Emirates Logo
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28 User Reviews

6.7

Overall Score

Emirates, the international airline of Dubai, is an extremely successful, fast growing airline. It was established in 1985 after a group of 10 men created a business plan for a new airline. The company first leased two aircraft, a Boeing 737 and an Airbus 300 B4, with a goal to prove quality before quantity. After only three years of operation, Emirates flew to 12 destinations. By the company’s sixth anniversary they had accumulated 23 destinations and were flying 25,000 passengers each week. In 2005, after 20 years in business, the Emirates Group workforce totaled 25,000 people from 124 countries around the world, which was Dubai’s biggest employer. They hired an additional 10,000 employees, cabin crewmembers, to their workforce in 2008. Today the company operates a fleet of over 230 aircraft, a combination of Boeing and Airbus aircraft, making Emirates the largest operator of both the Airbus A380 and Boeing 777; in the financial year of 2013-2014, Emirates had carried 44.5 million passengers and 2.25 million tons of cargo. 

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The Good

  • Amenities
  • Awards
  • Frequent flyer program
One unique feature Emirates offers their passengers is a view from several onboard cameras. Travelers may use their screen to see the pilot's view (forward camera) or look directly below the aircraft (downward camera). Some planes have a third option to see over the aircraft and through the clouds (tail fin camera). Plenty of other amenities are offered through Emirates including a wide selection of movies, TV shows, and music, a lengthy menu of fresh and satisfying meals, and complimentary beverages, and complimentary onboard Wi-Fi availability on most carriers. The awards and recognition Emirates has earned is beyond impressive. It is easy to see that they are committed to their desire to prove high-quality service to their passengers. In 1998, Emirates was voted Best Airline in the World at the OAG (formerly Official Airline Guide) Awards. A survey conducted by Skytrax Research in 2001 surveyed 2.7 million airline passengers and named Emirates Airline of the Year. Skytrax polled 4 million airline passengers the following year and granted the company Airline of the Year once again. More recently, in 2014, Emirates was named the world's Most Valuable Airline Brand. Every Emirates flight earns miles with their frequent flyer program, Emirates Skywards. Yes, every flight-even special offers! Bonus Skywards miles are also given on certain flights, which can be located using Emirates Miles Accelerator feature. Miles earned are calculated using route, fare type, class, and tier. Members increase in tier status after earning a certain amount of reward miles, or after taking a certain number of flights. Benefits vary from tier to tier and get more prestigious as the tiers increase: Blue, Silver, Gold, and Platinum. Miles can also be collected when shopping with Emirates partners who vary depending on location. Popular features and promotions that allow members to receive more miles include receiving a transfer of miles from friends or family, purchasing more miles at a special rate, or referring a friend. Spend Skywards miles on Emirates flights and upgrades anywhere in the network, flights with partner airlines or with Emirates partners in hospitality, car hire, finance, lifestyle and retail. Miles are valid for three years, which allows passengers to spend them regularly or save them up for something extra special. Flight rewards start from 15,000 reward miles, and upgrade rewards start from 7,500 reward miles. Passengers seem to enjoy this frequent flyer program; by Skywards 10th anniversary they served more than five million members!
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The Bad

  • On-time percentage
Emirates was on time with 82% success from May 15, 2015 to July 15, 2015 (according to Flightstats.com). Sure, this percentage could be lower. Still, with punctuality being one of the key factors in determining a reliable airline, the fact that 8% of flights were late and 3% were very late means that one in ten passengers were somewhat delayed. Travelers of today, whether for business or pleasure, do not have the time for late departures.
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The Bottom Line

There really isn't any bad thing to say about this airline. Still, those two matters become non-issues when compared to the many impressive features and qualities Emirates possesses. It is likely-even probable-that passengers will thoroughly enjoy their Emirates flying experience.
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Star Rating

4.8

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28 Reviews

Review Breakdown

5 grade

82%

4 grade

18%

3 grade

0%

2 grade

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1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Lesa Burgess Pleasant Grove, UT

While living in Dubai, this was my choice of airlines when I travelled. The professionalism of their customer service was outstanding. They were very accommodating with my needs & made sure I had all my questions and concerns answered or taken care of. Just a remarkable way to travel.

2 years ago

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Erin St Pierre

Emirates is the best airline I have ever used. The prices are very good for what you get, the seatings are comfortable (even on long flights) and the flight attendants are friendly and helpful. And the food isn't bad either. Whenever I travel, my first choice is always Emirates. 10/10 recommend!

3 years ago

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Julia R Spring, TX

One of my favourite airlines, always happy with customer service, flight quality and the plane itself!

5 months ago

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Benjamin LeBlanc Dallas, TX

Emirates flight company is the highest end fights one can purchase when it comes to flights around UAE. Andrew prices might be high for some but they are on flight service and luxury seating arrangements or incomparable.

1 year ago

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Brayden Ibert Houston, TX

When I fly with Emirates I know I will fly comfortably. The attendants are always quick to help and constantly checking on the passengers. Tickets are cheap and it’s easy to get your flight.

1 year ago

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Renee King Baltimore, MD

I flew Emirates Airline to Dubai. It was not my best experience flying but maybe that’s because of the distance and time that it took. The staff was friendly and accommodating but the seats were not that comfortable and the food was pretty bad. They did provide movies and music that helped pass the time. All in all I’m not sure what other airlines fly that distance but if I decide to take another trip to Dubai or to India I would give Emirates airline another try.

1 year ago

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Eddie Rios Ogden, UT

Have flown with Emirates while overseas and was extremely impressed with professionalism, cost and flight options. First rate experience, and will definitely fly this airline again! So impressed with flight crew and ticketing and reservation. Quick, efficient, and deserves my business.

1 year ago

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Claudia Soto Park City, UT

Emirates has comfortable planes, gracious flight attendants, and great problem solving skills! I have never been disappointed and have actually loved my flights, even those 12 hour ones! I hope I can continue to fly Emirates.

1 year ago

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Ernest Quirindongo Tallahassee, FL

Emirates airline was one of the most comfortable airlines I have traveled with to date. The flight staff was very accommodating with great knowledge of UAE.

1 year ago

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Sophilino Tallahassee, FL

This is what all airlines should be. Clean, excellent service, excellent food, comfortable, high quality entertainment, spacious, and smooth. This is truly the prime rib of airlines.

1 year ago

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hmarashi Newark, NJ

I fly on emirates airlines every time i go to the united arab emirates. Every experience on this airline has gone above and beyond my expectations. They offer complimentary photos and food which is fantastic.

1 year ago

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Rocio Diaz Jacksonville, FL

Extremely high quality and an extremely luxurious feel. They treat you like royalty and customer service comes first. Staff is always neat and tidy and ready to help you on your every need.

1 year ago

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terryjamison Gulfport, MS

Emirates is such a good airline when going over seas. They have great service at such low prices! My family and I loved the layout of the plane and it was such a comfortable ride!

1 year ago

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bETTY Chandler, AZ

one of the best experiences of my life! INCREDIBLY COMFORTABLE PLANES AND VERY FRIENDLY STAFF.

6 months ago

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Jack Davis Rego Park, NY

I had a great experience even in the economy class. Got several drinks and snacks and slept for the whole flight. Amazing!!

1 year ago

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Steve Jones Riverton, UT

Emirates is the best airline when traveling international. I flew from Madrid to Shanghai last fall and had an enjoyable experience! The staff were very friendly and helpful!

1 year ago

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Madison Kneiss Riyadh, 01

This is, by far, better than any USA airline. If you get a chance and are flying in the middle east or across the ocean. Try them. Their service and staff are on top of the job. No matter the date or time

1 year ago

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Matthew Hall Gulfport, MS

Flew Business Class, it was comfortable and I could stretch out. There was access to TV, and the food was not the best, but I don't fly for food. Overall comfortable, and affordable.

1 year ago

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Connor Farmington, UT

If you ever have a chance to fly Emirates, I highly recommend it. They are a luxury airline with fantastic customer service and make any issue a delight to fix.

1 year ago

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Jobie Goodro Orem, UT

Best 17 hour flight ever. Extremely comfortable, food was excellent for airplane food. Great entertainment selection. And I really liked the flight attendants headwear.

2 years ago

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Erin Rhoton Pleasant Grove, UT

Emirates is an amazing flight experience. The planes are extremely comfortable and the staff is very accommodating. I would fly Emirates all the time if I could!

3 years ago

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James Sunnyvale, CA

Comfortable enough! I had a long 10 hours flight, but it was a nice one. The food is not excellent, but overall good.

1 year ago

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Emely Pasten Olney, MD

The best customer service in the world! Great comfortable seats on long flights. Excellent food, snacks & drinks included. I loved it.

1 year ago

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Jesse Rice Biloxi, MS

Though there was an odd feeling about it, the airline was clean, punctual, and comfortable. The service was excellent and exactly what was paid for.

1 year ago

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Mrs.LadyTee Gulfport, MS

Flying Emirates was one of my best flying experiences ever!!! Great attendents, great food and nice comfortable seats.

1 year ago

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Hilary Smit

Luxurious. Excellent service. Good television and Wi-Fi entertainment

1 year ago

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Stephen Gans Bronx, NY

Subtle Elegance of the crew service and condition of planes.

3 years ago

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Cim Carver Cheyenne, WY

I’ve flown Emirates once and it was a pretty good experience. Good service and the equipment wasn’t too old.

1 year ago

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