Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.

2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.

The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.

Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).

Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight. 

Keep reading for pros and cons, plus Delta reviews from real customers. 

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The Good

  • Rewards Program
  • Payment Options
  • Lots of Destinations
  • Varied Fleet
  • In-Flight Food and Beverages
  • Customer Service
  • On-Time Flights

Rewards Program

There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.

Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.

There are no blackout dates for Delta's SkyMiles program.

Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.

Payment Options

Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.

Lots of Destinations

Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.

In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.

Varied Fleet

Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).

Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.

In-Flight Food and Beverages

The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.

There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.

Also, all non-alcoholic beverages (including soda and coffee) are free.

Customer Service

A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.

On-Time Flights

As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.

The Bad

  • Baggage Fees
  • Upgrade Issues

Baggage Fees

Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.

Upgrade Issues

Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.

Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.

The Bottom Line

We have the utmost faith in recommending Delta as an airline. We really liked the company's outstanding reputation with customers and the SkyMiles rewards program. It's very rare to find an airline that doesn't let your frequent flier miles expire. However, with Delta, your coverage will vary. There are some changes between the SkyMiles 2015 plan and the 2014 plan and these depend upon the flight purchased and where your flight is going.

Delta is also environmentally friendly. In 2008, they started using a Pre-Kote, a surface treatment to prevent corrosion on its aircraft.

Overall, we feel like Delta is on the cutting edge in terms of customer service and its SkyMiles Program.

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User Reviews

Star Rating

4.4
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1,283 Reviews

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Odao Ogbonmwan

March 8th, 2020 Atlanta, GA DETAILS arrow_drop_down
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I took a Delta flight back to Atlanta once in 2014, and the plane was very comfortable!

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Janan Grange

March 6th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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We fly to Europe usually every year on Delta Airlines. Delta has always been easy to work with and as we've earned Flight miles we have been able to go to some new and fun places.

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Nina S

March 6th, 2020 Palm Beach, FL DETAILS arrow_drop_down
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New York’s best airline for sure. Flight attendants and pilot make the experience great by giving frequent (but other excessive) updates.

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Lizabeth Augustine

March 6th, 2020 Holmdel, NJ DETAILS arrow_drop_down
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Have had pleasant experiences on Delta flights through the years. Courteous staff, flights were always on time or within reasonable delays. Flights always smooth.

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Damamli Dorsey

March 6th, 2020 Tampa, FL DETAILS arrow_drop_down
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I love the relaxing atmosphere of Delta and the cookies. The flight attendants are so sweet and I feel at home

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cb

March 6th, 2020 Thibodaux, LA DETAILS arrow_drop_down
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great airline! I personally love their rewards program and the in flight food and beverages were an amazing addition to an already amazing flight!

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Azrienne

March 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I've flown Delta from Florida to California and since I have back problems, sometimes i have issues sitting for such long periods of time. The seats were so comfortable and i would fly Delta again!

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J Connelly

March 5th, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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Just flew to Florida and back with Delta. Very accommodating and most comfortable flight I have been on.

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Jada Scott

March 5th, 2020 Norman, OK DETAILS arrow_drop_down
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I had the best experience while flying with Delta. I have a medical condition that requires me to have an Emotional Support Animal and Delta made my entire fly and time while on board worth it.

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Eny Donnelly

March 5th, 2020 Port Saint Lucie, FL

Wonderful experience with this airline , I travel WPB to Atlanta in October 2019 round trip and everything was on time , everybody are very professional

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Randi Nelson

March 5th, 2020 Managua, MN DETAILS arrow_drop_down
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I love delta ! They have the best staff and the biscoff cookies are to die for! I highly recommend choosing them!

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Stephanie Byrd

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Delta Airlines has to be one of the best airlines I’ve flown with. As a first time flyer and flying the least expensive way, I thought I would not great service. However, the boarding process was smooth, the duration of the flight was smooth, and the flight attendants made me feel secure and taken care of.

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perscilla

March 5th, 2020 Tallahassee, FL

I was nervous about flying because it was my first time flying. However, the staff were friendly and the flight attendants talked me through the flight. I would fly again with Delta Airlines

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Pekeiydra Williams

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I LOVE Delta, majority of my flights have been with them. Never had any problems and the staff are friendly which make the flight better!

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Kiara Howard

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Delta is the best airline company and I won’t ever fly with anyone else. From their customer service to the quality of their flights as well as the endless benefits, I will always choose Delta!

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Hollie Whatcott

March 5th, 2020 Riverton, UT DETAILS arrow_drop_down
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We love Delta! Love the TV’s and how you take care of loyal customers. Customer service is always so helpful.

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Cyndee Seare

March 5th, 2020 Midvale, UT DETAILS arrow_drop_down
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I like flying Delta but really think flight costs are so high that you should not be charged for luggage

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Angie Seare

March 5th, 2020 Sandy, UT DETAILS arrow_drop_down
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I like flying delta. The employees are professional and helpful. I like that there are generally TVs available for longer flights.

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Sarah Mercival

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Flying out of the country Firsthand I was so nervous but everyone made me feel so safe and Protected, they made sure I arrived safely on my next flight as well.

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Natalia Correa MDTribe

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Delta always has awesome prices and their site is easy for bookings. I love flying with them because they making me feel right at home and get me to my destination hassle free!

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Cole Warnick

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Love Delta I wouldn't fly any other airline unless I had to. The service is great and rarely have I had any problems.

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Annie Chow

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Their service is alright but the quality of their seats is not, the airplane seats could be a bit softer and the cabin is a bit cramped inside.

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Rocio Diaz

March 4th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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Delta is great for domestic US flights and their staff is amazing. The planes are not too tight and quite spacious and comfortable. Not bad pricing either.

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Jacqueline Andrews

March 4th, 2020 Tampa, FL DETAILS arrow_drop_down
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Typically decent customer service and a good flight experience.

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GWuuuu

March 4th, 2020 Dorchester, MA DETAILS arrow_drop_down
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Especially if you fly overseas like Japan, they have great food. And they give you slippers, blankets, and pillows and you don’t have to pay for it!

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Elizabeth Klemm

March 4th, 2020 Tallahassee, FL

My family has used Delta airlines frequently for traveling within the country. I have always had a positive experience on Delta flights and the customer service is very helpful.

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Hownowbrowncow

March 4th, 2020 Hattiesburg, MS DETAILS arrow_drop_down
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Other then having my bodyspray crushed, the tickets where not overpriced and the flight attendants made the flight fun and quick

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Jalan Mccloud

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Amazing! very accommodating and easy to book with, especially with military discount.

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Jake Mecham

March 4th, 2020 Ogden, UT DETAILS arrow_drop_down
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My first flight ever was a Delta flight and it was smooth and great. I have since flown on several other airlines and it has not been the same experience. Delta is the quality of airlines. The best choice of all of the airlines.

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Ioana Asiata

March 4th, 2020 Herriman, UT DETAILS arrow_drop_down
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Delta reservations is one of the easiest ways to book a flight especially through their Delta app. Flight attendants are always friendly and helpful. Some locations I've been to the ticket counter employees are not very inviting but still helpful.

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Gerald Hays

March 3rd, 2020 Layton, UT DETAILS arrow_drop_down
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The prices were pretty good and the flight attendants were providing excellent service the whole flight.

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Dave Marble

March 2nd, 2020 South Jordan, UT DETAILS arrow_drop_down
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Great benefits and nice airlines. Take care of their customers. Glad to fly Delta air.

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Emily

March 2nd, 2020 Crawfordville, FL DETAILS arrow_drop_down
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Recently I have been flying through Delta when taking trips and it is amazing. The customer service is impeccable, almost every plane that I have ridden on has been updated nicely. They offer a wide range of snacks, movies, and seating options. I have never had a flight problem when flying Delta, and cannot believe I never flew with them until about a year ago.

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Tiffany I

March 2nd, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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Delta has great service and comfortable seating. Prices higher than some of the other airlines but believe they’re worth the cost.

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JamieD

March 2nd, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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I love flying Delta. They leave and arrive consistently on time and they’re customer service is great!

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Kate Wilkins

March 2nd, 2020 Idaho Falls, ID DETAILS arrow_drop_down
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I love flying with Delta because I trust the airline and the workers are always so friendly, even though they are obviously tired.

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Brianna bourgeois

March 2nd, 2020 Norcross, GA DETAILS arrow_drop_down
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Delta has always had lower prices than any other airlines on both way flights. Flying has always been a comfort and finding luggage on connecting flights has never been a challenge.

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Maryann Renteria (Mckrae)

March 2nd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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It costs too much to have to pay for luggage as well. I don’t understand why the bag fees are so much?

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Lori Claassen

March 2nd, 2020 Herriman, UT DETAILS arrow_drop_down
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Delta is a great airline to fly in. I think their prices are way too high for common slights.

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Steve Laird

March 2nd, 2020 Midvale, UT DETAILS arrow_drop_down
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Delta is our new favorite airline. We love the option to watch t.v. or movies. The seats are much more comfortable than comparable airlines.

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Linda Webb

March 2nd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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This airlines is always a great experience. I wish I could fly on it more but it can be pricey sometimes

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James Conder

March 2nd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Flew on Delta a lot when I was traveling for work. Great prices, comfortable seating, up to date notifications on boarding, baggage and delays. Any time I have to travel for anything anymore Delta is where I go

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russbayles

February 28th, 2020 West Jordan, UT DETAILS arrow_drop_down
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flew To Disneyland. The whole process from booking to the days we flew was very easy.

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Nicole Jones

February 28th, 2020 Sandy, UT DETAILS arrow_drop_down
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I've always had a good experience with Delta! We love to fly and Delta is our go-to airline when flying. Also, I love their app for checking in and boarding processes. I find it very beneficial when traveling with my kids.

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MaryAnn Hagblom

February 28th, 2020 Rupert, ID DETAILS arrow_drop_down
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I really like how delta makes you feel like a customer more than just boarding cattle:)

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Logan Hudson

February 28th, 2020 Norcross, GA DETAILS arrow_drop_down
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I have experience flying with Delta back and forth from Germany multiple times. The planes are always kept clean. The attendants are helpful and nice. The skymiles are helpful, and the overall quality is great.

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janice pan

February 28th, 2020 , DETAILS arrow_drop_down
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We couldn't find our bag in the plane and the crew was so nice to help us find it and didn't act irritated to help us. Thanks for bringing the smiles even when you have to deal with so many people.

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Elisa Vakapuna

February 28th, 2020 Salt Lake City, UT

Best airline around! They are so helpful and bright in all areas of the company!

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Club rush

February 28th, 2020 West Valley City, UT DETAILS arrow_drop_down
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I love delta and fly here most of the time. The crew is fabulous and great with kids as well.

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Aidan Keogh

February 28th, 2020 Ogden, UT DETAILS arrow_drop_down
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We love to fly on Delta. Their flights are usually on time which make flying with a large family much easier. Only wish they would allow you to check at least on bag without extra fees.