Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.

2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.

The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.

Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).

Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight. 

Keep reading for pros and cons, plus Delta reviews from real customers. 

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The Good

  • Rewards Program
  • Payment Options
  • Lots of Destinations
  • Varied Fleet
  • In-Flight Food and Beverages
  • Customer Service
  • On-Time Flights

Rewards Program

There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.

Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.

There are no blackout dates for Delta's SkyMiles program.

Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.

Payment Options

Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.

Lots of Destinations

Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.

In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.

Varied Fleet

Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).

Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.

In-Flight Food and Beverages

The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.

There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.

Also, all non-alcoholic beverages (including soda and coffee) are free.

Customer Service

A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.

On-Time Flights

As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.

The Bad

  • Baggage Fees
  • Upgrade Issues

Baggage Fees

Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.

Upgrade Issues

Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.

Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.

The Bottom Line

We have the utmost faith in recommending Delta as an airline. We really liked the company's outstanding reputation with customers and the SkyMiles rewards program. It's very rare to find an airline that doesn't let your frequent flier miles expire. However, with Delta, your coverage will vary. There are some changes between the SkyMiles 2015 plan and the 2014 plan and these depend upon the flight purchased and where your flight is going.

Delta is also environmentally friendly. In 2008, they started using a Pre-Kote, a surface treatment to prevent corrosion on its aircraft.

Overall, we feel like Delta is on the cutting edge in terms of customer service and its SkyMiles Program.

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User Reviews

Star Rating

4.4
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1,283 Reviews

Review Breakdown

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Tiffany Barney

February 28th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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The reason I fly Delta is for the nonstop flights. But the main cabin seats are so freaking cramped I’m very close to never using them again.

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Kimi Bayles

February 28th, 2020 West Valley City, UT DETAILS arrow_drop_down
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There’s no better plane in the sky! When flying with Delta, I always feel like I’m number one by every employee!

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whitney ries

February 27th, 2020 Mesa, AZ DETAILS arrow_drop_down
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Professional services!! Always nicely groomed planes and always clean everywhere

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Tyler Jenkins

February 27th, 2020 Hattiesburg, MS DETAILS arrow_drop_down
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Overall, I was pleasantly surprised with my flight. The flight attendants were very nice and cooperative! Seats are very uncomfortable even when flying first class.

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Linda Lender

February 27th, 2020 Orem, UT DETAILS arrow_drop_down
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I have flown with Delta airlines multiple times. They provide great service. I also took out an American Express card which allows me to have free baggage for all of the people in my party. It's a great service. And I used it

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Rebecca Ralphs

February 27th, 2020 West Valley City, UT DETAILS arrow_drop_down
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I love when I fly on Delta. All the employees are dressed in matching clothing and they just look professional. The customer service is always top notch.

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Nick Hansen

February 27th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Each time I board and exit the plane, the pilot and flight attendants are always so cheerful and friendly. I also really love the touch screen tv on the back of the seat in front of me - great movie and network selection!

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Shedot1

February 26th, 2020 Clearfield, UT DETAILS arrow_drop_down
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Didn’t appreciate that if I want to sit next to my husband or my kids on the flight I have to pay extra. I normally fly Delta, but I still haven’t gotten used to paying extra for literally everything.

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Scott C.

February 26th, 2020 Lehi, UT DETAILS arrow_drop_down
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I have loved flying with Delta airlines. I use online check-in and the security and boarding process has always gone well. I feel like I am a valued customer, and fly as often as I can with this airline.

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Mary Haring

February 26th, 2020 Sandy, UT DETAILS arrow_drop_down
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I love the comfort of Delta planes and the people in reservations are always so nice and accommodating. I also love the televisions on the back of the seats and the endless entertainment they provide.

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Lydia Falatea

February 26th, 2020 Riverton, UT DETAILS arrow_drop_down
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I mostly fly Delta when I travel. Even though their prices are a little more than their competitors, you definitely get what you pay for. They always make my experience as smooth, painless and comfortable as possible.

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Fay Falatea

February 26th, 2020 Kaneohe, HI DETAILS arrow_drop_down
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Delta is my favorite airline to fly because of the movie selection they have on the flights. Flight attendants are good. The only thing I don’t like is they raises their baggage fee. Other than that I like flying with Delta.

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Adam Bliss

February 26th, 2020 Lehi, UT DETAILS arrow_drop_down
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I have flown worth Delta several times. I had troubles missing my fight when I few to Russia and Delta took care of me. The people are very polite and courteous.

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Rosson Shumway

February 26th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I use delta exclusively. Their membership program is top notch and customer serve too

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Nick Falatea

February 26th, 2020 Riverton, UT DETAILS arrow_drop_down
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I love that Delta flys ever were!! I love the customer service if I ever in a bind they always ready too help a lot!!

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Constance Falatea

February 26th, 2020 Kirkland, WA DETAILS arrow_drop_down
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Delta is a great company I use when I need to fly where Alaska Air does not. The staff are nice and the planes are clean.

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Margaret Vance

February 26th, 2020 Lehi, UT DETAILS arrow_drop_down
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Great experience flying delta from Hawaii to Utah! Great service from the in-flight crew.

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stevey shumway

February 26th, 2020 Orem, UT DETAILS arrow_drop_down
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Delta airlines is great. They have great customer service, clean planes and overall they provide a great experience that does not inflict any extra stress on your travels. Delta Airlines provides exactly what you pay for, no surprises. I would highly recommend them to anyone.

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Mirna Hanna

February 26th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Good customer service. The staff are helpful and willing to assist anytime. They try to make sure that customers are having a good experience.

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Luna

February 26th, 2020 Brooklyn, NY DETAILS arrow_drop_down
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The flight experience is overall good. However, the seat is tight and sometimes not as clean.

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Andrew Kim

February 26th, 2020 Durham, NC DETAILS arrow_drop_down
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Love flying with delta! Although there are times when things seem off, but delta has always managed to be professional about most things. Never had a necessarily terrible experience with delta.

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Alice Chun

February 26th, 2020 Durham, NC DETAILS arrow_drop_down
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I love the hospitality of Delta's staff and the availability of entertainment on board. I find their cinnamon-flavored cookies so yummy!

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Holly Brown

February 26th, 2020 Metairie, LA DETAILS arrow_drop_down
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Flew with them for my first plane ride, and it was an enjoyable experience, will be flying with them again for my trip this year. the flight attendants were very nice and the plane ride was a smooth trip

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Mandi Smith

February 26th, 2020 American Fork, UT DETAILS arrow_drop_down
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Delta Airlines always gets me to where I need to go safely and comfortably. They provide me with comfortable seating and comfortable flight. The flights are definitely worth the cost.

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JD Dunklee

February 26th, 2020 Norcross, GA DETAILS arrow_drop_down
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Flying Delta is my go-to way of travel. The flight attendants are always super kind, and it’s easy to get a good flight for an affordable price.

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Nicole Sohm

February 26th, 2020 Herriman, UT DETAILS arrow_drop_down
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Flown with Delta many times and their customer service is excellent!! They are especially wonderful when flying with children.

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AGenes

February 25th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Delta is a great airline! Never had any problems with them. Great customer service!

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Wing Butler

February 25th, 2020 Lehi, UT DETAILS arrow_drop_down
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I’ve always considered Delta the posh airline. It feels like I’m traveling well. One thing I love is the breadth of their flight schedules.

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Tedi

February 25th, 2020 South Jordan, UT DETAILS arrow_drop_down
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LoveDelta! Fly it often. Service is greatflights are on time. The biscoff cookie snack is my favorite

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Miki Suguturaga

February 25th, 2020 Salt Lake City, UT

Never had a bad flight with delta. Always a nice flight and even though there are delays still positive vibes.

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Fife32

February 25th, 2020 Managua, MN DETAILS arrow_drop_down
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I took a Delta flight all the way to Japan and wow. It was such a quality flight. I felt ministered so by the flight attendants. Loved it and would recommend!!!

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Mykahla Nelson

February 25th, 2020 Managua, MN DETAILS arrow_drop_down
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I love delta ! The biscoff cookies are the beat cookies in the world! The flight attendants are super friendly!

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mccandless24

February 25th, 2020 Kaysville, UT DETAILS arrow_drop_down
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Booked a flight online and was able to get my confirmation number and later check in and get all details taken care of before my flight. Everything went so smoothly at the airport and made that part of my trip a great experience.

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B. Scott

February 25th, 2020 Midvale, UT DETAILS arrow_drop_down
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Flyng with Delta is always a classy experience. Flights are clean and comfortable. Genuine service from flight personnel.

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Lorna Johnston

February 25th, 2020 West Valley City, UT DETAILS arrow_drop_down
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I have flown on Delta Airlines several times. My experience has been positive. They are efficient and the fares are good.

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Julie Taylor

February 25th, 2020 Ogden, UT DETAILS arrow_drop_down
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We really enjoyed our flights with Delta Airlines. The planes are generally on time which makes flying with our large family much more enjoyable. They were also good to accommodate us. Wish at least one bag could be checked for free.

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JR Suguturaga

February 25th, 2020 Orem, UT DETAILS arrow_drop_down
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Delta has great customer service and the travel accommodations are excellent.

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Hallieford

February 25th, 2020 Arlington, TX DETAILS arrow_drop_down
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Delta is always the best airline to fly with! Free carry-on’s and amazing customer service. They make flying easy.

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Greg

February 25th, 2020 West Valley City, UT DETAILS arrow_drop_down
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I have flown on Delta Airlines and found their service to be very good with courteous attendants and prompt service. They have service to many major cities where I have needed to travel and their fares are usually reasonable for a quality airline.

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Zabsanti

February 25th, 2020 Silverhill, AL DETAILS arrow_drop_down
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I had to pay almost $400 for a round trip for a flight that's in a couple of months that's extremely overpriced especially for a low lying airport like dayton.

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Seth Boudoin

February 25th, 2020 Dallas, TX

Very affective flight services and we felt like we were being treated like family.

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Adria

February 25th, 2020 Riverton, UT DETAILS arrow_drop_down
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I’ve flown Delta a lot with my career. There are a trustworthy company. I typically don’t have many issues flying with them. When there is an issue they are good at making it up to you.

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Clay Magee

February 25th, 2020 Dallas, TX DETAILS arrow_drop_down
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I love delta because I frequently fly in and out of Atlanta which makes delta flights cheap and easy.

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Jessica

February 22nd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I love flying on Delta. The tvs on each chair and unlimited movie choices keep my kids entertained the whole flight. The stewardesses are attentive and friendly.

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Cade Boudreaux

February 22nd, 2020 , FL DETAILS arrow_drop_down
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Delta airlines is a good airline. I had a good time flying Delta but overall felt the staff could’ve been friendlier.

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Brayden Ibert

February 22nd, 2020 Houston, TX DETAILS arrow_drop_down
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Delta Airlines is a top tier airline company. Customer service and value is perfect. Very happy customer.

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Benjamin LeBlanc

February 22nd, 2020 Dallas, TX DETAILS arrow_drop_down
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I would have to say in the Delta Airlines provided a quality transportation experience for me. Prices are fairly reasonable and the service on the plane was above average I’d say.

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Megan Johnston

February 21st, 2020 West Jordan, UT DETAILS arrow_drop_down
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It's a little on the pricey side. I feel like this used to be a better airline. It's ok now.

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Lindsay Allison

February 21st, 2020 Orem, UT DETAILS arrow_drop_down
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Although my plane had an electrical fire, Delta accommodated us very nicely and booked us on the next flight to get home

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lani tuihalamaka

February 21st, 2020 Cheyenne, WY DETAILS arrow_drop_down
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Great customer service and my bags were handled with care. As comfortable as you can get on an airplane.