Endeavor Air is a subsidiary of Delta Airlines. Endeavor Airlines was founded as Express Airlines in 1985 and changed its name to Pinnacle Airlines in 2002. The company filed for reorganization in 2012 and remerged as Endeavor Air in August 2013. Pinnacle Airlines had originally signed on with Delta to provide its connection flights between smaller regional airports. After the reorganization, Endeavor Air was a wholly owned component of Delta, representing the rich history that Delta has with Endeavor Air for passengers who need to move from a smaller to a larger airport.
Endeavor Air has 114 destinations and is Delta’s largest provider of connecting flights, after ExpressJet. Endeavor Air operates 1,000 daily flights between destinations in the United States and Canada. Their jets include the Bombardier CRJ-200 and the Bombardier CRJ-900, for a total of 162 airplanes with 14 more on order.
One of the nice things about Endeavor Air is that they are wholly owned by Delta, meaning that the same rates and provisions will apply with Delta, as well as carriage policy.
Delta has a pretty good reputation with its clients. We found that since Delta completely owns Endeavor Air, this may be the best connection service offered through Delta Connections. With ExpressJet, we did find some customer complaints that related to the lack of communication and good luggage transfer through ExpressJet and Delta. However, with Endeavor Air, we found Delta’s brand maintained neatly across the system.
We found that not all of Delta’s connections had Wi-Fi on the go. However, in all of their CRJ-900 planes, Delta Connections have added Gogo Wi-Fi for customers. Delta is currently working on replacing the outdated CRJ-200 narrow-body plane, and in the near future, CRJ-900 will be the backbone of Endeavor’s fleet. This means that in the near future, your Delta Connection with Endeavor Air will likely have Wi-Fi available. This is a plus for customers who need a little bit of Wi-Fi to surf the net or check email while they are in the air.
We also liked the seat width variety with Endeavor Air. The CRJ-200 has 31” seat pitch. However, if you are on a CRJ-900, you can upgrade to a better economy seat with a little bit more pitch and elbow room for added comfort.
During our call-in, we specifically asked about the timetable that Endeavor Air kept with Delta. This was a problem before Delta assumed ownership. We were assured that our Endeavor connection flight would arrive in time for us to get on our main flight to or from a major metropolitan airport.
We were somewhat upset that we might get stuck on a Delta Connection flight without Internet. The CRJ-200 line of planes that Delta has in its connections fleet is a little out of date. However, these are being slowly grandfathered out of service. In the future, you might find yourself more likely to be on a comfy CRJ-900, with a tremendous amount of seat room and an option to upgrade to first class.
We priced a $600 ticket and were quoted $75 to $80 when we spoke with Delta. Here is what the insurance includes:
- Trip Cancellation/Interruption: Up to Total Trip Cost, Max of $10,000.
- Emergency Medical Transportation: $50,000
- Emergency Medical/Dental: $10,000
- Baggage Coverage: $500
- Baggage Delay: $100
- Travel Delay: $150
- 24-Hour Hotline: Yes
- Existing Medical Conditions Coverage: Yes
Endeavor’s parent company, Delta, offers one of the most generous baggage guarantees in the industry. After the $3400 maximum liability per bag, customers can purchase additional liability for their baggage per Delta’s price of $40 to $50, depending upon how much further liability you need for your checked baggage.
Delta does assigned seating. When we called into Endeavor Air, we were transferred to a Delta representative, who also told us that Endeavor Air also does Delta’s zone boarding system.
Not all of Endeavor Air’s planes have Wi-Fi. Delta recently upgraded all of its CRJ900 fleet to include Wi-Fi through Gogo, starting at $5 per hour of connectivity or $16 per day.
Snack and Drink Selection and Quality
Delta offers complimentary beverages and charges $6-$8 for alcoholic beverages on its connection flights. Some snacks are occasionally available for purchase.
As with any connecting flight, the seats are pretty basic. The CRJ 200 has 31 inch seats and the CRJ 900 has seats that are from 31 to 37 inches in pitch, based upon the type of seat purchased.
If your flight is canceled, Delta will let you choose between a replacement ticket or a refund for your ticket. You must provide a written application within 21 days of the cancellation in order to be considered for a refund.
Delta lets its award policies work with the connecting flights. When you purchase a ticket that includes a connecting flight, you will get the following mileage rates towards your free flights:
- Saver: 12,500
- Standard: 20,000
- Peak: 30,000
Time in Business
Founded in 1985 as Express Air. Endeavor Air has been a wholly owned subsidiary of Delta since 2012.
Company Contact Info
7500 Airline Drive
Minneapolis, MN 55450-1101
Email form on site.
All of reservations are taken care of through Delta.
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