time schedules only seventy-eight percent of the time. Compared to other airlines this is not a good statistics and shows that Garuda Indonesia does not keep their aircrafts on a very strict schedule. Most airlines average in the eighty percent range for a good on time flight statistic. A great airline will show a percentage in the high eighties or sometimes low nineties. The fact that Garuda Indonesia has a percentage in the seventies does not show their customers they value a punctual flight schedule. In addition, Garuda Indonesia has a nine percent late statistic, which also is high when compared to other airlines. When comparing their most active twenty flight routes, the most common destinations are domestic. All twenty locations on the most active list are found in Indonesia.

The Bottom Line

We do not recommend Garuda Indonesia Airlines as a top recommended airline company. They do not provide enough destinations and are not on-time enough to be considered for this ranking.