Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.
2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.
The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.
Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).
Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight.
Keep reading for pros and cons, plus Delta reviews from real customers.
There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.
Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.
There are no blackout dates for Delta's SkyMiles program.
Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.
Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.
Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.
In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.
Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).
Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.
The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.
There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.
Also, all non-alcoholic beverages (including soda and coffee) are free.
A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.
As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.
Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.
Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.
Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.
have had a good experience flying with delta. They have great employees and treat there customers very nicely
Delta has really stepped up their game lately. They used to be one of my least favorite airlines, but now they are one of my favorites. They upgraded their planes and the seats are pretty comfortable and the extra room seats are great. Definitely look for Delta now when I search!
I like that they have direct flights from where I live. They have some great deals now and then. I fon’t Love that you have to pay extra for luggage - at least one bag should be included. Their customer service leaves a bit to be desired, but their flight attendants are typically very professional.
Seats are kinda small but the customer service was amazing!!! My mom and I were able to fix a few bumps in our trip no problem!
Garn L. Arnold
For being one of the largest airlines, Delta does a great job. They generally are on time. The Flight Attendants are attentive. They go wherever you want to go. I prefer Jet Blue but I will fly Delta.
I like to fly Delta Airlines because it's a bit nicer than some of the other discount airlines. Of course, you sometimes pay a bit more. But you're not being nickled and dimed for your luggage like some other airlines. Services like movies, music, internet access, etc. are good. Employees are nice.
Delta has always been very helpful in making sure that you get all of your baggage where it needs to be, I would love to fly Delta again!
I now fly exclusively with Delta Airlines for both work and leisure. My only complaint would not be specific to Delta Airlines but all the airlines. That is that it is becoming more difficult to fly using miles with all the blackouts and restrictions these days.
Not a fan at all. They always seem to mess something up. Twice they have misplaced my luggage, and one time the flight switched gates with no announcement to the passengers sitting at the gate. Whenever there is an issue, customer service was never helpful, each person on the phone would just send me to another person who couldnt help
I have flown internationally with Delta and thought that their service was great. I thought that the prices were good and I liked the food that the served.
I really like flying delta. They seem to be great across the board. Sometimes I just can find cheaper flights elsewhere.
Delta is a great airline, especially since they have a hub in my city. They’re great for last minute flights as well.
They lost my luggage, and I had to go a whole day of my trip without all my clothes. Will not fly with the again.
Delta Airlines is my favorite way to fly! I love that I can find great deals to awesome places and know that I will always be taken care of.
Good quality airline. Dislike how many groups they split you in. I paid for a ticket, I’d like to feel like a valued customer, not the extra baggage they have to load on the plane.
I had a very nice flight flying with Delta. I flew to New Mexico with my mother and brother, and it was comfortable enough to sleep on which is always nice. The attendants were very kind, and the food was good.
The last few times I have flown with this airline the planes had malfunctioned and were unable to take off, granted the service was average as we were given a hotel nearby and a van ride both times. While I’m happy about the service, I’d rather avoid the trouble and get onto a working plane.
the airline personel were very nice and helpful ticketing and everything else went smoothly
Good service - good people at counter - good people on air craft.
they are good. cheaper flights would be appreciated.
I have never had a bad flight experience when I am flying delta airlines from any of the staff they are all all extremely helpful and courteous. But, if you have a larger body it may be slightly uncomfortable in coach. Not the worst flight but your hips may feel uncomfortable the duration of the flight.
Delta provides comfortable travel to get me to all the wonderful places I've been able to travel to. They have a great rewards system that my family has taken full advantage of. Their customer service is awesome. When I flew as an unaccompanied minor, they took wonderful care of me.
Delta provides a great service when I fly. Their customer support staff is easy to work with. I have run into very few issues when working with them.
I love Delta's service. Their frequent flyer program is not the most rewarding, but for business travel their service is great. Especially if you are able to get to Platinum or Diamond
Karen S Priest
I only book delta for my boss. They are fair and seem to have the least amount of extra charges. They have good lanes and are fair in price.
I've flown with Delta airlines and have always been impressed with how nice the planes were, and how well-groomed and polite the staff were.
I will only fly Delta unless I have no other options. They are courteous, friendly, helpful, and on their new planes have comfortable seats with more room plus free inflight movies and complimentary wine and beer. They are usually on time for departures and arrivals and they often have the best price for where I'm flying.
Delta has a great sky miles program through American Express. We have always had a good experience flying with Delta.
I love Delta Airlines. They are trustworthy, and pretty sanitary. They also care about how comfortable you are, and provide snacks!!
I’ve flowed quite a bit and delta is by far the best one with food and flying it have been great.
I love flying with Delta. They are usually more expensive than other airlines, but sometimes it is worth it because I feel like they try to give good customer service. Once my flight was delayed 7 hours and they gave me like $200 compensation. I have had a lot of delays lately, but they seem very nice about them.
kind staff. on time flight. we had what we needed for a comfortable flight. I will fly them again
I normally fly Delta and the service is normally always good. I have been stuck on long flights with a movie screen that doesn’t work, so that could be improved.
After over 6 years as a frequently flier on United, I switched to Delta after moving to the Salt Lake area (one of Delta's hubs). I have flown Delta exclusively for the past 4 years since making that move. I has definitely been a good move because Delta provides the best direct flight options out of SLC, and their website is really easy to use. On the downside, United's economy plus seating had more leg room and was much more comfortable on long flights, and I would have to say that United employees definitely gave me better service than I have received on Delta. Price has all been about the same.
Delta is by far my favorite airline! I have always felt safe and comfortable in Delta planes, and the flight attendants are always so kind. I love being able to watch movies on my flights and Delta has a wide variety of movies to choose from. I always love to fly with Delta.
Delta has never failed me. I feel safe flying with this company and feeling like I will arrive on time as scheduled.
Very amazing service. The plane rides are nice and comfortable. It is nice being able to have snacks and drinks for free. It is cool how there are T.V.s in the seats. It keeps everyone entertained.
These flights have always been very comfortable. I take Delta when I travel on red eye flights and I have been able to go to sleep surprisingly well. I have always had outstanding services when we fly with them.
Delta Airlines flies everywhere and is a super dependable airline! Their staff is always very helpful and welcoming
The customer service is nice and plenty of choices. Do not like the unfriendly pairing of departure and arrival options.
I have family who work for delta so i usually get deals but even without the special deals its not that bad and delta airlines is nothing special in my opinion but are a reliable and decent airline servive
I enjoyed the flights I took over the years on Delta. Once I went on a buddy pass and got upgraded to business class, which was pretty sweet.
Like choosing seats. Everyone professional. Plane clean and neat. Baggage claim quick. Prices competitive. Don’t like being charged for checking first piece of luggage. Website easy to navigate.
Excellence service and product for the money spent
Delta is the only airline that I will ride now. The costumer service is amazing and the flight attendants make it the most comfortable flight possible
Airlines have notoriously gone downhill in customer service over the years. I do not believe Delta has.
With my job, I fly 100-200,000 miles a year mostly on Delta. I have been mostly happy with their service and they have tried to rectify a situation when a problem occurs. Delta is generally a good airline to fly.
We have flown Delta on several occasions and generally are happy with our flights. I like that we are able to make seat assignments without having to pay extra. I don't like that we have to pay individually for luggage.
Friendly, personable. On our way to get married in Vegas they gave us a compliment drink.
Anne C. Williams
I have no problems with Delta. Customer service, pricing, etc. is great!