Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.

2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.

The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.

Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).

Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight. 

Keep reading for pros and cons, plus Delta reviews from real customers. 

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The Good

  • Rewards Program
  • Payment Options
  • Lots of Destinations
  • Varied Fleet
  • In-Flight Food and Beverages
  • Customer Service
  • On-Time Flights

Rewards Program

There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.

Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.

There are no blackout dates for Delta's SkyMiles program.

Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.

Payment Options

Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.

Lots of Destinations

Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.

In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.

Varied Fleet

Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).

Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.

In-Flight Food and Beverages

The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.

There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.

Also, all non-alcoholic beverages (including soda and coffee) are free.

Customer Service

A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.

On-Time Flights

As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.

The Bad

  • Baggage Fees
  • Upgrade Issues

Baggage Fees

Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.

Upgrade Issues

Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.

Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.

The Bottom Line

We have the utmost faith in recommending Delta as an airline. We really liked the company's outstanding reputation with customers and the SkyMiles rewards program. It's very rare to find an airline that doesn't let your frequent flier miles expire. However, with Delta, your coverage will vary. There are some changes between the SkyMiles 2015 plan and the 2014 plan and these depend upon the flight purchased and where your flight is going.

Delta is also environmentally friendly. In 2008, they started using a Pre-Kote, a surface treatment to prevent corrosion on its aircraft.

Overall, we feel like Delta is on the cutting edge in terms of customer service and its SkyMiles Program.

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User Reviews

Star Rating

4.4
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1,283 Reviews

Review Breakdown

5 star
56%
4 star
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3 star
8%
2 star
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1 star
4%

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Mike O.

January 28th, 2020 DETAILS arrow_drop_down
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They are friendly and helpful . Planes are clean. The usually are on time.

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Paul DePan

January 28th, 2020 DETAILS arrow_drop_down

They were extremely helpful with reservations and flight changes that I had to make while I was on an international trip

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down

VERY nice--Im No expert. Ive flown twice in the lat 20years. & both time were 2& 3 years ago

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Shirley Buckley

January 28th, 2020 DETAILS arrow_drop_down

Good treated very nicely when I needed extra help home after I had a fall in Georgia. I truly appreciate their help and concern.

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Paul Desell

January 28th, 2020 DETAILS arrow_drop_down

Excellent service and have always been on time or early

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Elizabeth Carlson

January 28th, 2020 DETAILS arrow_drop_down

Excellent have a first class seat when available with no extra charge. Allow me to enter a plane first with my disability.

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down

We feel at home when we fly Delta. Comfortable and efficient!

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John

January 28th, 2020 DETAILS arrow_drop_down

Roomy courteous friendly clean on time nice video options

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Reginald Young

January 28th, 2020 DETAILS arrow_drop_down

expensive to say the least.. way too much for a simple flight

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Randy Federspill

January 28th, 2020 DETAILS arrow_drop_down

Higher costs for less room and smaller seats. Like the airline and service, but not the price for what is delivered.

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Anonymous

January 28th, 2020 DETAILS arrow_drop_down

bad, expensive and old plane, need to have new plane for international flight, and safety concerns

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Allison Campbell

January 28th, 2020 Jackson, MS DETAILS arrow_drop_down
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Delta airlines customer service isn't great. I had gotten my ticket's late and almost lost my flight.

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Andy

January 28th, 2020 DETAILS arrow_drop_down

Ok, flight scheduled was changed three times, not very happy with the answers I received from phone operators, she was kind of rude and did not address the issue at all.

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Tim Miles

January 28th, 2020 Tallahassee, FL

Flying delta was a great experience and the accommodations for my flight were great.

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Anton Watson

January 28th, 2020 Winter Springs, FL DETAILS arrow_drop_down
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They are amazing the provide excellent service and make you feel like your I’m safe hands

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Nana Kneiss

January 28th, 2020 Norcross, GA DETAILS arrow_drop_down
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Amazing customer service. The aircraft's are always clean and the website is very easy to navigate. I highly recommend Delta for all your flying needs

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Jesse Rice

January 28th, 2020 Biloxi, MS DETAILS arrow_drop_down
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Delta Airlines has been my families go to for more than 30 years. Multiple trips from Kentucky to New York in the early 80's as an IBM executive was always comfortable. Delta Airlines always went the extra mile to make my business trips enjoyable. It almost felt like vacation every time when I traveled with Delta Airlines.

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Angela

January 27th, 2020 DETAILS arrow_drop_down

For the most part the flight attendants were nice. There was one that was kinda rude.

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Brenda Griner

January 27th, 2020 DETAILS arrow_drop_down

Rode a lot of Delta airplanes in my past with family and always had great services.

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c. Hayden

January 27th, 2020 DETAILS arrow_drop_down

very good courteous and on time, reservations and check in was very easy.

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Beth Waters

January 27th, 2020 DETAILS arrow_drop_down

It was fine as long as I fly delta comfort. Economy sucks. It's crammed and uncomfortable

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Alan Allen

January 27th, 2020 DETAILS arrow_drop_down

Excellent service, clean planes, great food and drink. Best U.S. airline as far as I am concerned.

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Tiffany

January 27th, 2020 DETAILS arrow_drop_down

All good I have nothing to complain about for this airline.

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AndreaLPC

January 27th, 2020 DETAILS arrow_drop_down

Good, however have to upgrade seat. When I didn't upgrade, small seat and lack of room for my carry on __

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David L Coulthard

January 27th, 2020 DETAILS arrow_drop_down

spent a night sleeping in terminal due to plane for our flight not getting in

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Celeste Lavoine

January 27th, 2020 DETAILS arrow_drop_down

Excellent help to board and exit plane. Better than most

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HAROLD WOODY

January 27th, 2020 DETAILS arrow_drop_down

FLEW ON HONEYMOON TO KEY WEST. THEY UPGRADED OUR SEATS ON A CONNECTING FLIGHT WHEN THEY FOUND OUT WE WERE NEWLYWEDS & MY WIFE HAD NEVER FLOWN BEFORE. EVERY ONE WAS AWESOME!

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John

January 27th, 2020 DETAILS arrow_drop_down

Very Good and enjjoy trip but snack could improve and not so cheap with soda by they give the hold can not just a 8oz

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Jacob Halsdorfer

January 27th, 2020 DETAILS arrow_drop_down

Extra leg room, as compared to some of the airlines

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Eric Kreigline

January 27th, 2020 DETAILS arrow_drop_down

Had a little trouble with them accepting the dog but got work out afterwards service was great on plane

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janice

January 27th, 2020 DETAILS arrow_drop_down

Good. No unruly persons, fairly quiet for that many. Food was warm and pleasant looking. Tasted good. The attendants were alert, efficient, and congenial. Choice of movie was appropriate.

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Janine Murphy

January 27th, 2020 DETAILS arrow_drop_down

Flights to and from Colorado. Great seating, food, movie options and service.

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FENTON

January 27th, 2020 DETAILS arrow_drop_down

Great service/staff,good locations, delta one good value

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Glen Bohannon

January 27th, 2020 DETAILS arrow_drop_down

Fly Delta often. Flights are almost always on time. Comfortable waiting areas and nice Delta Club waiting areas.

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kimberly english-brown

January 27th, 2020 Staten Island, NY DETAILS arrow_drop_down

customer friendly and easy website and airport check in

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Mike Tierney

January 27th, 2020 Minneapolis, MN DETAILS arrow_drop_down

Delta doers a great job on both ends, boarding and baggage.

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Margaret Pearson

January 27th, 2020 Lebanon, IL DETAILS arrow_drop_down

Extra Attention to elderly husband in getting on and off plane. Attention to comfort and safety.

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Maryann Barnes

January 27th, 2020 Dayton, OH DETAILS arrow_drop_down

Had a very nice experience with Delta. No problems at all

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Lloyd

January 27th, 2020 Indio, CA DETAILS arrow_drop_down

Good flight from start to finish. On-time takeoff and professional and courteous flight attendants.

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karel dejong

January 27th, 2020 DETAILS arrow_drop_down

Great service, excellent benefits with the delta program

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Rebecca Lindland

January 27th, 2020

FAs are consistently friendly, professional, really nice. Planes are newer or refurbished with latest tech like wifi, satellite tv, and a good selection of entertainment

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Roger

January 27th, 2020 DETAILS arrow_drop_down

I have flown about 75,000 miles each year the past several years. I am very happy with the way I am treated, the benefits of flying with them, and their rules when something goes amiss. I strongly recommend Delta.

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Robert M Roder

January 27th, 2020 DETAILS arrow_drop_down

Excellent Customer experience. They exceed all expectations in every aspect from beginning to end of the journey. The inflight crews are the best in the industry.

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Rehan Qadri

January 27th, 2020 DETAILS arrow_drop_down

Customer satisfaction in my opinion is Delta priority. I am a business traveler and on road 60 to 70% during a month. I have come to expect certain level of customer care and Delta staff always deliver.

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Paula Orwick

January 27th, 2020 DETAILS arrow_drop_down

Very good plane I was on was new and 1 of the best flights I've been on in a ling time.

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phyllis

January 27th, 2020 DETAILS arrow_drop_down

I contacted customer service regarding an issue. Delta replied within a day

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Madison Kneiss

January 27th, 2020 Long Beach, MS DETAILS arrow_drop_down
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i HAVE TRAVELED THIS AIRLINE NOT HAPPY SEATS ARE SMALLLUGGAGE HAS BEEN LOST AND NOT ALWAYS ONTIME

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Dylan Rhodes

January 27th, 2020 Fillmore, UT DETAILS arrow_drop_down
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I have used the sky miles card for a year and a half now and have loved it. The mobile app is a great experience, and I’ve gotten four round trip flights this past year making it possible to go on some fun family vacations. Never had a lost bag, broken items, or anything but efficient experiences.

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Erin Farnsworth

January 27th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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I have never had a poor experience with Delta. And the skymiles rewards cards are absolutely worth it if you love to travel. Friendly staff, comfortable airline, accommodating to costumers, and delicious in-flight cookies.

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Karen Hartnack

January 27th, 2020 Norcross, GA DETAILS arrow_drop_down
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Not overly impressed my flights almost all the time we're late seats small and on more then 1 occassions my luggage was lost